A while ago I worked on social login integrations for my employer. To complete that task I created a Facebook developer account. Today I'm unable to access that developer account without uploading documents to prove I'm me. This occurs even though I have correct credentials and 2FA with my email.
How can I regain access to the Facebook developer account to continue maintaining our integrations? I don't have any Facebook accounts other than this one and I created the account without using real identifiers as I would like to protect my privacy. Is it no longer possible to have a developer account without verifying your identity?
There is an appeal form for your case on Facebook website, you can try it with your real account to regain the access. The link is on the bottom of this page https://developers.facebook.com/appeal/
Related
Our is a very old app and the developers who did the Facebook login integration are no longer working with us. So we can’t get into our Facebook Developer account because no one in the team has access.
Can we just create a new Facebook Developer account and update our integration ID to match the new account ?
Are there any risks? One thing I’m wondering about is if we do make this change if all the users who have previously registered via Facebook login need to register with us again because it is a new ID. But on the other hand, it might work since it is still the same App Id and the same Facebook user account.
Please help.
I've written a Python script to pull performance metrics data from the Facebook Graph API for a connected Instagram Business account. It's a script which runs locally and uses my account's credentials.
I've submitted an App Review selecting "No" and "App doesn't use the Facebook Login dialog." for the "Is a Facebook reviewer able to access or login to your app to verify you're using permissions or features according to Facebook Platform Policy?" and "Why isn't a Facebook reviewer able to access or install your app? Select the option(s) that best describe the functionality of your integration." questions.
However, it's been rejected with the following reason given:
"We found that your app's test credentials did not allow us to fully review the content of the app or there were no test credentials provided for us to review. If your test credentials do allow access, check that the account is setup properly to provide us with full access and to allow us to reproduce the use case steps."
I followed the steps from the Server-to-Server App Sample Submission. I've explained why each permission is required and uploaded a screencast of accessing the relevant endpoints.
Is there something I'm missing?
We have a simple app that summarizes the total number of mentions your instagram account gets using the IG-User/tags endpoint on the graph api (https://developers.facebook.com/docs/instagram-api/reference/user/tags/)
The pre-requisite of the app is the user has their fb account linked to their IG - Business or IG - Creator account.
Unfortunately every time we've submitted it for review so far it has come back with the same comment from FB:
"Although we were able to login to your app using the Facebook Login authentication, we were unable to test the steps to connect an Instagram business account. As a result, you'll need to implement an integration flow for an end user to connect their Instagram business account(s)"
Now as I understand it there is no way I can get the user to link their IG account to FB or to a FB page using the API. The "link account" action is purely handled using the Instagram app. Or am I missing something here.
Well after 3 weeks of back and forth with multiple seemingly segmented facebook support teams I have been able to get this permission from them.
Turns out that there's an unexplained flow here:
This is verbatim from the information I received from their chat support (but is not found anywhere in the documentation)
"You have needed to provide Test Users on your App Dashboard, grant the test user the Instagram_manage_comments permission and then provide us with the login details. We would then link that to an internal Instagram Business Account."(sic)
The part where they link an internal business account to the test user happens on their end and outside the scope of the app. I confirmed this and even then I failed the review multiple times because apparently the steps to approve IG business permissions have not been standardized yet and sometimes the approver simply doesn't know what needs to be done. It's a strange state of affairs and the answer it seems is to just keep pushing.
I'm having the same problem and looking forward to see some comments to your post since the first day. But I started to think it will never come.
I believe they want a new user to start with minimum permissions (which is the email permission) and add other permission only as they are needed. This requires a mechanism in your app that guide a new user logged in with only email permission to give other permissions (e.g. taping a button that opens up user’s IG business account needs instagram_basic and manage_pages permissions. Or taping “post comment” button needs manage_comments permission.) So your app should open up a window that the user can give permissions when any of these events fires. (or when user decides to take permission(s) back)
This is what I understand from “steps to connect an Instagram business account”.
But I am not sure if my understanding is correct. I would definitely like to hear if you found any solutions.
I'm also having the same problem as you as I'm developing similar service to IGBlade (https://igblade.com) & Social Blade (https://socialblade.com).
I'm beginning the wonder if I should change my app review request so that I would inform Facebook that the permissions my app is requesting work serverside and therefore there's no need to implement an integration flow for an end user to connect their Instagram business account(s) to my app.
Any thoughts?
Here is what I have done to get the approval
Create a Facebook test user with correct permissions
Log in with this user
Create a Facebook Page
Edit settings on Facebook Page and add Instagram Business account (personal one)
Submit Facebook review with both credentials (Facebook test user + personal Instagram user).
Wait for review and do not forget to change your personal Instagram user password after the review.
I created a facebook app (say, FunLoginApp) under my organisation facebook account (say org#org.com) and this facebook account was the only administrator for this facebook app.
Everything worked fine and my users were successfully using the login with facebook functionality.
Recently, facebook recognized that the facebook account (org#org.com) is not an actual person and so disabled my account and asked me to migrate it to a facebook page which I did successfully.
But this somehow disabled the facebook app (FunLoginApp) under that account.
This is a CRITICAL issue as all 'Login with Facebook' clicks for my iOS and Android app are failing. and I am losing users, :(
I am unable to do anything as there is no way to reach my facebook app (FunLoginApp) or change any of the settings.
Please help me! any advice if someone ever were in a similar situation.
I've contacted facebook. I posted on Facebook developers group and also posted a question as app-review question.
Facebook responded back to me, verified my account gmail address and made my personal facebook account as admin account through which i can access the app dashboard.
All resolved!
Problem
I am trying to access developers.facebook.com with a user account, but I only get a blank page. I read some articles on how to become a Facebook developer. According to the articles you have to have at least one friend, a verified account and you have to add the Facebook developer app to your account. Except for adding the developer app I did all of that. When I search for the developer app I and try to visit the page of the developer app I get redirected to my 'home' page (see Appendix).
There are a lot of questions on Stackoverflow that describe the exact same behavior. For instance:
how do I access facebook developer app?
cant login to facebook developer app, getting redirected to my facebook page instead
They all state that the problem is that you can't become a developer if you use a business or page account. So I tried to find out if my account is of such a type. The Facebook documentation says:
Business accounts are designed for people who only want to use Facebook to administer Pages and their ad campaigns. You can use a business account to view all the Pages and Social Ads you've created. You can also see public info about other people on Facebook from a business account, but you can't interact with those people outside the context of your Page. And, unlike personal accounts, business accounts can't be found in search, send or receive friend requests or create/develop apps. (link)
Since I added another account as friend I don't think that the account is a business or page account.
What I have tried so far
First I deleted all my cookies to be sure that those are not the problem. I also tried another browser (Chrome 21 and Firefox 14). Accessing sub pages of developers.facebook.com also result in a redirect to my home page.
Questions
How can I add the developer app to my account?
How can I access developers.facebook.com?
Appendix
After a long time I think I found the problem. The account I was given was in fact a user account. But it was a test user account. Those accounts are very limited and can't be used to access developers.facebook.com. You can read more about test users in the Facebook documentation.
I also wrote:
Since I added another account as friend I don't think that the account is a business or page account.
Funny thing is that the account I added also is a test user account. And those can friend each other but not real accounts.