We have a simple app that summarizes the total number of mentions your instagram account gets using the IG-User/tags endpoint on the graph api (https://developers.facebook.com/docs/instagram-api/reference/user/tags/)
The pre-requisite of the app is the user has their fb account linked to their IG - Business or IG - Creator account.
Unfortunately every time we've submitted it for review so far it has come back with the same comment from FB:
"Although we were able to login to your app using the Facebook Login authentication, we were unable to test the steps to connect an Instagram business account. As a result, you'll need to implement an integration flow for an end user to connect their Instagram business account(s)"
Now as I understand it there is no way I can get the user to link their IG account to FB or to a FB page using the API. The "link account" action is purely handled using the Instagram app. Or am I missing something here.
Well after 3 weeks of back and forth with multiple seemingly segmented facebook support teams I have been able to get this permission from them.
Turns out that there's an unexplained flow here:
This is verbatim from the information I received from their chat support (but is not found anywhere in the documentation)
"You have needed to provide Test Users on your App Dashboard, grant the test user the Instagram_manage_comments permission and then provide us with the login details. We would then link that to an internal Instagram Business Account."(sic)
The part where they link an internal business account to the test user happens on their end and outside the scope of the app. I confirmed this and even then I failed the review multiple times because apparently the steps to approve IG business permissions have not been standardized yet and sometimes the approver simply doesn't know what needs to be done. It's a strange state of affairs and the answer it seems is to just keep pushing.
I'm having the same problem and looking forward to see some comments to your post since the first day. But I started to think it will never come.
I believe they want a new user to start with minimum permissions (which is the email permission) and add other permission only as they are needed. This requires a mechanism in your app that guide a new user logged in with only email permission to give other permissions (e.g. taping a button that opens up user’s IG business account needs instagram_basic and manage_pages permissions. Or taping “post comment” button needs manage_comments permission.) So your app should open up a window that the user can give permissions when any of these events fires. (or when user decides to take permission(s) back)
This is what I understand from “steps to connect an Instagram business account”.
But I am not sure if my understanding is correct. I would definitely like to hear if you found any solutions.
I'm also having the same problem as you as I'm developing similar service to IGBlade (https://igblade.com) & Social Blade (https://socialblade.com).
I'm beginning the wonder if I should change my app review request so that I would inform Facebook that the permissions my app is requesting work serverside and therefore there's no need to implement an integration flow for an end user to connect their Instagram business account(s) to my app.
Any thoughts?
Here is what I have done to get the approval
Create a Facebook test user with correct permissions
Log in with this user
Create a Facebook Page
Edit settings on Facebook Page and add Instagram Business account (personal one)
Submit Facebook review with both credentials (Facebook test user + personal Instagram user).
Wait for review and do not forget to change your personal Instagram user password after the review.
Related
How can I get an access token and an app token?
I have registered my app through this site https://developers.facebook.com/ I chose "business"
What do I want?
I want to get an access to posts of groups/users and comments. At first itll be enough if I will have an access only to open pages. Im not a company and when I tried to get it through the graph api (https://developers.facebook.com/tools/explorer/) I got the following error 'This endpoint requires the 'pages_read_user_content' permission or the 'Page Public Content Access' feature'. I chose these items(Facebook App->my app; User or Page->App token).
I tried to get these permissions in the admin interface of my app in FB in this section "Permissions and Features". Having send these requests it was written "You will need to complete this step in addition to App Review before you can access live data.
Business verification: You'll need to connect your app to a Facebook Business Manager account and upload an official document showing your business or organization's name and physical address.".
As I mentioned before Im not a company. May someone recommend me what to do next? Should I create a new app and choose something else instead of "Business"? Or should I send a request to the FBs support and explain to them my situation, if "yes", how can I find this support contacts? Actually I didnt find support contacts on their site, only the community form and their support associated with payment questions.
I tried to ask in their official community, but they didnt answer for 17 days
https://developers.facebook.com/community/threads/224348066049560/?post_id=224348069382893
When you're trying to apply for Facebook Permissions for your application, you may encounter some permissions that requires App Review. In my case, I need to use the Facebook Login for Business Accounts, so I need to apply for Facebook's App Review.
In order to make an App Review for Facebook, you will need to provide step-by-steps videos and guides for Facebook testers to test for themselves. However, it does requires a Test User to do this.
A Test User can have a Test Page linked to it, and a Test Page is capable to link an Instagram Account created using this Test User. However, for some reason, I'm not able to convert this created Instagram Account as a Business Instagram Account using the Test User. I tried to link it using my application flow, but the "Convert to Business Profile" button does nothing, and if I try to do this in the Facebook Test Page account, the form that ask for Contact Information always throws a message "An Error Ocurred".
So, I'm unable to create an Instagram Business for testing and also not allowed to provide a real account because they don't allow this, as they explicitly says (Which I can agree with):
Note: Do not provide your personal Facebook account credentials.
As I'm unable to find a way around this, and I can't see to find any answer on the internet... I wonder if somebody could help with this one.
So, it seems it's just a Facebook bug (Just as one I was experiencing before this one, where after updating a Test Account permissions, the permissions were still not working properly) where the Test Account seems to be kind of locked in a state were you can basically do nothing more with it than what you have already done... So I end up creating a new Test Account and doing the same process, but this time it worked.
I had the same problem, and to fix it, I had to follow these steps :
Create a Facebook test user for your app.
Once the user has been created, click the three dots at the right, then edit its password, choose something that you will remember.
login as this test user.
Edit the user parameters and set its email address as main/default contact address (you need to type in the password of the user). It seems, by default, test user do not have default contact and this is required to login with instagram.
Now go to instagram.com, and create a new account using "login with facebook"
Fill in the name, password (you need to remember it), and userid.
Send the form, and you will get some error telling you to retry later. Ignore it, your account should actually be created.
Now switch to the instagram mobile app (web interface might not work, I was stuck in a redirect loop) so you can login to instagram using the email address of the facebook test user account (the one you used in point 4) and the IG password (you typed in point 6).
Hope it helps anyone stuck in this hell like I was for 2 days.
I want to integrate a Facebook page to ServiceNow.
I created a page with my personal account and an app on developers.facebook.com to extend my access token for 60 days. I made the REST connection successfully and was able to pull the posts and comments on that page into the database of the ServiceNow table.
Subsequently, my profile was blocked for a couple of days and I was informed the app that I made was violating certain Facebook policies. But after submitting the ID, it got reactivated. Then I made some test users so that I could comment on any post of that page to check if that comes into the ITSM database.
However, when I login through a test user, I cannot see the Facebook page associated with my personal Facebook profile.
I need to know how can I see posts of my page through a test user and comment on them. Do I need to provide any specific role to the test user for the same?
Recently, I have a project that users can play a mini-game on a website.
After playing the game, there is a form that required the users to fill-in with the button "submit and share to Facebook".
The logic behind the button is that, it will save the form data to database and check if the user grant the permission Publish Action, if so, it will do the posting action to the user's Facebook timeline.
The reason we did not use Feed or Share dialog is that our clients worry that the users will share some improper content, we will need to track the post ID and delete it if necessary.
Today the Facebook app is being restricted as it violated the Facebook Platform Policies.
I wonder the button "submit and share to Facebook" does not mean obtain their permission each time?? If so, how should I change the flow to fit the Facebook policy?
Thanks in advance
Your app appears to be posting without explicit consent and creating a
negative experience on Facebook. As a reminder, when a person grants
your app write permissions this is a technical grant enabling your app
to create custom share options. After people grant your app a write
permission, you must still obtain their permission each time your app
allows them to share to Facebook. In order for us to consider your
appeal, your app will need to stop autoposting. Below you'll find
information related to the app you want to appeal. Please describe
what your app does and how it distributes content via Facebook Social
Channels in the 'Appeal Message' section to help us evaluate your
appeal.
I want to create a Facebook app to be used in live events (ie: concerts, conferences, etc).
So the guests would enroll to the event connecting with Facebook Login and asking the publish_actions permission.
The guest will have an Access Card (RFID chip) that identifies himself and links in our database to his Facebook Access token.
Then, during the event, I would like that some actions made by the guests in the event to trigger some actions on Facebook, this actions will be triggered by different applications that communicate with our servers, our servers will comunicate with Facebook API to trigger actions on Facebook.
So when the guest does check in at the event, his Access Card is scanned by the event staff, and then should automatically post a message on his timeline indicating that he is at that event, sharing a link with more details about that event.
We also want to have a physical Photo Booth where the guest has his Access Card scanned, and then takes a picture that should be automatically posted on his timeline too.
So this is not the typical Facebook app flow, as the content is posted automatically by actions made by the user, but managed by our software instead of actions directly triggered by the user himself.
I'm not sure if this kind of application is allowed on Facebook and if it's allowed, how would the review process be done, as this can't be tested using a website or phone app.
Did someone make something similar or knows the best approach in getting this approved on Facebook?
Thank you!
The user MUST login with Facebook and authorize your App. People have tried those things with a specific device where people could login, but Facebook detects multiple logins on one device and may block your App. So the only way is to let people use their own device/smartphone to authorize your App. For example, you could offer them a QR tag with a link to the login flow.
The problem with authorizing before the event and storing a Token is that an Extended User Token is valid for 60 days. So if a user enrolls and the event is 61 days later, the Access Token will not work anymore - unless the User refreshes the Token by visiting your App. So before letting him do this before the event, you can just as well let him authorize the App at the event date.
A specific App for the event is surely the safest way, of course.