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My app has been on the App Store for 48 hours and I have had several people download and give a rating and review. For some reason the ratings and review are not showing up in the App Store. I was wondering if it's something I did on my end and how do I fix this?
You cant do anything to prevent the reviews or rating to show up in the app store. If it was possible, a lot of scam apps would have done that. So just sit back and relax. Following information may be helpful.
You need minimum 5 ratings to display an average rating in appstore
Each appstore handles reviews/ratings separately. That means at least five users from the same appstore (Eg: US) should rate it before the average rating shows up.
App reviews and ratings are not updated in real time.
Go to iTunes Connect > Manage Applications > select your app > select current version > go to Customer Reviews and you will se a dropdown with all the countries where your app is available.
Selecting a country should show you all reviews in that country even if they have not appeared on the AppStore itself yet.
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Is there a way to track visitors to the App Store? I'd like to find out how many people are viewing my app's App Store page. Thanks.
No way to see how many App store visitors you get for your App unless they buy/download your App (or leave a review), but check out the iTunes Connect App. It is one of the best ways to track everything you can track about your Apps.
The [iTunes Connect] app goes into good detail, allowing you to break down sales by
day, week, month and six months. Complete with graphs that display
sold units and updates, you can also see how your apps are doing in
all the markets they are being sold in.
Unless they post a comment, you can't know who is visiting your page.
There are third party services too that give in-deapth analytics. A few to name are:
http://www.flurry.com, http://www.appannie.com and
http://www.appfigures.com
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I'm wondering if anyone knows of a way to determine the number of apps in an iTunes app store category?
In particular, I'm interested in the games categories since there are several of them and I'm only allowed to be in 2. Need to pick my choices wisely...
Seems like there might be a website somewhere that has this data?
You can find this data manually in iTunes on your mac. iTunes > App Store > Games, then to get to a specific category, scroll down, and on the lower right will be 'More Games'. Choose a category from here, e.g. 'Strategy'. Then scroll down till you see 'All Strategy iPhone Apps'. Look right and you'll see 1-24 of 4125.
I haven't looked myself, but you may also be able to retrieve this data through the iTunes App Store Affiliate API.
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I don't know whats wrong with Apple Customer Ratings system on Appstore.
Recently I have uploaded two apps on appstore. And still there are no ratings/reviews on apps. Infact I observed there are 1000s of downloads has been made in last 2 days.
To verify this 1 of my friend also added his comment with rating yesterday on 1 of my App. But his comment also not visible, still there are zero customer reviews in both Apps.
Can anyone update me regarding this issue ?
From my past experience, it takes a day or two for Apple to review comments for songs and apps in iTunes and the App Store. Apple must review them to make sure they are appropriate and meet guidelines, at which point they will be posted. Best thing to do: Just be patient. If nothing shows after a few days, then I would contact Apple. Best of Luck!
It takes a couple of days for the reviews to show up since I believe Apple checks the comments for spam or offensive materials. That is just my speculation. But you should check iTunes Connect for customer reviews since checking the reviews on your computer or iOS device only shows the reviews for your country. To check in iTunes Connect reviews click your app, go into view details of that app and then click customer reviews. There you can check the reviews of all the countries. I have found that instead of doing that you can go to this site http://www.appergy.com/apps/Search-iPhone-iPad-iPod-Touch-Apps.aspx. It goes through all the countries and shows you the reviews.
There are problems from time to time with this in the Appstore, sometimes comments take several days to show up:
App store review not showing
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Does apple allow that? I remember a $30K contest that a team from MIT ended up winning. I think it had to do with locating red balloons on a GPS that were scattered all over the world. Something like that.
From the App Store Review Guidelines:
Contests, sweepstakes, lotteries, and raffles
1 Sweepstakes and contests must be sponsored by the developer/company of
the app
2 Official rules for sweepstakes and contests, must be presented in the
app and make it clear that Apple is
not a sponsor or involved in the
activity in any manner
3 It must be permissible by law for the developer to run a lottery app,
and a lottery app must have all of the
following characteristics:
consideration, chance, and a prize
4 Apps that allow a user to directly purchase a lottery or raffle
ticket in the app will be rejected
I'm not sure why they wouldn't, but if you offer anything of value on your "game" I'm almost 100% sure that hackers will find a way to the top =/.
As long as the game continues to function after the competition period you should be fine
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Whenever I submit an update for me app, the number of reviews visible for it drops to 0. If the customer bothers to click through they can see the previous versions' reviews...
But the damage has been done. Since the app has 0 stars, I see a significant drop in sales. It takes the app a good week of earning new reviews to restore sales.
I usually version the app as 1.1, 1.2, 1.3 etc.
Is there something I can do during the update process to prevent losing reviews like this?
You are not actually losing reviews. iTunes only shows reviews for the current version (when enough reviews are available). On the app page the overall is still listed. There is no way to override this behavior, so make your updates infrequent.
Nope you cannot do this. Users will always see the number of ratings for the current version and not the total for all versions.