I can't seem to log into my PayPal sandbox accounts. When I try to log in I just keep getting the login screen without any error message. If I click on the "trouble logging in" link I get a message that "Sorry — your last action could not be completed" and "Dispatch Error, please check logfile for more information". Here's how I reproduce the problem:
Log into my PayPal developer account at developer.paypal.com
Go to sandbox.paypal.com and attempt to log in using any of the sandbox accounts set up under my developer account.
Here's what I've tried to do to fix the problem:
1. Created a new, test business account under my PayPal developer account and tried to log in using that account.
2. Reset the password for my test accounts.
3. Cleared my browser's cache and cleared any cookies tied to PayPal.
4. Tried other browsers. The browsers I've tried are Firefox, IE and Chrome. All are relatively current versions.
5. Called PayPal tech support. They suggested creating a new account (#1 above).
In all cases I get the same result: I just get the login screen again when I try to log in. It seems like either I've forgotten something about how this system should work (it's been a couple months since I used the sandbox) or there's something wrong with the sandbox.
I originally ran into this problem because I was trying to send a test transaction to the sandbox and instead of the usual shopping cart screen I got the basic PayPal (sandbox) login screen.
maybe is some problem with sandbox, because i have the same issue, actualy today early (before 3pm) it was working fine, i noticed this problem at 4:30 pm (Mountain Daylight Time (MDT) -0600 UTC )
Related
I have code to handle the PayPal Express Checkout for invoices on our site, basically a version of this:
Paypal Checkout Integration
This code was working fine earlier this week. But now when my PayPal button opens the window to log into PayPal, I am getting this message from the PayPal sandbox site: "You've been inactive for a while, so we logged you out to help protect your account." This has happened to me on Chrome and Firefox. I cleared my cookies out on Chrome and still got the message. I logged into crossbrowsertesting.com and tried it on Firefox there and still got the message. My code hasn't changed since I tested it earlier this week. Does anyone have any suggestions for what's going on and what I can do about it.
Make sure you change the settings for the PayPal payment module and enter the email address for the sandbox account to receive the payment and also ensure "sandbox" or "test" mode is enabled.
If the issuer persists, share the exact error message and if possible, a PayPal debug id.
I was trying to get the details of my sandbox test accounts in paypal unfortunately, it came up empty and just says this
We’re sorry, something went wrong while fetching test accounts. Please try again.
I also can't see my app in "My apps and credentials" and just says the same thing.
I tried to make a transaction to one of my sandbox test accounts and process the payment flawlessly.
I was wondering how long do I have to wait? or Does paypal have their server overload?
This seems to be an issue with PayPal itself, since there are other people with same issue today. We need to wait for PayPal to solve this.
EDIT: Weekend is over, PayPal Sandbox is working! :)
As of February 27, 2017 10:01 PM GMT 8+.
It seems the site is back to normal again. I could view my apps and the sandbox test accounts I created.
I have been searching for a solution for this really hard but I can't find any answers as to where the problem is really coming from have been setting up paypal sandbox account for testing but it doesn't work have been clearing my cache many times but still it returns me this error:
This Sandbox email address is not available. Please enter another email address.
I make sure the account I use is already set on sandbox and it's a personal account, please I need more help as to know where this problem is coming from, don't know what to do on this one anymore. also even deleting previous paypal sandbox account doesn't even work!
Here's one possibility. I was running into that same error just a couple of days ago and realized what it was.
I have 2 separate PayPal accounts that are setup with developer.paypal.com. They each have 3 or 4 sandbox accounts created within them.
I had just recently been to developer.paypal.com and logged in with one of my PayPal accounts, so that session was active in my browser. Then I was trying to complete a sandbox checkout using one of the sandbox accounts associated with my other PayPal account, and that's when I was getting that error that the email address was not available.
I went back to developer.paypal.com and logged out of the account I had signed in there, and then specifically logged in with the other account that was associated with the sandbox account I was trying to use. Once I did that the error went away and I was able to use the sandbox as expected.
Hope all that made sense. Just a shot in the dark as it's the only time I've seen this error myself.
i'm having troubles trying to get IPN work inside my sandbox.
I have a developer paypal account and i imported 2 sandbox account. Now i suppose to have 2 ways to test IPN:
IPN Simulator
Setting my IPN address in sandbox options
but i have problems in both of them.
If try to use the IPN simulator everytime i try to send an IPN page starts loading for some minutes and then Chrome gives me a "empty page response" response. After some googling it appers IPN simulator have some problem with non standard ports but my page can run only on port 12000. My page is reachable, i checked from inside and outside my network, it works for all except the ipn simulator.
I have no more luck trying to set IPN address on sandbox, simply because i have no settings at all to access. I logged to sandbox and got a page where i'm supposed to login with my sandbox account, but i get a different login from mine on the upper right corner of the page (thats the original sandbox account, now that sandbox and main account are merged all this mess happen) and when i try to login with sandbox account i get a generic
This sandbox mail is not available. Try another mail address
If i try to create a new sandbox account i always get this error:
We're sorry but something went wrong.Please delete this account and
try again.
So.. i'm basically stuck. What i can do to test my ipn now?
edit for be more clear:
i used to have a sandbox and a main paypal account, now they are merged
i login to both sandbox and developer section with my main account now
even if logging in sandbox with my main account i get logged as my old sandbox account
after this first sandbox login if i try to log my sandbox account (listed in developer.paypal.com) i get that "Sandbox mail not available" error
in developer.paypal.com i can't create any new sandbox account, getting error everytime. I found that you got that error if password is not 8-20 chars long and now i'm using a correct lenght password but i'm still getting that error
edit2: i successfully created a new sandbox account!
to get that i had to:
use an US account (i was using italian)
use password with: uppercase, lowercase, special characters, numbers
initial balance import < 1000 usd
but i still can't login this account inside the sandbox, always same error. I'm hating this.
Non-standard ports really are not supported at this time, so you'll run into a myriad of different issues over time. The initial IPN delivery may work, but the re-sending of a single message may not, etcetera.
Can you use something like http://progrium.com/localtunnel/ perhaps?
With regards to the account creation:
For discussion's sake, let's stick to the right terminology; you use a developer account to log into https://developer.paypal.com/, and a Sandbox account to log into https://www.sandbox.paypal.com/
Is the account you're trying to log into via www.sandbox.paypal.com a Sandbox account listed under Applications > Sandbox accounts?
I was unable to log on to my PayPal developer account until I deleted the PayPal cookies from Chrome. This allowed me to log on but clicking on Profile or Settings within the Profile drop-down results in an error page saying "Please login to use the PayPal Sandbox features".
Logging in again did not help. Creating a new account (buyer or seller) did not help either.
This is in the new Sandbox environment.
Strange as it may seem, deleting your developer.paypal.com should resolve this.
The reason for this is that you've got cookies from the old developer portal in place which interferes with the new portal / sandbox environment.
After you've deleted all your cookies / all your paypal.com cookies, you should be able to login to the new developer portal and access any sandbox accounts without any issue.
A fix for this is going out shortly.
If anyone is still having problems accessing their My Profile (other than My business info) in the sandbox (i only get the perpetual loading animation) - then just use this link:
https://www.sandbox.paypal.com/us/cgi-bin/webscr?cmd=_classic-profile-summary
Paypal sandbox is generally broken for everyone, seeing a lot of people complaining about it. It was ropey at best before, seems to have truly died now.