My company has been developing a Facebook Messenger app that will send reservation reminders to hotel guests before their check in date. I have submitted the app to use the "pages_messaging_subscriptions", but have had my submission be denied.
I am confused about how I am supposed to move forward from here. The response from the process was "Your Messenger experience does not fall into the productivity use case that you submitted for.". One of the use cases for a productivity app is sending reminders. This is exactly what my companies app will be doing.
How do I move forward from here? Has anyone had a similar experience? There does not seem to be any way to follow up with the reviewer to get further feedback.
As it seems your use case of "sending reminders" falls into Facebook's Bot "Productivity" category, my suggestion would be to re-submit the application again.
If Facebook sent some sort of response regarding exactly why your application was rejected, look at that. If there isn't a response from Facebook regarding why it was rejected (other than some generic "because we said so"), after re-submitting your application - assuming it gets denied again - I would try to get into contact with Facebook to see the exact reason it was rejected, and work with them on a solution that allows you to get your application/bot published.
Unfortunately, as I don't work for Facebook, I can't give you a 100% accurate answer, but instead what I think would be the best course of action in this situation.
Related
in order to approve your app’s continued operation on our platform.
Platforms affected: Connect URL.
Developer Policy 1.2: Build an app that is stable and easily navigable.Some common violations of this policy include:
- Broken Facebook integration (e.g. broken share, like or comment functionality)
- Broken user experience in the app (e.g. app has broken links or user interface failures)
My app:
Using https://www.npmjs.com/package/hellojs v1.18.8 to query user info from facebook.
The request URL:
https://graph.facebook.com/v2.9/me?fields=email,first_name,last_name,name,timezone,verified&access_token=.....
calling out hello.js
hello(auth.network).api('me').then(function (json) {
App has no share, like, comment functionality and not really any user interface. Just our page offers ability to fill some data with facebook and then it remembers you with cookie.
Anyone has similar e-mail and what to do?
Our app does not use share, like or comment functionality neither do we provide any user interface for users (only the o. We are using Facebook to prefill some user data on our site.
Have the same unclear message "Platform affected: Connect Url".
I asked for a more detailed answer and received an answer the next day:
Thank you for your response.
Facebook periodically reviews the websites and applications which are on it. Your application is in its review process currently. We are required to test the Facebook login functionality in order to conclude the review in totality. However, we are unable to do so.
Unfortunately, we have not been able to locate a Facebook integration (Login, Share and Like) on your submitted platform. To help us conclude the review process, could you kindly share the details regarding the location of a Facebook integration and how to navigate to it on your website URL.
This review is essential to Facebook as we want to offer the best experience to users as well as developers like yourself. Please help us in bringing your application into compliance by working with us.
Alternatively, you could aid us by sending us credentials of a test user which is already registered and connected to an FB account within the app. You can get all the information related to creating a test user here - https://developers.facebook.com/docs/apps/test-users.
Please feel free to get in touch with us regarding any doubts or queries you might have.
Thank you for your patience and cooperation.
Looking forward to hearing from you.
My app contains the functionality of a facebook login. I made an instruction and a test user of the application so that Facebook employees could test the functionality used in my application.
Normally they write down what is wrong and explain how to fix it. If you are not sure you can reply them back and ask how to fix it. I manage to fix my issue which was similar to the one explain below by emailing facebook.
https://technuisance.com/facebook/facebook-policy-warning-for-app-solved.html
I got the same message from Facebook two months ago. In my case, I didn't find a solution in time and Facebook penalize me by deactivating the app.
Therefore, you must attend to it if you do not want the same to happen to you. Facebook uses software similar to this to check for failures on your site and assigns a score according to its performance. That's why they send you such a generic message.
I suggest you use PageSpeed Insights to receive a report on the performance of your website. In addition, the platform gives you suggestions for optimization and improvement; Surely there you will find some clue of what may be failing.
I want to develop an app where the customer could log in, pay, and receive some videos & pdfs.
I guess I have three options:
1) Make my own web app
2) Make a Facebook app (account creation will be with facebook)
3) Make a Messenger bot. A person would ask the bot what they want, the bot would send them payment link, they would pay and the bot would send them the download link for the content.
The reason I am thinking of this is that every customer will have to initiate conversation with my bot, so the bot will be able to e.g. send them messages afterwards (remarketing).
So I guess my question is: would this work from a technical point? And is there any other notes or recommendations somebody can give me? Just want to see what the internet thinks about this idea. Cheers!
Dominik,
Your general idea will work with a FB bot. FB has some restrictions however:
"The Send/Receive API must not be used to send marketing or promotional messages, such as sale or product announcements, brand advertising, branded content, newsletters or the up-selling or cross-selling of products or service."
https://developers.facebook.com/products/messenger/
I'm not quite sure where the line is for users that reach out to your Bot in terms of up-selling.
If you haven't started yet. See my article on getting your Facebook Bot up and running:
Facebook Bots for fun and profit
--Matt
As an update for anyone else reading this, Facebook have revised the clause on sending promotional / marketing messages, effectively allowing it, IIRC.
The restriction on promotional content has been removed for standard messaging.
https://developers.facebook.com/docs/messenger-platform/policy-overview
I have an app where a user creates some object and invites people to interact with it. It's not a game and it's not a canvas app.
I tried to get requests to work probably and couldn't
After reading a bit, I understood that these don't work for non-canvas apps anymore.
So...
1) Does anyone know if this is going to stick? It's extremely painful that stupid games like candy crush are allowed to create requests, while apps that might actually provide users real value can't. If there's anyone from FB here, I'd really like to understand why this discrimination is taking place?
2) Are there any alternatives? Sending a message or feed post are possible but, I need to either a) generate a unique link per invitee or b) get the list of people the user sent the link to. Both don't seem to be an option with messages and feed dialog.
3) Is is ok to just embed my web app in the canvas as is?
Thanks
Yaron
Facebook policy indicates that you should not use app requests to send users to an external website. However, an embedded web canvas app is fine. It will let you use the apprequests function to render the Request Dialog and provide a user invite experience similar to the most popular Facebook games.
I have an idea to develop a Facebook app which notifies the user through SMS when his/her friends come online. The user can pre-select the friends he/she wanted to get SMS notifications of.
This is my first attempt at developing for Facebook so I have zero experience and knowledge about the platform. I just want to know if my idea for such an app is possible? Does Facebook have an API for SMSes? Or do they let 3rd party messaging APIs (such as this one I came across) to work with them.
Thank you.
A Facebook app is actually ran off of your server and you can do anything that you want as long as you stay inside the limits of what you requested as far as information the app needs. As far and getting the information it is relatively easy. I made a extremely complicated app in 3 days. Once you read and get how to pull certain information, the rest is cake walk
In my iPhone application, I wanted to add the function of signing into Facebook and letting a friend know about the app. I know how to sign in and get the friends list, but I cannot find a good way of inviting a friend. So far, I haven't been able to come up with a way to invite a friend (I don't think one can with the iphone facebook sdk yet) or send a message to the inbox. Is there a way to do either of these? If not are there any better options I haven't thought of? Thank you for any advice.
checkout this tutorial. i used it to get the facebook header files sorted out. Once thats done, everything should be in place for you to send a message easily :
http://www.mobileorchard.com/marketing-in-code-part-2-setting-a-users-status-in-facebook-from-an-iphone-app-a-tutorial/
check out This post.it shows what camn we do with facebook api