I have an old (perhaps 10 years old) iPod that has been lying in a drawer for the better half of 5 years, and I would like to restore it. The problem is that the iPod is deactivated, and when I turn it on it says "iPod Deactivated, connect to iTunes to proceed". However, when I downloaded iTunes to connect it, the computer gave me the error message "Unable to connect to iPod because the iPod has a pin-code attached. Enter pincode to proceed". I can't enter the pincode because I only get the "Deactivated" screen, and no other option. I've tried several tutorials on how to restore iPods, and they claim holding in the home button while connecting it should work, aswell as holding in the home button and the lock-screen button at the same time, but none of these solutions seem to work for me. Does anyone have any idea as to why this "paradox" has occured? How can I buypass iTunes? I'm fine with all the content from the iPod being wiped, so any solution would be fine.
Thank you all in advance
You can try and factory reset the iPod when you connect to iTunes, or maybe restore the old backup you have on your computer
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I've been developing and uploading apps for some months. Whenever they needed being uploaded to the app store, I could do it without problem, but now, I'm stuck with one that doesn't want to be validated/uploaded. XCode says "the request timed out" after MANY minutes with a spinwheel on screen.
The differences between my old updates to the app store and the one I'm trying right now are:
-Xcode 4.X before, Xcode 5 now.
-I had to recreate the app store certificate/provisioning profiles, because they just expired.
-I inherited this project from other coworker (not here anymore) and maybe my "developer profile" is somewhat conflicting with some certificates, etc... (Still many dark areas for me).
I've kind of tried "everything". Erasing provisioning/profiles, closing Xcode, resetting, cleaning my project. But no luck. My current Xcode 5 is able to compile my app perfectly, I'm even able to select the distribute option before uploading (the app is ready to be uploaded onto itunes connect), I even login with my client credentials onto itunes connect, I can even select the correct provisioning profile (app store profile, not a developer one), but no luck:
If I choose to upload or validate, Xcode just complains with some kind of "dull" timeout error.
Any hints? Any way to debug what happens behind the curtains?
Greetings, I'm at a loss.
EDIT: Apparently, the timeout failing event appears in the validation process. If I try to upload, the status log says "Failed Validation". If I try to validate, obviously there's also a "Failed validation" error. Where can I find some log to see what part of the validating process is failing?
Well, apparently: "Problem solved".
After 2 boring days trying to upload my app (via Xcode 5, and via Application Loader), I've discovered that Apple upload servers seem to be overloaded (unless a better explanation arises).
I'm in Europe, and from 9 to 14 h my app was ALWAYS rejected. But once I tried it after 16h, the upload and validation processes worked like a charm (both with Xcode 5 and with Application Loader).
Why this? No idea, but I didn't change anything in my upload process, so it's sad, but the solution is:
"Have patience, and wait to upload your app on a time slot where Apple upload servers are not overloaded". The sad part is: No one knows WHEN is that time :)
I solved it by switching Internet provider.
I simply connected my laptop to my iPhone via Personal Hotspot and used LTE network to upload the app.
It worked for me twice.
for Xcode 13 and Mac OS Big Sure
Install the "Transporter" app from the MacOS app store.
From Xcode's organizer, select your archive and press "Distribute App"
Instead of "Upload", select "Export" and proceed as usual.
Drop the exported .ipa into the transporter and press "Deliver".
In my case I changed the dns server from my provider to the google dns server (8.8.8. and 8.8.4.4).
I think you can try any other, if your providers dns or what ever doesn't work
Faced the error many times, not sure why.
Try this
Export the ipa after the archive
Add and upload in Transporter
I get 100% success in uploading and feel a little quicker than Xcode's upload.
I actually called Apple Developer Support about this and they solved the problem!
It turned out that my recovery email address in my Apple ID (not the main email address but the recovery one) was not verified. They had me go to http://appleid.apple.com, login with my Apple ID, and then go to the 'Password and Security' section (on the left).
After answering my security questions I was able to resend the verification email, and once verified I was able to log in on Xcode straight away!
I have the observation that with Mavericks and App Nap enabled, a hidden Organizer window within XCODE will cause the network connection to be dropped.
Even if the window is occulated (hidden) for just a second).
Make sure the window is always visible and the problem does NOT occur.
We have a working app and we want to field test it by putting on our client's iPhone. We've already put the app onto one of our phones through iTunes with no problems. When we tried to get it onto the other phone (after getting it onto iTunes) there was an error.
The other computer already has the provisioning profile on iTunes, both phones are included in the profile, both phones are the same model (4s) and are running the same OS.
The only difference I can think of is that we are trying to transfer through a PC for this one, whereas we used a Mac. I hope this isn't the problem.
Is there any way to know what's causing the problem? Or a workaround?
Please try testflight or diawi for installation of app. its very easy.
Have you tried selecting the device under "Organizer" and choosing "Use for development"?
I have just released an application on the App Store but for some users the app will crash. I am not able to reproduce this problem and therefore I was wondering if there is any way to get a crash report from the user so that I can get an idea of why the app will crash.
Being only a very part-time iOS developer and having a small app that doesn't have too much going on, I've not until recently had cause to try and find crash logs. Google led me to this very old thread.
Just in case anyone else ends up on the same wild goose chase - at the time of writing (mid-2018) iTunes Connect has been rebuilt as App Store Connect and, in the web portal, all you can see is number of crashes and so-forth. To download energy usage and crash report logs from Apple servers, you actually go to XCode. Window -> Organizer -> Energy or Crashes tab [EDIT: Still correct in June 2022, XCode 13.4.1].
You can get crash reports via iTunes Connect. Here's how:
Log into iTunes Connect
Click "Manage your Applications"
Select your app
Click the app icon under "Current Version"
Click "Crash Reports" on the right side
URL : https://developer.apple.com/news/?id=nra79npr
But make sure you have configured your appstoreconnects credentials in xcode.
Just in case someone is still looking for this answer in 2019, here is how i did it.
1.) Login to Apple iTunes Connect
2.) Goto My Apps >> Select your app >> Activity
3.) Select your build number
4.) Select Download dSYM in General information
The below link helped me and you can find other ways to download dSYM (e.g.: from Xcode) from here.
References: https://docs.newrelic.com/docs/mobile-monitoring/new-relic-mobile-ios/configuration/retrieve-dsyms-bitcode-apps
hey i thorogly search and find this
iOS 5 and later Tapping Settings > General > About > Diagnostics & Usage will allow you to choose between Automatically Send and Don't Send.
iOS 4 and earlier By default, opting in is a one-time decision. If you'd like to change your decision, you can reset warnings for your iOS 4 or earlier device so that you will be asked again.
How to reset warnings within iTunes Connect your iPad, iPhone, or iPod touch to your PC or Mac. Wait until your device has appeared on the left side of the iTunes window under Devices. Right-click (Mac or PC) or Control-click (Mac) the icon for your device. From the shortcut menu, choose Reset Warnings:
The next time you sync after resetting warnings, you should see:
To disagree and stop sending Apple diagnostic and usage information, click No Thanks.
If you don't see the window above Disconnect your device from your computer. Open an application on your device. Press and hold the Sleep/Wake button until the red slider appears, and then press and hold the Home button until the application quits. If you're using iOS 2.x or earlier, press and hold the Home button until the application quits. Connect your device and sync it with iTunes. The option to agree or disagree to diagnostics collection should appear again.
Chearz;)
One of my users is on an iPhone 4 and said that after my game was interrupted by a phone call, she was no longer able to touch objects in the game when she returned. Yeah, that's probably my fault.
But she also said that she tried to delete the app and re-install it but couldn't delete it. I explained the deletion procedure, but she said she did all that, and when she tapped on the X nothing happened.
Should I believe her?
I had this problem on iOS 4.
She just need to reboot the phone and that should be ok.
In last case, she shoud try to delete the app from her iTunes library, and into iTunes delete the app on the iPhone, then make a Sync. If on iOS 5, the problem will be that the app wil be downloaded back and back again from the phone to iTunes (expect if it's a dev version), but with iOS4, that should be fine.
Anyone having problems deploying Enterprise apps on iPhone/iPads running the released version of iOS 5 using the OTA ("over the air") methodology?
During the installation process, we get the alert box: "the app could not be installed at this time". Tapping the Retry button does nothing. In some cases, repeated tapping of the Retry button eventually results in a gray, empty launch icon being left on the home screen. No app installed. No other errors.
Anyone else seeing this or have a resolution?
The below description is a bit involved, but please bear with me as it may help others who run into the situation. I will post the resolution if get a resolution from Apple. So far, no joy there.
Our app refuses to install OTA on iOS 5. This same app WILL install on iPhone/iPad devices running iOS 4.x.x AND the same app will install on iOS 5 devices physically connected to a desktop machine using the iTunes app.
The Apple Developer forums under the IOS 5 Beta category complained about the problem but no indication of resolution as of last week just before the official release of iOS 5.
Cookies are set to be accepted.
Bowser cache and history cleared.
Using mobile safari originally installed with original iOS version 4.x.x.
System hardware and operating system configuration
iPad 2, iPhone 4 or any iPhone device running iOS 5 RELEASED version.
Browser and version
Mobile safari that is installed with iOS 4 on ipad2. Don't know if mobile safari upgrades with ios 5 upgrade.
Using a corporate wifi network. Yes, we are behind a firewall and use a proxy server. Since iOS4 devices install without problems, I don't think installation being blocked by the proxy or firewall.
Enterprise app built with Xcode 4 and ios5 sdk provided with it. Built to be backward compatible with iOS 4.0.
Distribution provisioning profile is correct as we have been using it for several weeks.
This app installs properly on iOS 4 devices both over the air and via iTunes application method.
This app installs properly on ios5 devices through the physical connection with iTunes application on the Mac desktop.
Steps to reproduce:
User types in the URL in mobile safari on iPhone/iPad running ios5.
The resulting webpage shows the download app link.
User taps on the link and is asked if they want to install the app.
User taps the yes, install button.
App proceeds to install.
A gray launch icon shows up on the home screen with the progress bar empty at the bottom of the icon.
Message below the icon indicates "loading".
Seconds later, user gets the "cannot download app at this time" error message as seen in screen shot attached.
Tapping the retry button results in the same action just described.
Tapping done results in the download stopping.
If you tap retry several times, user sometimes is left with the gray empty launch icon, which will not launch and cannot be deleted.
Note: In the apple developer forums, under the iOS 5 beta category, people are describing the exact same problem with no resolution.
Had the same problem, and was able to resolve it. However, the error noted is not specific to a single cause that handles every case... some detailed investigation needs to occur.
Your best bet is to connect the device to your Mac, and using the Organizer of xCode view the console logs while you are attempting to do a wireless deployment. There will be some useful information available -- please post the logs.
For my case -- the icon files were missing from the build, as a result of moving from xCode3 to xCode4 and also, the distribution plist was referencing an image that returned a 404. Both were logged in the console, but not very clearly.
Also, as a sanity check, manually verify the URL to your IPA file also.
I had this same problem and was sure everything was correct in my project; but restarting Xcode and doing a clean revealed my Enterprise scheme had somehow defaulted to the wrong provisioning profile.
Re-selecting the correct profile and re-archiving the app fixed the issue for me, I'm able to install an enterprise app on both iOS4 and 5.
I wanted to chime in after fighting this for a few hours. It is iOS 5 specific.
We had an htaccess password protection on the directory. Removing this allowed the app to finally download. So if you have htaccess, perhaps you can point the user to a parent directory that is password protected, then navigate to the subdirectory containing the app that isn't password protected. This is a temporary solution, apple needs to fix this.
Another thing to consider is the URL you specified in your over-the-air Application.plist file. I received the same error message ("-application- could not be installed at this time") because the URL I specified was too unspecific. Rather than writing "directory/directory/application.ipa", I had written "directory/directory/". You must include your application in the complete URL of the plist file's configuration.
If you didn't do this, don't fret! You don't have to rebuild the entire thing from step one, you can open your .plist file in any standard text editor and simply change the URL.
We had the same thing.
Our mistake was to point to a wrong 512.png icon in the manifest.
Which was no problem on iOS4 but turned out to stop iOS5 into a "...at this time" alert.
Wanted to chime in on my experience.
In my case, we were changing the address where the IPA file was hosted. Although I updated the PLIST file with the proper URL to the IPA file, iOS was still going after the old URL almost as if it cached the PLIST data. Creating a copy of the PLIST file and renaming it resolved the issue (data within the file remained unchanged)
I met the same problem today. The app can be installed in ios4, but failed in ios5 with "** could not be installed at this time" alert.
According to patricksan's suggestion, I download iPhone Configuration Utility 3.5 for Mac OS X, and try to catch the log while install the app through OTA.
The log helped me finally, one sentence of the log says entitlement 'get-task-allow' has value not permitted by a provisioning profile. It remind me that if the code signing identity in build settings of Project and Targets are correct, after checking them in Xcode, I found the code signing identity are not correct one, they should be iPhone distribution:.... other than iPhone developer:..... After correcting them, and re-Archiving the ipa file, it can be installed in iOS 5 now.
Check your Info.plist for Required device capabilities property. I recommend to delete completely this property if you haven't any restrictions on use.