Anyone having problems deploying Enterprise apps on iPhone/iPads running the released version of iOS 5 using the OTA ("over the air") methodology?
During the installation process, we get the alert box: "the app could not be installed at this time". Tapping the Retry button does nothing. In some cases, repeated tapping of the Retry button eventually results in a gray, empty launch icon being left on the home screen. No app installed. No other errors.
Anyone else seeing this or have a resolution?
The below description is a bit involved, but please bear with me as it may help others who run into the situation. I will post the resolution if get a resolution from Apple. So far, no joy there.
Our app refuses to install OTA on iOS 5. This same app WILL install on iPhone/iPad devices running iOS 4.x.x AND the same app will install on iOS 5 devices physically connected to a desktop machine using the iTunes app.
The Apple Developer forums under the IOS 5 Beta category complained about the problem but no indication of resolution as of last week just before the official release of iOS 5.
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Using mobile safari originally installed with original iOS version 4.x.x.
System hardware and operating system configuration
iPad 2, iPhone 4 or any iPhone device running iOS 5 RELEASED version.
Browser and version
Mobile safari that is installed with iOS 4 on ipad2. Don't know if mobile safari upgrades with ios 5 upgrade.
Using a corporate wifi network. Yes, we are behind a firewall and use a proxy server. Since iOS4 devices install without problems, I don't think installation being blocked by the proxy or firewall.
Enterprise app built with Xcode 4 and ios5 sdk provided with it. Built to be backward compatible with iOS 4.0.
Distribution provisioning profile is correct as we have been using it for several weeks.
This app installs properly on iOS 4 devices both over the air and via iTunes application method.
This app installs properly on ios5 devices through the physical connection with iTunes application on the Mac desktop.
Steps to reproduce:
User types in the URL in mobile safari on iPhone/iPad running ios5.
The resulting webpage shows the download app link.
User taps on the link and is asked if they want to install the app.
User taps the yes, install button.
App proceeds to install.
A gray launch icon shows up on the home screen with the progress bar empty at the bottom of the icon.
Message below the icon indicates "loading".
Seconds later, user gets the "cannot download app at this time" error message as seen in screen shot attached.
Tapping the retry button results in the same action just described.
Tapping done results in the download stopping.
If you tap retry several times, user sometimes is left with the gray empty launch icon, which will not launch and cannot be deleted.
Note: In the apple developer forums, under the iOS 5 beta category, people are describing the exact same problem with no resolution.
Had the same problem, and was able to resolve it. However, the error noted is not specific to a single cause that handles every case... some detailed investigation needs to occur.
Your best bet is to connect the device to your Mac, and using the Organizer of xCode view the console logs while you are attempting to do a wireless deployment. There will be some useful information available -- please post the logs.
For my case -- the icon files were missing from the build, as a result of moving from xCode3 to xCode4 and also, the distribution plist was referencing an image that returned a 404. Both were logged in the console, but not very clearly.
Also, as a sanity check, manually verify the URL to your IPA file also.
I had this same problem and was sure everything was correct in my project; but restarting Xcode and doing a clean revealed my Enterprise scheme had somehow defaulted to the wrong provisioning profile.
Re-selecting the correct profile and re-archiving the app fixed the issue for me, I'm able to install an enterprise app on both iOS4 and 5.
I wanted to chime in after fighting this for a few hours. It is iOS 5 specific.
We had an htaccess password protection on the directory. Removing this allowed the app to finally download. So if you have htaccess, perhaps you can point the user to a parent directory that is password protected, then navigate to the subdirectory containing the app that isn't password protected. This is a temporary solution, apple needs to fix this.
Another thing to consider is the URL you specified in your over-the-air Application.plist file. I received the same error message ("-application- could not be installed at this time") because the URL I specified was too unspecific. Rather than writing "directory/directory/application.ipa", I had written "directory/directory/". You must include your application in the complete URL of the plist file's configuration.
If you didn't do this, don't fret! You don't have to rebuild the entire thing from step one, you can open your .plist file in any standard text editor and simply change the URL.
We had the same thing.
Our mistake was to point to a wrong 512.png icon in the manifest.
Which was no problem on iOS4 but turned out to stop iOS5 into a "...at this time" alert.
Wanted to chime in on my experience.
In my case, we were changing the address where the IPA file was hosted. Although I updated the PLIST file with the proper URL to the IPA file, iOS was still going after the old URL almost as if it cached the PLIST data. Creating a copy of the PLIST file and renaming it resolved the issue (data within the file remained unchanged)
I met the same problem today. The app can be installed in ios4, but failed in ios5 with "** could not be installed at this time" alert.
According to patricksan's suggestion, I download iPhone Configuration Utility 3.5 for Mac OS X, and try to catch the log while install the app through OTA.
The log helped me finally, one sentence of the log says entitlement 'get-task-allow' has value not permitted by a provisioning profile. It remind me that if the code signing identity in build settings of Project and Targets are correct, after checking them in Xcode, I found the code signing identity are not correct one, they should be iPhone distribution:.... other than iPhone developer:..... After correcting them, and re-Archiving the ipa file, it can be installed in iOS 5 now.
Check your Info.plist for Required device capabilities property. I recommend to delete completely this property if you haven't any restrictions on use.
Related
My application is signed with Enterprise distribution certificate. When I try to install my app on iPhone X it installs successfully but when I try to open, it gives me an error "This app was not installed from the App Store and must be reinstalled manually"
Please note that app is opening and working on all other devices. This issue occurs only some specific iPhone X, not on every iPhone X.
Can someone please tell me why I am facing this error.
Screenshot is attached
The app may have been offloaded. Offloading is a new iOS 11 feature that allows user or the iOS system to remove an app to free up space without deleting any of its configurations or settings.
To know if an app has been offloaded, it displays a small cloud icon in front of its name.
When opening an offloaded app, Apple tries to download the app back from App Store. Since it's an enterprise app that's not available on App Store, it can't download it and shows up this error.
The solution? Well, just what Apple says: "This app was not installed from the App Store and must be reinstalled manually". Download the enterprise app again from where it's hosted and install it.
In case anyone runs into this post doing a Google search, here was the fix for our scenario:
This issue usually revolves around a desperate Apple ID and Pin. The first step will be to recover your Apple ID device PIN. This is accomplished by following these steps:
Go to Settings
Tap [Your Name] > Password & Security > Change Password
If you are logged in to iCloud and have a passcode enabled, you will be prompted to enter the passcode for your device
Follow the onscreen steps to update your password
This should reassociate the Apple ID with the Pin, and allow the app to install.
I've been developing and uploading apps for some months. Whenever they needed being uploaded to the app store, I could do it without problem, but now, I'm stuck with one that doesn't want to be validated/uploaded. XCode says "the request timed out" after MANY minutes with a spinwheel on screen.
The differences between my old updates to the app store and the one I'm trying right now are:
-Xcode 4.X before, Xcode 5 now.
-I had to recreate the app store certificate/provisioning profiles, because they just expired.
-I inherited this project from other coworker (not here anymore) and maybe my "developer profile" is somewhat conflicting with some certificates, etc... (Still many dark areas for me).
I've kind of tried "everything". Erasing provisioning/profiles, closing Xcode, resetting, cleaning my project. But no luck. My current Xcode 5 is able to compile my app perfectly, I'm even able to select the distribute option before uploading (the app is ready to be uploaded onto itunes connect), I even login with my client credentials onto itunes connect, I can even select the correct provisioning profile (app store profile, not a developer one), but no luck:
If I choose to upload or validate, Xcode just complains with some kind of "dull" timeout error.
Any hints? Any way to debug what happens behind the curtains?
Greetings, I'm at a loss.
EDIT: Apparently, the timeout failing event appears in the validation process. If I try to upload, the status log says "Failed Validation". If I try to validate, obviously there's also a "Failed validation" error. Where can I find some log to see what part of the validating process is failing?
Well, apparently: "Problem solved".
After 2 boring days trying to upload my app (via Xcode 5, and via Application Loader), I've discovered that Apple upload servers seem to be overloaded (unless a better explanation arises).
I'm in Europe, and from 9 to 14 h my app was ALWAYS rejected. But once I tried it after 16h, the upload and validation processes worked like a charm (both with Xcode 5 and with Application Loader).
Why this? No idea, but I didn't change anything in my upload process, so it's sad, but the solution is:
"Have patience, and wait to upload your app on a time slot where Apple upload servers are not overloaded". The sad part is: No one knows WHEN is that time :)
I solved it by switching Internet provider.
I simply connected my laptop to my iPhone via Personal Hotspot and used LTE network to upload the app.
It worked for me twice.
for Xcode 13 and Mac OS Big Sure
Install the "Transporter" app from the MacOS app store.
From Xcode's organizer, select your archive and press "Distribute App"
Instead of "Upload", select "Export" and proceed as usual.
Drop the exported .ipa into the transporter and press "Deliver".
In my case I changed the dns server from my provider to the google dns server (8.8.8. and 8.8.4.4).
I think you can try any other, if your providers dns or what ever doesn't work
Faced the error many times, not sure why.
Try this
Export the ipa after the archive
Add and upload in Transporter
I get 100% success in uploading and feel a little quicker than Xcode's upload.
I actually called Apple Developer Support about this and they solved the problem!
It turned out that my recovery email address in my Apple ID (not the main email address but the recovery one) was not verified. They had me go to http://appleid.apple.com, login with my Apple ID, and then go to the 'Password and Security' section (on the left).
After answering my security questions I was able to resend the verification email, and once verified I was able to log in on Xcode straight away!
I have the observation that with Mavericks and App Nap enabled, a hidden Organizer window within XCODE will cause the network connection to be dropped.
Even if the window is occulated (hidden) for just a second).
Make sure the window is always visible and the problem does NOT occur.
I have an app that I'm trying to install via standard OTA ad hoc. On iOS 4.1 The app installs ok. On newer versions (4.3.1 and 4.3.3 tested) the app installs without error, but the icon disappears from Springboard when the install is done. If I restart the device the icon is back.
I have two questions:
Does anyone know what causes this behaviour?
Is this a problem when it comes to App
Store submission?
Edit: It's the whole icon that disappears, not just the graphics. It is not possible to start the app from Springboard.
I think this question is similar to this one:
In-House App Disappears After Install
Give it a try, maybe it helps...
Just spent hours sorting out the same problem.
We deliver our AdHoc build over-the-air.
Turns out that when I changed app ID, I didn't change the bundle-identifier parameter in the OTA installation plist.
You might want to check that both high and standard resolution icon files are entered correctly into the info.plist file.
On older versions of iOS, entering just the standard resolution file name for the "Icon File" Key was sufficient, iOS would select the high resolution file by just adding #2x to the filename.
On newer versions there is the "Icon Files" (note the plural form) Array, where you may enter several files in different resolutions. I experienced similar errors using the "old" style, which were resolved using the new one.
I had this issue and the problem was that our distribution/provisioning certificates had all expired in between when the ipa was created and when it was installed on the device. Renewing all the certificates, rebuilding and redeploying fixed the problem.
Yesterday I was playing with the three20 library. I hit the command+enter to build and run the app on my simulator, to my surprise it installed the app on my device iPod Touch 4th Gen. I really dont know how that happened, I tried doing it with few of my other project and unfortunately it did not work.
Today, I downloaded the quick contacts sample code from Apple's developer site and the same thing happened, I could install the app on my device without any provisioning. I see that for the above two projects (three20 and quick contacts) my device is listed in the active executables.
But for other projects my device isn't listed. I tried running the above two apps on other devices which failed with a message - "No provisioned iOS device found". My device isn't jailbroken, its a brand new one I bought a few days ago.
Am I missing something, because being able to install apps without going thru Apple's portal is a huge bonus and I would like to achieve the same functionality for my other apps too.
I tried attaching screenshots, but looks like I atleast need 10 points to do so and I'm new here. Sorry.
Have a look at the XCode Organizer; As of a few versions ago it now manages a 'Team Provisioning Profile' that works off any bundle identifier and any of your devices if they've been added to your developer account. This is not a special provisioning profile, just an automatic one it sets up for you if you tell it your iTunes Connect details.
WIth this, anything you build and run should be able to use that provisioning profile to run code on your devices.
I am trying to compile and install my first application onto my iPhone after setting up a profile and certificate. At this point I am getting the "No provisioned iPhone OS is connected" error when I Build & Go.
I am using iPhone OS 3.1.3, and Xcode 3.2.2 on 10.6.3.
• I have verified that my iPhone is connected to my development machine (it is seen on the computer by both iTunes and Xcode Organizer (in Organizer, it has the green dot next to it)).
• I have rebooted the iPhone and restarted Xcode multiple times.
• I have verified that the Bundle Identifier in my appname.plist is set to com.. (with the appropriate values between the angle brackets).
I have looked the error message up on the web, and so far have not found a hint that has gotten me over the hump....
Thanks for any and all assistance!
Regards,
Steve O'Sullivan
Open Organizer (in Xcode > Window >
Organizer) check whether there is a
green dot next to your iPhone.
Click on the iPhone item, check whether it's ready for development (if "Use for development" is there, that means not)
Sometimes, you may need to power off then on your iPhone
Did you add the UDID of the device to the relevant provisioning profile on the Apple iPhone developer portal, and downloaded and installed the new profile?
Maybe an answer now; see comment below. But if nothing else, an identical problem and question. I've tried all of the unique suggestions made on this and other forums, several times for some suggestions, as the original author has done, and I continue to get the same message. I've removed everything from the provisioning portal, from my iPhone (3.1.3), and from XCode (3.2), and rebuilt/reinstalled everything. As above, the green dot shows in the Organizer as does the relevant iPhone specific data, the provisioning file is there and on the iPhone, all the appropriate certificates appear to be in place. I've "clean"ed the build; I've turned the iPhone off and restarted XCode, in several different sequences; I shut down the development Mac and restarted everything. But, I continue to get the "No provisioned iPhone OS device is connected".
And, yes, this is my first try at loading a development application to the iPhone, so the original question's author and I seem to share similar relevant experience and behavior. I keep hoping to go back and find a missing step. And, while it did take several tries to get to this point, with everything looking like it's right, it appears I've still overlooked something important.
Beyond the "restart" suggestions, has anyone found any strong sensitivities to the order in which things are done, or anything that seems to have become more difficult with XCode 3.2 or iPhone 3.1.3? I notice that the many examples of this question first appeared 18 months ago, then it was silent for quite a while, and now there's been a slew of new queries of this kind.