I'm getting an Error 'occured when loading orgs from the selected region' when I go into Watson Assistant on IBM Cloud as shown below.
I have tried to submit a support ticket but it wont let me as the submitting a ticket page just displays a spinner.
You will need to create an org and space in your account. Watson Assistant still uses Cloud Foundry, and it appears in the United Kingdom region, you do not have an org or space.
To add an org or space, visit your account page and click Add an organization:
You may already have an org or space in another region, so you can try switching regions first, to see if an org/space already exists for you in another region.
Related
I'm developing a chatbot on the Watson Assistant platform, currently with the "Plus trial" plan.
I am using the integration with Intercom, as it is offered by Watson Assistant.
The chatbot has its own seat and inbox in Intercom and the conversations between the users and the bot have no problem. The problem appears when I want to transfer the conversations from the bot to another specific human agent in Intercom.
To do this, I have followed the instructions in the Watson Assistant documentation (https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-intercom#deploy-intercom-config-backup).
The default team inbox to receive transferred messages is set to the "Unassigned". Then I have created a rule that states that for a specific dialog branch the conversation should be transferred to a specific agent. The transfers are triggered with a "Connect to human agent" action in the dialog branch specified in the rule.
Unfortunately this setup does not work. The transfers do happen, but to the unassigned inbox, not to the inbox of the agent specified in the rule.
How could I make this setup work?
More information :
No code is involved in this integration. I attach two screenshots from the relevant configuration pages in Watson.
Home page of the Intercom integration
Page of the transfer settings
I am not able to use Watson Studio. While opening it, I'm getting the error of " You are not part of any active account ". I created my account as a part of coursera studies. Even I tried using different emails but getting the same error. What should I do?
You may have switch account after login if you belong to multiple accounts. You would see a drop-down and an avatar icon at top right corner of the page. Make sure you select the right account and in "profile and settings", its set to right resource grp and org.
https://dataplatform.cloud.ibm.com/docs/content/admin/personal-settings.html
In Watson Studio, I can navigate to the Project Settings and add an associated service:
This appears to only let me add a service from the same IBM Cloud Organization and Space that the project belongs to.
Is it possible to add a service from another users IBM Cloud Organization and Space? If so, how? Note that I want to remain in my own IBM Cloud Organization and Space with the Watson Studio Project.
I was able to successfully add services from different spaces in my account:
I was also able to successfully add a service from another account by using the menu in the upper right corner:
This way my Watson project has services from multiple accounts.
If you wish to remain in one account (with your business partner scenario), you could set up a permissioned space or org in an account and use that. Or you could have two accounts, and set up the permissions so you have access to one space in the second account which has the service that you want to use.
For new feature request or idea, you can submit a request here:
https://ibmcloud.ideas.aha.io/
After login into bluemix dashboard, getting below error:
You don't have access to any organizations or spaces. Check that you have access to Cloud Foundry and at least one organization and space, and then try again. You can confirm you have the appropriate access with your account owner or administrator.
That error indicates you don’t have the correct access permissions for any organizations/spaces tied to your account.
You should be able to create a new org and space from your account page (depends on your plan), and subsequently, set the permissions.
If you think that you should have access to a particular org/space but are still getting that warning, I recommend opening up a support ticket so IBM Cloud support can have all the details related to your account to help resolve the issue.
This can sometimes happen when the interface is set to the wrong region or space - click on the "person" in the top right hand corner and check that the Account is correct. Then use the menu in the top left to choose the dashboard and along the top check that the region, org and space is set as you expect. Hope this helps!
I'm new to IBM Bluemix. I faced this error message 'BXNUI0515E: The attempt to retrieve the spaces in the org failed because of a network connection problem. Try again later.' Please Help me
Please double check if you have created a space in the current Region. This error often is received when you try to create an application or a service directly from the Catalog for the first time without creating a space.
1) Generally this issue is resolved creating application\service using the Bluemix catalog page directly: https://console.ng.bluemix.net/catalog/
2) you could use cf command line too:
create an application:
cf push your_app_name -b buildpack
create a service:
cf marketplace (shows Bluemix Catalog)
cf create-service service plan service_name
3) make sure that you have selected the correct organization\space in UI dashboard (this information is available from the user avatar in the upper right corner of the main Bluemix UI.)
4) if the issue is still there open a new ticket:
Use the Support Widget to open a ticket. It is available from the user avatar in the upper right corner of the main Bluemix UI. After opening the support widget panel, select Get Help > Get In Touch, select the type of assistance you need, and then fill out the support form.
Use the Support Site 'Get Help' form. This form is available on a separate site that is made available for ticket submission when you cannot log into Bluemix and access the Support Widget. Go to http://ibm.biz/bluemixsupport and fill in the support request form.