I'm developing a chatbot on the Watson Assistant platform, currently with the "Plus trial" plan.
I am using the integration with Intercom, as it is offered by Watson Assistant.
The chatbot has its own seat and inbox in Intercom and the conversations between the users and the bot have no problem. The problem appears when I want to transfer the conversations from the bot to another specific human agent in Intercom.
To do this, I have followed the instructions in the Watson Assistant documentation (https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-intercom#deploy-intercom-config-backup).
The default team inbox to receive transferred messages is set to the "Unassigned". Then I have created a rule that states that for a specific dialog branch the conversation should be transferred to a specific agent. The transfers are triggered with a "Connect to human agent" action in the dialog branch specified in the rule.
Unfortunately this setup does not work. The transfers do happen, but to the unassigned inbox, not to the inbox of the agent specified in the rule.
How could I make this setup work?
More information :
No code is involved in this integration. I attach two screenshots from the relevant configuration pages in Watson.
Home page of the Intercom integration
Page of the transfer settings
Related
We are a smart home product development company and we have been working on voice assistants integration and Google action is actually part of our assistant integration. We developed and submitted our initial google action for the certification that will be shipped with our product to the customers. As per in the action console release page, they state the review may take 5-7 days and will be notified via an email once review is completed but it's been longer than said days now, we didn't hear back anything yet. We are unable to find any support email to google action for direct inquiry hence we don't have any clues what's the actual status with our google action. Is there any support email, we can directly reach out to google action support rep like in Alexa? The critical part is our marketing team has planned to release the product within next couple of weeks. So, we have to make sure the google action developed is on Live.
This is a dedicated page for actions that are stuck in review, but it also offers some other support options.
https://support.google.com/actions-console/contact/support
I created a free service that permits to control a French set-top box (which provides different services like TV, playing media, Netflix, …).
This set-top is a 3rd party product for me because I do not own the material, but because the constructor provides an API I've been able to create a service from end-to-end that controls the box. The box provider doesn't have any service published on Google to control their box and they do not plan to do it in the future.
I tested everything with my own Google Home account and everything is working fine. I'd now like to deploy/publish my service to all my users in Google Home… While I'm filling all the steps to publish my project, it's asking me to complete a form (Smart Home Certification form), but at the top of the form it says: “if your action is non-commercial (personal/hobby project) or you are implementing only the SCENE trait, do not submit the form.”
My action is non-commercial (it's a free service) and I'm maintaining it on my personal time (hobby project), so I'm not supposed to submit the form. But if I don't, then I cannot have my service published/deployed?!
Is it possible to publish a Smart Home Action without being a company that sells products/pays a developer to maintain the service?
For your information, I already published an Alexa Skill for this service 1 year ago and it works very well. I was waiting for Google to publish the Channel trait in French to release it. Right now I have to ask my users to create applets in IFTTT to make the service works with Google, which is not optimal and very painful…
I tried to reach to the ha-certification Google team but no answer after 2 weeks… So maybe someone in the community would already have experimented the same case as me!
Thanks
After sending emails around, I finally got an answer from a Google employee:
due to our new policies, we are now not launching any partners who are not tied to commercial products
Is it possible to create a webhook on the google assistant that I can http post data to for it to broadcast?
I want to make a real simple application where I can send tweets from specific users to the assistant to read out loud.
That is a "yes, but" question. The Actions platform allows you to send notifications to users whom you have previously queried for permission and who have consented. When they pull down the notification and tap on it, your Action runs a special intent whose name was specified at the time you ask for permission. Details are here:
https://developers.google.com/actions/assistant/updates/notifications
I have been experimenting with Google Smart Home and the protocol flow looks very clear for me. In summary:
action.devices.SYNC - sent by Google Smart Home to fulfillment service to find out the available devices
action.devices.EXECUTE - sent by Google Smart Home to fulfillment service to execute a certain action on a device
On the smartphone/tablet, the customer can place a device in a certain location. This allows him to ask questions such as Turn everything in my office off. Internally, Google Smart Home knows which devices are located in the office, and sends a action.devices.EXECUTE action for each device in the office subsequently, as explained above.
I am now wondering about the following: is it possible to retrieve the configured locations/rooms in the fulfillment service also? Is this information exposed and available to retrieve?
It is not possible to receive information about a user's home layout through the Home Graph API. When the user gives a command like "Turn everything in my office off", you may get several OnOff commands in your fulfillment, although you will have no way of knowing the original query.
Working with the 'Track & Plan' feature of the IBM Bluemix DevOps Services generates a lot of email notifications to my co-workers and me. For example, notifications are sent out for each work item creation, modification or assignment. As the number of such mails is overwhelming, I would like to deactivate them.
If I had full access to the underlying RTC instance I would go about this as outlined in the RTC Knowledge Center - Configuring notifications in the web client.
So far I haven't been able to find a comparable configuration page in the version hosted on DevOps Services. Also, the Bluemix DevOps Services Documentation (e.g. Track and plan) didn't yield any hints in that direction.
Is there a way to disable these notifications either completely or at least partly? If so, how?
You can disable email notifications by following the instructions here:
https://developer.ibm.com/answers/questions/185255/configuring-track-plan-email-notifications.html
Find your name on a full page workitem and click on it (could be in created by, subscribed, mentioned in a comment, ...)
You'll land in a page that has your profile and some license information...ignore that. Take the URL from the browser window and paste it into a text editor or some text buffer somewhere. e.g. https://hub.jazz.net/jts08/admin#action=com.ibm.team.repository.viewUserProfileemId=_yyeAwKGKEeSa6LqyswPPCA
Go back to the Track&Plan view click on "Track & Plan" drop down and select the "Project Dashboard". You should now have a URL that looks like: https://hub.jazz.net/ccm08/web/projects/dleroux%20%7C%20TestNewSprint#action=com.ibm.team.dashboard.viewDashboard
Take the action portion from URL in 2 and replace the action portion of the url in 3 giving you something like: https://hub.jazz.net/ccm08/web/projects/dleroux%20%7C%20TestNewSprint#action=com.ibm.team.repository.viewUserProfileemId=_yyeAwKGKEeSa6LqyswPPCA
Navigate to the URL...select "Mail configuration"