Is there any way to customize "The bot is responding..." and "Connecting to Agent" and "Please hold while we connect you to an agent".
My requirement is to change these loading,waiting messages in Salesforce Einstein chat bot.
Related
how based on web-chat-hero application I can implement helpdesk application? I am looking for high level overview of functionality: so customer will use MS Bot Chat to get the help, then bot should be escalated to Helpdesk agents, who will use ACS to answer customer chat.
Is it possible to have a Slack bot that passes information to and from a Bubble app, such that replying to the bot serves as data input for the database, and the bot can retrieve information from the database to answer queries in the Slack channel. Possibly with Zapier?
Reading the info on Slack website about how to build a slack bot: https://api.slack.com/authentication/basics
Knowing Bubble has a database to store and retrieve data AND can receive API calls (webhooks) and call API's it should be possible to use Bubble and Slack to create a functioning Slack Bot.
I'm developing a chatbot on the Watson Assistant platform, currently with the "Plus trial" plan.
I am using the integration with Intercom, as it is offered by Watson Assistant.
The chatbot has its own seat and inbox in Intercom and the conversations between the users and the bot have no problem. The problem appears when I want to transfer the conversations from the bot to another specific human agent in Intercom.
To do this, I have followed the instructions in the Watson Assistant documentation (https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-intercom#deploy-intercom-config-backup).
The default team inbox to receive transferred messages is set to the "Unassigned". Then I have created a rule that states that for a specific dialog branch the conversation should be transferred to a specific agent. The transfers are triggered with a "Connect to human agent" action in the dialog branch specified in the rule.
Unfortunately this setup does not work. The transfers do happen, but to the unassigned inbox, not to the inbox of the agent specified in the rule.
How could I make this setup work?
More information :
No code is involved in this integration. I attach two screenshots from the relevant configuration pages in Watson.
Home page of the Intercom integration
Page of the transfer settings
I am creating a bot for the hangout chat via C#, I was able to create simple messages and messages on cards, but I am not able to work with CARD_CLICKED.
It displays the message that could not connect to the bot, try later.
Retrieving the error message, I noticed this message:
Google.Apis.Requests.RequestError Unsupported path name in update message field mask.
How can I get this to work in C#?
I have tried building my own bot using Kore Bot Builder to replicate the "Every bank does digital. Do it better." use case.
Till now, what I could do with my bot is, deliver alerts and execute actions in form of tasks.
What I want now is, a Siri-like conversational experience, tailored to my business need. Here is an example of SAP HANA bot as shown in this video.