My Lion Server (10.7.1) worked perfectly until this tuesday. Yesterday when I went to profile manager's page, sometime it works and sometime not.
Also, if I do the enrollment of a device sometimes works and sometimes not (I received a timeout).
I discovered that port 5223 does not work, probably something happened to the Profile Manager? I have not done anything and the last time there were two updates info about 150 devices and sending two settings push about 150 users.
Help me guys, I'm really sad now :/.
Related
I've run into a funny problem. Our app, which was working prior to Saturday, can't connect to the server to get the necessary data. The server is fine, everything is up and running and I have rebooted it. The Support Tech has said the same. So it points to either the code having something that didn't change, or the ip/database info changed and the code is using the old info; as far as I know, we've changed nothing. Will I have to check the code?(I didn't write it, someone was hired to do it) or is there something else that could be causing the problem?
The error message:
"The app is currently unable to connect to the server. Please try again."
It's a very unspecific error message so I'm assuming the developers of the app put that specific message in themselves.
Assuming you have the app on an iPhone you may be able to diagnose (but not necessarily fix) this without getting into the code. Download Fiddler and use this tutorial to setup the iPhone so you can watch the network traffic. This will allow you to see exactly what requests the app is making to the server and you may be able to figure out the problem. Either your request isn't making it to the server or the server is returning an error message. Either way Fiddler should be able to give you that answer.
EDIT:
HTTP Scoop is a pretty easy to use client for the Mac that does what Fiddler does for PC. You can use it for free for 2 weeks so that should be enough to help you out.
Charles would also work. I know you can get a free trial for that as well.
I found some weird behavior in push notification. My iPod app receives push notifications till last week with no issues. Then I found that my app is not receiving push notifications, and I changed the certificates and it worked fine, and after 2 days its not working. And I repeated the same process and same kinda problem. I was wondering why this happens?
NOTE I am using my own java based server to send push notification. I am sure that my certification are not expired. At the time of this problem the badge id is also not visible with my application icon.??
Thanks in advance.
Ensure a few things
You are using the correct combination of production or dev pem and the APNS or sandbox server URL
Check the Feedback services to ensure whether you are getting any errors
I faced similar issues with my 3GS running OS 4.1 last week. It started working after I restarted my device. Try doing that and see if it works.
Please make sure to update the device token in the database of you provider. I guess some updates in your iOS/certificates may changed your device token. Just make a test around that.
Try lostInTransit's solution and also check for your internet connectivity. I also faced this issue with my iPod sometimes the push notifications not come in my iPod. Try this -
Install facebook iPhone app on your device.
Send a test push notification from your server.
If the notification does not come then do something with facebook which should generate the notification.
If the notification from facebook does not come it means its related to your net connectivity.And your code is perfect.
Sometimes I see that when my iPod is on DHCP it does not receive the notification but when I assign it a static network (dedicated IP) it works fine.
I am developing an iPhone App that uses Apple Push Notifications. On the iPhone side everything is fine, on the server side I have a problem. Notifications are sent correctly however when I try to query the feedback service to obtain a list of devices from which the App has been uninstalled, I always get zero results. I know that I should obtain one result as the App has been uninstalled from one of my test devices. After 24 hours and more I still have no results from the feedback service..
Any ideas? Does anybody know how long it takes for the feedback service to recognize that my App has been uninstalled from my test device? Could it be due to the sandbox environment?
I have just had exactly the same problem:
int bytesReceived = 0;
byte[] feedbackPacket = new byte[38]; // Each feedback should always be 38 bytes long
bytesReceived = stream.Read(feedbackPacket, 0, feedbackPacket.Length);
while(bytesReceived > 0)
{
ProcessFeedback(feedbackPacket);
Array.Clear(feedbackPacket, 0, feedbackPacket.Length);
bytesReceived = stream.Read(feedbackPacket, 0, feedbackPacket.Length);
}
On the sandbox, the above always returned 0 bytesReceived. I ran this on the live host, sending a single notification to a device, removing the app and sending a second. The feedback service work within a second of sending the second request.
One thing I haven't found is how often to call the feedback service however. I'll calling every 10 mins at the moment.
I had the same problem with sandbox environment. Zero tuples return by the feedback service.
I switched to production environment to test my code and everything worked fine. As soon as I uninstalled the app from the device and sent a pair of push notification, this device appeared in the feedback list.
Although I can't say definetly it does not work in sandbox environment, i'm pretty sure about it. In production environment, after uninstalling my application, I sent a few (i guess 3) push notifications. Then feedback service returned results other than zero tuples. (about in ten minutes)
It is not related with this case, but also in order to get notifications and also get feedback results, your network should allow ports that APNS use.
As Zakum said in a comment, the device will not get added to the list if you delete the last push-enabled app.
(And make sure to give it enough time - maybe 10 to 20 minutes.)
From Apple Documentation:
If you remove your app from your device or computer and then send a push notification to it, you would expect to have the device token rejected, and the invalidated device token should appear on the feedback service. However, if this was the last push-enabled app on the device or computer, it will not show up in the feedback service. This is because deleting the last app tears down the persistent connection to the push service before the notice of the deletion can be sent.
You can work around this by leaving at least one push-enabled app on the device or computer in order to keep the persistent connection up. To keep the persistent connection to the production environment up, just install any free push-enabled app from the App Store and you should then be able to delete your app and see it appear in the feedback service.
Recall that each push environment has its own persistent connection. So to keep the persistent connection to the sandbox environment up, install another development push-enabled app.
I applied a week ago to Apple via internet to join the Iphone Development Program, and sent 'em my $99.00.
I was of the impression that generally, the response was quick. However, other than an email acknowledging my purchase, I have not seen anything at all.
Would some kind soul explain to me what to expect, and when?
Thanks in advance for any information.
John Doner
You'll get a phone call that verifies your credentials in about 2-4 weeks and then you're good, ie. you can get your code provisioning certificates and start submitting apps.
I'd recommend emailing apple (devenroll#apple.com) or use the contact form here: http://developer.apple.com/contact/
I registered a few weeks ago and received my activation within a few hours - no phone call from apple or anything beyond the initial $99.
I initially signed up for the iPhone developer program when registration was opened wider after the initial rush. It took about a week, I never had to talk to anybody on the phone and got the acceptance email. Once you get the email you need to activate it, but that will all be explained in the EMail.
I do most of my non-accelerometer development in the simulator and double check everything on my iPod after things are working in the simulator.
I had the same scenario as you last summer and had to call up Apple Developer Tech Support. They finished setting me up right away.
The phone number to call is found here: http://developer.apple.com/contact/phone.html
I have some users testing my app on Windows and Mac platforms. The app crashes at some points but the Windows users cannot get any crash logs. Here's what they do
Run the app and play around till it crashes
Sync their device with iTunes
Look for logs here (on a Vista) C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\
But there is nothing inside the Apple Computer folder.
Any ideas? Thanks.
Aside from you omitting parts of the path in that it should correctly be containing the login username - ow, now noticed you possibly did try to embed it, hence the double backspace after Users....
Ask your user if he possibly is using multiple computers for syncing his device. In case he does, he should check the machine he used first as those Logs are only synced with the "main"-machine, I believe. Bit of a shot in the dark but worth the attempt, I think.
Ow, and there may be another possible reason I just saw within another thread - credits to Kendall:
If there is not crash log, it could mean the app was shut down for using too much memory - in that case you should see a message come up in the device console indicating your application is being shut down.