I have some users testing my app on Windows and Mac platforms. The app crashes at some points but the Windows users cannot get any crash logs. Here's what they do
Run the app and play around till it crashes
Sync their device with iTunes
Look for logs here (on a Vista) C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\
But there is nothing inside the Apple Computer folder.
Any ideas? Thanks.
Aside from you omitting parts of the path in that it should correctly be containing the login username - ow, now noticed you possibly did try to embed it, hence the double backspace after Users....
Ask your user if he possibly is using multiple computers for syncing his device. In case he does, he should check the machine he used first as those Logs are only synced with the "main"-machine, I believe. Bit of a shot in the dark but worth the attempt, I think.
Ow, and there may be another possible reason I just saw within another thread - credits to Kendall:
If there is not crash log, it could mean the app was shut down for using too much memory - in that case you should see a message come up in the device console indicating your application is being shut down.
Related
My application uses the core location also after the application terminates with the method startMonitoringSignificantLocationChanges in CLLocationManager class.
My application launches with a location key in iOS 5 and 6 in the method:
- (BOOL) application:application didFinishLaunchingWithOptions:launchOptions;
in AppDelegate class and everything works well.
But in iOS-7 betas the application doesn't launch with a location key after a significant location change.
Has anybody encountered this problem?
I tried it on a simulator and in the device.
Thanks for the help.
I have the same problem in my app, when the app was terminated by user from app switcher.
But it does launch with location key if it was terminated by OS for low memory or other reason.
It is the expected result from iOS7 unfortunately. An official apple response I got from one of their evangelists:
If a user swipes up in the app switcher then the OS will not launch
the app unless explicitly told to do so by the user. So no, SLC will
not be launching the app, nor will silent notifications. The only
thing that will launch the app at that point is the user tapping the
icon. The intention here is that the user has expressed their choice
of not having that app running any more for any reason, so we honor
that. In this situation, there's really nothing that you can do. The
next time the user launches the app you can let them know that some of
the data may be missing, although you really cannot tell whether
there's missing data or not (i.e. you might have been killed by the OS
in the background and the user may not have moved thereby not
triggering any SLC notifications). My suggestion would be to gather
the data you can within the policies of the OS and if the user has
manually killed the app then respect that wish and don't do anything.
By all means, feel free to file a bug report if this change in
behavior winds up causing problems for you or (especially) confusion
for your users.
Attach link to Apple DEV forums:
https://devforums.apple.com/message/882691#882691
I have a question which seems like it should be a fairly common occurrence. I am trying to test code which only runs the first time an ios application is installed. While in principle this is very easy, I'm having trouble with it behaving properly the second time the app runs (note, this is not crash related).
I have been force running the app for a second time using the "Application does not run in background" flag in the plist, and then just hitting the home button. This works great, except i stop getting log data after the first run.
Does anyone know how to test for this situation in a way where you can continue seeing the log information after the app closes? For example, if there is a way to attach the xcode logger to the new process id? Or just another way to force an app reboot without losing the logging feature?
Thanks in advance!
Use the debugger menu:
Product>Attach To Process
(Results may vary with different versions of Xcode).
Also, you might need to insert a sleep at the very start of your launch to catch the very early log messages.
EDIT: If you're on a device then you can use the Device Organizer (cmd+shift+2) to watch all logs on a device.
I'm planning to release a new app in the future.
I have a custom logging function which logs some application data (not crashes) into a file (location manager state, app foreground-background transitions, main actions...). These logs helped me a lot to debug problems which were app-related, but not causing a crash. Until now these were in the documents directory (shared in iTunes) and the testers sent them to me after they saw some incorrect behaviors, however I don't want to share them anymore because this directory contains the app's database too.
I'd like to obtain these logs even when the app will be on App Store, but I don't know how this should be done. As I wrote, it is a new app and even after the test phase may exist minor bugs. I know that the users can report problems in iTunes or on the Dev site, but without a detailed scenario or log it is really hard to correct a bug. Should I make some kind of in-app bug report functionality (even if this creates a wrong user impression) ? How is this usually handled ?
Edit1 : I'd want these logs only if the user thinks something went wrong and should be analyzed, otherwise I don't really need them. I think some kind of user action is needed to confirm that something isn't working as intended, that's why I asked about making a functionality ( like the "Report a problem" in the Maps App ).
Thanks
If your app is gonna crash, don't submit it to AppStore because more likely it will be refused.
I don't know your app but usually logging slow down things. But if you really want logging I would suggest you to first find out if application crashed. For instance in your appDelegate when the app is terminated without problems set some NSUserDefaults value like closedSuccesfully=YES. Just after you start app set closedSuccesfully=NO, but if it was set to NO before it means your app crashed last time. In that case you could grab your previous logs and try to send them to your server via http post message. On your server there might be very simple php script to get that data. That way it will be automated and your users wouldn't have to do anything and you would get all crashes even these not reported.
Hey everyone, I'm in a bit of a pickle and am looking for some advice.
I have an app that's been released to the app store..nothing special just a first time sort of thing. The app runs perfectly fine on my device(s) but a couple buddies always get a crash.
So here's the details:
It crashes by sometimes stalling and other times by just exiting to the main screen.
I've tried to replicate the crash (or any crash) using
the same iPhone generation/model
on an ipod touch as well
the same OS
different OS
using debug/release/distribution/downloading from app store builds
since it's an app that connects to a google maps service, I've tried with both
a wifi connection and the att network.
The only thing that MAY be different is any other apps on their phones that are not on mine.
The fact that I cannot replicate with exactly the same setup leads me to believe it's a memory issue, maybe uninitialized variables or incorrect cleanup at some point (i'm from C++, so I know this sort of thing can vary from machine to machine). I'm somewhat new to obj C and may very well be missing something there. I'm just curious to hear what others have to say, does this sound like a memory issue with the info I've provided? Any other ideas to test/suggestions come to mind to try and reproduce the crash?
Thanks!
One possibility is that it's a backgrounding issue. You don't say whether your app tries to use those features or whether your friends experience the crash in that context, so it's hard to say.
I would provision your friends with a beta that logs verbosely if you can't pin it down.
I'm trying everything i can to get instruments to profile my app on the actual iphone device, but it won't work no matter what i do. I tried the solution from Does Instruments (ObjectAlloc/Leaks) require the simulator? but that didn't work. Most of the time i get nothing of use from the console, but one time i did receive this error:
Mon Aug 31 11:27:48 unknown
lockdownd[14] : (0x83d400)
handle_connection: Could not receive
USB message #13 from Instruments.
Killing connection
I'm not sure what could be causing this; has anyone else seen this and know a solution?
Same problem - it worked the first two times, then after that never again (even after restarting Xcode, deleiting the device, etc).
Eventually I resorted to:
Set XCode to display the Console
Run with Performance Tool
(instruments starts, and goes "BEEP"
with no error - Apple "forgot" to
include the error message, I think.
ARGH!)
Build&Run on device
Once the (gdb) appears in console,
go to Instruments and select "Attach
to Process" from the drop-down at
top
If you cannot see the name of your
debugging app, wait a second, and
try again
Eventually your app appears in the
list of alread-running stuff, so
select it
Hit the Record button
On subsequent runs, Instruments will remember the name of your app, but will show an error if you hit "record" too soon. So you just keep hitting record and doing "OK" on the process it tries to connect to until it stops messing around and does what it's supposed to.
So far (20 odd runs) this works everytime. Obviously, it would be nicer if it just worked properly, without this manual hackery, but Apple is reporting zero error messages even to system console, so there's nothing we can do!