My app is a sync solution (imagine dropbox).
The user needs to sign in to access the app's features, and if he does not have any account already created, he can sign up.
The sign up asks for email id verification, and this email id is also used if the user has forgotten his password to send him one.
but Apple has rejected this app saying:
17.2: Apps that require users to share personal information, such as email address and date of birth, in order to function will be rejected
We found that your app requires customers to register with personal information to access non-account-based features, which is not in compliance with the App Store Review Guidelines.
Apps cannot require user registration prior to allowing access to app features and content that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Additionally, the requested information must be relevant to the features.
Although guideline 11.6 of the App Store Review Guidelines requires an application to make subscription content available to all the iOS devices owned by a single user, it is not appropriate to force user registration to meet this requirement; such user registration must be made optional.
It would be appropriate to make it clear to the user that registering will enable them to access the content from any of their iOS devices, and to provide them a way to register at any time, if they wish to later extend access to additional iOS devices
Please help me solve this. Many apps like dropbox/facebook require login.
I don't get the exact reason why they rejected my app.
Also, please guide about the in app purchase, why registering cannot be mandatory
Asked App Store Review people for clarification on their rejection.
They accepted it. and the app got approved :D
Its on Appstore now :)
I also Faced this kind of Problem and my app also Rejected due to this.And Again I Changed my App flow Like User Registration will be Optional. User can See all the Feature of the app with out Registration by skipping this step.If he want to do something user-specific then you can ask to register such as : (user like,comment,photo upload etc) or else he can use the contents and features which are public.
in Case of in-app Purchase You can Prompt user that if He will Register with your app he can able to use this Content in his all devices.
It would be appropriate to make it clear to the user that registering will enable them to access the content from any of their iOS devices, and to provide them a way to register at any time, if they wish to later extend access to additional iOS devices
Apple does not allow apps that require you to share person information to work, like an e-mail address.
You options are, remove the need for an e-mail address or remove account creation form you app and move it to a website.
It also states that you app is asking to create an account to access the full app and even needs the account or acces features that do not require the user to have an account. You can make those features available with out the account creating you might be able to get thru the review.
The reason apps like Facebook and Dropbox got thru the review proces is because they don't have a register option which is in app only. They redirect to a website.
I recently spoke to an Apple Rep over the phone in regards to an app of mine that was also accused of violating clause 17.2.
I explained to him that the email would be used for password recovery, monitoring transactions within the marketplace, and managing any inappropriate behavior (such as users uploading offensive or copyrighted content). The rep responded, "Sir, the clause states 'Apps that require users to share personal information, such as email address and date of birth, in order to function will be rejected'. I cannot allow you to require your users to submit their emails if its not account-based". He did not seem to understand that the emails are account-based for the very sole purpose of security.
I did mention to him that Instagram and Facebook alike require logins at startup. He simply replied, "Yes but those apps are entirely account-based."
Honestly, I felt he was blindly following Apple's Guidelines ("Because that's what it says we must strictly follow!"). He had little understanding of how social networking apps operate, and even less understanding of the law (specifically the DMCA - on a separate issue). Explaining to them how all that works proves to be futile; they wont budge because they are asked to follow Apple's BROAD Clauses as strictly as they do.
My conclusion: I had to compromise the app's user flow such that the app's registration page can be skipped, and all other functions within its marketplace were locked to non-registered users. It makes no sense.
The sign up asks for email id verification, and this email id is also used if the user has forgotten his password to send him one.
Apps cannot require user registration prior to allowing access to app features and content that are not associated specifically to the user.
It seems to me that the point is that you are asking the user to provide his email address as a step towards the creation of a user account. This is different from what dropbox and other apps do (i.e, you provide your credentials for your dropbox account, which is different from your email address, although it can be the same).
You may either remove altogether email verification, or you could postpone it to a later point when you have made clear to the user that this is required to access private information.
I got the same thing last week and this is Apple's reply:
As for the 17.2 issue, a nickname, avatar, or sharing are not inherent or specific features of those social networks, and thus, the user should not be required to register with those services, or provide you with access to their social network accounts. The user should not be prevented from using your app and service if they do not provide this information.
Instead, it would be appropriate use your own authentication method and give users the option to create a nickname and upload an avatar, independent from those networks.
Moreover, we realize that these social networks may be very popular. However, the popularity of the social network is not an appropriate reason to force a user who has not, or chose not to register and provide their personal information to those services, before they can use your app.
Therefore, we ask that you to include your own authentication mechanism to allow the user the option to register only with you, creating an account with only the information needed and relevant to your app's features.
Best regards,
App Store Review
So in short, you have to provide custom authentication and not just use Facebook. Although I've seen many Apps who do require you to login with Facebook.
Thanks,
James
It happened same for me, although the first version was approved, the second version was rejected for this reason, I added the Skip button at the landing view.
It's all summarized in the last paragraph. Apparently, your application doesn't inform the user (in a clear way) that registering is for syncing and from their reply, it seems that your application is useless without the Sign Up.
If that's the case, you should be more specific why you need the user to register.
On a side note, I personally don't like the applications/websites that force you to register before you see or try anything. I hope your application isn't the same.
Related
Currently I'm working on an app for a social network, where users have to purchase premium membership to unlock some extra features.
At first I used auto-renewable subscriptions, but my app got rejected. They told me to use non-renewable subscriptions and:
Non-Renewable Subscription content must be made available to all iOS devices owned by a single user, as indicated in Guideline 11.6 of the App Store Review Guidelines:
11.6 Content subscriptions using IAP must last a minimum of 7 days and be available to the user from all of their iOS devices
If you choose to use user registration to meet this requirement, please keep in mind that it is not appropriate to require user registration. Such user registration must be made optional. It would be appropriate to make it clear to the user that only by registering will they be able to access the content from all of their iOS devices; and to provide them a way to register later, if they wish to access the content on their other iOS devices at a future time.
The most logical way to transfer subscriptions in my case would be by using registration, as user can't view the content (or purchase subscriptions) without registering and logging in. So this means that registration is required.
Will my app get rejected again? If yes, then what workaround would you suggest?
Any help would be greatly appreciated.
Yes and No.
If you force your user to register (especially with email address) =
REJECTED
If you make registration optional and let the user to use your app
with limited access = APPROVED
(The above statement was from my own experience and understanding. Please correct me if I'm wrong.)
First my app got rejected for using auto-renewable subscriptions.
But second time my app got rejected (this time non-renewable). The reason is, my app requires user registration. In apple's term, 'requires' means 'force'.
If you choose to use user registration to meet this requirement,
please keep in mind that it is not appropriate to require user
registration. Such user registration must be made optional. It would
be appropriate to make it clear to the user that only by registering
will they be able to access the content from all of their iOS devices;
and to provide them a way to register later, if they wish to access
the content on their other iOS devices at a future time.
From the above, the highlighted lines makes it clear that, the user registrations MUST be optional. If the user wish to access on other iOS devices, they can choose to register. But there is a catch again.
The catch is,
17.2 Apps that require users to share personal information, such as email address and date of birth, in order to function will be
rejected
So what I'm going to do is,
I would let the user to buy subscriptions without registration. But I will auto register the user with the unique ID to identify the user later. And showing the user, that, they have to register with an username and password in order to access the subscription among other iOS devices.
I would not force the user to register with email address. Instead, I will use 'username' as mandatory and 'email' as optional, but stating that, it's recommended to enter the 'email' so that, it would be easier in case of password recovery.
This is my experience with apple's in-app purchase so far.
Please correct me if I was wrong any where...
Auto-renewing subscriptions are only for periodical content like magazines, newspapers, etc that appear in the newsstand app. Apple will flat out reject any use of Auto-renewing for any other purpose. You have to use Non-renewing Subscriptions for "Services". Best info for this is http://developer.apple.com/news/pdf/in_app_purchase.pdf
As for the user registration chicken-and-egg scenario, you can get the app approved if it allows registration of anybody regardless of in-app purchases. That is to say, only allow the IAP after the user has registered. Your "Free" users can just have limited content.
I don't think that Apple would reject an app just for requiring registration, unless that registration's sole purpose was to allow a user to share their subscription across all their devices. In that case, Apple insists that you provide an optional method for the user to share the subscription.
I created a new Facebook account and verified it with my cell phone. I even see "Your mobile phone has been successfully verified." in https://www.facebook.com/confirmphone.php address.
So, everything seems perfect.
Then, I became Facebook friends with my friend (he is also verified and already created an Application). We are trying to add ME as an ADMIN for this Facebook Application from HIS account.
Even though both are completely verified by phone, HE canNOT add me as ADMIN for that application. He is getting
Only verified developers can be added as listed developers of this application. Read http://www.facebook.com/help/?faq=17580 for details.
message all the time.
We waited more than an hour just in case the Facebook system did not recognize my new verification.
In fact, I even tried removing the phone number and get verified again.
None of above did work and still getting the message which does not allow me to become an Admin of the application.
Could you help me?
Thanks in advance
I've heard of people having all kinds of problems with the developer section of Facebook.com
One resolution seems to be to log out of both accounts and log back in again.
It turns out that, facebook itself does not accept my account and thinks it is duplicate account. And in order to make them believe the Facebook team want me to provide these below:
Our systems indicated that your account may not be authentic based on
a variety of factors. If you believe you are being prevented from
creating apps by mistake, please reply to this email with a digital
image of your government-issued identification. Make sure the
identification you provide meets all of the following requirements:
Must be government-issued (e.g. passport, driver's license)
Must be in color
Must clearly show your full name, date of birth, and photo
If possible, please save this file in JPEG image format.
I dont know why they are making such a huge problem.
In my case, I used phone number to login my account and hadn't any email attached. after adding email as a primary contact I was able to verify my developer account.
Will Apple accept an application that requires a login to an online account the first time it boots? I'd like use this to link the user to an online highscores system for a game and for some analytic purposes.
Yes, there's many, many games that do this already. In fact when you submit your app for testing, there's an optional text field that lets you provide the test engineer with a pre-existing test account name & password.
I'm not sure I like the idea of requiring a login account. Optional logins are fine, but requiring such activity is too much of a hassle or privacy concern for some people.
As a consumer, I like having the option to opt out of signing into such services. I would recommend supporting your customers' prerogative to choose anonymity or privacy over the benefit of being eligible for the high score system.
So there are definitely many tutorials out there regarding how to integrate various individual social network authentication/registration into existing user accounts. But the scenario I can't seem to find out much information about is if a user signs into your account with different social network credentials. For example:
Scenario #1
User registers on site using site's authentication.
User then signs in/registers on site using Facebook Connect.
User then signs in/registers on site using Twitter.
How do I integrate all of these into one account?
Obviously once a user is registered, they can add other social network associations in the account settings pages. But I am more concerned if they register via the other social network not remembering they are already setup.
My general thoughts are trying to figure out a way to use the "username" or email to try and guess and present the user a way to combine accounts right there.
Anyone have any thoughts?
following up -
if your users can't remember that they've signed up previously, well, best of luck to them in general ;)
much as you described, i'm planning on giving users the option to link additional accounts once they have signed in by one means or another.
but as far as cross-checking, there's only so much you can do. many social network APIs do indeed provide email addresses (once you've busted in through OAuth) but these may be accessible only if a user has elected to make his/her address public, which is not guaranteed.
also not guaranteed is that the user used the SAME email address for each social network account, so even if you manage to retrieve an address it may or not be of any use to you.
finally, if you find matching email addresses via such means, it might be advisable to prompt the user to link accounts rather than assume he/she wants this done automatically. some people like to maintain multiple personalities. i.e. "it looks like you are also signed up with twitter - do you want to link your accounts? it will make your life seem worth living."
you might consider offering incentives to link user accounts or to provide an email address (up to you of course to figure out what these might be, based on the functionality of your website).
solution i am working on, database-side, is to maintain multiple accounts and then if link information is discovered by various means, said link is indicated in a lookup table.
an alternative is once you find a link, attempt to combine all relevant entries for the multiple accounts into one account entity - all i can say about this latter approach is that i would do so with caution as there could be a formidable level of complexity depending on the user's activity level and the complexity of your database schema.
in my (mental/actual) namespace a user who registers the old-fashioned way has a 'standard' account and one who uses a social network has an 'alias' account. then the goal becomes to define where the alias is supposed to point, i.e. create the lookup such that a subsequent login via either means retrieves the relevant information for both accounts (with a preference for displaying personal data for the 'standard' account).
btw i figured out how to make twitter OAuth behave since my last post - you can look at my other answers for details if you're interested.
JB
hi matt,
i'm working on the same problem right
now.
assuming the user starts with regular
site account (which is not
necessarily safe to assume if he sees
all the pretty "connect with XXX
network" buttons!!!), you can use
either OAuth or the javascript APIs
(facebookConnect or #anywhere -
haven't fully figured out the latter
yet and i'm not sure I recommend it as
I don't think it provides as rich an
API as do the backend libraries) to
login to the other sites.
the APIs should return certain
information after a successful
login/redirect from the social network
- such as the user ID and an ACCESS TOKEN which you can then store in your
database in some capacity associating
your 'actual' application user with
the ID of the social network.
when the user returns to the site, you
can then
1 verify cookies set by the social
network services (various schemes
typically verifying a signature, based
on sha1 or md5 hash of your
application data - by which i mean the
data you get when you register your
app with twitter/facebook, typically a
consumer key, application ID, etc. -
with the received cookies) so you know
the user has logged in with the social
network
2 find your database entry association
as described above
3 login your user manually based on
the assumption that facebook/twitter
connection is secure.
caveat: this is only as secure as your
implementation (or as secure as
facebook/twitter's implementations, if
you prefer...)
although twitter's OAuth does not
currently seem to work quite right,
their general description of the
process is pretty informative:
http://dev.twitter.com/pages/auth
good luck.
J
I have been contemplating adding FB auth to our app, but we know that our returning users might click it and complete checkout for a new item, and then be surprised to not see any of their existing orders. To solve this, when a user clicks the 'Login with Facebook' item, we are using that click to fire a dropdown menu with two options:
[ Login with Facebook ]
[ Create new account ]
[ I have an account ]
If the user clicks 'I have an account' we send them to FB auth and return email from FB to our app. We compare that email to our existing users. If we match, we add the FB creds to the user. If no match, we throw an alert:
The email you have with FB does not match any of our accounts. To log in to your existing account, login with your email below, or update the email in your Facebook account
This allows the user to create a whole new account, if they want to keep them separate, without needing a new email service. While this is an edge case, it is a feature.
I hope this is allowed but I have a number of questions regarding Facebook Connect, I'm quite unsure on how I should approach implementing it.
I am working on a live music type service and currently have user registration, etc. If I were to implement Facebook Connect alongside this, would I still be able to email the Facebook Connect users as if they were on my database?
Also, would it instead be possible to let users who have Facebook "link" their accounts once registered so I am able to give them the benefits of sharing via Facebook and inviting friends while still having an actual registered user on my system.
I have tried to read up answers to the above questions but what I've found is quite ambiguous.
Thanks, look forward to your views.
Facebook's documentation process is very poor, so don't feel bad about having a hard time getting started. Their wiki-style approach to documentation without any real official documents tends to leave the "process flow" tough to grasp, and requires piecing together parts of a bunch of randomly scattered docs.
Facebook has an obligation to protect privacy, so they never make a user's actual email address available to application developers, through Connect or normal applications. They do have a proxied email system in place that you can use, however, you must get explicit permission from a user in order to email them. There's a decent document on proxied email here. You can get permission by prompting for it; there's several methods for doing so linked in that document.
In regards to linking Facebook and local accounts, this would definitely be the way to go. Once a Connect user logs in, you want to store that fact for that user so you can provide the Facebook-specific functionality. I would simply create a normal user account in the database for every new Connect user that came by, with it's own local id, so that you don't have to do special handling of two different types of user accounts all over the site. That being said, the account would obviously have to be marked as a Facebook user's account (I use an externalId column in my users table), and any part of the site that relied on information you might otherwise have locally would have to handle the Facebook aspect properly (such as using proxied email instead of normal email).
For existing users, you could arrange an "account link" by having a process whereby they log into FB Connect after they've logged into the site already, and you could detect that and simply add their FB id to your users table. After that, they could log in through Connect in the future, or through your normal process. I've never done this, but it should be possible.
If you write the account handling code generically enough, your site will be able to function well no matter what kind of user you throw at it.