i'm an indie dev who has been testing their app/game over the past two weeks and published a total of 4 times. it will no longer allow me to change the Canvas and Secure Canvas URL stating that they are not valid, i have been using googledrive
the last time i attempted to test to make sure none of the changes had broken the facebook prompt to post to wall share button it told me the app had been marked and that i could file a report but this may or may not change anything. there is no negative feedback the only thing i've done is delete the test posts after a day or so.
is there a way to get my app or "my" website unmarked as spam? how long does it take them to review it? or would just creating a new test app solve the canvas URL problem?
thanks!
Try putting your app in Sandbox mode. This will not unmark your app as spam, but it will allow you to continue development/testing.
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I'm literally going crazy with the new permission system of Facebook.
I am developing a mobile game and I have the code working with the standard access and I would like to start the process to obtain the authorization to use live data but it seem the whole system is broken.
First on some end points like user_friends the Request button is greyed out, it says I need to complete a successful request and wait up to 24 hours, I made hundreds for months it's still locked.
Strange thing it says app review rejected, but I don't remember ever trying the app review and there is no history of it.
So I thought I would try asking for the more basic permission where the button is working, like email and public_profile and it says I must fix the Play store link before going LIVE because it is not accessible.
To fix the link I need to publish an open beta, why is this a requirement? I don't want to do it.
Strange thing I still have a draft of permission request and I have the choice of uploading an apk there, why is it not possible anymore?
Please help
so I made a web based FB app. submitted it for review because I need 3 more permissions (not the basic one) for new functions that I want to add in my site (Which is very active).
I submitted it for review 12 days before, and after 10 days I decided to cancel it and re-submit (I thought it's a bug because a year ago a review took no more than 3 days).
Right now i'm still waiting for more than 48 hours already and still nothing.
My site is down because users can't login while the app is in development mode.
I can't continue like that, my site is down for 12 days and I can't keep it down for a whole month, i'll lose all my users. As I said the site is very active, and keeping it down for that long is hurting bad the business.
Is there any way to make the app "Live" but still manage to be approved? Because from what I understood, all apps that request new permissions should stay in Development mode until the review is done because only in this mode the Facebook Checker can access the un-approved permissions, while in Live Mode he will be able to access only the basic ones and then he will just deny my request.
Your thoughts?
I don't think we should harm our businesses like that and shut down our sites for more than 20 days just because the review process is slow. I think Facebook must find a way that sites will be able to be active while the review of the app also will continue and it will not harm it.
Thanks.
Oh boy, be careful there. FB app reviewers are not the smartest bunch. My app reviewer went to localhost despite being clearly instructed by text and video to go to the live URL.
So in your case, I would suggest get the site back online and make sure EVERYTHING is in order before submitting your app for review.
We have been trying to get facebook approval for the use of an existing, already approved (with other people using it) third party extension for magento 2 that helps a user design photo albums. We would like to enable our customers to have access to their facebook photos when designing photo albums.
The initial app review was submitted at about the time facebook started making all of it's changes and thus sat idle for three months as they changed some of their internal policies and handled the subsequent backlog. It was even cancelled at one point requiring us to re-submit it.
Most recently, it finally received a review and was rejected because facebook confused the photo behavior with the login behavior.
I'm not trying to re-submit the review request with more details to show that it's a different piece of software performing a different function from the login-with-facebook but now (unlike the first time) I'm getting an error when using one of the test accounts:
Can't Load URL: The domain of this URL isn't included in the app's domains. To
be able to load this URL, add all domains and subdomains of your app to the App
Domains field in your app settings.
This error didn't appear when I created the 'experience' video 3 1/2 months ago so presumably it's something new from facebook's end as the settings in the app haven't changed. I can only guess as to the cause, but the third party app uses an end-point that is not on our domain but is instead one of their domains for their designer hub which actually handles the album design. The plugin is the MediaClip album designer and the end point is on photos.mediacliphub.com
But the facebook app settings won't allow me to add photos.mediacliphub.com to the App Domains saying:
App domains must match the domain of the Facebook
Web Games URL (https), Mobile Site URL, Unity Binary
URL, Site URL or Secure Page Tab URL. Please correct
these domains: photos.mediacliphub.com
Of course since we are the only one of their customers sitting in the middle of a review process at the moment, I'm having a hard time convincing mediaclip that it is a problem with the urls/changes-at-facebook. (especially since I am not entirely sure of that myself)
Facebook, meanwhile has closed itself off from the world in regard to any means to contact support with an actual specific question or inquiry. I've tried joining the Facebook Developers group on facebook and posing the question but so far it hasn't received a single reply or comment.
If anyone knows what might be going on or has any suggestions, it would be greatly appreciated for as of this point, I can't even re-submit the review request if I'm receiving errors in the experience as it will just get rejected.
I have integrated FAN with success. I can show banners and interstitials in test and not test mode. So, I have sent impressions to facebook but my current state in the integration shows this:
Shouldn't it be at third step? More Oddly my placements show like this:
So, by the status message it seems it has received requests and this is the only requirement I have found for facebook to start placement review.
So, does anybody know if this is how it works? Shouldn't I be at step 3 (Placements review)?
Thanks in advance.
After uploading the app to live Google Play Store, and wait for a week, I finally get the above screen-shot, without doing anything.
That's means, once you see the ads at your side, the only thing you need to do is to upload the app to live Google Play Store. After that, the only thing you need to do is wait.
It seems I discovered why I could not advance in the review process. Today I got this message from facebook:
Thank you for writing into Audience Network.
I’m happy to explain more about the updated review process for apps.
First, make sure your that the newest version of your app is live in the app store.
Then, once your app has been downloaded by a user and an ad request is delivered, the app
will be enqueued for review. Please note that the review process should still only take 1-2
business days and that this request must be from a user that is not registered
as a developer of the app ID on Facebook.
So, it seems that you need to have your app live and be downloaded by a user that is not registered as developer. This seems not good for publishers because if you have an app that is providing good money you won't see a penny during the review period.
Hope this clarifies the process a bit more.
I had EXACTLY the same problem and my game was live in Google Play with 100+ download.
More then 10 days have passed! But my panel still shows: "Enabled for testing and received ad request recently".
Then I contacted to Facebook and the reply is:
Thank you for writing in. My name is Andrea and I would be happy to
help you! There is currently a maintenance issue going on, which
affected the display of the dashboard. The placement is not displaying
as “enabled” in green, even though your app is approved. However, this
should not affect the ad delivery. Please let me know if you have any
other questions. Have a great week!
In addition:
Before releasing your app to the store, it’s highly important that you
test the integration is working properly. When you run your app on the
simulator, test ads will show by default and indicate a successful end
to end ad serving in your app. When testing on a device however, you
must enable test ads by copying the hashed device ID that is printed
to the console and set it in code via a dedicated function.
And, the most important thing is this:
Until your app is reviewed and approved by Facebook, only the admins
and the developers of your app will be served with Facebook Ads.
To conclude,
App needs to be live before anyone can see the adds except developers.
Facebook, a multi billion dollar organisation won't fork out for some live chat agents. Instead I'm stuck in a loop asking for approval, them not reviewing my app properly and giving me a cut/paste response. They say they monitor here, so here's hoping.
Nobody but me will ever use my app. It's a PHP page that posts to our radio station's Facebook page timeline www.facebook.com/BCnowplaying every hour or so, music that's playing on Budgie Collective.
We don't want to spam, this is why the nowplaying page is separate to our normal page.
The app works. All it does is grab a token, store it and post info to the page periodically.
I asked for permission to mention pages. And it was like I divided by zero. I only want this to mention pages of the DJ that compiled the mix that's on air (which is a sanctioned mention, as they have asked for this)... so that when their mix comes on, they are notified.
When I ask for the app to be granted this ability, I get told to show how the public will log in and use the app, and to give sample user accounts. Of course I have explained all this when requesting the permissions. But I keep getting knocked back. Nobody will talk to me directly and every time I re-explain and submit, I have to wait for several days to be given an answer that has nothing to do with how my app works. It's like they aren't even reading the submission.
What can I do next?
Since you're the only one using the application, there is no need to apply for approval. Owners of the application can already use the permission without going through the submission process.
By asking for approval you are basically telling Facebook that you want the public to use the mention feature as well.
So the solution here is to use the app as is and just change the settings to public in Settings > Status
Do you want to make this app and all its live features available to the general public?
Switch to yes.