I have tested all my IAP product in the sandbox environment, but after the app been approved by Apple's review team, it just do not work:
I downloaded and installed my app from the appstore, when I pressed the product, my app tried to fetch the product's information using the "product id" but got 0 result.
Then I deleted the app, and installed it using the Xcode, and the app worked pretty well, as you know, at this time it connected to the andbox.itunes.apple.com environment.
Does anyone have met such a problem? Can you help me please?
I'm experiencing exactly same issue right now. Having in mind you are asking same question 15 mins earlier than me, I may suggest this is something going weird on Apple's servers. I have googled this and looked for the similar questions here, and it appears that it takes some time before IAP are available. So I dropped message to Apple support, but I guess we need just wait some time.
Anybody met such a problem just have to wait for 2 days, be patient, this is an issue of Apple itself!
Related
After making an update to an iPad app I released some time ago, I've been getting reports that people are unable to actually update the app without deleting and re-installing. However, as far as I know, nothing in the update should be causing this. (All the update deals with is letting people email PDF documents, nothing major.) When people attempt to update, they're asked for their iTunes password, but after entering it, it merely goes back to the update screen and nothing happens. Additionally, it would seem that this only happens with my app, the people in question aren't having any issues with the other various apps on the App Store. Does anyone know what might be causing this and how I could fix it?
Thanks in advance!
(Also, if it matters, the app is a custom B2B app, the general public can't purchase it.)
I'm removing the text of my answer because it's so inaccurate it's embarrassing. I mistook "B2B" for "Enterprise" and answered based off of that. To make up for it, I'll look into the problem a bit more and if I find anything I will edit this answer accordingly.
Edit:
Okay, I can see why you put a bounty for this question on SO; there's not really any data on a problem like this anywhere. Frankly, there's not much available information on B2B in general. I'll post what I found anyway, in case it can be of any help to you.
I found the details reason behind Maggie's question, there. Per Editing and Updating App Information:
Updates keep the same Apple ID and bundle ID, which means they are
associated with your first version and free to your customers
Also, apparently, "You can't change the CFBundleIdentifier of a released app if you want to release updates for it, the App Store will automatically reject it when you upload." which is something I can vouch for, having experienced this with a normal app. I do know that for a B2B app you do have to submit it to Apple for review, but I can't tell from the documentation I found if you need to actually submit it to the App Store, so it may not go through the various checks that normal apps go through, so this could be your problem.
Aside from that, according to the VPP guide, if your customers are installing the apps on the devices with Apple Configurator (broken right now, per app store reviews) the updates also have to be done with the Configurator. You haven't said that Configurator was involved, but I did find this tidbit.
• Use Apple Configurator to install apps on new or supervised devices.
Apple Configurator on a Mac makes it easy to mass configure and deploy
devices that are centrally controlled. Redemption code spreadsheets
acquired through the Volume Purchase Program can be imported by Apple
Configurator, tracking the number of apps installed on each device. To
update deployed apps using Apple Configurator, you must reconnect to
the same Mac from which the apps were installed. Learn more at
itunes.apple.com/us/app/apple-configurator
Anyway, good luck. Wish I could be more help.
What you are describing (assuming that it is accurate) would certainly be a bug on Apple's side. If users are trying to update the app and the update is not being processed, then in one way or another that is a bug that Apple needs to address. Nothing that you do as a developer should be able to cause that situation to happen. I would suggest contacting Apple and possibly filing a bug report.
It seems that apple wants you to develop the Iphone apps in the latest build. Sometimes this cause issues between realeases (diferent versions of Itunes, OSX, IOS, etc) when you try to update your apps.
Try to publish the app in the latest version of xcode.
That happens a lot in iphone development testing.
Hope this help.
When updating an app, iOS looks for the bundleId and if there is another app with the same bundleId, it updates the app with the highest version number. Maybe the version number is not set correctly or maybe people have issues because an other app (from the AppStore or an other B2B app) have the same bundleID but a higher version number.
I'm by far not an iPhone expert, but it seems something related might have been fixed in iOS 6.0.1.
Fixes a bug that prevents iPhone 5 from installing software updates
wirelessly over the air
Does anyone know what causes this? I get this each time I try to make a Distribution provisioning profile, and on both my Apple Developer Accounts. Can anybody tell me what I do wrong or is this a error caused by Apple.
We are unable to process your request.
Please go back to the previous page,
or quit your browser and try your
request again. If you require
assistance, please contact Apple
Developer Support.
Same issue here. I've called Apple Developer Support in Canada and their rep is now researching the issue and should update me within the hour. I'll post what he says here.
UPDATE
Turns out, Apple is experiencing unusually high server loads due to yesterday's keynote rekindling interest in iOS development. Try again outside peak traffic hours.
I'm trying to implement in app purchases in my App using MKStoreKit. I've followed all the steps and I'm getting the error:
Problem in iTunes connect configuration for product:
I've recreated the provisioning profiles, checked the product id is the same as in itunes connect, sent and rejected a binary, trying to delete everything and set it up again and nothing is working.
Any idea?
I know this is a late reply, but somehow I could not find the answer to this problem elsewhere so I decided to post my experience in hopes it might help other frustrated people with this issue.
I have recently added an In-App purchase to my Free app and I faced the same problem during the testing phase and also once it was launched on App Store.
The answer is Patience. For some odd reason, after doing everything correctly, you need to wait for around a day before your product is recognized. So once you finish your Manage In-App product ID, you will only see it working the following day - so don't delete and recreate it again - just wait.
Furthermore, after submitting your app for approval with the first In-App product, even when your app is approved and available in the App Store, the In-App might not work at first and you will feel you did something wrong. Wait another day or so, and magically, it will start to work.
It didn't work in my case cause the phone was jailbroken. After restoring it worked like a charm.
my ipad was jailbroken. it was given this "Problem in iTunes connect configuration for product: xxx" i changed my ipad with regular(no jailbrek) ipad and it's working now.
My app passed review of apple and was released. But I've got some mails from users, that in app purchase doesn't work! When I install my app by Build And Run from Xcode it's work great! Is there any logical reason to this? Regards.
Apple took 1 day to enable in-App purchase once the app go live... Even i have faced the problem.
If your in App purchase works fine in sandbox mode... Just wait for 24 hours It will be solved.
"doesn't work" isn't the most helpful of descriptions. I presume you have downloaded the release version yourself and tested it? What happens when you do it?
Is there any server side support for delivering the product? If so presumably you can check the logs to see if there is anything wrong there?
I found this information on a blog which talks about invalid product ids.
http://troybrant.net/blog/2010/01/invalid-product-ids/
I tried everything suggested in the
Apple forums and here, and still
couldn’t get it to work. Found the
solution – your app needs to be
transferred by Xcode for the sandbox
to be enabled.
Obvious, right? Well, if you are
working with an update to an existing
account, the device will still treat
it as an App Store-installed app.
Delete it, then transfer it again. It should work now :)
i am also getting invalid product ids.i am not able to get clear in the above said point...
i am not able to understand what i need to do when transferring the application into device...
Kindly guide me out and thanks for your help
That point just means that you need to run the app from Xcode in order for the sandbox to be available. (Build and Run)
Invalid product ids are a major pain to debug. If you're sure you've gotten everything on that checklist, then you just need to wait. Then only other problem that I've seen is that you might need to remove the app from the device and redeploy in order to get good products back from the store.
I had trouble getting the app store to recognize my sandbox test account. I had to log out wit iTunes, sync, then log in again with iTunes. Just using the device itself to log in/out didn't help.