I'm looking to send out emails to clients when employees make progress on Jira tickets. Is that possible?
To give an example: A client sends a question through the company website. They then receive an email with their ticket number and can check back to see the status the ticket and/or receive emails to know when progress has been made on that ticket.
If it is possible, how would I go about doing this?
Thanks
If You have mail server connected with Jira enter Notification schemes in main administration. Create new scheme and choose for which event who should be notified. Then enter right project administration and in section Notifications connect created Notification scheme to this project. :)
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Hi Good day to everyone here.
My first questions, here we go but i'll try to explain it the best way I could.
I develop auto sending email features using javaxmail in my application for my customer.
Previously when using setting smtp.office365.com I able to send email and the copies of sent email are display in Sent Items folder.
Recently when there are hiccup with smtp office (time out frequently), the IT department at my customer change the setting to use local server instead for smtp (with ip address 172.162.etc.etc). However since the start using this new setting, the email no longer appear in Sent Items but the email still able to sent out ( I test sending email to myself and able to received it ).
Since Im not really familiar and have very limited knowledge on server side for mail server, is there anything I can suggest to the IT department to check for? I only can login the email account on web (https://outlook.office.com/mail/) but when using outlook it required authentication. With web mail i already go thru all settings available and didn't see anything related.
Thanks in advance. Sorry if the question confusing and misleading.
Well, of course - your local SMTP server knows absolutely nothing about your remote Exchange mailbox. It cannot possibly place anything in your Sent Items folder.
You need to send using your Exchange Server - its SMTP server does place sent messages in the Sent Items folder owned by the authenticated user. Keep in mind that MS has recently disabled basic auth in M365. You need to re-enable it for your tenant and the particular mailbox used to send messages.
ןs it possible to synchronize between my email and salesforce so that I can send emails to my customers and receive an alert when they reply to the email?
If so I would love to know how to do it :)
Quick&dirty way - configure Email-to-Case and you could be forwarding certain emails (manually? with some automated rule?)
Read up about InboundEmailHandler and you could have it bit smarter, piece of code that could find previous messages, reopen cases, link them to right contact...
Bit more involved would be proper Gmail / Office 365 /... mail sync. It used to be called "Lightning Sync" but looks like they're phasing it out. Try https://help.salesforce.com/articleView?id=sf.einstein_sales_aac.htm&type=5
We have an on-premise hosted Jira 6.0.8. We have set up an outgoing mail server using a Gmail account and used the send test e-mail feature to successfully send an e-mail out.
Our problem is with e-mail notifications. We are not getting any at all. We have gone through troubleshooting docs https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html here but have not been able to find the solution.
Here is what we have already tried;
Ensured user profile 'My Changes setting' was set to 'Notify Me'
Ensured Notification scheme was correct and associated with the project
Ensured Project Notification email was set to the same as the outgoing mail server Gmail address
Checked the 'Mail Queue' after making a comment on an issue and saw waiting messages in it for the correct issue. These then disappeared from the queue without error within 60 seconds, indicating that they had been sent.
Enabled DEBUG logging under 'Logging and Profiling' for the outgoing mail server and com.atlassian.jira.service and com.atlassian.jira.service.services.DebugService. We reviewed the log file and saw nothing that indicated error but did see the log of the MailqueueService sending the e-mail.
have used the 'Notifcation Helper' tool and it verified that the user would receive the appropriate notification indicating notifcation scheme and permission are set up ok.
Still the notification e-mail is not received.
There was a point made in the troubleshooting link above
Check that your Base URL is set to a domain / IP which your SMTP server will accept. Example: Google apps accounts must have a matching base url to their Google Apps domain.
However, our Adminsistration> System>General Configuration>Base Url for Jira is something like http://myservername:8880 since it is internal self-hosted. This did not cause a problem with the test mail. Could this be an issue for the notification e-mails?
Any help would be greatly appreciated.
I've a domain and I've successfully configured Email service via Google Apps.
I've created 5 email accounts too.
Now I want to track all the incoming/ outgoing emails.
Is there any way, if any person(among those 5 persons), sends or receives an email, I want a copy of that email in my inbox too automatically.
Thanks in advance.
You can use GAM and Audit monitors to get a copy of a users mail sent and received. You'll also see Chats and Draft messages with an email monitor:
http://code.google.com/p/google-apps-manager/wiki/ExamplesAccountAuditing#Create_a_Audit_Monitor
This feature requires Google Apps for Business or Education.
Jay
I am not sure you can receive a copy in another account but you can configure each of the accounts to delegate access to your account so that you can view their sent/received messages. It is more manual than you would like however.
http://support.google.com/mail/bin/answer.py?hl=en&answer=138350
The best way to do that with out going into the GAM and use the audit, is to configure mail forwarding for each email by going into the gmail account interface.
Another solution that can be used, is to create an external gmail email, and use the google apps email routing to send all the emails to the external one.
On the external one you can just do what ever you want with the email, such as filtering by receiver and forwarding it to your selected destination.
Hope my answer helped a bit.
I have seen some similar questions here on stack-overflow, but in my application i want when user click on confirm button automatic email go to the email id specified in the form with other details.
How can i implement this.
You could just make a post request to a server and have the server then send the email.
You cannot send emails automatically without sending the user to the mail application. You could however, take advantage of a third party service like Amazon Simple Email Service http://aws.amazon.com/ses/ to send the message.