we have built a very simple bot that simply passes any message onto our own application. (we want to answer questions asked from our customers to be handled straight from our CRM application for customer service purpose)
Now, the bot is declined with message:
Thank you for your submission. We tested the messenger experience on your associated page and received either no response from your messenger bot or received a human response. Please resubmit with the new, improved version of your bot.
Which raises the question for me: is it even allowed to do human assistance via the messenger API? Or is it bot only? I have read through all the platform policies, use case examples, etc.
So, how do I create the simplest integration? (send message straight through to one of our customer service users?)
Making a bot is easy if you use Wit.ai which is an NLP and speech API. It can integrate with the messenger/graph API. Basically, you send text to wit.ai and it returns the intent. For example: you send "get me a large pizza" to Wit and it returns something like (intent = pizza, size=large, time = now) You could also try api.ai but in my opinion, it is not as good yet.
Related
I would like to know that we are having a lead generation campaign running on Facebook but few of the times our staff isn't available to answer the query on Facebook messenger, so based on that short-coming I am thinking to devise a mechanism that "If within 1 hour of user's message no one replies to him then an automated BOT message should get sent to him."
Please don't deprecate this question as it is based entirely on knowledge. And if perhaps someone has hints or links on how to achieve this thing then I will really appreciate it.
Thanks.
Some options:
You can query your /conversations edge every X minutes to detect when there is a message from a user which has not been replied to, then you would send the automated message using Send API.
https://developers.facebook.com/docs/graph-api/reference/v10.0/conversation
https://developers.facebook.com/docs/messenger-platform/reference/send-api/
You can use webhook data for incoming messages to create a task that will run at received_time + 60 minutes, find the thread in your conversations edge based on PSID and then check if there has been a reply
Alternatively you can check out Handover Protocol which allows a Page to simultaneously use a Messenger Bot and Live chat agent to handle messaging
https://developers.facebook.com/docs/messenger-platform/handover-protocol/
Very newbie here and with Wix, it's the first time a client ask me for Wix and he has a special need.
Do you know if it's possible to send a whatsApp or Messenger to the owner of the shop when a new order is coming ?
I need this message contain the order item and the address to deliver.
Thanks in advance for your answers.
Have a good day
You will need to use an external API like Twilio WhatsApp Business API. You can trigger the message whenever a new order is created using the Wix Store onNewOrder() event. Take a look at the Twilio SMS API example which should provide some insight.
I am doing a proof of concept to find a way to make callouts from Apex code to send automated Whatsapp messages/communications from Salesforce to our customers at difference points of time in Sales life cycle (ex: one at lead conversion, one when a payment is received etc).
My assumption here is to send these messages via triggers. Only thing is i am not able to figure out the correct approach to start with. I did see an example online which is using middleware apps like twilio, weboxapp to convey the messages to Whatsapp servers. Is there a way these communications could be sent directly? Any leads are appreciated!
There appears to be a fairly new integration set up between Salesforce and WhatsApp. There's a good write up in the first link below, and then documentation from Salesforce in the 2nd link. I'd start by looking through there because it might help solve your requirements much more easily. I believe that Whatsapp's APIs are private and need to be accessed through an approved partner.
https://www.wearemarketing.com/blog/salesforce-whatsapp-integration-release.html
https://help.salesforce.com/articleView?id=sf.messaging_set_up_whatsapp.htm&type=5
I can see from this, that a bot can send a message in chat, and if supplied a thread ID that does not exist, will start a new thread and post there. I am wondering if there is a way, given the current REST API or any other compatible with Hangouts, to send a message to a room at a given time of day, rather than when the bot is called or interacted with.
I am working in NodeJS, deploying my project in the GCP.
My apologies for the ambiguity of my question, I am trying to wrap my mind around the GCP environment.
In the bots documentation there are described the three ways in which a bot can send a message to a room. Those are:
Every time the bot is mentioned.
When the bot enters a room for the first time.
When the bot is taken out of the room.
Unfortunately, none of them is a daily message at a given time. If you still have questions, please ask them freely.
We have a working bot (NodeJS based) which sends messages freely. Just use this endpoint https://developers.google.com/hangouts/chat/reference/rest/v1/spaces.messages/create .
Your bot must be invited to the particular space/room for this. You can create threads as well with new and subsequent messages.
We also have bots written in Google Apps Script and there it is also possible.
I was trying to built a bot which interacts with multiple users.
The Microsoft Bot Builder seems nice to me.
I followed their examples and tried them out.
Bot Builder Restify and so on
There are few things which are not clear to me.
How can I post a message to bot rest endpoint?
The emulator seems to have been taking care of such details. But in a real application, in which format i should sent a message?
How does the bot interacts with multiple users? In the emulator, there is only one user, what happens if there are several persons talk to the bot at the same time in a real application?
I think "chatconnector" somehow doing the job, but I am not sure.
I hope someone could point out examples or give answers below to clarify these to me.
Thanks in advance!
1) Messages are sent using industry-standard REST and JSON over HTTPS. Although you can call the bot's endpoint directly, this would bypass channels and security. In the Microsoft Bot Framework architecture, clients communicate with a channel connector and the channel connector calls the bot. When the bot responds, it sends a message to the channel connector and the connector calls the client. The channel connectors transform messages from the channel's specific schema to the Bot Framework's generic activity schema and back. They also verify that callers are authorized using JWT tokens.
This documentation on Authentication might help clear things up some: https://learn.microsoft.com/en-us/bot-framework/rest-api/bot-framework-rest-connector-authentication
2) Group conversations are handled differently, depending on the channel. This sample demonstrates some of the group conversation features in the Bot Builder Node sdk: https://github.com/Microsoft/BotBuilder-Samples/tree/master/Node/core-GetConversationMembers