My chatbot was not approved by Facebook because it uses pages_messaging_subscriptions but doesn’t ask the user to opt in to receiving a daily message.
In Facebook’s guidelines it says “Subscription messaging must be opted into by a recipient”.
I’m going to add an opt in but what do you think qualifies as ‘opting in’ in Facebook’s eyes? I can’t find any documentation on it.
If I simply show a message saying ‘Reply yes to opt in to receive daily messages’ or ‘By starting a conversation you agree to receive daily messages’, do you think that will be enough? Or is there some other way that Facebook expects opt ins to be dealt with?
Related
We use the Facebook API in our web app to provide a "publish to Facebook group" feature directly from the web app. Customers can publish the results they are achieving thanks to our products in our group.
To implement this very simple feature we had to duck, provide screen recordings, send business registration papers, give login credentials, describe the process from every perspective, crawl and bent.
Then
on Dec 15, we received the following message:
"We’re now requiring an admin of your business, [....], to complete access verification. This is a new process that asks for information about how you use the Meta business assets and information of your clients, so we can verify that your business is a Tech Provider."
Also in the same message:
"This typically takes around 10 minutes to complete and you’ll only need to do this once."
Since then I filled in the form 9 times, with serious effort. But every 5 days it just get rejected without a clear reason given, and there is no chance to contact a Facebook support.
Does anyone know how to fill in the "Access Verification - prove you are a Tech Provider form", so I will get accepted?
The actual questions that they keep asking are:
Add details about how your business will use Platform Data (i.e., any info or data you obtain from us) to enable a product or service on behalf of your clients.
Describe how your clients use your product or service.
I already tried the solution proposed here:
Stuck in Facebooks Access Verification hell
quoting their questions, but it has been in vain...
The time is running out, in some days Facebook is going to block the API if we don't pass this verification process, but I don't know what else we can try...
I tried to contact Facebook, but this seems to be impossible. Some forms (App Review Support) just give a generic error message.
I tried to post a request of help to the Facebook Developer Group, but they rejected the request because it's not related to a development issue.
Same when I tried to open a ticket with the Facebook tech support for a bug; they answered that it's not a technical issue.
There is no guide from Facebook on how they want this information to be provided.
I've been reading the documentation for Messenger's Customer Matching feature, and it is very unclear to me what it actually does.
My main question: through Customer Matching, can my page directly message people through their phone numbers without their having to message the page first?
If the answer is yes, then why hasn't this been working for me on my own phone number? I can send messages to myself after having messaged the page first, but receive a "No matching user found" error if I delete the conversation and have the bot message first.
If the answer's no, then what is the use of Customer Matching at all?
Please don't direct me to documentation, I've been through everything and this is still unclear. Would appreciate comments from those who have successfully used this feature. Thank you!
I was researching this topic and I found that there was an answer in StackOverflow in 2013. It uses "send dialog" api of Facebook.
However it couldn't send automated/pre-filled message on behalf of the user. Is it still true now as of Oct. 2015?
Another similar question was asked here in 2012.
First of all, prefilling is not allowed according to the platform policy. That being said, the Chat API is gone and there is no alternative. You can't send messages with any API anymore, you can only use the Send or Message Dialogs. See official docs for more information about those.
Automated messages to friends would ALWAYS be spam, so there is a good reason why it is not possible and not allowed.
I’d like to implement an “out of office” app for Facebook messages but it doesn’t seem technically possible. The idea is simple, let the user define some dates they won’t be reading Facebook messages (i.e.: they're off-line camping) so that when they get a new message we can notify the friend/sender they won’t be able to respond quickly.
I’ve been reading Facebook’s API and, although I can read user’s messages with proper authorization (read_mailbox), I cannot send messages on their behalf.
A workaround would be to get the email address of the sender, and answer with a plan email instead of a Facebook message. But getting the sender's email also requires extended permissions on a per user basis.
I could present the Send Dialog, but logically we want this to work automatically without any user interaction. Also, we could post a private status only visible to the sender, but that doesn’t seem very effective.
This is where I hit the wall. Can you think of a way to implement such functionality?
You can email to username#facebook.com (getting the username from the user id does not require any permissions) – but Facebook’s policies forbid apps from using that in general, because they say these addresses are intended for user-to-user communication.
You could make a point saying, that this was essentially user-to-user communication – but use at own risk. You’re app may be blocked if there’s spam complaints or if Facebook sees you sending a massive amount of messages this way.
I've been storming the internet for information on how to obtain "credit_balance" from Facebook user.
To get user credit_balance, I'm using: Facebook Credits - Getting error code 13 when trying to get credit balance
I'm aware of the fact that you have to use "application access_token" instead of user's one (I've been trying both tokens lately just to be sure).
And I'm fully aware of multiple posts which are saying that getting "credit_balance" is whitelisted feature.
So my conclusion is, that our app has not been whitelisted yet, that's why I'm receiving "Exception: 13: The underlying FQL query made by this API call has encountered the following error: credit_balance is not a member of the user table." exceptions ... so it should be end of story ... but, one of the Facebook officials told me, that "credit_balance" IS NOT whitelisted feature. Now I'm confused...
My two questions:
(1)
So where the truth lies? Please, can someone confirm or refute whether "obtaining credit_balance" from Facebook is whitelisted feature and that I have to undergone the whitelisting procedure which begins with filling the form here: https://www.facebook.com/help/contact_us.php?id=157379954315015
And then wait for the eternity to get whitelisted (obviously, we've already asked to get whitelisted...). (I'm also aware of fact that after whitelisting you have to re-authenticate your users, done that as well, still no luck.)
(2)
Also is there any chance how to check whether my application is whitelisted?
Thank you in advance
Jakub
Finally, an official answer. Our application has been whitelisted for: frictionless payments, get_balance (== get_credits == credit_balance), and gamer_status.
So if anybody has problem with "getting number of facebook credits", be sure you are whitelisted first.
Facebook whitelisted us after about 1.5month, so you should apply for "whitelisting" as soon as you start your project + you should be kicking (with all respect) Facebook to reply you as soon as possible.
Jakub
I don't know the specific answer to your question, but I know that the Facebook API keeps changing rapidly, and so many of the posts/guides on the internet are outdated.
Also, a quick look on the official Facebook credit API page yields the following:
This whitelisted feature is an API call that allows an application to
determine a user's balance. It is only available to developers who
have designated Credits as their in-game currency. You can apply here.
Please Note: This feature is currently only available through the old
PHP SDK. You also must re-authenticate the user after whitelisting,
before making the function call.
Perhaps the note is relevant to you?