We use the Facebook API in our web app to provide a "publish to Facebook group" feature directly from the web app. Customers can publish the results they are achieving thanks to our products in our group.
To implement this very simple feature we had to duck, provide screen recordings, send business registration papers, give login credentials, describe the process from every perspective, crawl and bent.
Then
on Dec 15, we received the following message:
"We’re now requiring an admin of your business, [....], to complete access verification. This is a new process that asks for information about how you use the Meta business assets and information of your clients, so we can verify that your business is a Tech Provider."
Also in the same message:
"This typically takes around 10 minutes to complete and you’ll only need to do this once."
Since then I filled in the form 9 times, with serious effort. But every 5 days it just get rejected without a clear reason given, and there is no chance to contact a Facebook support.
Does anyone know how to fill in the "Access Verification - prove you are a Tech Provider form", so I will get accepted?
The actual questions that they keep asking are:
Add details about how your business will use Platform Data (i.e., any info or data you obtain from us) to enable a product or service on behalf of your clients.
Describe how your clients use your product or service.
I already tried the solution proposed here:
Stuck in Facebooks Access Verification hell
quoting their questions, but it has been in vain...
The time is running out, in some days Facebook is going to block the API if we don't pass this verification process, but I don't know what else we can try...
I tried to contact Facebook, but this seems to be impossible. Some forms (App Review Support) just give a generic error message.
I tried to post a request of help to the Facebook Developer Group, but they rejected the request because it's not related to a development issue.
Same when I tried to open a ticket with the Facebook tech support for a bug; they answered that it's not a technical issue.
There is no guide from Facebook on how they want this information to be provided.
Related
I came from a similar state in this question.
My objective is to reply to interested customers via whatsapp messages. I'll use a very special setup, so I'll be using the API.
Reasons:
With not to pay anyone other than container hosts
Solution with custom API
Customer doesn't like any extra costs
Just like user noboundaries, I see the numbers, but I cant get the certificate
User Navjot Singh has explained I need to create a "business api account"
I tried just that, put out all my contacts and stuff, in this site.
They did respond yes, but only with pointless instructions, since I wish not to contract any messaging providers. I had taken a look at it, but they charge a very expensive price beyond the $0.005 whatsapp will charge. Also, the solution I'm creating requires messages to be sent programatically, and the partners don't seem to provide the correct solution.
So, I wish to skip into using the api. I followed the appropriate guides:
Getting started
Phone Number
I already got some things done:
two phone numbers (one of them for testing) with whatsapp business;
company has been verified, with domain
have business management account
local environment with docker
I can access the local environment and I have set an user account and the admin acount. I can log into those via the API, since postman can ignore certificates, but in order to proceed I really feel like I need that certificate.
So to sim up I guess I need help creating the whatsapp business account for my customer. Any advice?
Also i'd appreciate any other helpful insight or feedback. I really feel lost and I don't see a place where I can talk to people trying to do the same thing, or doing this is much of a madness after all?
thanks for getting to read until here, and I apologize for my non natural, almost broken English.
Hi I wanted to start big in stackOverflow but I fell flat.
About the subject at hand, westerday I dwelt deep into the rabbit hole.
For most companies, you actually are forced to work with a provider, such as twllio or messagebird. They act as intermediary between the facebook business and the whatsapp business api.
Some of they offer messaging separated from whatsapp api setup I still need to take a look into it, but for those who are trying to set up whatsapp business api on their one, it seems as of november 2020 it's not possible.
please check out:
respond.io's guide
blog post from take.net PT-BR (google translate didn't like me trying to translate this to English)
I've verified my domain, but for whatever reason, Facebook refuses to recognize it as such. Every time I submit my integrity certification for a financial service, I get the following message:
Thank you for submitting your application to advertise cryptocurrency
and related products and services on Facebook family apps and
services.
As a reminder, you must verify your domain(s) associated with this
application. For information on how to verify your domain(s), see our
help center article:
https://www.facebook.com/business/help/286768115176155 and our
developer documentation:
https://developers.facebook.com/docs/sharing/domain-verification.
Details on Facebook's policies for advertising restricted financial
products and services can be found here:
https://www.facebook.com/policies/ads/restricted_content/cryptocurrency_products_and_services
Prior to completing the review of your application, we must confirm
the relevant domain(s) have been verified. Please proceed with
verifying the domains submitted in your application.
It should be noted that I have attempted this over 15 times. Unfortunately, Facebook does not offer any email, chat or phone support, so I am stranded.
Any help with this would be greatly appreciated!
In case you need to see it, this is proof that my domain has been verified, along with the added page for which I am trying to advertise.
I was asked by facebook to submit my app for an app review to get further access to some fields in their Graph API. I have done so and today I got a message from them:
The permissions and features review for (my app name) is complete.
Next, we'll verify your business. To do this, you may need to provide
documentation like a business license or utility bill.
The problem is that I have no company and therefore no documents to prove that I have one. I have created and launched this app as an individual and I just want access to few fields from their Graph API.
Please what should I do? I wanted to write them directly, but I haven't found something through what I can contact them.
New limitations
This is the new Facebook's policy. It looks like access to for example user_friends will be now limited to companies which can afford to implement advanced security systems.
Their requirements seem to be similar to the new European regulation - GPDR. These breaking changes are most likely caused by recent lawsuit related with Facebook & Cambridge Analytica and Mark Zuckerberg's promises during his testimony in Congress.
Facebook requires now to verify your business for some permissions:
If you don't pass app or business review, you will loose access to these APIs after August 1, 2018.
Influence on mobile applications
It's a really bad news for small applications, most likely it will kill Facebook integration.
They don't even provide any form to contact and discuss it, when you click on "support" you are forwarded to support page for Facebook Analytics.
If you have a small company and creating apps for fun, their terms are very demanding and could cause a huge problems for your business in the future. Therefore you should decide if it's worth to risk in exchange of displaying friends.
Interesting things about their requirements
When you start business verification process, it asks about company details, if you provide these, you will be asked to sign a contract with Facebook. I encourage to read carefully their terms, because they ask you to:
provide them from time to time upon a written request access to your books, records, agreements, services, facilities etc. which relate to user data in order to audit your security mechanisms and procedures,
cover review costs and expenses if they detect any noncompliance with their terms or security requirements.
Good luck to small apps...
References
Facebook Login Changelog - here you can check which permission requires app review, business verification and contract,
contract with Facebook is not published, you will receive it when you start a business verification,
short overview of Mark Zuckerberg's promises,
post on my blog with this answer,
from Facebook Login Changelog:
In order to help protect people's data, we're now requiring that an increased number of permissions go through the App Review process. For certain permissions, we are also requiring business verification and a contract between your business and Facebook. Businesses can be verified by providing forms of documentation including utility bills, business licenses, certificates of formation, articles of incorporation, tax ID numbers, and others. The contract introduces additional security requirements and other provisions around data.
August 6, 2019 - Update
Finally, the time has come. Permissions were supposed to stop working on August 1, 2018, but actually Facebook has given one extra year. Yesterday I received this e-mail:
As of September 4, 2019, MY_APP_NAME will no longer have access to the
following permissions or features:
user_friends
I was asked by facebook to submit my app for an app review to get further access to some fields in their Graph API. I have done so and today I got a message from them:
The permissions and features review for (my app name) is complete.
Next, we'll verify your business. To do this, you may need to provide
documentation like a business license or utility bill.
The problem is that I have no company and therefore no documents to prove that I have one. I have created and launched this app as an individual and I just want access to few fields from their Graph API.
Please what should I do? I wanted to write them directly, but I haven't found something through what I can contact them.
New limitations
This is the new Facebook's policy. It looks like access to for example user_friends will be now limited to companies which can afford to implement advanced security systems.
Their requirements seem to be similar to the new European regulation - GPDR. These breaking changes are most likely caused by recent lawsuit related with Facebook & Cambridge Analytica and Mark Zuckerberg's promises during his testimony in Congress.
Facebook requires now to verify your business for some permissions:
If you don't pass app or business review, you will loose access to these APIs after August 1, 2018.
Influence on mobile applications
It's a really bad news for small applications, most likely it will kill Facebook integration.
They don't even provide any form to contact and discuss it, when you click on "support" you are forwarded to support page for Facebook Analytics.
If you have a small company and creating apps for fun, their terms are very demanding and could cause a huge problems for your business in the future. Therefore you should decide if it's worth to risk in exchange of displaying friends.
Interesting things about their requirements
When you start business verification process, it asks about company details, if you provide these, you will be asked to sign a contract with Facebook. I encourage to read carefully their terms, because they ask you to:
provide them from time to time upon a written request access to your books, records, agreements, services, facilities etc. which relate to user data in order to audit your security mechanisms and procedures,
cover review costs and expenses if they detect any noncompliance with their terms or security requirements.
Good luck to small apps...
References
Facebook Login Changelog - here you can check which permission requires app review, business verification and contract,
contract with Facebook is not published, you will receive it when you start a business verification,
short overview of Mark Zuckerberg's promises,
post on my blog with this answer,
from Facebook Login Changelog:
In order to help protect people's data, we're now requiring that an increased number of permissions go through the App Review process. For certain permissions, we are also requiring business verification and a contract between your business and Facebook. Businesses can be verified by providing forms of documentation including utility bills, business licenses, certificates of formation, articles of incorporation, tax ID numbers, and others. The contract introduces additional security requirements and other provisions around data.
August 6, 2019 - Update
Finally, the time has come. Permissions were supposed to stop working on August 1, 2018, but actually Facebook has given one extra year. Yesterday I received this e-mail:
As of September 4, 2019, MY_APP_NAME will no longer have access to the
following permissions or features:
user_friends
I've been storming the internet for information on how to obtain "credit_balance" from Facebook user.
To get user credit_balance, I'm using: Facebook Credits - Getting error code 13 when trying to get credit balance
I'm aware of the fact that you have to use "application access_token" instead of user's one (I've been trying both tokens lately just to be sure).
And I'm fully aware of multiple posts which are saying that getting "credit_balance" is whitelisted feature.
So my conclusion is, that our app has not been whitelisted yet, that's why I'm receiving "Exception: 13: The underlying FQL query made by this API call has encountered the following error: credit_balance is not a member of the user table." exceptions ... so it should be end of story ... but, one of the Facebook officials told me, that "credit_balance" IS NOT whitelisted feature. Now I'm confused...
My two questions:
(1)
So where the truth lies? Please, can someone confirm or refute whether "obtaining credit_balance" from Facebook is whitelisted feature and that I have to undergone the whitelisting procedure which begins with filling the form here: https://www.facebook.com/help/contact_us.php?id=157379954315015
And then wait for the eternity to get whitelisted (obviously, we've already asked to get whitelisted...). (I'm also aware of fact that after whitelisting you have to re-authenticate your users, done that as well, still no luck.)
(2)
Also is there any chance how to check whether my application is whitelisted?
Thank you in advance
Jakub
Finally, an official answer. Our application has been whitelisted for: frictionless payments, get_balance (== get_credits == credit_balance), and gamer_status.
So if anybody has problem with "getting number of facebook credits", be sure you are whitelisted first.
Facebook whitelisted us after about 1.5month, so you should apply for "whitelisting" as soon as you start your project + you should be kicking (with all respect) Facebook to reply you as soon as possible.
Jakub
I don't know the specific answer to your question, but I know that the Facebook API keeps changing rapidly, and so many of the posts/guides on the internet are outdated.
Also, a quick look on the official Facebook credit API page yields the following:
This whitelisted feature is an API call that allows an application to
determine a user's balance. It is only available to developers who
have designated Credits as their in-game currency. You can apply here.
Please Note: This feature is currently only available through the old
PHP SDK. You also must re-authenticate the user after whitelisting,
before making the function call.
Perhaps the note is relevant to you?