I'm having issues connecting to my client's ad account, and someone suggested I ask this question here, as no one seems to know what the problem is and getting in touch with Facebook support seems to be impossible.
I just signed my first Facebook marketing client, and the first thing we did was add me as admin via the business manager. But I still couldn't see the ad account that she had created and ran ads with a while back, and she couldn't see any ad accounts that I created.
I asked around and spoke to some ad specialists that suggested she add me as admin via her Facebook page instead, and that didn't work. Others suggested that the ad account she had made previously was tied to someone else, thus why it was invisible to me, but she claimed that that was not the case.
And now I'm not sure what to do, as no one has any other suggestions as to what the issue may be. If anyone here could help me, even though this isn't a programming-related issue, I'd be very grateful!
I am an administrator of one of the apps on facebook developer account. One of the administrators is obsolete so i decided to remove him from that role. After ticking the (x) on his account to remove the administrator i was kicked out to the main page of the facebook and i cant see the app i was working on again.
i checked if it was deleted so i can restore it back, but it wasnt. what did i do wrong and how can i get the app back? my mobile apps are connected to it for validation.
please help!
thanks alot
really not sure why people are down voting this question, its something i encountered from facebook, but thanks anyways. The solution was that i had to ask another administrator to add me back.
i just want people to know that deleting an administrator could cause you to be deleted from the specific app.
cheers!
I have integrated FAN with success. I can show banners and interstitials in test and not test mode. So, I have sent impressions to facebook but my current state in the integration shows this:
Shouldn't it be at third step? More Oddly my placements show like this:
So, by the status message it seems it has received requests and this is the only requirement I have found for facebook to start placement review.
So, does anybody know if this is how it works? Shouldn't I be at step 3 (Placements review)?
Thanks in advance.
After uploading the app to live Google Play Store, and wait for a week, I finally get the above screen-shot, without doing anything.
That's means, once you see the ads at your side, the only thing you need to do is to upload the app to live Google Play Store. After that, the only thing you need to do is wait.
It seems I discovered why I could not advance in the review process. Today I got this message from facebook:
Thank you for writing into Audience Network.
I’m happy to explain more about the updated review process for apps.
First, make sure your that the newest version of your app is live in the app store.
Then, once your app has been downloaded by a user and an ad request is delivered, the app
will be enqueued for review. Please note that the review process should still only take 1-2
business days and that this request must be from a user that is not registered
as a developer of the app ID on Facebook.
So, it seems that you need to have your app live and be downloaded by a user that is not registered as developer. This seems not good for publishers because if you have an app that is providing good money you won't see a penny during the review period.
Hope this clarifies the process a bit more.
I had EXACTLY the same problem and my game was live in Google Play with 100+ download.
More then 10 days have passed! But my panel still shows: "Enabled for testing and received ad request recently".
Then I contacted to Facebook and the reply is:
Thank you for writing in. My name is Andrea and I would be happy to
help you! There is currently a maintenance issue going on, which
affected the display of the dashboard. The placement is not displaying
as “enabled” in green, even though your app is approved. However, this
should not affect the ad delivery. Please let me know if you have any
other questions. Have a great week!
In addition:
Before releasing your app to the store, it’s highly important that you
test the integration is working properly. When you run your app on the
simulator, test ads will show by default and indicate a successful end
to end ad serving in your app. When testing on a device however, you
must enable test ads by copying the hashed device ID that is printed
to the console and set it in code via a dedicated function.
And, the most important thing is this:
Until your app is reviewed and approved by Facebook, only the admins
and the developers of your app will be served with Facebook Ads.
To conclude,
App needs to be live before anyone can see the adds except developers.
About a month ago or so, my facebook account was temporarily suspended due to suspicious login activity (it was me logging in on my own phone via mobile web browser).
Anyways, I managed to verify my identity and subsequently changed my password. Everything else is fine but I have lost all the apps in my developer account which probably numbered between 20 - 30. I have tried submitting the problem in the facebook accounts section but have not gotten a reply since. Has anyone had a problem like this before and how can I get in contact with someone who will actually reply and can help with the problem?
Thanks
p.s. I have found another similar thread but they differed in that they lost their "developer" status and got their apps back after they signed up as a developer again. My facebook account is already signed up as a developer but the apps are nowhere to be found.
There are 2 things you can try:
Go to this page and see if your Apps show up: https://developers.facebook.com/appeal
Ask in the official Facebook developers group: https://www.facebook.com/groups/fbdevelopers
Yesterday I got a message from Facebook inform that someone tried to access my Facebook account! Well, it's not a problem because I'm securing it.
The problem is related to my applications, more than 4 apps has been disappeared without any details from Facebook!
When I try to make a brand new app, I get a message that about I couldn't create a new application because this activity is temporary blocked to in my Facebook account!
My Facebook developer account is already verified by phone. Was running a lot of apps since 2014.
Please any Facebook developers here to help me?