It seems in order to embed Facebook Customer Chat Plugin, dev has to create a custom Facebook app to act as hook receiver to be called from the embed. The flow is somehow this way:
Embed on browser ---custom app id,page id---> Custom web server ---page access token,text response--> Facebook Messenger Server --> Back to Embed on browser.
This is good for making a chatbot but can it be simpler to chat directly between visitor and a Facebook page owner, this way:?
Embed on browser ---Messenger app id,page id---> Facebook Messenger Server ---> Page owner on Messenger.com ---text response--> Embed on browser.
Facebook Message Us Plugin and m.me link are other options but overlay embed (Customer Chat Plugin) is more interesting as visitors can chat right on the web page.
PS.
m.me link is nice on Android, it opens Messenger app.
Related
I have a referral page with a modal where users can send a share link to their friends. I need to implement the following flow:
a user clicks on facebook messenger icon and their messenger opens up where the user can choose someone of their contacts to send a share link to.
Looks like this is a solution for me but I can't clarify some questions https://developers.facebook.com/docs/messenger-platform/discovery/m-me-links/
I don't have an app and a page, I just need a user to open their messenger and paste and send a text to their friends.
Is this the same flow for web, iOS, Android?
Can I preload the text I want the user to share so that it will appear in the dialog with the contact the user has chosen (in some messengers it is possible)?
FB has 2 different APIs for solving this issue: for web and for mobile. They are very similar and described here:
web https://developers.facebook.com/docs/sharing/reference/send-dialog/
mobile https://developers.facebook.com/docs/sharing/messenger/web
In two words, you need to add a FB script to activate FB JS SDK and then call a method to share a link.
I have a web app where user can open sort of a ticket.
I would like to create a link from this web app to facebook messenger (ideally to a mobile app via deep link) bot (by my page) in a way so that the user after starting chat or choosing an option in the messenger can be automatically matched with an existing ticket opened in that web app. Wondering if this is achievable.
there's actually a rasa chatbot template like this in github. check out the 10_freshdesk_customer_support_bot sample project.
It's using RASA and call serviceNow APIs using actions.
I'm trying to develop a facebook app for facebook pages (Ex: the page has a tab that opens the app directly in the facebook interface).
Unfortunatly i'm not finding any documentation about... I found docs for classical facebook apps, (Ex: a website that want to load some data from facebook).
I don't understand how this kind of apps work.. Are the apps only iframes that show one of my server php? how can I define this relation?
I have a mobile website that I would like to allow users to share the url via their native Facebook and Twitter apps (it is tedious to have to login to m.facebook.com).
I can have a link to fb://post to open the FB app, but I can't figure out how to actually pass params for updating a status. I want the functionality of using the sharer.php link on the desktop, but for the native mobile app.
Is this possible?
I'm a bit confused about the difference between a facebook canvas application and a facebook mobile web application. Here is the context of my confusion..
I have a canvas application, let us call its namespace as myfbapp, and I basically can access it from https://apps.facebook.com/myfbapp and after I login to FB it opens up with in Facebook. I'm using java (apache / tomcat) for my server side implementation and for simplicity sake let us say I just have an index.html and a authenticationfilter.java (which implements Filter) in my web application. I don't have any Facebook specific Javascript API (no FB.init() javascript or anything like that ) or code in my index.html. Whenever user accesses my canvas application I first get a request to my web application where I get the signed_request , oauth_token , FB user ID etc which I can use for my internal authentication, session creation etc. I have absolutely no issues with this canvas application and every thing works fine. Please note that when user accesses this app the request I get from the browser to my app server has the signed_request , user_id etc.
Now I wanted to make this app available on mobile devices as well and I thought, oh well all I need to do is add the mobile URL for this app in the mobile web app section in Facebook for the same myfbapp. I did that and as expected when I login to facebook from my android phone myfbapp is listed under the apps section, so far so good. The problem starts when I click on the app. I get the request on my app server but it doesn't contain the signed_request , user_id etc.. ????? I was expecting the mobile app to work the same way as the canvas app but apparently it doesn't or I'm doing some thing wrong.
Then I started reading more about facebook mobile app at http://developers.facebook.com/docs/guides/mobile/web/#register where it talks about adding various Facebook Javascript API's in the index.html (I never did anything like that in my canvas app) and then I started thinking , may be then mobile web app is more (or exactly) like a regular web app with FB connect and not like canvas application (meaning it doesn't really load with in Facebook) , is this true?
On mobile facebook you can not see any custom pages/tabs. They are apparently wokring on that at the moment.
So it will be different to a canvas app. Your mobile app will be a completely seperate site and page not in an iFrame on Facebook.
Some behaviour i discovered recently with Facebook Canvas / Page Tabs on mobile devices.
Maybe this helps to understand a little bit better how facebook behaves in mobile context.
Mobile Browser
Access App URL
Example URL http://apps.facebook.com/myapp/
Redirects to the configured mobile website under Settings > Website > Mobile Site URL and adds additional params /?ref=web_canvas&code=<signed_request_code_field>
About the signed_request code field
An OAuth Code which can be exchanged for a valid user access token via a subsequent server-side request
Access App Center
There is no way to access the Facebook App Center via the mobile browser.
Access Page Tab
Example URL http://facebook.com/a_facebook_page/custom_page_tab_url
Custom Page Tabs are not visible via the mobile browser.
Facebook Open Graph Search
Searching for myapp returns the link to the Facebook Canvas.
Same behaviour like Access App URL via Mobile Browser
Mobile Facebook Client
Access App URL
There is no way to access this url directly.
Access App Center
There is no way to access the Facebook App Center.
Access Page Tab
Example URL http://facebook.com/a_facebook_page/custom_page_tab_url
Custom Page Tabs are not visible via the mobile facebook client.
Facebook Open Graph Search
It says that this app is not compatible with this devices.
You need to register an iOS / Android App and send the user to this app to get rid of this error. Probably it helps the user if you add the link to the standalone application to the Facebook description of the app. Which should then be visible there.