I am trying to connect my WhatsApp Business Account with Facebook so that it shows my business name. As per https://www.facebook.com/business/help/2087193751603668?helpref=faq_content there shall be an option for WhatsApp Account in business.facebook.com under 'Business Settings' > Accounts. But it is not there. It also says:
If the WhatsApp accounts option is not visible, the Business API may
not be available to you yet.
So can anyone guide how to get Business API access?
https://developers.facebook.com/docs/whatsapp/faq#faq_1807206352701689:
How do I get the WhatsApp Business API?
In order to ensure a high quality experience for businesses and users, we're in a limited public preview. If you'd like to work with us, submit more information about your business for consideration as we continue to expand our availability, or reach out to your Facebook representative if you already have one.
If you have such a representative available, reach out to them; otherwise, you will simply have to wait until this becomes available to everyone.
Related
We use the Facebook API in our web app to provide a "publish to Facebook group" feature directly from the web app. Customers can publish the results they are achieving thanks to our products in our group.
To implement this very simple feature we had to duck, provide screen recordings, send business registration papers, give login credentials, describe the process from every perspective, crawl and bent.
Then
on Dec 15, we received the following message:
"We’re now requiring an admin of your business, [....], to complete access verification. This is a new process that asks for information about how you use the Meta business assets and information of your clients, so we can verify that your business is a Tech Provider."
Also in the same message:
"This typically takes around 10 minutes to complete and you’ll only need to do this once."
Since then I filled in the form 9 times, with serious effort. But every 5 days it just get rejected without a clear reason given, and there is no chance to contact a Facebook support.
Does anyone know how to fill in the "Access Verification - prove you are a Tech Provider form", so I will get accepted?
The actual questions that they keep asking are:
Add details about how your business will use Platform Data (i.e., any info or data you obtain from us) to enable a product or service on behalf of your clients.
Describe how your clients use your product or service.
I already tried the solution proposed here:
Stuck in Facebooks Access Verification hell
quoting their questions, but it has been in vain...
The time is running out, in some days Facebook is going to block the API if we don't pass this verification process, but I don't know what else we can try...
I tried to contact Facebook, but this seems to be impossible. Some forms (App Review Support) just give a generic error message.
I tried to post a request of help to the Facebook Developer Group, but they rejected the request because it's not related to a development issue.
Same when I tried to open a ticket with the Facebook tech support for a bug; they answered that it's not a technical issue.
There is no guide from Facebook on how they want this information to be provided.
I am working on a project and my clients want to have the Message centre of Paypal integrated into their system so they won't need to log in every time on PayPal account to check their emails and reply.
I can not find any available option on their developer portal for a call similar to that. But I thought to ask here as may someone had better luck finding that.
Much appreciated.
There is a customer Disputes API for handling that part of backend administration. This is typically only useful for large/enterprise merchants.
Other things require logging into the account. User logins with specific/limited roles can be created.
I was asked by facebook to submit my app for an app review to get further access to some fields in their Graph API. I have done so and today I got a message from them:
The permissions and features review for (my app name) is complete.
Next, we'll verify your business. To do this, you may need to provide
documentation like a business license or utility bill.
The problem is that I have no company and therefore no documents to prove that I have one. I have created and launched this app as an individual and I just want access to few fields from their Graph API.
Please what should I do? I wanted to write them directly, but I haven't found something through what I can contact them.
New limitations
This is the new Facebook's policy. It looks like access to for example user_friends will be now limited to companies which can afford to implement advanced security systems.
Their requirements seem to be similar to the new European regulation - GPDR. These breaking changes are most likely caused by recent lawsuit related with Facebook & Cambridge Analytica and Mark Zuckerberg's promises during his testimony in Congress.
Facebook requires now to verify your business for some permissions:
If you don't pass app or business review, you will loose access to these APIs after August 1, 2018.
Influence on mobile applications
It's a really bad news for small applications, most likely it will kill Facebook integration.
They don't even provide any form to contact and discuss it, when you click on "support" you are forwarded to support page for Facebook Analytics.
If you have a small company and creating apps for fun, their terms are very demanding and could cause a huge problems for your business in the future. Therefore you should decide if it's worth to risk in exchange of displaying friends.
Interesting things about their requirements
When you start business verification process, it asks about company details, if you provide these, you will be asked to sign a contract with Facebook. I encourage to read carefully their terms, because they ask you to:
provide them from time to time upon a written request access to your books, records, agreements, services, facilities etc. which relate to user data in order to audit your security mechanisms and procedures,
cover review costs and expenses if they detect any noncompliance with their terms or security requirements.
Good luck to small apps...
References
Facebook Login Changelog - here you can check which permission requires app review, business verification and contract,
contract with Facebook is not published, you will receive it when you start a business verification,
short overview of Mark Zuckerberg's promises,
post on my blog with this answer,
from Facebook Login Changelog:
In order to help protect people's data, we're now requiring that an increased number of permissions go through the App Review process. For certain permissions, we are also requiring business verification and a contract between your business and Facebook. Businesses can be verified by providing forms of documentation including utility bills, business licenses, certificates of formation, articles of incorporation, tax ID numbers, and others. The contract introduces additional security requirements and other provisions around data.
August 6, 2019 - Update
Finally, the time has come. Permissions were supposed to stop working on August 1, 2018, but actually Facebook has given one extra year. Yesterday I received this e-mail:
As of September 4, 2019, MY_APP_NAME will no longer have access to the
following permissions or features:
user_friends
I was asked by facebook to submit my app for an app review to get further access to some fields in their Graph API. I have done so and today I got a message from them:
The permissions and features review for (my app name) is complete.
Next, we'll verify your business. To do this, you may need to provide
documentation like a business license or utility bill.
The problem is that I have no company and therefore no documents to prove that I have one. I have created and launched this app as an individual and I just want access to few fields from their Graph API.
Please what should I do? I wanted to write them directly, but I haven't found something through what I can contact them.
New limitations
This is the new Facebook's policy. It looks like access to for example user_friends will be now limited to companies which can afford to implement advanced security systems.
Their requirements seem to be similar to the new European regulation - GPDR. These breaking changes are most likely caused by recent lawsuit related with Facebook & Cambridge Analytica and Mark Zuckerberg's promises during his testimony in Congress.
Facebook requires now to verify your business for some permissions:
If you don't pass app or business review, you will loose access to these APIs after August 1, 2018.
Influence on mobile applications
It's a really bad news for small applications, most likely it will kill Facebook integration.
They don't even provide any form to contact and discuss it, when you click on "support" you are forwarded to support page for Facebook Analytics.
If you have a small company and creating apps for fun, their terms are very demanding and could cause a huge problems for your business in the future. Therefore you should decide if it's worth to risk in exchange of displaying friends.
Interesting things about their requirements
When you start business verification process, it asks about company details, if you provide these, you will be asked to sign a contract with Facebook. I encourage to read carefully their terms, because they ask you to:
provide them from time to time upon a written request access to your books, records, agreements, services, facilities etc. which relate to user data in order to audit your security mechanisms and procedures,
cover review costs and expenses if they detect any noncompliance with their terms or security requirements.
Good luck to small apps...
References
Facebook Login Changelog - here you can check which permission requires app review, business verification and contract,
contract with Facebook is not published, you will receive it when you start a business verification,
short overview of Mark Zuckerberg's promises,
post on my blog with this answer,
from Facebook Login Changelog:
In order to help protect people's data, we're now requiring that an increased number of permissions go through the App Review process. For certain permissions, we are also requiring business verification and a contract between your business and Facebook. Businesses can be verified by providing forms of documentation including utility bills, business licenses, certificates of formation, articles of incorporation, tax ID numbers, and others. The contract introduces additional security requirements and other provisions around data.
August 6, 2019 - Update
Finally, the time has come. Permissions were supposed to stop working on August 1, 2018, but actually Facebook has given one extra year. Yesterday I received this e-mail:
As of September 4, 2019, MY_APP_NAME will no longer have access to the
following permissions or features:
user_friends
In Mandrill, if you create a new API key and do not limit its API calls, whoever you give that key to can use it to log into the web interface with full access - billing information, account information, the works.
After playing around, it looks like you can disable the web interface login functionality by ticking "Only Allow This Key To Use Certain API Calls" and then selecting at least one API call. Doesn't matter which one.
So I can give full access to the account, or completely disable their ability to log in. Is there any way to customize this further? I would like to be able to limit users to the outbound/inbound UI, or at least prevent them from having the ability to charge many thousands of dollars to the attached credit card. For clarification, my use case is to distribute API keys to contractors or vendors so that all email gets sent through a single account.
I have found very little official Mandrill documentation on this. The only thing that seemed relevant is that if you have a Mailchimp account, you can instead send users there and use the "View Mandrill Reports" functionality. I don't have Mailchimp (nor do I need it), so this seems like an unnecessary hacky workaround.
Different levels of access, other than limiting API calls for API keys isn't currently possible as described in the Mandrill KB here. If someone has access to the web interface, they have access to the account as a whole. This may, of course, change in the future, and would be documented on the blog and in the KB.
I believe you could also restrict access to the web interface by setting up two-factor authentication?