Testing our Magento 2.3.1 site after migration and new development completed. We are about to go live then I saw a problem with viewing the customer order history under My Account > My Orders. Shows the following message "You have placed no orders."
I can view this test customers orders in Admin, all old orders and new orders show up normally. This lack of order history happens with old and newly created customers.
I feel there is something weird going on with how the customer account relates/configured to the store. If so where in the DB should I be looking to validate this hunch?
Has anyone seen anything like this, Thanks for your help!
I have tested this using old imported customers from 1.9.4 and new customers. No change in order history shown.
I expect to see the full history of my customers orders. instead, I'm greeted with a "You have placed no orders." message.
Related
I'm working on adding Dynamic Product Ads to our app. I've created a Product Catalog through the Facebook Business Manager and successfully uploaded a CSV file of our entire product catalog. I'm also in the process of setting up a daily refresh of the products.
My question is - how do I make an immediate DELETE request for a specific product? If a user deletes a product I don't want to wait a whole day for the product feed to be refreshed and risk the user seeing an ad for a deleted product. The docs make it seem like that isn't supported... but I can't believe that's the case.
Relevant from the Facebook docs:
Update Invidividual Product
Product Item Reference (I think this is deprecated - DELETE request to /{product_item_id} did not succeed).
How about using the rules in Product Sets to exclude that product/s and then working with the Product Sets with the ads.
I got the product OFF facebook by editing the data source CSV, and under the availability column, I added discontinued. That removed it from Facebook after being imported from shopify.
Sorry for being late to the party.
I'm actually coping with this right now, and the only thing I can find in the API stating about individual products is actually when it comes to the Catalog Batch
To send item updates, use the /{catalog_id}/batch endpoint.
To create, update, or delete items in your catalog, make an HTTP POST
call to:
https://graph.facebook.com/<API_VERSION>/<CATALOG_ID>/batch?requests=
When you change the Order status to Shipped in BigCommerce, you can put in the Tracking ID and click on the check box that says "update the order status to Shipped, and notify the customer via email". This works perfectly when I'm logged in an typing manually.
If however, I create a shipment using the BigCommerce API with CURL, I don't see any way to cause the customer notification email to be sent. I have searched every place I can think of, and there doesn't seem to be anything in the API specifications or online help. I can update shipped quantities and Tracking ID just fine.
Is there a way to also send the Shipped notification via email to the customer when using the API?
If you can create a shipment via API, that should update the order status to shipped or partially shipped which will trigger an email depending on store settings (listed under Checkout in the control panel).
We are trying to query Customer Master for "TEST CUSTOMER", But Quickbooks is returning an error saying "The name "[TEST CUSTOMER]" of the list element is already in use."
We tried searching customer master for the above customer, but could not find it in QB. We searched the entire list of customer which includes inactive as well but no luck.
We are using RSSBUS ADO.Net Provider for integration. When we communicated to them, they said, there might me issue with the Company File.
Can you please help us resolve the issue, or tell us the cause of the issue?
-Santosh
QuickBooks has a UNIQUE constraint across the combination of (vendors, customers, employees, "other names").
So, it could be that a vendor or employee already exists with that name.
You might also check to see if the customer is marked inactive (inactive customers don't show up in default queries).
We use the Intuit API V2 to import Invoices from QuickBooks Desktop.
At one point we imported a few invoices that no longer show up in the list of "all invoices".
But if we request the invoices "by id" (one at a time) we do get them. They still have an open balance > 0.
Is there a reason why these invoices don't show up in the "all invoices" list? We did request all the pages.
Something that we noticed is that the problematic invoices all have Lines with SalesTaxCodeId 2 and seem to be "Tax returns".
Florin,
I have answered this question many times on Stackoverflow. You need to review the Sync Activity and Sync Status for any error the object may have encountered while syncing from Intuit to the customer's desktop QuickBooks file.
Objects that encounter an error are flagged and no longer appear in a query unless you set a filter to retrieve errored objects.
Lastly, you should always post your xml requests one for the query all and one for the individual.
For your reference:
http://docs.developer.intuit.com/0025_Intuit_Anywhere/0050_Data_Services/v2/0500_QuickBooks_Windows/0600_Object_Reference/SyncActivity
http://docs.developer.intuit.com/0025_Intuit_Anywhere/0050_Data_Services/v2/0500_QuickBooks_Windows/0600_Object_Reference/SyncStatus
http://docs.developer.intuit.com/0025_Intuit_Anywhere/0050_Data_Services/v2/0500_QuickBooks_Windows/0100_Calling_Data_Services/0015_Retrieving_Objects#Objects_in_Error_State
How can we send a email to the user reminding them that some products are available in their wishlist?
I have seen this functionality on many sites and I wish someone would have Implemented it by now.
There should be a way to Do this program way.
Also There is no way available in magento to see wishlist report,like which item is most available in wishlist or top 5 wishlist products.Is there a way to Implement Both the things
Thanks in advance
Unfortunately there is no out of the box solution for both of your issues.
There does exist a $14.99 module that will give you more insight on wishlisted items and the relative customers: http://www.magentocommerce.com/magento-connect/admin-global-customer-wishlist-viewer.html
As for sending emails to those customers, this type of functionality exists in Magento Enterprise Edition. You have the ability to automatically send emails to customers with wishlisted items - unless you are willing to shell out $15,000 for the enterprise version, you are a bit out of luck here.
You can either utilize a email blast service like MailChimp which integrates directly into magento to send focused email blasts OR do some custom development work.
You can do this with MageMail. (Full disclosure: I'm the founder of MageMail).
In case you're looking to build this custom, you basically just want to pull in the wishlist_item table and join on the customer table to get the customer associated with the wishlist item.
One gotcha to keep in mind is that all of the wishlist items are included in the same wishlist, regardless of when they were added (they're not like quotes in that regard). So if you're building this custom, you'll want to make sure to build it in such a way that it will follow-up based on the date the wishlist item was added and not the date of the wishlist record itself.
I think that Enterprise has support for multiple wishlists but I haven't seen it in use much in the wild.
I think you can do exactly what you need the following way:
1. Segment your customers according to their wishlist records with Market Segmentation Suite extension. You can put users with particular wishlist item into a group or form a customer group of all users with non-empty wishlists. You can then export those segmented lists for future use.
2. Follow up your customers according to segmented lists you made with emails tailored to specific customer groups with Follow Up Email.
As for wishlist reports you can track which products have been added to customers’ wishlists, when the product has been added, how many days this item is in the wishlist with Advanced reports unit named Users Wishlists by aheadWorks.
So, these are 3 different extensions, but they definitely cope with the task you describe.