When I registered G Suite, I confirmed the rights to the domain (DNS, TXT).
Now I want to add the site to the Search Console. That is, I again need to confirm the rights to the domain (DNS, TXT).
But I can’t do this, since only one TXT record can be created.
All this I do under one Google account.
Tell me, please, what should I do? After all, if I delete the old TXT record from G Suite, then over time the rights for it for the domain will fall off?
My GSuite domain is via domaindiscount24 and that lets me add more TXT records.
Thought I'd post a screenshot if it helps.
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Many years ago I set up my domain so Google would manage my domain's email. Today, possibly because I was accessing from another state, Google decides to suspend the service:
Your organization's Google workspace account has been suspended. Please contact your Google workspace organization administrator to re-activate your organization.
So since I'm the administrator, I try to logon with those credentials, which are correct, but they challenge me, and want me to complete an email loop, but the recovery email is in the locked domain!
There seems to be no way to get this fixed. There's some code they can send me that I'm supposed to put my domain's server to prove I'm legit, but Google controls that...I have nothing on the domain except email. I'm paying Hover as the registrar.
Any way out?
I appreciate "Only Google can help", but there's no path forward. No phone number, no button to "open a ticket", no live chat. If you can't log on as administrator, none of that is available. How would a superuser get through on a problem like this?
There is a page that says:
To get phone, chat, or email support for your legacy free account at xxxxxxx.com, you need to upgrade to Google Workspace.
To continue, switch to an administrator account. This will open the Google Admin console.
https://support.google.com/a
But I can't log in as administrator to upgrade my account so I can get support because when I log in with correct credentials, they send a challenge to an email address that's in the locked domain!
I can't be the only one this happened to, so figure they're just hiding the path to victory so they don't have to answer too many phone calls. This page might be as close as I've gotten: https://support.google.com/a/answer/6335621
When I try to open a support case under my non-admin account, it says
You do not have permission to create support cases.
I found a form to fill out: https://support.google.com/accounts/contact/disabled2
The above form accepts any email address, so you enter any email address that you currently have access to (not one that is locked, obviously).
But matter what I do, they want me to prove my identity by adding something to my domain. I've asked Hover how to do this, but have not received a response yet.
Here's the email Google sent
Your action is required in order for us to assist with your request.
We were unable to verify the DNS ownership of Google Workspace Account sengsational.com. Please follow the instructions below to verify domain ownership.
The following instructions outline the DNS record (CNAME or TXT) to add to your domain settings. Learn more
Via CNAME (preferred):
Label/Host: [eight digit number removed]
Destination/Target: google.com
Time to live (TTL): 3600 seconds / 60 minutes / 1 Hour
For more information on how to create a CNAME record, please refer to the article Add a CNAME record to your domain's DNS records. If you need assistance creating the CNAME record, please contact your hosting provider for support.
You can verify your CNAME record here.
Via TXT:
Label/Host: enter # or leave it blank
Value/Destination: google-gws-recovery-domain-verification=[eight digit number]
Time to live (TTL): 3600 seconds / 60 minutes / 1 Hour
For more information on how to create a TXT record, please refer to the article Verify your domain with a TXT record . If you need assistance creating the TXT record, please contact your hosting provider for support.
You can verify your TXT record here.
Note: Updates to DNS records may take 24-48 hours to propagate across the entire internet.
In order for us to help you with the sign-up process, please follow this link and submit your request.
Best regards,
Google Workspace Support
Key Finding:Contact the company where you have your domain registered to have them manage the DNS records.
Hover is who I pay every year to keep my domain name active. I logged on, opened a chat, pasted-in the email from Google, and they were more than happy to update those records, right there on the spot!
Then, I went back to the email that Google sent me. To complete this authentication loop, there is a button on the page to re-check DNS.
After refreshing the page, I was provided the option to change the password. After I did that, I was logged into the gSuite administrator account, finally!"
They also automatically changed the recovery email to the one I was using that was outside the domain that was locked.
I have signed up for Gsuite Essentials and attempted up upgrade to Gsuite Enterprise. I only have a single email address eg a#abc.com. I had already been using this account as a normal google account. (no gmail though).
I couldn't get the admin console to show the upgrade option, but found I needed to verify my domain. So I added the TXT record to my domain abc.com, which would then let me verify.
I could then log in to the admin console as a#abc.com and clicked on the upgrade option and completed the process. This then let my a#abc.com user have access to Gmail. I have not transferred any domain settings over to google, that is all still externally hosted.
I can now no longer log in to the admin console, it says that my a#abc.com account doesn't have the rights and I need to log in as the administrator. There is no other account linked to the Gsuite settings, so there is no other administrator. I can still log in to the normal google account and do the same functions as previous.
I have now removed the TXT record hoping that would cancel it out again.
How do I get access to the admin side again?
Side note: What I am mostly worried about is that I put my credit card details into the signup, but can't get into the admin page and can't contact any form of support. It is literally impossible to get support to use the serve I paid for.
First thing first, the txt records are a string for the only purpose to verify the ownership of the domain therefore deleting them won't change anything you only need this record for the verification process and once is done you can delete them.
As an example is like a text message sent to your mobile phone, if you delete the message nothing will happen right?
I tell you this so you won't more time on the domain DNS zone settings because the issue is not there and you won't solve the problem.
There may be few things that may have happened.
The first thing you should do is to navigate in an Incognito page, make sure that is the only incognito page that you have opened and log in with a#abc.com.
Try to run different test in incognito, the issue really looks like that you are logged in with multiple Google Accounts and when you go do admin.google.com it picks up the wrong one. That's why you should go in incognito.
EDIT
Use as reference this link Here.
Follow the steps in Paragraph 'I'm taking control from another admin' here the steps:
Go to the G Suite Essentials sign-up page.
2, Sign up using your email address at the domain you're verifying.
Use an address where you can get mail.
Follow instructions in the Setup Wizard to become the admin who manages G Suite Essentials for all users at your organization.
If this didn't solve the issue then you should contact the Google Support and they will tell you what happened.
The thing is that if you can't access the Google Admin you won't be able to contact the Google Support, hence you should follow this:
.1 Can't sign in to the Admin console: https://support.google.com/a/answer/6335621?hl=en
I have signed up earlier for the google apps account which is now called as legacy and the primary domain has got expired. I am trying to bootstrap a startup ourselves and thought of using this legacy account. below are the steps I tried so see if I can change the primary domain. let me know if anyone of you know about any existing solutions.
No option to add a secondary domain because its a legacy account. Google removed the option.
Added our new domain as a domain alias.
Went through the GAM tool, Admin SDK.
There are couple of options which I could think off to achieve this.
Upgrade the google legacy account to a 30 day trial account and get the option to add a secondary domain and then make the primary domain change and downgrade. However, from what I have read in the internet, there is a risk where when I downgrade there would be only 1 license to use.
https://www.isaumya.com/how-to-change-primary-domain-for-google-apps-legacy-account/ here is a website telling me they have a script to run and make these changes and asking for 30 dollars.
https://github.com/marcelobern/Google-Admin-SDK-Domain This is another option that I came across.
I know it a sounds a bit crude but I am just trying to use a freebie till we get a funding for the startup :) Let me know if anyone of you have any solutions.
If you do the free trial, you will gain the ability to add a domain rather than a domain alias. However, you will not be able to downgrade back to legacy free until you remove the domain. (I tried this on an account I was willing to lose).
For your purposes I think you could get away with using the domain alias. Your users will need to sign in under the old primary domain name but your users can configure your domain alias as the default outgoing email address under settings/Accounts/Send mail as.
I have a cpanel account with multiple addon domains. I am in the process of moving every website to its own cpanel account.
I have email set up on the addon domains and before I go and move the files and the database over to the new account, I want to make sure that their emails move over as well.
I don't want the users to have to change their passwords, lose any email, etc. I have a couple clients that have dozens of email accounts attached to them, and they cannot afford to lose anything or change passwords.
I believe I can assist you. I suggest you create a test/fake domain to test! You can use your hosts file to point to a fake domain at your cpanel server!
Lets get started:
I have a cpanel account with multiple addon domains.
This means each addon domain have a folder in the main user account!
/home/main_user/addon_domain.tld
I am in the process of moving every website to it's own cpanel account.
I guess you will create a new account for each addon addon_domain.tld
and move to /home/New_addon_domain_username/public_html
I have email set up on the addon domains and before I go and move the files and the #database over to the new account, I want to make sure that their emails move over as well.
For the databases there are 2 cases! We can get back to that later.
For the email accounts, the solution may not be as hard as you think, and the users can keep there emails. Better, they will not notice any changes. All you need to know is this:
1- DATA
emails data is stored at /home/main_user/mail, you can copy those folders and sym-links for and in the separated accounts your create
There you can run the command "ls -l" and you will get it. (if not paste the results here)
2- Authentication, user/password
This can be found at /home/main_user/etc , take note they're hidden files (ls -a)
the files are .passwd and .shadow
I believe that in /home/main_user/etc you will find a unique folder for each addon_domain
which will contain both of .passwd and .shadow
I don't want the users to have to change their passwords, lose any email, etc. I have a
couple clients that have dozens of email accounts attached to them, and they cannot afford
to lose anything or change passwords.
I've done this zillions of time, the users keep the same account and password.
As I suggested, before you start, try with a test domain! Or at least create a test mail account to know where the data goes (/home.../mail) and the password auth goes (/home/.../etc)
Careful, you can not have the same mail account in 2 cpanel accounts. If you move it to a new one, you have to delete it from the previous one.
I work for a large company, which uses MS Exchange for Email. We have a distribution list for people to post questions, where anyone can answer. I am looking for a way to maintain a copy of this distribution list so that anyone can search it. Ideally, this would be searchable from within Outlook as well as by going to a webpage, but I will take either one. Someone has proposed to create a dummy email account, which just gets the distribution list traffic. Everyone interested in this distribution list could then attach this account. While this may work, there are several challenges with this approach:
1) It becomes problematic when you have several hundred people attaching a single email Inbox/account.
2). I need this account to be read-only, so someone doesn't accidentally delete an email from this account, thinking that it is in their personal account.
3). Our company has an auto-archive policy. This account would need to be exempt from that policy.
Any ideas?
Thanks
GS
The dummy mailbox is not a bad idea. You can give the people appropiate permissions to the Inbox folder of that mailbox.
To work around the permission issue you could either
1) create a transport agent which monitors the mailflow and dumps all messages to a database or CMS/SharePoint/whatever.
2) Create the dummy mailbox and setup a service which monitors this mailbox using push/pull/streaming notifications and dump the messages to a database/CMS/SharePoint/whatever.
The SharePoint solution would make the search option a piece of cake. But if you don't already have a SharePoint instance up and running this might be overkill.