I've tried to send money to my friend and I've got this issue on PayPal: Sorry, this payment can’t be completed due to regulations, but money fell down from the debit card. In my Activity, I don't see my transaction and I don't know how to refund my money. I've sent an email to PayPal support but without any answer.
Does anyone know the best solution?
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We are using PayPal's express check-out in order to handle payments in some scenarios. Occasionally we run into situations when it appears that a successful payment has gone through, but there is no transaction id returned when PayPal POSTs the transaction details back to our site. Has anyone else run into this situation? It seems like it might be related to payments that are flagged as "Pending" but we have not been able to successfully recreate the scenario.
Kindly contact PayPal Merchant Technical Support for further assistance on this.
https://www.paypal-techsupport.com/app/ask
I really need to refund, but paypal support does not answer me, the pay is already completed and the one who got the money declined the refund I need help, because the email was mistaken and the money was sent to a wrong person
from my understanding if you refund to the wrong person via email it is the sender's responsibility to follow up with the receiver and ask for it back. But if the email does not belong to a paypal account it will automatically be cancelled and returned back to you around 30 days; per user agreement.
3.7 Refused and Refunded Transactions. When you send money, the recipient is not required to accept it. You agree that you will not hold PayPal liable for any damages resulting from a recipient's decision not to accept a payment made through the PayPal Services. Any unclaimed, refunded or denied payment will be returned to your Balance or to the original Payment Method. We will return any unclaimed payment to you within 30 Days of the date you initiated payment.
we test our application on PayPal sandbox.
I was able to make payment form one account (ewa.tkacz#zoho.com) to another (ewa.tkacz-facilitator#mmigroup.pl), and status of this payment is completed on payer account (payment ID 3F335538TV000622E), but on receiver business account I can't see this payment and can't get it by API.
This question is to PayPal, as You recommend to ask on Your forum on Stackoverflow, however if anyone faced similar issue, please vote or response.
I don't believe in what I see; it seems I make some stupid mistake... I wasn't able to find any such issue on Google, here and in PayPal technical support.
I have reviewed both test accounts and I see transaction 3F335538TV000622E (buyer transaction ID)/28A51825L7124154N (seller transaction ID) appearing correctly. There is a difference in the date for the two payments due to the default timezone for the accounts. Based on your screenshots, you are seeing the correct information as the transaction would show on 6/3/14 in the ewa.tkacz-facilitator#mmigroup.pl as it defaults to PDT and 6/4/14 in the ewa.tkacz#zoho.com which defaults to BST.
I am using paypal to handle subscriptions to my website and am concerned because PayPal emails users each month when their payment is sent. I realize this is very transparent but I see it as detrimental to my business. Other subscription services I purchase don't send me an email each month reminding me that I am paying them and how to cancel. I'm not trying to hide the fact that I am charging my users but I also don't want paypal activelty reminding them that they are paying money and giving them a link to cancel their accounts.
Does anyone know how to stop automatic emails from being sent from the merchant end or can it only be done by each individual user?
If it can't be done does anyone know of other services I can use to run my subscription billing that give me that control? Thank you!
I currently manage 3,000+ subscriptions via PayPal and have used PayPal for subscriptions for three years. You are correct, this is for transparency. I've never seen the option to disable this, and I doubt PayPal would ever offer it. You'll learn that PayPal is much more interested in catering to buyers than sellers. They keep the buyer happy to the detriment of the seller. For example, PayPal recently reversed 7 months of subscription payments because the buyer called into PayPal and claimed it was unauthorized. We keep plenty of records to prove this isn't true, but PayPal consistently rules in the buyer's favor regardless (we have, yet, in three years to "win" a claim against us). There is very little protection for sellers of digital goods.
Depending on how you decide to run your business, the payment reminders can be used to your advantage. I often receive emails from buyers who claim that they've canceled, yet, we've charged them again, or, they claim they've been charged for months and didn't know it. Thanks to the emails from PayPal, I know, without a doubt, that they were notified each time they were charged, and that if they had actually cancelled, they wouldn't have been charged.
There are many other payment processing services like PayPal that are more "hands-off", but their rates are equal or greater. The only one I've found that's comparable is Payza. Again, there are others, but you have to weigh the benefit of full control (including being the help desk for payment issues), and higher rate, versus PayPal's practices.
NOTE: I've already looked at reasons for paypal 10544 Gateway Decline error. This is happening in production for us.
We use DoDirectPayment and DoReferenceTransaction with our customers to set up a regular payment transactions and when we get failures, the vast majority of them are for this error code. I've asked for details for specific transactions before and was instructed to get our client to contact PayPal directly for security reasons, which is understandable.
But I was wondering if there was something more to this particular error than the rather vague description implies. E.g. is there some setting in the account settings that causes it to occur more often than it needs to? Is it because we are a Canadian merchant accepting credit cards from other currencies?
We don't really like asking our customers to contact PayPal about this because it feels like we're passing the buck.
This is a catch-all for a variety of messages that unfortunately aren't spelled out in the Payflow Gateway Developers Guide but do appear here Classic API Error Codes with a vague explanation of:
The transaction was declined by PayPal. Contact PayPal for more information.
We recently switched to Paypal from Paymentech (but still using Payflow Gateway). About 15 of our customers with monthly service billings began getting declined. These were all customers whose credit cards were approved for years on Paymentech.
Paypal told us that (for security reasons) the customer had to call Paypal directly for more information. One of our customers did that and reported that Paypal couldn't tell them what was up so they lifted the "ban" on that card. Another customer reported that Paypal support couldn't understand that this was a problem with a Merchant account, not a Personal. Yet another left us for the competition.
In the end, I wrote code to trap for this error and print the following message on our commerce site and email notification:
Our payment processor, PayPal, was unable to process your credit card. Please try a different card, or contact PayPal Support at 888.221.1161 to determine why your credit card wasn't accepted.
Furthermore, I've ask that this be escalated within Paypal because this is bit of a hack.
There is not a lot more specific reason for this error, it is vague due to the number of reasons that can cause this. Usually this is due to an issue with the buyers account or card, in which case the buyer would need to contact PayPal to resolve the issue.