I made a chatbot which i now integrated into my facebook page.
Like most pages I want facebook to open the messenger window so users can see they can use our chatbot.
You do this by enabling "prompt visitors to send messages".
Almost all websites state that setting must be enabled.
You find this setting normally in: Settings>Messaging>General Settings>”Prompt visitors to send messages”. The problem is that I can't see this setting.
I've searched for a while but didn't see anyone with this problem.
In the picture you can see the settings i see.
Thank you for your help!
Facebook settings
Some people won’t have this settings. It’s not fair I know. Come back check in a month again and your Response Rate needs to be above 75%, so it is imperative that you respond to your inbox messages promptly.
Related
I have a Shopify site at https://www.vaingloryshop.com that is being blocked both by Instagram and Facebook. Instagram gives me the error "Link not allowed. It looks like your profile contains a link that is not allowed. We restrict certain content and actions to protect our community. Tell us if you think we made a mistake." And as you can imagine I spammed the 'Tell Us' button, but they never reply. Facebook's debugger returns, "We can't review this website because the content doesn't meet our Community Standards. If you think this is a mistake, please let us know." Also let them know numerous times.
The domains are bought through Google. The first time we turned on the site was 12/24/18 and was the same time we tried to add to our IG bio and immediately got this blocked message and have ever since. At that time we had the primary domain as https://www.vainglory.us. And I thought the .us as throwing it off, which is why I changed the primary domain to what it is now (about a little over a week ago). Any ideas?? FB, IG support is MIA, and Shopify/Google domains have no ideas or issues on their ends.
Fixed! Found a clue while scouring the internet. I went ahead and setup a Facebook Ad account then from there contacted FB support in the Business Manager. They asked me about the URL in question and immediately fixed it. Apparently it had been blocked due to some unknown reason. Now everything's up and running!
We resolve our domain name and we found the live support in this link: https://www.facebook.com/business/help then on the bottom of categories you will find the "Find answers or contact support & Get Started Button" after that a modal will appear and it will allow you to choose a type of category, for us we selected the Business Pages then below there is a large text that will you if you need more support check this image for reference: Need more help? Contact Support.
Chat with a representative
The estimated wait time is < 2 minutes.
I am integrating Intercom into my website, but when a user loads the page, the chat window automatically opens up. I have gone through their documentation, adding things like Intercom('hide'), turning off and removing auto messaging, etc, but the messenger still opens up. I have reached out to their customer support (on their own chat app) and no one has responded back or reached out. Kind of bad UX to have it open without anyone clicking the chat button. Anyone know how to disable this feature?
The answer is in one of their guides Customize the Intercom Messenger (technical) rather than the technical documentation:
First, you’ll need to hide the Messenger for all of your customers. Just visit your Messenger settings and deselect the options for turning the Messenger on.
Next, you’ll need to think about which users you’d like to show the Messenger to (for example, your VIP customers).
Finally, add the hide_default_launcher attribute to your intercomSettings object on your site. The value of thehide_default_launcher attribute should be true or false, depending on if you want to hide or show the launcher.
So hide_default_launcher is the key.
You can go to App Settings > Messenger Settings section and blank Welcome Message:
click to open an image
My Facebook app has been removed twice from my developer account and my page for non-compliance with facebook guidelines. The first reason invoked was "Give users control over what they share through your app." My voting application shares a message on the timeline of the user for every vote and we have set the right permission for this.
I don't really have any explanation for this situation, especially as I have already launched several applications of this type.
It has happened to me many times already, Facebook is getting more strict with the Privacy Policy compliance.
You can solve this by using the Javascript API to give the user an option to share your content via Facebook's Share Popup instead of forcing the action.
Hope this helps!
I faced the same situation and what i did was i changed the way of sharing. Before sharing anything the user was presented with a preview window and in that contents to be shared was shown and the content will get shared only once the user clicks Submit.
This solved the problem.
Thanks
We've implemented the Facebook Comments box on our website. I'm set up as a moderator, which means I receive a Facebook notification anytime anyone posts a comment via the comments box.
Happy to say we receive much engagement on our sites, but unfortunately this means I receive a notification almost every other minute. Do we know if there's a way to turn this notification feature off? At least for myself and not other moderators? I'd really just like to be alerted of activity on my own personal Facebook profile, rather than my website
Thanks in advance!
There doesn't seem to be a way to turn them off (I've searched extensively). However, you can create a separate Facebook account – "Grace Moderator", or something like that – and set that as the moderator instead of your main account. Then you won't get the notifications in your main account.
I am trying to post to user wall but I am receiving this error when when share window pops up:
The post's links must direct to the application's connect or canvas URL
Now, I made a proper Google search in hopes to find a solution, but the only one given was that I need to disable "Stream post URL security". I checked the advanced settings for my app and it is already set to disabled.
So, by having a few years of experience with development on Facebook, and by knowing how incredibly bad the communication between us developers and FB has been in the past, I'm highly doubtful that they will assist me on this. Although I have heard that feedback is better here on SO than the good old FB platform forums. Well, lets see if my only option is to set my hair on fire or that there might be a kind soul out there that can assist.
This answer from the WordPress forums via user Samuel Wood (Otto) worked for me:
Go to the Facebook App. Edit its settings. On the Advanced settings page, disable the "Stream post URL security" option.
Did you generate the access token using the Graph explorer app on FB?
Make sure you select your app from the select box on the top-right.
It will be selected as Graph Explorer by default.
This error happens as the selected app would be Graph explorer and its canvas/site url is not pointing to your site.
Doing this fixed my problem; it may fix yours as well.
With the new app interface, issue is solved by turning off the "Stream post URL security" in the "migration tab"
you always have to use the same domain for linking as specified on the app's developer settings. Now you can have several tlds, and custom prefixes as well.
For others experiencing this problem, I was able to resolve this by configuring the Facebook > App > Settings > App on Facebook > Canvas URL