We are a smart home product development company and we have been working on voice assistants integration and Google action is actually part of our assistant integration. We developed and submitted our initial google action for the certification that will be shipped with our product to the customers. As per in the action console release page, they state the review may take 5-7 days and will be notified via an email once review is completed but it's been longer than said days now, we didn't hear back anything yet. We are unable to find any support email to google action for direct inquiry hence we don't have any clues what's the actual status with our google action. Is there any support email, we can directly reach out to google action support rep like in Alexa? The critical part is our marketing team has planned to release the product within next couple of weeks. So, we have to make sure the google action developed is on Live.
This is a dedicated page for actions that are stuck in review, but it also offers some other support options.
https://support.google.com/actions-console/contact/support
Related
We use the Facebook API in our web app to provide a "publish to Facebook group" feature directly from the web app. Customers can publish the results they are achieving thanks to our products in our group.
To implement this very simple feature we had to duck, provide screen recordings, send business registration papers, give login credentials, describe the process from every perspective, crawl and bent.
Then
on Dec 15, we received the following message:
"We’re now requiring an admin of your business, [....], to complete access verification. This is a new process that asks for information about how you use the Meta business assets and information of your clients, so we can verify that your business is a Tech Provider."
Also in the same message:
"This typically takes around 10 minutes to complete and you’ll only need to do this once."
Since then I filled in the form 9 times, with serious effort. But every 5 days it just get rejected without a clear reason given, and there is no chance to contact a Facebook support.
Does anyone know how to fill in the "Access Verification - prove you are a Tech Provider form", so I will get accepted?
The actual questions that they keep asking are:
Add details about how your business will use Platform Data (i.e., any info or data you obtain from us) to enable a product or service on behalf of your clients.
Describe how your clients use your product or service.
I already tried the solution proposed here:
Stuck in Facebooks Access Verification hell
quoting their questions, but it has been in vain...
The time is running out, in some days Facebook is going to block the API if we don't pass this verification process, but I don't know what else we can try...
I tried to contact Facebook, but this seems to be impossible. Some forms (App Review Support) just give a generic error message.
I tried to post a request of help to the Facebook Developer Group, but they rejected the request because it's not related to a development issue.
Same when I tried to open a ticket with the Facebook tech support for a bug; they answered that it's not a technical issue.
There is no guide from Facebook on how they want this information to be provided.
I created a free service that permits to control a French set-top box (which provides different services like TV, playing media, Netflix, …).
This set-top is a 3rd party product for me because I do not own the material, but because the constructor provides an API I've been able to create a service from end-to-end that controls the box. The box provider doesn't have any service published on Google to control their box and they do not plan to do it in the future.
I tested everything with my own Google Home account and everything is working fine. I'd now like to deploy/publish my service to all my users in Google Home… While I'm filling all the steps to publish my project, it's asking me to complete a form (Smart Home Certification form), but at the top of the form it says: “if your action is non-commercial (personal/hobby project) or you are implementing only the SCENE trait, do not submit the form.”
My action is non-commercial (it's a free service) and I'm maintaining it on my personal time (hobby project), so I'm not supposed to submit the form. But if I don't, then I cannot have my service published/deployed?!
Is it possible to publish a Smart Home Action without being a company that sells products/pays a developer to maintain the service?
For your information, I already published an Alexa Skill for this service 1 year ago and it works very well. I was waiting for Google to publish the Channel trait in French to release it. Right now I have to ask my users to create applets in IFTTT to make the service works with Google, which is not optimal and very painful…
I tried to reach to the ha-certification Google team but no answer after 2 weeks… So maybe someone in the community would already have experimented the same case as me!
Thanks
After sending emails around, I finally got an answer from a Google employee:
due to our new policies, we are now not launching any partners who are not tied to commercial products
Let us explain better the situation. The facts are:
We have a Bot (Google Assitant Action) with a full purchase flow with GPay payment.
the Bot is already deployed to Beta
We have a Stripe Account set up and we have got all the private and public keys
On testing a full flow with GPay payment we have got this log error message on every attempt to perform a transaction:
"To use Google Pay for your transactions, you would need to first register at https://services.google.com/fb/forms/googlepayAPIenable/. If this is just for testing, please enable sandbox mode in the Actions simulator."
Following the instructions, we have completed the Busniess Profile, and then we jump into the Integration set up. The options available are Android App, Web and Direct Integration. So as we are not integrating nor Android App neither website we assume we neet to select Direct integration.
So as we are using a "Supported payment provider" we skip the section as indicated.
The result is that the "Submit For Approval" option never gets enabled.
Is anybody having this issue? How to achieve the GPay-Stripe connection for Google Action Bot?
Thanks a lot in advance for your help,
Aurelio
Currently, Google is working with a limited number of partners that can get access to the production Google Pay API. If you're not one of those partners, you're welcome to read the documentation and test the integration using the sandbox environment.
https://developers.google.com/assistant/transactions/physical/dev-guide-physical-gpay
I have created one action in AOG(Action on Google). I have putted that app for review for release publicly on 10 days ago. But AOG console display still your app is in review.... So how long it will take for release AOG app ?
From "Publishing Your App":
Under Review: When you submit a new deployment, it goes through an approval process. Reviewers test your actions and verify that you haven't violated any policies. You will receive an email once a review has been completed telling you whether your deployment was approved or not.
Deployment status updates
We aim to have reviews done in a few days. However, they are currently taking about a week. We appreciate your patience as our team works to review and approve your deployments as quickly as possible.
(Source)
Based on this it sounds like they're running behind so I'd suggest waiting until two weeks have passed and if the status still hasn't changed, contact Google with the form at the bottom of this page.
I have created an app on developer.paypal.com
But my app status shows:
Status: Need more info
When i try to click to accepts payment, the site shows the message:
At least one capability must be turned ON.
Update:
Hardly discovered that the problem is in support to other countries. The rest api currently only works for the United States
Is this for your classic API app or access to REST credentials?
There is a messaging system through the classic API app site that you can use to respond to inquiries from the App Review team.
When you set up your account to submit apps did you add a first and last name? There is an issue with users without that information included being unable to submit an app.