We have a booking system that has an online booking aspect. We have been trying for about 2 years now to get facebook to respond to our request for access to their 'book now' list of supported apps and have our product listed.
Not a single response. Multiple applications. There is no support or ability to request if it's been looked at.
We see there are some apps in there, but we can see threads in the facebook support forums that many others are facing the same issue, yet FB closes the threads as solved, even though they're not.
How can we possibly get FB to start the process of allowing our developers to write for the Book Now button and have them actually respond / allow us?
The specific question is, if you've had success, what exact steps did you take? For us, nothing seems to work and 2 years later, our clients are not happy.
Thank you.
I want to add, we have a test app, it's of the type business, we are a confirmed business, it's all done, but we can't add Step 3 from here https://developers.facebook.com/docs/facebook-business-extension/fbe/guides/developer-panel as it's just not in the list, despite all the above being complete.
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We use the Facebook API in our web app to provide a "publish to Facebook group" feature directly from the web app. Customers can publish the results they are achieving thanks to our products in our group.
To implement this very simple feature we had to duck, provide screen recordings, send business registration papers, give login credentials, describe the process from every perspective, crawl and bent.
Then
on Dec 15, we received the following message:
"We’re now requiring an admin of your business, [....], to complete access verification. This is a new process that asks for information about how you use the Meta business assets and information of your clients, so we can verify that your business is a Tech Provider."
Also in the same message:
"This typically takes around 10 minutes to complete and you’ll only need to do this once."
Since then I filled in the form 9 times, with serious effort. But every 5 days it just get rejected without a clear reason given, and there is no chance to contact a Facebook support.
Does anyone know how to fill in the "Access Verification - prove you are a Tech Provider form", so I will get accepted?
The actual questions that they keep asking are:
Add details about how your business will use Platform Data (i.e., any info or data you obtain from us) to enable a product or service on behalf of your clients.
Describe how your clients use your product or service.
I already tried the solution proposed here:
Stuck in Facebooks Access Verification hell
quoting their questions, but it has been in vain...
The time is running out, in some days Facebook is going to block the API if we don't pass this verification process, but I don't know what else we can try...
I tried to contact Facebook, but this seems to be impossible. Some forms (App Review Support) just give a generic error message.
I tried to post a request of help to the Facebook Developer Group, but they rejected the request because it's not related to a development issue.
Same when I tried to open a ticket with the Facebook tech support for a bug; they answered that it's not a technical issue.
There is no guide from Facebook on how they want this information to be provided.
I'm trying to release group permissions, but I can't create a group among my test users, causing the review to fail in 5 minutes without giving me access credentials.
Credentials won't do any good now. I was able to replicate the app consuming the API and recording my screen, but it wasn't enough.
No Meta channel is answered, several reports of the same bug for 4 years with no response. This situation is very sad in such a relevant company.
This is not exactly a programming related question but it is closely related to developing so I think it is pertinent.
I´ve been charged in my work with developing an app with access to Facebook Messenger. I needed a Facebook Account and I didn´t want to use a personal one (and I don´t use Facebook anyway) so I created a new gmail account to use it to sign up in Facebook, as user and as a developer.
After a couple of days of work, having created the page, my webhook, done some tests, etc., and investing a good deal of work hours, my account appeared as disabled.
I have to admit a didn´t use much of real info on this account (I´m kind of allergic to disclosing personal information unless mandatory), and the account was new so I thought that maybe that was the reason (they don´t give you any).
So I tried again a second time with an account I had been using for years (just for logging in some sites, not much of real information there neither, as I say I don´t really use Facebook), and after a couple of days, same results, locked account.
I can´t stress enough I don´t use the API extensively, I just send some messages to another user I have added as one of the application developers so I can test (that other account is never blocked, by the way). It´s not like I am sending hundreds of messages or anything like it. And by the way, I have never been blocked while I was doing something (so I could indentify my wrongdoing). It just happened that at some point when I was going back to work (first hour in the morning, or after lunch for example) I tried to log in again and then I got the warning.
So I have tried a third time, this time I have given all my real information, reluctantly uploaded a personal picture, given all my data to Facebook (yikes!).
And after a couple of days: damn, same result. Blocked account. Work lost. They prompt you to upload a picture to check your Id, but to no avail (no answer yet, not even a notice of any kind) and they don´t give you absolutely any reason why the have blocked you.
And if I go to https://facebook.com/help/contact/260749603972907 to fill the form where they ask you to upload an ID then it says that the email doesn´t belong to a disabled account!
What is the unusual activity they have detected? What have I done wrong? Has someone experienced the same problem? Has someone got any clue of what it is that I could be doing wrong?
Because I don´t want to go through the whole process once again only to get blocked in a couple of days.
Thanks.
EDIT 1:
Ok, after checking again now it recognizes the account as a disabled one. I have gone to https://facebook.com/help/contact/260749603972907 to fill the form and I have uploaded my ID (even though I completely disagree with disclosing that kind of information).
Honestly, I don´t know what it means by "shortly". It´s been two days now and I have not received any kind of notification yet.
By the way, I haven´t received any kind of notification (mail, sms, anything) during any step of the process EVER. No one. Nothing. Not even an automatic email response. Plain absolute silence.
Honestly, if Facebook uses a security system like this, that lets hackers in while blocks legitimate users, creating false positives and making us lose many hours of work, without any reason or notification or explanation, then Facebook security is plain wrecked.
And I cannot do anything less than to strongly discourage any developer to use it if they can avoid it (what unfortunately I can´t).
EDIT 2:
After some days I regained access to my account again. Without any notification, I just tried again and now it worked (really good communication policy, Facebook, congratulations).
My App had disappeared, so I had to go through the whole process again. And after sending ONE message to the API, this again:
And once again the asked me to upload a picture of myself (I think they already have enough pictures of me to make an album).
This is just plain crazy.
I applied twice in the google forms for a developer key for soundcloud to use a widget on my website. It has been more than 3 weeks and I have still not got any reply from them. What do I do?
I'm afraid you just have to wait until they respond. I have applied 3 times now and keep getting rejected and the response is a generic answer not explaining why you were denied. For me I think it is the APP URL, yet they don't explain, it is so frustrating.
Did you try email api#soundcloud.com on my first rejection they were very friendly and replied with advice, however second time they did not.
You can also try calling help on +4930467247600 however they have not worked for me.
Lastly I read online that one person heard nothing from them for weeks and checked his SoundCloud developer page under 'YOUR APPS' and his app was there set up and with the client id and secret etc. He was just never informed that he got it. So hopefully that is the story in your case.
For me it took four weeks. I contacted them via Twitter and Email. They responded but all they said was:
"As mentioned previously, we’re currently working through applications
as quickly as possible, although there has recently been more requests
than usual lately causing delays.
You should receive confirmation soon though."
We (a local hackerspace) have a Tumblr blog and wanted to make ourselves a Facebook page. Before going live we wanted to import all our Tumblr content to Facebook so our fans on Facebook can browse it here as well. For this I have made an app that reads all the posts from our Tumblr blog and publishes them to our new Facebook page (backdating those posts as well). Here's my problem: after the app does about ~130 re-posts (~260 operations: publish + backdate) I start getting an error:
Received Facebook error response of type OAuthException: It looks like you were misusing this feature by going too fast. You’ve been blocked from using it.
Learn more about blocks in the Help Center. (code 368, subcode 1390008)
The block is gone the next day, but after a similar amount of operations it's back. After a couple of hours later, when the block is gone again, I introduced 6 second delays between operations, but that didn't help and after 19 re-posts I'm blocked again. Some facts:
I am publishing posts to a feed of (yet) unpublished page I am the (only) owner of.
The app is a standalone JAVA application and uses restfb to work with Facebook.
The line that is causing the error: facebookClient.publish("me/feed", FacebookType.class, params.toArray(new Parameter[0]));
All publish operations contain a link, mostly to respective posts on out Tumblr. Some contain message, caption or a name (depending on post type).
I need to re-post ~900 posts from Tumblr, I have done ~250 so far. When over, I will likely put in on server, scheduled, to keep syncing single new posts.
This app is not meant to be used publicly, it is rather a personal utility (but the code will be posted to GitHub, should anybody need it).
This is my first experience with Facebook API and I wasn't able to find a place where I could officially address them with this question. I could proceed by doing 100 posts/day, but I'm afraid I will eventually get banned for good, even though I don't feel like doing anything wrong.
I haven't put any more code here, as the code itself does not seem to be a problem, but rather the rate at which it is executed.
So, should I proceed with 100 posts/day and hope I won't be banned, or is there another "correct" way of dealing with this?
Thanks in advance!
I'm answering a bit late but I just had this problem too so I did some research : it seems that besides the rate limits shown in Facebook docs, there's also a much more limited and opaque rate for POST requests to limit spam.
It's not clearly set but it could depend on your relationship to the page you're writing to (admin or not), if you post to multiple pages and finally if you post too quickly.
To answer the question, it seems that it would have been okay if you had done like 1 post per minute or less.
I think you exceed the rate limiting for your user Id.
- Your app can make 200 calls per hour per user in aggregate. As an
example, if your app has 100 users, this means that your app can make
20,000 calls. One user could make 19,000 of those calls and another
could make 1,000, so this isn't a per-user limit. It's a per-app
limit
- That hour is a sliding window, updated every few minutes
- If your app is rate limited, all calls for that app will be limited, not
just for a specific user
- The number of users your app has is the
average daily active users of your app, plus today's new logins
Check this: https://developers.facebook.com/docs/graph-api/advanced/rate-limiting
It looks like you were misusing this feature by going too fast. You’ve been blocked from using it.
Learn more about blocks in the Help Center.
If you think you're seeing this by mistake, please let us know.