I am here to ask a question about server-side updates.
When someone make an update to, for example: A Google Play Store's app, the update do not appear immediately, and takes longer for someone than for others.
Same on websites or webapps: When (for exaple) Google updates the YouTube server-side, they say that it may take longer to be applied on your Account.
Why does this happend?, Is something about CDNs? in that case: How much time does take a CDN to replicate the content from the original server? Isn't that immediate?
Thank you so much, if I made any misstake on the redaction, please feel free to correct it.
Thanks.
the update action itself does not take much time, but when a company makes updates they do not leave them available for everyone, but only for a small group of users for test and feedback and if the group is happy with these changes, the testing circle expands and so on until these updates are available to everyone or maybe not. so that's what takes time!
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I don't really know how to explain this, so bare with me. But our Facebook pixel detected traffic from another domain. We only have one domain. We went to see what other domain it could possibly be referencing. It turns out, this other domain was a carbon copy of our site. The only thing that was different was the web address. Does anyone have a clue what is going on? It's as though someone is retargeting our customers to a mirrored website.
We tested the foreign site by placing an order using store credit given to ourselves on the backend of our site. The order went through and instead of showing the order was placed in the US, it said it was placed in Turkey.
This is over my head and I have no clue where to start solving this issue.
I've actually seen this happen to someone else before. I'm not sure what the motive behind doing something like this is - but if the orders from the cloned store are being paid to your gateway, then the upside is that you're not losing money over it. However, I do believe that the intent is somewhat malicious.
The most logical reason I have been able to come up with is that if your store has high amounts of traffic, is well known, and has a good SEO rating, the people that are cloning your store are trying to "SEO-Hijack" you in a sense. Essentially piggybacking off of your site because of the SEO ratings it already has in order to boost their own and potentially turn it into a separate store/website later.
This isn't necessarily something that can be fixed by BigCommerce since the copy of your store isn't on the platform whatsoever, since they are essentially just piggybacking off of your SEO rating. The best option here would be to do a domain WHOIS lookup for their domain and report it as fraud to their registrar as an attempt to get legal action to be taken or a cease & desist.
Sorry that this is happening to you!
Here's a helpful explanation that I was able to find and a helpful blog post on how to prevent it and the steps to take.
Oh no, I'm sorry to hear about this! As blurfus suggested above -- Please the BigCommerce Support team to report this as soon as you can. You can find their contact information here: https://support.bigcommerce.com/s/#contact
I'm a wordpress developer, but for a customer we are gonna set up moodle courses.
Some courses are fine and are linking to other courses on other sites that tracks completion.
But on some courses we are gonna set up a youtube video with vidtrack.
This vidtrack is logging in the database mdl_youtube that the user with id something is stating the video, pausing and reached the end.
It's this END that we are interested in.
None of us has ever been using moodle so this is kinda new.
We have been checking the activity completion in the course but can't find anything that will let us use this logging to the database from vidtrack.
Is this something that we have to code on our own? And where in moodle source code do we do this?
Hope you guys understood the question.
I will answer all the questions that you have in case i left something out or are very bad at explaining the problem.
Have a nice day.
The only solution that seems to me without getting into coding is that, put all your files through SCROM packages in SCO and then divide them into segments.
If it is a long video, this would definitely be a good strategy because even though one cannot force students to actually see the video, at least they would be forced to wait for each segment to end and then click on the next section.
Thanks!!
I want to build simple web based app, where users, for example, could push the spacebar button, and then do something further, like answer a question, and while other users at the same time only sees that this question is not available any more for answer. When user submits answer, everyone see it.
All right, here is an example. I have seen TV shows, where four players have one button, if one or two of them know answer, they hit a button, and one lamp turns on and the first is allowed to answer, while other keeps their mouths shut. I want to build the same idea, but in the web.
But problem is that, I don't know where to start, what keywords I should search for help on google and so on. I see, that it might work on HTML5, maybe JavaScript and so on.
I have idea using Ajax, but request it every second to get latest actions made seems rubbish. Also I found one service called Pusher, but it has limited users in one time, which doesn't fit my needs.
I need just ideas. Thanks.
Before you read the rest, a disclaimer: I work for Realtime.co but I do believe I can help here so I'm not trying to "pitch a sale".
You can check out Realtime (www.realtime.co). It's basically a set of tools for developers to use real time technologies on their projects. It uses websockets but does fallback to whatever the user's browser supports (such as long polling, for example).
Behind Realtime you have a one-to-one/one-to-many/many-to-many messaging system that will transport your messages to and from your users.
There's also a plus which is the fact that the Realtime framework is actually cross-platform. This means that you can even have your web users communicate with iPhone users, Android, users, Windows Phone, desktop applications, server applications, etc..
You can learn about the JavaScript API here: http://docs.xrtml.org/getting_started/hello_message.html#javascript.
You only need to register at Realtime.co as a developer and start using the free license.
I really hope that helps.
Okey, I think I will go with node.js.
Writing all this previous post, made me think in right way :)
As I'm starting to develop for the web, I'm noticing that having a document between the client and myself that clearly lays out what they want would be very helpful for both parties. After reading some of Joel's advice, doing anything without a spec is a headache, unless of course your billing hourly ;)
In those that have had experience,
what is a good way to extract all
the information possible from the
client about what they want their
website to do and how it looks? Good
ways to avoid feature creep?
What web specific requirements
should I be aware of? (graphic
design perhaps)
What do you use to write your specs in?
Any thing else one should know?
Thanks!
Ps: to "StackOverflow Purists" , if my question sucks, i'm open to feed back on how to improve it rather than votes down and "your question sucks" comments
Depends on the goal of the web-site. If it is a site to market a new product being released by the client, it is easier to narrow down the spec, if it's a general site, then it's a lot of back and forth.
Outline the following:
What is the goal of the site / re-design.
What is the expected raise in customer base?
What is the customer retainment goal?
What is the target demographic?
Outline from the start all the interactive elements - flash / movies / games.
Outline the IA, sit down with the client and outline all the sections they want. Think up of how to organize it and bring it back to them.
Get all changes in writing.
Do all spec preparation before starting development to avoid last minute changes.
Some general pointers
Be polite, but don't be too easy-going. If the client is asking for something impossible, let them know that in a polite way. Don't say YOU can't do it, say it is not possible to accomplish that in the allotted time and budget.
Avoid making comparisons between your ideas and big name company websites. Don't say your search function will be like Google, because you set a certain kind of standard for your program that the user is used to.
Follow standards in whatever area of work you are. This will make sure that the code is not only easy to maintain later but also avoid the chances of bugs.
Stress accessibility to yourself and the client, it is a big a thing.
More stuff:
Do not be afraid to voice your opinion. Of course, the client has the money and the decision at hand whether to work with you - so be polite. But don't be a push-over, you have been in the industry and you know how it works, so let them know what will work and what won't.
If the client stumbles on your technical explanations, don't assume they are stupid, they are just in another industry.
Steer the client away from cliches and buzz words. Avoid throwing words like 'ajax' and 'web 2.0' around, unless you have the exact functionality in mind.
Make sure to plan everything before you start work as I have said above. If the site is interactive, you have to make sure everything meshes together. When the site is thought up piece by piece, trust me it is noticeable.
One piece of advice that I've seen in many software design situations (not just web site design) relates to user expectations. Some people manage them well by giving the user something to see, while making sure that the user doesn't believe that the thing they're seeing can actually work.
Paper prototyping can help a lot for this type of situation: http://en.wikipedia.org/wiki/Paper_prototyping
I'm with the paper prototyping, but use iplotz.com for it, which is working out fine so far from us.
It makes you think about how the application should work in more detail, and thus makes it less likely to miss out on certain things you need to build, and it makes it much easier to explain to the client what you are thinking of.
You can also ask the client to use iplotz to explain the demands to you, or cooperate in it.
I also found looking for client questionnaires on google a good idea to help generate some more ideas:
Google: web client questionnaire,
There are dozens of pdfs and other forms to learn from
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I'm working in a small company and weeks away from deploying a web-app that will be used a lot. Everyone at one location will have to learn to use it, and although I think it's pretty easy and intuitive I may be biased.
I've written a help guide with plenty of screenshots that's available on every page, but I'll still need to train everyone. What's the best way? How do you take a step back and explain code you've been working on for weeks?
First try to avoid the training:
Perform usability testing to ensure your web app is intuitive. Usability testing is a very important aspect of testing and it is often ignored. How you see your system will probably be very different as how a new user sees your system.
Also add contextual help as often as you can. For example when I hover over a tag in stack overflow, I know exactly what clicking it will do, because it tells me.
Also this may seem obvious, but make sure you link to your documentation from the site itself. People may not think of looking in your documentation unless its right in front of their eyes.
About training documentation:
Try to split up your material into how your users would use the system. I personally like the "trails" option that Sun created for their Java tutorials. In this tutorial you can do several things, and you can chose on which trail you'd like to go.
Support random reads in your help documentation. If they have a task to do in your web app, then they should be able to get help on that without reading a bunch of unrelated content.
Make sure your documentation is searchable.
About actual training sessions:
If you are actually performing training sessions, stay away from explaining anything related to your code at all. You don't need to know about the engine to drive a car.
Try to split up your training sessions into very focused aspects of your system. If you only have 1 training session available to you then just do one specialized use case of your system + the overall description of the system. Refer to the different parts of documentation where they can get help.
Letting the community help itself:
No matter how extensive your documentation is, you'll always have cases that you didn't cover. That's why it's a good idea to have a forum available to all users of the system. Allow them to ask each other questions.
You can review this forum and add content to your documentation as needed.
You could also open up a wiki for the documentation itself, but this is probably not desirable if your user base isn't very large.
Few ideas:
Do you have some canned walk-through scenarios? Don't know if it is applicable for your product, but I built a pretty substantial product a couple years ago and developed some training modules that they'd work through - nothing long, maybe 15 minutes tops for each one.
I put together a slide presentation that hit the highlights to talk about what it does. I would spend about 10 minutes going through the app's highlights to familiarize them with it before doing the hands-on stuff.
People don't tend to read stuff, unfortunately. You could put hours and hours into a help document, and still find that folks simply don't read it or skim over it. That can be frustrating. Expect that answers that are in your guide will be the topic of questions your users will have.
Break up any training you do into manageable chunks. I've been to a full-day training exercise before and the trainer broke it into short pieces and made it easy for me to get the training topic in my head. You don't want to data-dump on them because their eyes will gloss over and you'll lose them.
Ultimately, if your app is highly usable, it should be a piece of cake. If it isn't, you'll find out. You might want to have a few folks you know run through your training ahead of time and give you constructive criticism on it. Better to fix it before the big group is trained. You'll be more confident in the product and the training materials (whatever they are) and you'll likely have a better training experience.
If applicable, provide an online help/wiki/faq for them. Sometimes that is helpful.
Best of luck!
You should really have addressed this issue a lot earlier in the development cycle than you are doing.
In my view the ideal scenario for corporate software is one where the users design their own application and write their own documentation and I always try to strive for this. You should have identified key users early on and designed the system with them (I try to get my users to do basic screen designs and menu layouts in Excel or similar - then I implement that as static pages and review before writing a line of significant code, obviously they won't get the design right first time, but it's your job to guide them - and ideally in a way where they think they came up with the correct design decisions, not you :-) ).
These users should then write the user documentation from this design in parallel with you developing the system. I have never seen help documentation delivered by a IT department/software company used significantly in a corporate setting. Instead what happens is the users will create their own folder of notes and work-arounds and refer to this (in fact if you're ever doing system analysis to replace an existing system finding the 'user-bible' for the old system is a key strategy). Getting the users to write their own documentation up-front simply harnesses what will happen anyway - but this is vastly easier if the users feel they have ownership of the system because they designed it themselves in the first place.
Of course this approach needs commitment and time from your users, but generally it's not that hard a sell. It's trite, but working as a facilitator so the users can develop there own system rather than as a third party to give them a system pretty much guarantees user acceptance.
As you are where you are you're too late to implement all of this, but if you can identify a couple of keen, key, users and get time from them to write their own documentation then that would be a good move. If you can't get even that then you need to identify an evangelist who you can train to be the 'departmental' expert and give them 110% of your energy to support them.
The bottom line is that user acceptance is based on perception, and this does not necessarily correlate with how usable an system actually is. You have to focus on the group psychology of this as much as the reality of the system, which tends to be tricky for developers as we're much more factually based than most people.
I'll be looking into something like this too in the next few months.
In your case, hopefully the UI has already undergone user acceptance testing. You say you work in a small company. Is it possible to get the least tech-savvy person there to try it out? In fact, get them to try it out without any guidance from yourself except for questions they ask. Document the questions and make sure your user-guide answers them.
The main thing for me would be logic and consistency. If the app's workflow relates logically to the task it has been designed to accomplish and the UI is consistent you should be OK.
Create a wiki page to describe the use of your system. Giving edit rights to the users of your system lets the users:
update the documentation to correct any errors in the initial release of documentation,
share any tips on usage they may have found.
share unusual uses for the system that you may not have thought of.
request features.
provide any workarounds they've found while waiting for the new functionality to be implemented.
Try a few users first, one or two in a small company. Mostly watch, help as little as possible. This tells you what needs to be fixed, and it creates an experienced user base - so you are not the "training bottleneck" anymore.
Turn core requirements/use cases/storycards into HowTo / walkthroughs for your documentation.
For a public training, prepare a 10..15 minute presentation (just that, not more!) that covers key concepts that the users absolutely must understand, than show your core walkthroughs. Reserve extra time for questions about how to solve various tasks.
Think as a user, not as a techie: - noone cares if it's a SQL database and you spent a lot of time to get the locking mechanisms right. They do care about "does it slow me down" and "does something bad happen when two people do that at the same time". Our job is to make complicated things look easy.
It may help to put the documentation on the intranet in an editable form - page "comments", or wiki maybe. And/or put up a "error wiki" for error messages and blips - where you or your users can quickly add recomendations, workarounds and reasons for anything that does not go as expected.
Rather then train all those people I have chosen a few superusers (at least one person from each department) and trained them to teach the rest of the employees. It is of course vital that those super users are
well respected in their departments
able to teach
like the application
The easy way to ensure that they like the app is to have them to define the way it should work :-). Since they should work with this app each and every day they are the prime stakeholders, no matter what management states