Has anyone tried the trac to fogbugz conversion/import tool? - import

http://our.fogbugz.com/default.asp?W977
I suspect it will be a simple task, but just thought I would ask before I tried it.
If you have used it, how did it go? Any caveats or things to help? Can the changes be undone automatically?
Anything you would have done differently or configured in trac beforehand to make it go easier?
By the way:
I am pleased with my initial trial of fogbugz, Nothing wrong with trac, but I really wanted an autoresponder and a way for emails to support#mycompany.com to create a new ticket and reply. It is just so professional.
Curious about the project estimation, but that was not a factor. I am looking forward to trying that.

I tried it and it choked on our Wiki pages. I wasn't particuarly excited about the way the import tool mapped the Trac fields to the FogBugz fields.
Another issue is that you can't really delete issues once they're in FogBugz, so after the first failed import I just closed my Student & Startup account and opened a new one.
I ended up transferring our ~100 bugs manually because I decided too many of them were stale and it was worth the time it took to personally look at each one and rethink the priority. If you have more bugs or aren't at a point in your project where stepping back and looking at the whole To-Do list in that way would make sense, that might not be an option.
All that said: I'm loving FogBugz. The fact that our users and testers are getting confirmation emails with links to their tickets is forcing us devs to be more responsive to incoming requests, and the email tools make it easy to have a conversation about each issue. In my case, the import pain was worth it.

Related

What is the current best antispam solution for online forms without using a captcha?

Hopefully this is an acceptable subjective question. We are interested in your specific and recent experiences.
For years, we used the “hidden field” trick to confuse spambots into not being able to deliver spam via an online form. In particular, this solution from Nfriendly worked perfectly.
Over time, though, spambots got smarter, and it no longer stopped much. We removed the previous solution during a site redesign because it didn’t work well with the new setup. Spam continued, albeit not at a noticeably higher rate.
We would like a new solution that blocks at least most spam without having to resort to a captcha that could discourage user interaction.
There are lots of good posts on StackOverflow about various methods to try and stop, or at least reduce, spam via an online form without using a captcha, but most of them are rather old and tend to be discussing techniques that probably also have been defeated by now like the hidden field solution.
In your recent experience, have basic math problems in lieu of a captcha been defeated already? Has it discouraged user interaction? How about this clever idea of displaying a photo of Mario on a video game site and asking the user to identify him? In your experience, are spambots smart enough to defeat that method?
It seems like the most recent ideas to avoid a captcha are trying to detect human-like activity, but these may add quite a bit of overhead.
Before attempting to implement one of the most recent ideas or try to roll our own, some community feedback would be helpful.
Based on your recent experience, what do you think is the current, best, lightweight solution for reducing spam submitted via an online form without using a captcha? Why? Thank you.
CAPTCHAs now require increasing amounts of third party data to be loaded. Sometimes they require increasing amounts of click-n-wait interaction. The only consolation has been the thought that we're providing useful evaluation for a distant process.
The depressing result of this is that the old 'evaluate a written puzzle' approach is now, comparatively, less annoying! So choosing a topic appropriate to your audience, all you need to do is refresh your question database occasionally to balance the spam against the complaints.
Unless of course you already have a dataset that could do with some crowd-evaluation.

Accurev Triggers for Security, Stream Management and JIRA Integration

About 6 months ago we started using AccuRev with JIRA for our source control and issue management, but there are some obvious problems, like a lack of security, everyone can pretty much do anything, like lock and unlock stream and change streams belonging to anyone else and on top of it the default email trigger that ships with Accurev is not very good.
Accurev allows for pre-create, pre-keep, pre-promote and server-post-promote phase and I've decide to use those to help me manage some of the wild west of Accurev development. I'll stick with PERL since that is what they used for the original trigger and will post mine here later, but before I start, I was wondering if someone maybe already had this problem before, how did you solve it and if you could post some of your triggers here or ideas for triggers and what can be managed through them, it would be greatly appreciated.
Disclosure, I've worked for AccuRev for almost 7 years. It's mostly by design that AccuRev starts off in an open development model. The goal is to enable whatever process you as an organization want to adopt. Some companies flourish in this wide open model, others have very stringent requirements and lock things down tightly using a combination of GUI features and the triggers you mentioned.
The sample triggers we ship with the product provide a solid framework for advanced process security. For example, one of the default clauses in the server_admin_trig.pl is that you can't change someone else's workspace. Typically, companies will work with AccuRev at initial implementation time (or any time later, or on their own) to determine what level of customization, if any, is needed for these triggers.
Sounds like you have the requisite Perl experience to setup whatever you need, but can you give an example of some behavior you'd like to control, and perhaps I can post a sample. As a sidebar, please feel free to contact me using my username # accurev dot com and I'm sure we can find some way to assist.
Regards,
~James
Since Accurev 5.7 there is a very good example server_admin_trigger.pl in the distribution with all the commands covered and described. Once we upgraded to 5.7, getting the admin trigger done just the way I wanted was a breeze.

How can I convince my department to implement a version control system?

I recently joined the IT department of a big insurance company. Although the department's title is "IT", a lot of code gets written here; Java, JSP, JavaScript, COBOL and even some C++ from what I've heard. All the programs that allow insurers, brokers and the rest of the tie-wearing, white-collar workers to issue new contracts and deal with clients runs on the code produced by this department. I've been told that the department is pretty good by the parent company's standards and that we've even received an internal award or two. We're 17 people in the department, split in smaller groups of 2 or 3. As you might've guessed from the COBOL part further up, the average age is over 40 years (as a point of reference I'm 29 yo).
Right now, there is no version control system in place (there exists a general backup scheme though). When needed, files are passed around through shared folders. Usually there's one person in every group responsible for copying the "final" version of the files back to the production server. I find this absurd and even a bit dangerous.
How may I try to convince management that we should implement a VCS scheme in our department? I've never deployed a VCS myself but every other place I've worked at had one. I think I'll hit a "we've been OK until now, why bother" wall from the first step, coupled with the age of most of my co-workers that will feel this step is an unnecessary hurdle.
I know the basic advantages of VCS (traceability, granular backups, accountability etc). I'm looking to back my case with realistic cases and examples of real added value over the implementation costs, not just a "but-but-but, we must have a VCS you fools!" :-)
You don't necessarily need their permission.
Install svn on your machine, start using it, and then start convincing your fellow team members to use it too.
Then watch and see what happens.
Edits
The basic idea of this is that it's easier to show than to tell.
It's a great idea to support your ideas with a working implementation/solution.
Of course, if you succeed, and they want the system used department/company wide, you must be prepared to support the transition, know how the software is to be installed and used.
Going ahead and using something accepted in the industry is faster than having discussions on what system should be used.
There is a good change that this will get you noticed. You may also get your peers respect and support.
As suggested, the same approach can be made on other areas:
issue/bug tracking systems
quality tools
time tracking
continuous integration
a wiki for knowledge base, HOWTO's, guidelines, tutorials, presentations, screencasts
different IDEs and tools
build tools
automated deployment
various scripts that would save your team time
.. any item that will visibly add quality to your work, but doesn't (yet) disrupt existing methodologies and practices.
Joel Spolsky has an excellent article: Getting Things Done When You're Only a Grunt
Quote
Nobody on your team wants to use
source control? Create your own CVS
repository, on your own hard drive if
necessary. Even without cooperation,
you can check your code in
independently from everybody else's.
Then when they have problems that
source control can solve (someone
accidentally types rm * ~ instead of
rm *~), they'll come to you for help.
Eventually, people will realize that
they can have their own checkouts,
too.
Management? I will put bold the expressions and words you should use:
Your should display some examples how a VCS will prevent losing money to the company if some error/bugs or disaster happens. It will be faster to solve all problems, so maintaning the systens won't be so lazy and people become more productive.
You should also mention that implementing a VCS has no costs.
VCS will also give advantages for backup all the existing code. So, all the code will be safe.
My opinion on how to go about doing this, is that you should try to convince your fellow developers first. The way I see it, there are two ways this might go about:
You give the right arguments to the other developers (possibly only the head developers will suffice), they like the idea, and the suggest it to management. Management is easy to convince at that point, so everyone is happy.
You give the right arguments to management, who get all excited (great!) and mandate that version control has to be installed and used by everyone. Here's the thing: If at this point the other developers are not sold to the idea already, then (a) they might be hostile to an idea that management is forcing upon them, and (b) they might not like you for being the cause of it all.
So what are good arguments to convince fellow developers? As someone who uses subversion (which is the one I recommend in this case, by the way) even for his solo projects, here's a few advantages I can think of:
Using version control forces people to think of code modification in terms of a series of small, self-contained changes. This is an extremely beneficial way of working: where otherwise people would be inclined to make lots of changes all over the place, leaving the code in a mess, version control kinda forces them to change the code in bite-size, easy-to-swallow bits, keeping the code compiling at all times, easing the cost of integration with other modules, etc.
Version control makes it very easy to see what has changed in the code each time. This might sound trivial, but when you start modifying code it's easy to lose track after a while. But with VC it's all an "svn diff" (or equivalent) away, always.
Version control makes it very easy to see who has changed the code each time. So that, for example, when something breaks, you know who to blame. (It's not an accident that the subversion command which shows who last changed each line is called "svn blame".)
Version control makes it very easy to see why a piece of code was changed. Commit messages, if used properly, essentially provide continual documentation of the ongoing development process. Documentation that otherwise wouldn't be written.
Version control makes it very easy to track down regressions and see where they appeared. In the easy case, you just track down commit messages and spot the culprit. In the average case, you have to consult the diffs too. In the hard case, you have to do regression testing of previous versions using what amounts to binary search, which is still better than the no-VC case, where you simply have no clue.
This list is not exhaustive, of course, but these are the main benefits that come to mind right now. Obviously, as others have already mentioned, it's easier to show all this to your colleagues than to describe it to them, and setting it up for yourself first (but importing everyone's code, mind) sounds like a great idea.
As Joel points out on one of his articles, start using your own one man version control system and market its benefit on every opportunity you get. Show them the benefits of traceability, granular backups etc from your single instance. People will start realizing its benefits irrespective of their age.
I agree with the answer that are referring to the Joel Guerrilla article.
Install/Use some thing with a low overhead. Hg (Mercurial) is easy in a mixed eniroment and is good because you can bail out and use something else in an easy way.
You must share your things without making a fuzz about it. When someone needs your code, export it and use the "standard" corporate method (shared folder or whatever)
When you get code, always import it into a repos, if you think it is a new commit of a repos you already have, try to get it into that one.
Sooner or later you will have a code for several project and hopefully some commits on some repos. Then you can expose those with the mercurials webserver interface (hg serve -p XXXX).
When the times comes when someone don't know why something suddenly don't works as it should be and is trying to figure out why becase it was working last monday ... and you know that you have that code in a repos step up and ask if you can be of any assistance. Get the falty code, commit it into your repos and expose with hg serve. Look at it in the browser.
My point is that you must prove with real cases to your colleges that this stuff has a value.
If the haven't figured it out by themselves after some many years you have a mountain to climb but it can be done. You must be patience though. It could very well take a year to convert one man (old dog). If you have any younger coworkers try to do this together, the more code you can get hold on the better.
I would point out the hazards of not having one - lost code, developers over writing each other changes, ability to rollback problems, etc.
Also since Subversion and some others are free, point out there is no real cost to purchase, jsut the time to implement.
The biggest issue you will have as the new guy is that you will be seen as rockign the boat, if they had no issues to date they will be hard to convince. Perhaps start using it locally jsut for yourself and maybe they will like what they see and start to adopt it.
I would try small steps, maybe ask the others if they ever used one, point out the benefits, when an issue arises that a system would have prevented or aided in point it out delicately.
From a purely business perspective, and depending on the size and nature of your parent company an IT auditor may consider your lack of a VCS a finding (i.e. something that needs fixing). I believe you could improve your pitch to management by telling them that any CVS is a great way of showing that your department respects its resources and works in a structured way and efficient way, something auditors always like to see.
I don't know how your corporate culture works but I'd be careful about rolling out your own CVS since if it does see use it suddenly becomes your responsibility when things go wrong, even if you were not at fault. To cover your ass (and keep the aforementioned auditors even happier) I'd roll the system out with a full set of written procedures for its use and maintenance.
Finally while I myself am a big fan of initiative at any level of the enterprise don't expect people to remember to say thanks when they figure out how great it is. Some might, but for the most part you're doing this to make your own life easier and for your own karma.
Remember, there are plenty of version control systems that are absolutely free. And the amount of time spent installing and maintaining a version control system should be somewhere near 0 (they shouldn't require any maintenance). There isn't even a space penalty for most systems, as they can compress things internally.
You have listed some advantages, and there are others. But more importantly, I can't think of a single disadvantage.
I would also recommend starting with implementing VCS (Version Control System) for yourself first. I'd recommend using one of distributed VCS (Git, Mercurial, Bazaar) rather than centralized Subversion, because it would be easier to create central repository (or repositories) by cloning than moving your Subversion repository to central place. Distributed SCM can be also used in a smaller group to exchange ideas.
A few advantages of (modern) version control systems:
You can always revert (go back) to last working version of your code (provided that you follow some sane version control conventions, like at least tagging only tested code). With code shared via folders it might turn out that no one version works, backup copies were deleted to save space, and recovering code from backup is tedious / was never tested.
You can switch between working on some new feature (some experimental work), and working on urgent fix in currently deployed version (maintenace work) thanks to branches (and stash / shelve for uncommitted work).
If you follow good practices for version control (small and often commits, changes being about one single thing, writing good commit message describing change and whys of change) you would have much, much easier finding bugs, be it by bisecting history to find which change introduced bug, or by using version control system to look up who was responsible for given area of code (annotate / blame).
Start talking to the other developers about problems thay have had in the past as a way to get to know the system and how it evolved (sneaky, sneaky, sneaky, but hey this information will probably come in handy at some poitn even aside from the version control issue). You are bound to sooner or later find some wonderful examples of things that have already happened which would have been far less painful if you had version control. Use these examples when you present the idea to management.
I agree with the idea that you can probably start using your own version control and eventually will be able to help thm out of a fix, but I'd bet money they have been in some of those fixes already and if they already remember how painful the problme was before, it will help sell the new idea.
Look for another job.
Seriously.
There are way better jobs out there that don't require you to teach the existing staff.
Ones where you could go into work and just, y'know, work.
Also, keep in mind that 30 isn't far off. That's the age at which most people
stop suffering fools gladly.
Just a heads up.
EDIT
It's been suggested that quitting a bad job is for quitters.
Maybe so, but keep in mind that you're supposed to
put your employer to the Joel test before you accept the job, not after.

How to stop pirates? Someone already nulled and pirated my script :(

I dont know what to say. About 3 days ago I released a script to the public. Today I realised, after searching on google that someone had already nulled (removed my protection) and pirated the script.
How do I stop users from pirating the script? It is written in PHP.
Please help or suggest some solutions.
Thank you for your time.
UPDATE By releasing to the public means that I have started selling it to users.
UPDATE My program is priced at only $49. Very reasonable for the functionality it offers. I do not understand how I should stop pirates from pirating my code. The replies which most people have given are rather sarcastic. I was hoping for some good advice. I know there is no silver-bullet. But some techniques which you have used in your PHP programs.
The only real way to prevent piracy is to not give the user the program at all! What I mean by this is have the logic you want to protect remain server side and offer a client interface.
There are a few companies that offer protection services, but these are expensive and can sometimes still be overcome.
If you're worried about this happening again, try obfuscating your code. Here is a free program to do just that on PHP code.
I'm not trying to be sarcastic here: forget about them. Here's my rationale:
You can spend tons of time trying to
prevent pirates from pirating your
stuff, or you can spend the same
amount of time giving your paying
users more functionality.
Extreme copy protection does not give your paying users anything but more
hoops to jump through to use your
application - which might lead them
to get frustrated.
Pirates will pirate your applications
no matter how much time you spend
trying to stop them.
Budget a certain
amount of time to put in basic copy
protection - just enough to keep the
honest people honest.
Most importantly: Don't irritate your paying customers.
They are the ones you need to make
happy.
There's not much you can do.
Be flattered your work was deemed worth the effort!
How do I stop users from pirating the
script?
Do not release sensible source code to the public...
[EDIT] After a few downvotes, I decided to comment on my answer:
Any code that is released public has a chance of being hacked. This is the number one reason why Javascript is not secure. No matter how much you will obfuscate it, compress it or translate it to some random japanese dialect, it is still source code that the user has access to. Hence it should not contain any sensible information such as passwords or such. All sensible data should be stored in the server side where it is kept hidden from the user.
If you are releasing a php framework containing both the server and client code; then you have no way of fully protecting yourself. PHP is, like Javascript, an interpreted language. You may translate it, compress it, or obfuscate it as much as you want, (and it's probably the best thing you can do) you will never fully protect it when released to the public.
Again... If there was a magic way to prevent code from being broken, it would have been known for a long time. No-cd patches / cracks for new games/softwares now are almost released the same day as the softwares themselves. It is, as noted by Paul, a form of flattery for you, even though I understand how sorry you may feel.
There are a few instances where programmers ended up with bullet-proof protection, but it usually involved high-end engineering.
With PHP, you're mostly out of luck. It's an interpreted language, which means that you are essentially forced to give away the source code. Sure, there are obfuscators (tools that "scramble" the source code to make it near impossible to read for humans), but they can be circumvented as well.
There are product like Zend Guard which seem to offer a better level of protection, but from my understanding, your customers need Zend Guard installed as well, which is almost never the case.
There are several methods of handling this:
Offer your product as a service. This means finding appropriate hosting in the cloud, etc. This removes access to your code base, thus preventing direct piracy. Someone can still reverse engineer your stuff, but I'll touch on that later.
Add a unique identifier to each version of the script sold. This can be done automatically, and is great to do with obfuscated code (another, complementing method). This will give you the ability to track whoever pirated your code. If you can track them, you can sue them (or worse).
Pursue legal action. You'll need to know who leaked the code in the first place for this. Their PayPal information or even an IP address should be enough. You go to your lawyer, ask him to get a court order telling PayPal/ISP to release the identity of the thief, and then start tracking them down. If they're located overseas, your only real option is to freeze/appropriate funds from PayPal/credit card. Banks will be sympathetic only if they have a branch in your country (which can be targeted for legal action).
Ignore it, and simply build your business model around the support that you offer.
The sad fact is that information cannot be secured completely. There is no way to prevent a team of Indian programmers from reverse engineering your program. So you just have to be better than them, and constantly improve your product (this is "A Good Thing (TM)", so do it anyways)
Also keep in mind that DRM and other solutions are often controversial, and will reduce your sales (especially among early-adopters). On a personal level, I would suggest viewing this as a compliment. After all, your script was useful enough that someone bothered to pirate it within a week!
PHP is easily decoded, so for people who really want to know, it's easy to find out the source code. However, there are certain obfuscator programs such as this one that'll make your PHP script almost unreadable for those trying to decode it.
What kind of protection did you think you had added to a PHP script, anyway? You should add a line of the form:
if ($pirated)
exit();
and then make it mandatory (in the licence agreement) that users set the $pirated variable accordingly.
Forget trying to prevent it
Go the way of CakePHP (see sidebar on front page) and many other open source projects and ask for donations.
People actually do it!
Contact the pirate and let h{im,er} know that you will be forced to take legal action against them if they do not abide by the license.
I agree with #Michael.
Try ionCube or Zend Guard. They are both commercial offerings, but you say that you are selling your software so it might be worth it. Although nothing is foolproof and can be reverse engineered with enough effort and technical skill, these solutions are probably good enough for the average PHP script vendor.
I agree with Samoz's suggestion to keep the logic server side, however this can often be hard to do. The best strategy is to make the user want to buy it by offering updates automatically to registered users, as well as installation, advice and good support. You are never going to sway people hell bent on pirating, however your goal should be to persuade those who are undecided as to whether to pirate or purchase the script.
Any obfuscation/decryption technique for PHP can be cracked
Jumping in very late to this conversation, but saw this question featured. Nobody mentioned contacting a lawyer and pursuing litigation. You likely saw the script on a server - hosted by a known hosting company - you can probably get a DMCA takedown to have the script removed. If you really press the case, you may be able to sue for damages.
Found this link to assist in going this route:
http://www.keytlaw.com/Copyrights/cheese.htm
You could always pirate it yourself to the internet and hope that any nuller will think "its already been grabbed" so don't bother. But pirate a real buggy version. When users come to you looking for help you'll know they have a pirate version if they question you about specific bugs you purposely added and you can approach them accordingly
If your script won't consume a lot of bandwidth, you could keep your "logic" server-side, as samoz suggested, but if your users won't use it responsively ( a crawler, for example ), this could be trouble.
On the other side, you could become a ninja ...
Attach a copyright notice to it. Some companies will actually care that they're using software properly.
Actually I think it's easier to protect PHP scripts than desktop software, because with latter you never know who is running the cracked copy.
In case of PHP on the other hand, if people run your software on public web servers, you can easily find them and take them down. Just get a lawyer and turn them in to the police. They could also be breaking DMCA laws if they remove your protection so that gives you even more ammunition.
Technical way to protect your code is obfuscation. It basically makes your code unreadable like binaries in compiled languages (like Java). Of course reverse engineering is possible, but needs more work.
In general it's hard to prevent users from stealing code when the program is written in a scripting language and distributed in plain text. I've found that http://feedafever.com/ did a really nice job of being able to sell PHP code but still give the code to users.
But the solution to your problem is very dependent on the domain of your program. Does this script run on the users machine with no internet connection? Or could this be a hosted service?
I'd also suggest looking at some of your favorite software, and seeing how they convinced you to pay for it initially. The issue I find isn't always "how can I prevent my users from stealing my software" but sometimes more "how do I convince my users that it's in their best interests to pay me". Software piracy often comes when your product is overpriced (Ask your friends what they would pay for a software package like the one you are selling, I've found that I have historically overpriced my software by 20%).
Anyway, I hope this helps. I'm glad that you are trying to create software that is useful to users and also not incredibly crippled. I personally of the mind that all software that isn't shrink wrapped or SAAS should be free, but I totally understand that we all need to eat.
The trick is not to try to prevent the piracy (in the long term, this is a losing battle), but to make the legitimate version of your product more accessible and/or more functional than the pirate versions.
"Making it more functional" generally means providing involves additional features or services to registered users, which cannot be replicated for free by the pirates. This may be printed materials (a users manual, a gift voucher, etc), services such as telephone support or help setting the product up, or online extras within the software.
I'll point out that companies such as RedHat are able to make significant amounts of money selling open source software. The software itself is freely available -- you can download it and use it for free without paying RedHat a penny. But people still pay them for it. Why? Because of the extra services they offer.
"Making it more accessible" means making it easier to get your legitimate software than a pirate copy. If someone visits Google looking for your software and the first result is a pirate download site, they'll take the pirate copy. If the first result is your home page, they're more likely to buy it. This is especially important for low-cost software: pirated software may be 'free', but usually it takes more effort to get. If that effort is outweighed by the low cost and lack of effort of simply buying it legitimately, then you've won the battle.
I saw anti-piracy working once only. Quantel EditBox systems (a post-processing video solution), Hardware+Software+Internet solution against Piracy. Workstation only works after checking if the bank received the monthly rent. If not, workstation was locked. Funny days when this happens... (Funny days for me, no work at all... No funny day for the hacker.)
Well, PHP is far away from hardware solutions... so I guess your only real choice is a server side protected against a tiny unsafe client pushing content, as pointed in some answer yet.
piracy != copyright infringement
There are known routes to litigate copyright infringers.
Does it really matter enough to hire a legal team?
Obfuscation do add something. It will not be fun to try to modify your code at least even if they can take the first version of it. In best case they will try to find some open source project that does something similar. Guess this would give you an fast fix at least for your problem?

Does eclipse.org have a user feedback forum?

I'm not talking about bug reporting. How do they decide what features to put in new releases? Presumably there is some stream of user commentary somewhere that informs their decision making process. The IDE seems so flexible it's hard to imagine that it isn't being driven by some communal wish list. Ideally they would have something like stackoverflow =)
Anyway, I've been looking over their site for years now, and have yet to find anything like this. Could be I'm just blind.
Ultimately, regardless of what is discussed in the news groups, the bug system is the mechanism to use if you have features that you want added. Just mark the severity as 'enhancement'.
You are looking for the Eclipse.org news portal.
Ultimately, code speaks. If you want an Eclipse project to provide some functionality you care about, you really need to get involved with the project itself. Bug reports are a great way to propose new functionality, but if you're serious about it, consider contributing some of your own effort into the process.