When an email is sent to a queue and there is a contact associated with the "From" email in CRM, upon promoting an email to an email activity the system automatically fills in the "From" field with the contact information. However, if a user with the same email exists in CRM, too, then the system always picks up the system user instead of the contact. I need to override this behaviour to ALWAYS pick up the contact if one with the email exists.
I created a post-operation plug-in (tried a pre-operation plug-in, too) for the event Create for email, trying to override the From field. The problem is, it does not work. When I debug the plug-in, it goes quietly past the assignment without any errors and then the same plug-in fires for the same email again. And again. And again.
When I try instead to create a new email and use the same ActivityList[] I was trying to use for the entity that triggered the event, it works. It seems that the problem is that CRM does not allow changing the From field from a plug-in, or am I doing something wrong? If it's a limitation enforced by CRM, is there a way around it?
My code is below:
var email = ((Entity)context.InputParameters["Target"]).ToEntity<Email>();
...
var oldFrom = ((EntityCollection)email.Attributes["from"]).Entities;
List<ActivityParty> newFrom = new List<ActivityParty>();
foreach (Entity party in oldFrom)
{
EntityReference entRef = (EntityReference)party.Attributes["partyid"];
if (entRef.LogicalName == SystemUser.EntityLogicalName)
user = userLogic.Get(new Guid(entRef.Id.ToString()));
if (user == null) return;
string emailAddress = user.InternalEMailAddress;
Contact contact = contactLogic.LookupPASIndividual("", emailAddress);
if (contact != null)
{ newFrom.Add(new ActivityParty() {PartyId = new EntityReference(Contact.EntityLogicalName, contact.ContactId.Value) });
}
else
return;
}
email.From = newFrom;
Update: So I registered the plug-in on Pre-validation now and it's not triggered when an email activity is created by a router, it IS triggered when a user creates an email in CRM though...
The problem is that you aren't changing the email which is processed at all.
var email = ((Entity)context.InputParameters["Target"]).ToEntity<Email>();
This line converts the record which is currently processed to an object of type email. You modify the record which is not in scope of the operation. You have to modify the From of the target (either directly or write it back).
For the processing stages: take a look at the Event Execution Pipeline. Pre-Validation is to early for your task. I'am not quite sure when the address resolution is done, but I would try to do your conversion Pre-Create.
I ended up using a workaround: created an async Post-Event that associates the email activity with the contact if a contact with the same email exists, leaving the user associated with the email in the "From" field.
Related
I want Keycloak to send an e-mail to a user whenever a user is blocked due to too many failed login attempts (see section Realm Settings -> Security defenses -> Brute force detection).
The event in question has the following properties:
Error (org.keycloak.events.Event#getError) = user_temporarily_disabled
Type (org.keycloak.events.Event#getType) = LOGIN_ERROR
How can I do that, i. e. make Keycloak send an e-mail to the user when such event occurs?
Known ways to implement it
One obvious way to do it is to write a class that implements the org.keycloak.events.EventListenerProvider interface, detect the event in its onEvent method and trigger sending of the e-mail at some custom server (i. e. send a request to that server and it will contact an SMTP server).
Second is a variation: Detect the event in the same method and somehow make Keycloak send the e-mail using Keycloak SMTP settings ("Realm settings -> Email -> Connection & Authentication").
The screenshot in this answer made met think (possibly wrongly) that there may be a way to make Keycloak send emails upon the occurrence of certain events "out of the box," i. e. without writing custom event listeners.
Update 1: If someone else wants to do this, I recommend to look at this answer. The code below worked for me.
RealmModel realm = this.model.getRealm(event.getRealmId());
UserModel user = this.session.users().getUserById(event.getUserId(), realm);
if (user != null && user.getEmail() != null) {
System.out.println(">>>>>>>>>>>>>>>>>>>>>>>>>>>" + user.getEmail());
org.keycloak.email.DefaultEmailSenderProvider senderProvider = new org.keycloak.email.DefaultEmailSenderProvider(session);
try {
senderProvider.send(session.getContext().getRealm().getSmtpConfig(), user, "test", "body test",
"html test");
} catch (EmailException e) {
// TODO Auto-generated catch block
e.printStackTrace();
}
}
Keycloak does indeed support sending emails for events out of the box. However, it can only be configured by event (LOGIN_ERROR), and not by further filtered types (user_temporarily_disabled).
For this, you will need to implement your own EventListener, but it should be easy to heavily copy code from Keycloak's existing EmailEventListener, which you can find here: https://github.com/keycloak/keycloak/blob/main/services/src/main/java/org/keycloak/events/email/EmailEventListenerProvider.java
In there, you'd change the implementation of L59 in onEvent(Event event) to check your two conditions (event type and error), rather than checking against some list of configured fixed events. Your event will be added to the currently running transaction, and when the transaction ends (in success or error), Keycloak will send an email via the SMTP settings that are configured in the realm.
If you want to customize the template and subject lines of the email, you'll have to provide your own freemarker templates in src/main/resources/theme-resources/templates/{html,text}. Both the html and text folder need to contain an .ftl file of the same name. Message keys for use in the template and the subject go in src/main/resources/messages/messages_{en,fr,de,...}.properties files.
With the template and messages configured, you can use one of the 2 send(...) methods available in the EmailTemplateProvider class
I'm making by a requirement a code able to send an E-mail to an specific list of E-mails, due the fact that I must to include the attachments of the record I decided to use an apex class instead an e-mail alert. This object (A custom object ) must populate some fields in an email template with some of the record´s fields. I implemented the following code
Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
mail.setToAddresses(lista);
mail.setTemplateId('00X21000000QR22');
//mail.setWhatId(idMinuta);
mail.setTargetObjectId('005d0000005NMIx');
mail.setSaveAsActivity(false);
List<Messaging.Emailfileattachment> fileAttachments = new List<Messaging.Emailfileattachment>();
for (ContentVersion document: documents)
{
Messaging.Emailfileattachment efa = new Messaging.Emailfileattachment();
efa.setFileName(document.Title);
efa.setBody(document.VersionData);
fileAttachments.add(efa);
}
mail.setFileAttachments(fileAttachments);
Messaging.sendEmail(new Messaging.SingleEmailMessage[] { mail });
I understood that to make the fields merge it´s necesary to use the WhatId method. In the related code, I have commented it because It generates an error (INVALID_ID_FIELD, WhatId is not available for sending emails to UserIds.)
My question is, if is it possible to do this with a custom object. I´m a little confuse with salesforce documentation beacuse it looks like the method supports a custom object, or maybe If I am forggeting something to include in the code.
If i keep the WhatID line commented, effectively the email is sent with the attachments and the Template but it is not populated.
I really need this kind of solution because the org have in this object at least 20 email templates, for me will be easier just to pass the Id of the template instead of makig a code with 20 different html codes for each situation
Thanks a lot
Please publish this question at Salesforce StackExcahnge https://salesforce.stackexchange.com/
I'm trying to create plugin that fires when an email is sent.
At first I tried using SetState and SetStateDynamicEntity to when the status is changed to completed. However the plugin never gets fired when an email is sent.
So I tried using the "Send" message using OnExecute method. Is it possible to retrieve the sent email entity info? I'm stumped in trying to return the Entity. The code below keeps returning "The given key was not present in the dictionary" error message.
I tried using either "Entity" or "EntityReference" but no luck.
I know that the Send message returns the EmailId. Is the only way to return the Entity from this EmailId?
public override void OnExecute(IServiceProvider serviceProvider, IPluginExecutionContext context)
{
var trace = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
if (!context.InputParameters.Contains("EmailId"))
{
return;
}
var emailId = (Guid)context.InputParameters["EmailId"];
Entity emailEntity = (Entity)context.InputParameters["Target"];
So the way you mentioned is the only correct way to get email records. Totaling up:
Retrieve identifier of email from context.
Retrieve email record using crm endpoint.
Following article contains description that is relevant to CRM 4.0 - http://www.patrickverbeeten.com/Blog/2008/01/25/CRM-40-Plug-in-message-input-parameters haven't seen something similar that was done for CRM 2011/2013/2015/2016.
I have a form sent by email that travels through different persons like this.
Person A --> Person B --> Person C
I want the person A to be informed when the form is treated by person C. So Person A needs to be in copy of the email sent by person B.
Because person A isn't always the same one, I think the best way to put him/her in copy is to use the "from" field of the email received by person B and to put it in copy.
But how can I find this address with infopath and how can I place it into my email data connection ?
I had this same question today myself and could not find much in the way of answers.
So... I did some work myself and came up with a few solutions.
First I don't believe there is any way to get/set the "From" address using the InfoPath OM. This means you will have to use one of the following options:
No Code:
You will be limited to providing a field on the form where "Person A" can put their email address and use this in the CC. for subsequent stages. That's kind of the only way and while it an extra burden to the user it does have the benefit of providing flexibility.
Code:
Write your own code to send the mail using Outlook Interop or System.Net.Mail and then you will be setting all of the addresses manually anyway.
If you are using AD or something else then you could always get the email address of the current use using System.DirectoryServices.AccountManagement.
Based on an assumption which I cannot find any documentation to back up. That InfoPath uses the account associated with the default store to send email using EmailSubmitConnection. You should be able to use Outlook Interop to find the address that InfoPath will use.
Here is a code sample:
using Outlook = Microsoft.Office.Interop.Outlook;
public string GetDefaultSenderAddress()
{
// This actually opens outlook in the same way as InfoPath does to send the message.
// which can be slow.
string DefaultAddress = string.Empty;
Outlook.Application OutlookApplication = new Outlook.Application();
string DefaultStoreId = OutlookApplication.Session.DefaultStore.StoreID;
foreach (Outlook.Account Account in OutlookApplication.Session.Accounts)
{
if (Account.DeliveryStore.StoreID == DefaultStoreId)
{
DefaultAddress = Account.SmtpAddress;
}
}
// Note you probably won't want to quit if you are about to send the email.
// However I have noticed that this doesn't seem to close Outlook anyway.
OutlookApplication.Quit();
return DefaultAddress;
}
You may have to provide a few more checks in case of different account types etc. But I believe it will work. (I tested it for my scenario and it does).
Note: Of course this opens an outlook instance which you will have to close as well. And it can be slow. Unless outlook is already open in which case it will be very quick. Anyhow when sending from InfoPath Outlook will have to be opened so if you do this just before sending then there should be no noticeable difference.
I would advise using a combination of the no code/with code options so provide a return address which is automatically complete to save the user time. But can be corrected if the user wishes to have the email returned to a different address of if there is a mistake.
Hope that you find that useful.
I have set up an observer to send out an email as soon as a tracking number is added to a shipment, but I need to be able to some how show in the admin that the email has been sent instead of displaying "the shipment email is not sent."
Here is the code I am currently using. There is an issue with it because it some how ends up sending out a ton of emails, as if it is some how stuck in a loop. I could really use some help in figuring out why this is happening.
class WR_TrackingEmail_Model_Observer
{
public function sendTrackEmail($observer)
{
$track = $observer->getEvent()->getTrack();
$shipment = $track->getShipment(true);
$shipment->sendEmail();
$shipment->setEmailSent(true);
$saveTransaction = Mage::getModel('core/resource_transaction')
->addObject($shipment)
->addObject($shipment->getOrder())
->save();
}
}
You are calling save() on the shipment object. The shipment class has an _afterSave() function that triggers save on the track objects. Since you are creating an observer for track_save_after, you are very likely causing a loop.