Bug reported as fixed by Apple, see accepted answer below ...
UPDATE MON AUG 23rd 10:00 GMT
Although the bug report with apple hasn't been closed yet, it now seems to be working (at least for a couple of us) OK. It could be they have nailed it, or the fix is in testing, and I'll report back when (if) I hear anything more from Apple.
UPDATE FRI AUG 20th
Just to say I've had an email back from Apple Engineering (21:20 GMT) and they have said:
"Thank you for reporting this. We're aware of this issue and are currently working on a fix."
So hopefully there will soon be a resolution!
[ update to question below. There definitely seems to be a storekit sandbox issue at present. I've seen 4 or 5 other people report the same fault, but would appreciate a larger sample size! If you have a storekit implementation that you can test in the sandbox if you could report whether or not it works for you that would be much appreciated. I've logged a bug with apple as bug id#8329461 but am not sure how else to expedite this or if it is really a widespread issue. ]
I have a working iPhone storekit implementation in development. All the items for purchase are consumable, we have multiple test accounts established.
All of a sudden today, my sequence goes;
1) Request product list from Apple ... works fine (so can connect to store OK)
2) Purchase item - get "Confirm your In App Purchase" alert as normal
3) (click buy)
4a) My code gets a failed transaction with error code 2 and description "cannot connect to itunes store" via the - (void)paymentQueue:(SKPaymentQueue *)queue updatedTransactions:(NSArray *)transactions method.
[[SKPaymentQueue defaultQueue] finishTransaction: transaction] is being called in this situation.
4b) The user gets an alert "You've already purchased this but it hasn't been downloaded" (it has never been purchased on this device with this user account).
This is happening on different devices and with test accounts that have never been used before. I'm not aware of any changes to our code. Can anyone else confirm that the storekit test framework is working correctly for them? Is anyone else having issues today?
Any ideas as to what causes this strangeness? The message "cannot connect to itunes store" seems odd given it clearly can for retrieving product ids and watching the transaction.
NB. I also note that setting up test user accounts in the store has changed - there are now stricter password requirements etc and so I'm wondering if Apple have changed something that might be causing the issue.
TIA
Roger
PS. On a first attempt on a new device, I get the alert "unable to connect to itunes store try again later" but then what happens is that the device thinks it has already been purchased so gives the message about downloading again.
Just had a final update from Apple closing the bug.
This is a courtesy email regarding Bug ID# 8329461.
Engineering has provided the following feedback regarding this issue:
We believe this issue is now resolved. Please let us know if you have any problems.
I've also been plagued by this problem. I had a fully functional In App Purchase working fine. I later uploaded a new binary and approved it. I made some other changes to the app, and also used a foreign "IN APP" purchase User, attempted to sign-in in Settings. Later when I tested it again, itt was no longer working. The error I got was "Unable to connect to iTunes", "Error Domain=NSURLErrorDomain Code=-1009". Pulled lots of hair out. I was able to fix it by signing out of iTunes account on the iPhone, "cleaning all targets", AND also signing out of iTunes on my MAC, (I closed iTunes), creating a new "local" In-App" user (necessary?). Attempted to sign into that account on my iPhone. Then it started working! Some of the above may be voodoo, but it worked. Hope this helps a few people.
I am also having the same issue. As of a couple days ago it seems. I am on iPad. Exactly the same description as Roger wrote.
Tried the Erase All Content and Settings on the iPad. Didn't work. Tried on several networks. Seemed like at first I was having a real slow connection. Took a long time to get a response from the store with the product info. As of today, I am connecting very quickly to the store but still having the same error after being notified that I have already purchased the product. Created new users, everything. No go. I've gone through all the code and it looks fine. Definitly seems to be a problem with the Sandbox side. Hope to see an update on this thread soon.
Edit
For now I am just skipping the purchase request and calling my provideContent: method when when choosing to make a purchase. Since the store is still providing me with the products, I can keep testing and working on the content providing aspect but it sure would be nice to get this working.
After announced "fix" by apple still have this trouble. It's feels like purchase transaction just falls off while test user input his credentials. But when test user is already logged in, everything is OK.
Either [SKPayment paymentWithProduct:product] nor [SKPayment paymentWithProductIdentifier:product.productIdentifier] works with logged out user in spite of products request was successful.
Does anyone have any workaround?
I've been going nuts over the same issue all morning in Lion and MacOS (not iPhone). The sandbox is not working.
I just got "An unknown error has occurred" when trying to make the purchase and a console error like this one
8/23/11 1:12:26.090 PM storeagent: promptResponse: <CKSignInPromptResponse:0x7fe1c14fb2a0 returnCode:-1>
If there is another poor soul like me out there that has been burning their brains out for hours to make this work I just found the answer: the in-app purchase sandbox is ONLY working for US test users. Other stores are not working (my test user was set to Argentina...). Create a new Test user, set it to the US store, and it will work...
I hope this helps.
For anyone having an issue similar to: "Cannot connect to iTunes Store" make sure to log out of your Apple ID in the iTunes & App Stores in settings and to try using a test account attached to your iTunes Connect account with access to your app and in app purchase
I have created a test app that has in app purchasing. I am able to connect to the store and verify my product ID's. I then use my test user account to purchase a product. And guess what... it works... the first time. If I try to use the test user account to buy another product (the same product or a different one) then I get a pop up that says
"An unknown error has occurred"
with a "Cancel" and "Retry" option. If I retry then I get the same error. After hitting cancel I get the error:
Error Domain=SKErrorDomain Code=0 UserInfo=0x161180 "Cannot connect to iTunes Store"
Any ideas?
Update:
I have found a work around. For some reason apple does like Canadian test users. I switched to using US test users and everything worked.
I also found that after an OS upgrade I needed to delete the app off my phone and do a clean build to get things working again.
So the issue here doesn't have anything to do with wether or not your iTunes connect user is in Canada or the US. It's kind of a strange bug on Apple's side.
What happens is if you sign-out of an iTunes connect user in Settings.app and then sign back in with that user in Settings.app that test user is somehow poisoned and is broken permanently. You will no longer be able to use that account for testing.
To avoid this sign-out in Settings.app, but don't sign back in until you are inside your application and it prompts you during purchase.
I am having this EXACT same problem. I have some more details so let's get to the bottom of this!
When I create a new tester account, the first purchase always works. The second time gives me an alert that says "You've already purchased this but it hasn't been downloaded..." on the device. Every time after that I get an "Unknown error has occurred" message.
My NSLogs gives some more info. The first payment is normal. But it gets weird for any payment attempt after that. After I send the payment request and make myself a queue observer, I see TWO transactions in the purchasing state... weird, why two? After I get the error and tap cancel, I get two transactions in the failed state sent back. Why would I get two responses when I only sent one payment request?
I am using a consumable product type that the user should be able to purchase over and over again.
This worked perfectly for me the last month of testing. It only started acting like this in the past week. The two transactions seems to be from Apple's side, because I can't see any way my code might be causing it. Perhaps Apple made some changes to their purchasing system and haven't worked out the kinks yet.
In my case, I was logged in with another sanbox tester account(of different developer account I mean) in Settings -> iTunes & App Store -> Sandbox Account.
I simply logged out and then tried again to perform the In-App Purchase. And so it asked me to login with another sandbox account. I did so and it worked as it should!
I am trying to implement in-app purchases in my application.
I have implemented it as per Apple's Programming Guide and the code was working fine until I created a new application, App ID, provisioning profile and in-app products # another developer account. Now, it gives me following error.
Error Domain=SKErrorDomain Code=3 UserInfo=0x2a5a00 "Cannot connect to iTunes Store"
The same code works fine if I use previous developer account's appid, pro-certificate and product ids.
This is a very strange issue, I double checked product id names and other things still facing same error.
Any clue..?
Update: Check out this post and add your complaint so apple will get a move on fixing this issue.
iPhone storekit sandbox stopped working
Close to the same thing here - Using iPad
I had my inApp purchase working. It was fine, did everything it was supposed to. Then I started getting the Error Domain=SKErrorDomain Code=2 UserInfo=(someHexMemoryAddress) "Cannot connect to iTunes Store"
Read on one post to reset all content and settings -- Did that and didn't work.
Tried creating a new Test User in iTunes -- Didn't work.
Made sure my Code Signing Identity in the Project Build Settings was set to the correct Profile that was created with all the inApp stuff. It actually wasn't, and was somehow set to any compatible Profile. I changed it to the correct profile. This didn't work either though.
Still having the same problem.
Between the time it was working and then not working, the only thing I really did was implement Facebook Connect. One interesting thing there is the delegate method -
(void)request:(FBRequest*)request didFailWithError:(NSError*)error;
which also gets called as a delegate method to SKRequestDelegate. I don't think this is causing a conflict because it is only getting called when there is an error.
I am still able to contact the store and get a list of available products. When I send a purchase request I get a response telling me- You've already purchased this In App purchase but it hasn't been downloaded. I click ok and then I get the Error Domain=bla bla bla .
Interestingly, I did get the dialog about previous purchase even when purchasing the item for the first time with the new test user I created.
Another thing I learned is this, IF you made the Test User, and then Signed In in the Settings App, and it asked you for a credit card, it wont work.
You need to -
1. create a new Test User,
2. sign out of all accounts in the Store settings.
3. Then go make make a purchase IN your app and it will ask you to log in with existing user.
4. Log in with the new Test User you created and it will work.
Before you start to test read you should read this technical note: http://developer.apple.com/library/ios/#technotes/tn2009/tn2259.html item: "What's Next?" point 11.
Another possible reason of this behavior of iTunes server is unfinished transaction for this product. You cannot buy product again while previous transaction is not finished.
Best Regards,
Vadim
I had an error similar to this. The issue was
1. not having a provisioning profile setup that could handle in app purchases
2. not having created the app profile in iTunes Connect
3. not having created the in app purchase items in iTunes Connect
After I setup the above 3 things and used the new provisioning profile when signing the app I was golden.
In my first in-app-purchase app O was also getting same error BUT with Code=0.i.e.
Error Domain=SKErrorDomain Code=0 UserInfo=someHEXno "Cannot connect to iTunes Store"
I tried to solve the connecting problem for hours.
But main problem was my productIdentifiers name i.e. I had written:
SKProductsRequest *productsRequest = [[SKProductsRequest alloc] initWithProductIdentifiers:[NSSet setWithObject:#"productnameID"]];
but the "productnameID" was wrong. After giving right productnameID program was still showing same error
Error Domain=SKErrorDomain Code=0 UserInfo=0x2a5a00 "Cannot connect to iTunes Store"
Yet it was running properly and show alert box for purchase.
I had the same error as iPhoneBuddy in my app:
Error Domain=SKErrorDomain Code=0 UserInfo=0x2a5a00 "Cannot connect to
iTunes Store"
Thanks to user495729 answer I solved the problem!
http://developer.apple.com/library/ios/#technotes/tn2009/tn2259.html
2- Test your application in the sandbox environment. iOS developers must complete the following steps: Sign out of the Store in the
Settings application on your testing device. Set the run destination
of your application to an iOS Device in Xcode. Build and run your
application from Xcode.
In your device go to "System -> iTunes & App Stores", click on your Apple ID and Sign Out. Now run you application and test your IAPs, login with your Test User.
If you don't have any Test User created go to "iTunes Connect -> Manage Users -> Test User -> Add New User" and you are Ok!
I am working on adding In-App purchases to my app.
I am able to receive the productsRequest:didReceiveResponse method, and receive the array of products.
My problem arises when I add a SKPayment to the SKPaymentQueue. After I add the product to the queue, in the paymentQueue:updatedTransactions method the transactions always have the state SKPaymentTransactionStateFailed.
I NSLog the "transaction.error" and this is what it returns: Error
Domain=SKErrorDomain Code=0 UserInfo=0x165000 "Cannot connect to
iTunes Store"
I have logged out of the Store in the Settings app, but after trying to purchase a product in my app it never asks me to log in with my test account. It just fails with the above error.
I was getting SKPaymentTransactionStateFailed error code 0 "Cannot connect to iTunes Store" and thanks to thomax for this answer my problem is solved. Turns out you MUST enter a build number under Targets->Summary.
I spent the last 24 hours resetting my phone, screwing with iTunes connect, and doing just about everything i could think of before i stumbled upon this solution.
I assume you've done the standard sanity checks: double-checking your code, confirming your product IDs, comparing your code to the In-App Purchase Programming Guide, etc.
This may be ridiculous, but -- if you're certain your code is correct -- do a hard reset (full wipe) of your iPod (Settings => General => Reset => Erase All Content and Settings). I puzzled over this exact problem for hours -- it turned out my code was correct and the hard reset was the solution.
I had been getting the same error but I had been prompted for my test user account. And also a popup saying "An unknown error has occurred". It turns out that when I created my test user account and signed out of the settings -> store I had decided to sign in with my test user account which had prompted me for a bunch of information including billing, which had broken my test user account. When I created a new test user account and only signed in when prompted to during the in app purchase testing, everything worked smoothly.
This error (i.e. "Error! Cannot connect to iTunes Store") can occur if you do a sandboxed In App purchase but are signed in using your normal Apple account.
I find it helps avoid any confusion if I sign out of my Apple account before doing any In App purchases. Then in the "Sign In" dialog choose the "Use Existing Apple ID" option and enter your Test User details.
Just remember this will be set in your Settings so you will need to sign out after you've finished In App purchases.
Also, using a different Apple ID resets various iTunes-related settings such as iTunes Match.
You can check if the following link is working or timing out:
https://sandbox.itunes.apple.com/verifyReceipt
Alternatively, an unscientific but quite reliable way to check if the sandbox is working is to ask at:
https://devforums.apple.com/community/ios/connected/purchase
If the sandbox is down, there will probably be people already talking about it, like now (18 Jan 2012, 6:40pm UTC time).
I also was facing with the same error.
I figured out, that the Error only comes on the Simulator, when I switched to the device debugging, the error didn't appear.
Simply log off from your AppStore account on settings...
Solved the problem for me because my device was logged using my regular Apple ID and because the purchases on the sandbox are always done with the test user ID, the device was trying to send my regular Apple Store ID to the "test" App Store resulting on this "Cannot Connect to iTunes Store" error.
This is the most common cause I have seen on my device.
Hit with the same problem, i reset my device, cross verified the identifiers, re-installed the app. Also thought the problem was, because I had changed the reference and the description of the products. In reality, I feel it is because my test user had got locked as multiple people where using the same account, and it is a possibility that the password validation failed multiple times.
So I re-created another test user and in-app purchasing is back to working.
Hope this helps. I was totally stumped with this error.
Make sure your BundleIDs match. That was my problem.
Even a full restore did not resolve this problem for me.
After calling addPayment for an auto-renewing product identifier, about one second passed before I received the "SKErrorDomain Code=0" error from StoreKit. At no point was I prompted (as Apple's documentation suggests one should be) for an iTunes Store username and password; the transaction simply failed.
To resolve this, I had to add a fake "consumable" product to iTunes Connect and call addPayment using the fake consumable's product identifier. This caused the iTunes Store dialog to come up. I then logged in with a test account I had created in iTunes Connect. This succeeded: my application was notified that the consumable had been purchased.
After having done this, I was able to call addPayment with my auto-renewing product identifier and purchase the subscription normally.
make sure you're testing with sandbox user accounts created from itunesconnect and not your actual apple id for your personal account when testing this stuff.
I thought it worth mentioning that DonnaLea's solution of only logging in when prompted for payment also worked for the same issue with Unity and Prime31's StoreKit plugin.
Attempting to log in via the same settings menu you use to log out will prompt for all manner of billing\address details which seems to permanently "break" that test account.
I found myself in this situation when I was working on adding in-app purchases and didn't do it exactly right the first time. In my case I had an error in server-side PHP and as a result I think I wasn't getting all the way through to "finishTransaction:". Even after I fixed the problems (I put the program on a separate device and purchased successfully), I kept getting "You've already purchased this, click to download" followed by "Cannot connect to iTunes Store".
I finally got it to stop doing that by launching the game from Springboard (not XCode). It immediately processed the transaction successfully and stopped prompting me to redownload.
This is similar to the accepted answer above. I started getting the "cannot connect to iTunes store" error when trying to log in to my iTunes account on my phone after logging in with an IAP sandbox account.
To solve the problem, I was able to just do a Reset All Settings instead of Erase All Content and Settings (Settings => General => Reset => Reset All Settings). Definitely better than having to lose and reinstall everything on your device.
I had had the same problem, first of all I haven't created test account so I created via getting help from this link
https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Chapters/SettingUpUserAccounts.html#//apple_ref/doc/uid/TP40011225-CH25-SW10
Then You need to sign out from your current account on your device. and buy purchasing it will ask for user account, then enter the test account.
I had this same issue. I had previously created a test user account, and signed out of the itunes store expecting to be prompted with a sign in for my test user account when I made the in app purchase. instead I got the cannot connect to itunes store message. when I signed in with my real itunes username/password and tried my test app it worked perfectly. I then logged out of itunes store again and my app worked great, prompting me for my id/pw
I had the same error, but the problem was not exactly the same. Maybe usefull for someone:
I inserted an external file in the structure of my app. The reason why I did this is because in production, I insert this file dinamicaly from a server, but in development I thought it was faster to use an app called iExplorer to paste this file. I have done this is the past and I didn't have this problem. But in the last few days, if I paste this file directly using iExplorer, my app returns the error: "Cannot connect to iTunes Store". (in spanish: "No puede conectarse a iTunes Store").
I think that it is because this time I inserted the file inside the .app folder. So this makes me think that if you modify your .app folder in any way, the Codesignature breaks and the link with the iTunes Store stops working directly.
For me, the problem was fixed by uploading a binary. Since that answer was not given in this page, which seems to be among the top hits in Google, I thought I'd add it.
Figured I should share my recent experience with the same issue:
I experienced the same problem a few days ago, where it stopped working from one day to the other. I got the following error after having authenticated with my test user(s): Error Domain=SKErrorDomain Code=0 UserInfo=0x165000 "Cannot connect to iTunes Store"
I hadn't done any changes to the code and we couldn't think of any other changes to our iTunes account or IAP products that might've triggered the problems. The only thing that may have been related was the adding of more iTunes Test Users (although I've added ~15 accounts before without problems). I tested it on different devices and the simulator.
I went through all the available checklists and all possible solutions (everything mentioned above as well) without any success. Finally I figured I might as well take a break from it all over the weekend, since I was drawing blanks. And oddly (and for the first time ever), doing nothing actually worked!
I didn't change any code, nor did anything change on our iTunes account or the app.
The only reasons I can think of are:
Something was wrong on Apple's end.
Some other time-based factor with the app, a certificate or something caused the problems.
A leprechaun snuck into my office and fixed the issue.
Check if you are signed into your personal itunes account in the appstore. If you are you will receive this message. Even if you are signed into your sandbox account in the app. So, to resolve this issue sign out of your personal account in the app store and then try to purchase your in-app item and then use your sandbox account. This resolved my issue.
Well, as usual I "tried all solutions available and it didn't help" :)
So, here is my input to this unlimited collection of stumble stones:
If application is not currently on sale (at any reason), this error occurs.
I got the same error,
When I called SKProductsRequest's start method in my test env,
It ran in
- (void)request:(SKRequest *)request didFailWithError:(NSError *)error
When I called in my production env,
It's correct and ran in
- (void)productsRequest:(SKProductsRequest *)request didReceiveResponse:(SKProductsResponse *)response
Close charles or any http proxy software asap!
Close charles or any http proxy software asap!
Close charles or any http proxy software asap!
You know it~
I had had the same problem, but I solved by the following mode:
- I was using iPhone 5S emulator with iOS 8.4 (This is the most important. Apple Store connection is not working on iOS 11 emulator)
- on emulator I turned on the following setting: Settings/Developer/Allow HTTP services (This is for internet connection)
- temporarily I turned off Avast antivirus Web Shield (This is for internet connection too)
The In-App Purchase FAQ has this information:
Cannot connect to iTunes Store
The "Cannot connect to iTunes Store" issue may be due to one or more of the following reasons:
The sandbox may be unreachable.
Your app does not have a bundle version (CFBundleVersion). See Setting the Version Number and Build String for more information.
Your app is running in the Simulator, which does not support in-app purchase.
You are attempting to purchase a product that is unavailable for sale. See Query the App Store for product information before presenting your app’s store UI for more information.
In my case, the error occurred because I was using the simulator.
Even in the In-App Purchase Programming Guide says to use the development iOS device has a suggested testing step.
As Apple's Documentation:
Cannot connect to iTunes Store
The "Cannot connect to iTunes Store" issue may be due to one or more of the following reasons:
The sandbox may be unreachable.
Your app does not have a bundle version (CFBundleVersion). See Setting the Version Number and Build String for more information.
Your app is running in the Simulator, which does not support in-app purchase.
You are attempting to purchase a product that is unavailable for sale. See Query the App Store for product information before presenting your app’s store UI for more information.
https://developer.apple.com/library/content/technotes/tn2413/_index.html
I have tried all what I can to deal with this issue.
Real device not Simulator.
New registered Sandbox test account (not fill the extra info to make it a formal Apple ID)
Logout whatever accounts related.(iCould, App Store, maybe other app's sandbox testing account)
Fill all the tax and Agreements in itunesconnect website
Even restore to factory settings LOL
...
always return SKErrorDomain Code=0
“Cannot connect to iTunes Store”
...
My case's solution is finally come tome after 3 days' struggle:
And finally I find the key. Try with another device to test the iAP if your device's iOS is iOS13.4.x！！！And I upgrade this ”broken“ device's OS version to iOS14.0.1, iAP works like a charm.