My Jira 4.3.2 instance sends emails from jira#{domain}.com. When user, for example Todd, makes a comment on an issue, I would like Jira to send the email from Todd's email address (todd#{domain}.com) rather than jira#{domain}.com.
Is this possible to configure? This is mainly so that users can hit Reply from their email client and email the person responsible for the comment.
From the JIRA documentation it looks as if you can only configure one "from" email address per project, not per user.
The advantage of having project specific email addresses is that you can configure email services that will automatically create or update JIRA issues from emails sent to them.
Related
Suppose I own an email 'demo#gmail.com'. Now, I create a new Microsoft account using my existing email. Thus I get another email 'demo#gmail.com', but this one is served by Microsoft.
So the situation is: one email and two providers.
If I send a hello email to 'demo#gmail.com' using my personal SMTP server, to which of the above will it send: will it send to the one hosted by Microsoft or the one hosted by Google?
How does it solve such an ambiguity? What are the factors that influence this?
This is a very common problem because many providers are giving us an option to create a new account using our existing email.
My observations:
I saw the emails inside the inboxes of both the services. I found that they had completely different emails.
There was no email which was common to both the inboxes. So there must be some mechanism to deal with it.
Let us look at the problem the other way round: If I had an email 'demo#outlook.com' initially and I created a new Google Account with this email address, then:
An email sent to this email address from another gmail account goes to the Google's server. An email sent to this email address from an Outlook also goes to the Google's servers.
There are two different ways of looking up an email. The 'normal' way:
You send an email to an server, in this example gmail.com.
Your mail delivery agent looks for mx record of gmail.comand send it to the ip-address of gmail.com.
If an email is delivered locally by the domain outlook.com it perhaps doesn't lookup the mx record, but lookups in a local database if the email-address exist there, and sends it to the ip-address of the outlook.com.
I think in the inbox of outlook.com are only microsoft emails.
More details can be found at https://www.socketlabs.com/blog/smtp-email-delivery/
I'm writing a program that should send emails to multiple users with content extracted from an excel spreadsheet. I know how to do this using the net/smtp package in Go, but I would like to know if it's possible to send an email with the sender being a google group (i.e googlegroup#gmail.com) instead of my email without resorting to using the gmail API? Currently I have a working program that can log in through an email and password, which is then used for auth credentials, but seeing as that google groups don't have the same kind of interface I'm not quite sure how to change it so emails are sent from a group instead of an individual user.
Each google group should have an email address associated with it. golang-nuts is golang-nuts#googlegroups.com for example. Any mail sent to that should be posted to the group, assuming it is from a member of the group.
In order to send from your own gmail account, you can use gmail's outgoing smtp feature with the net/smtp package. Configuration is explained better on this digital ocean post
I've a domain and I've successfully configured Email service via Google Apps.
I've created 5 email accounts too.
Now I want to track all the incoming/ outgoing emails.
Is there any way, if any person(among those 5 persons), sends or receives an email, I want a copy of that email in my inbox too automatically.
Thanks in advance.
You can use GAM and Audit monitors to get a copy of a users mail sent and received. You'll also see Chats and Draft messages with an email monitor:
http://code.google.com/p/google-apps-manager/wiki/ExamplesAccountAuditing#Create_a_Audit_Monitor
This feature requires Google Apps for Business or Education.
Jay
I am not sure you can receive a copy in another account but you can configure each of the accounts to delegate access to your account so that you can view their sent/received messages. It is more manual than you would like however.
http://support.google.com/mail/bin/answer.py?hl=en&answer=138350
The best way to do that with out going into the GAM and use the audit, is to configure mail forwarding for each email by going into the gmail account interface.
Another solution that can be used, is to create an external gmail email, and use the google apps email routing to send all the emails to the external one.
On the external one you can just do what ever you want with the email, such as filtering by receiver and forwarding it to your selected destination.
Hope my answer helped a bit.
I'm using Confluence and I want to send every Confluence user the daily notifications of the changes on it without making them to suscribe that notifications manually. All my Confluence users are members of a Yahoo group, so I want to send that message to the group automatically to make my Confluence users receive it.
My first idea was to create a user in Confluence whose email address was the same as the Yahoo group, and suscribe only that user to the notifications, so the mail will be received by all the members of the group (which are the same as Confluence users). I tried it but Confluence does not send the mail to the Yahoo account (I don't know why). The outgoing mail server is well-configured, because I receive the notifications in my email account (I'm suscribed manually to the notifications).
I supposed that the problem was with Yahoo mail or maybe with Yahoo Groups, so I decided to use an intermediate email account (I could solve it with Google Grous, but I need to avoid managing another group), and I used Gmail. I configured the forwarding, but it does not work with autogenerated mails, so I tried it with hotmail, but I have the same problem.
Does anybody know how to solve it?
Gmail does not forward autogenerated mails, but if you use a mail client like Thunderbird or Outlook, the mails are forwarded.
Given multi-tenant application, How are vendors implementing email notifications from an email account setup and programming perspective:
Sending emails could come from a generic account: eg notifications#VendorName.com or noreply#VendorName.com, this seems reasonable considering reply addresses and lilnks can be contained within the email contents.
Receiving Emails: How would an application receive email, for instance; to generate support tickets or assign comments in an email to a project/task. I have seen ID's within the subject and some reply to addresses containing the account name eg: notifications#AccountName.VendorName.com
I realise one can programatically connect to a pop3 server and receive emails and look for the IDs with the subject, but is there a way of setting up and receiving email to a single pop3 account from multiple sub-host name email addresses (not sure on terminology there) eg: noreply#AccountName1.VendorName.com or noreply#AccountName2.VendorName.com and check the Account Name from the address? (similar to checking subdomains on a URL)
Any practices, experience, comments or sughestions?
(not sure its relevant, but using C# asp.net-mvc and services etc)
For sending notification emails, we have a notification send to address associated with each account and simply send from our domain to that address. Our from address is monitored and replies end up in the CSR work queue.
For inbound emails, we use FogBugz (from the makers of Stack Overflow) for case tracking. That accepts new cases via email (e.g. cases#mycompany.com). Tickets are auto-created from the email. My only complaint there is that the customer needs to check an obscure link for case updates (no "my cases" web portal, but maybe that will come out in an upcoming version of FogBugz).
We have a custom field in FogBugz to indicate the customer the ticket is from. We could theoretically write a plugin to FogBugz that auto-assigns that using the senders domain, but I guess the CSR's haven't complained loudly enough yet :-)
We (at muHive) are an inbound email/social conversations management product. If you are looking at a handling inbound email or social media conversations from customers, we have an impressive toolset.
For our own outbound needs, the simplest way is to use an Email sending API. Don't bother with SMTP sending by yourself. We use Amazon SES and have also tried Sendgrid which gave us additional benefits like delivery status and email parsing.
There are two ways in which you can handle multiple accounts to a catch all email address. If your target system can differentiate between different customers and assign tasks to the correct representatives based on either the content/sender, ask all your customers to send an email to support#company.com.
As you rightly said, you could also create *accountName_support#company.com* email addresses and use different accounts on whatever CRM/Support solution use to manage these emails.
Another approach is to have your customers send you an email to support#company.com and you use a rule based system (like muHive) to forward these mails to the appropriate account executives based on the customer/account who sent the mail.