I have a client company with a simple web application (Python Flask) and I need to add a phone notification functionality to it.
The main requirement is that the app should call users, play a certain sound file and accept some tone input ("Hello! This is an automated message from your WebApp account. You have a meeting with $John today at $5pm. Please press 1 to confirm").
The other requirement is that the solution should be relatively cheap and fast to market.
I have done some research already and it seems that there are a few consequent steps to achieve that:
Set up an Asterisk or a FreeSwitch server;
Set up a SIP account;
Write some business logic for the Asterisk server which allows to make calls and play sounds via a SIP account;
Write an API at the Asterisk server and expose it to the Python Flask web app.
Do I miss something here? Can any of the steps be omitted anyhow? Can I do it simpler?
the fastest way to get it working is to use one of the cloud voice services with speech synthesiser. Here's a short list to check out:
Twilio
Tropo
Plivo
Here I listed some details.
Those services charge you per minute, plus you may have to pay some monthly fee.
If you want to run an independent and standalone service, I would recommend FreeSWITCH instead of Asterisk. It's got reach integration possibilities and API. You will need to read the FreeSWITCH book in order to understand how it works and how to build your service.
I agree with Stanislav Sinyagin on the cloud based solutions, but I would add one more, Voxeo Prophecy. Tropo is from Voxeo, but they have offered Prophecy as a solution for a lot longer and it supports the open standards CCXML and VoiceXML. The advantage of CCXML for outbound notification applications is you have a lot more control of the notification process.
The Prophecy platform has excellent call progress analysis (CPA) which will allow you to determine whether a machine or a human answered and handle the call accordingly. For example, it does not make sense to ask a machine to "...press one to confirm". Instead you may want to leave a message that provides a call back number for the user to confirm with after they have listened to the voice message. The CPA can be used to leave a message on a machine at the correct time (when the greeting message has stopped) so that you do not get clipped messages in the voice mail. CPA will also allow you to provide detailed reports on who was notified and for those that did not it can tell you whether it was a bad number (received a SIT tone), a modem or fax answered, or ring-no-answer (pretty rare these days). These type of details can factor into your retry process for failed notifications.
The other advantage to using Prophecy and open standards is your application will be portable to other IVR systems that are VoiceXML/CCXML compatible if you ever want to migrate. Tropo, Twilio, and Plivo all use proprietary API's which does not allow you to move your applications to other services. Prophecy is also available as a software solution so that if you want to take it out of the cloud you can run it on premise. You can get a two port version for free to try it out.
There is excellent documentation on developing outbound notification systems on Voxeo's developer site. Take a look at the CCXML documentation in section F on Outbound Dialing.
Not sure which development languages you are familiar with, but if you are used to ASP.NET MVC there is an open source project called VoiceModel that makes it easier to develop VoiceXML applications. The other advantage of VoiceModel is that you develop your application once and it will run on any VoiceXML compatible platform and Tropo. They are currently working on adding outbound notification support in this project that will work for both Tropo and VoiceXML.
Third party solutions listed are your easy choice. Running your own asterisk is also suitable for what you want to do, but i think for only this much it would be overkill, from an operational perspective.
In asterisk, you can originate a call that has the 2 variables you need with an (basic-authenticated) HTTP request. You will also need some settings and a tiny dialplan. Setting up the SIP account is easier or more difficult, depending on the documentation from the provider. Most of them have detailed documentation for configuring asterisk (not so much so for freeswitch). Keeping the damn thing alive is what's gonna get to you :)
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I'd like to integrate some phone status information into our crm system (calling, on the hook, busy etc). I would prefer not to build and maintain a fully functioning SIP server because i only need very basic information. Also, our VOIP provider already maintains a fully functioning SIP server, and they are way better at it. Basically, I would my crm sever to be kept up to date on anything the phone does? Would it be possible for our crm server to receive any SIP messages the phones send to our VOIP provider.
Can I tell a sip phone to do that?
Is such a feature supported by many phones?
Am i looking at this in the wrong way? I'm completely new to SIP and phone integration so there is a good chance there is an easier or better way to do this.
Thank you for your help!
You might use phone feature called Action URL. It is generating HTTP GET requests on events like on hook / off hook, these request can be used to pass events to CRM.
I found this article:
www.codeproject.com/Articles/1077937/Possible-ways-to-organize-interaction-between-co,
and I know that there exist a code for the flash player.
Can I use only code for managing connections (as in the articles examples) and free flash player code and therefore get rid from integration software?
You need to be more specific but in reality the idea of the integration software is the following:
Session management
Multi-codec/format support
Interface Resource
Scheduling
Normally IP PBX supports SIP only, hence you need the transcoding between the SIP world (Audio + Video) and the Webcast world (Web browser/client/camera). Integration software as the one defined do a pretty good job and some of them are open Source (Wooza), If you want to replace them, I would do it with an MCU which support RMTP/Flash. Take a look at McuWeb project. Otherwise you need to write SIP Client code as well to integrate it with the SIP world
Apologies if something similar has been asked in the future but my search didn't return, what I would consider, directly related.
I am trying to implement a service with its backend in AWS EC2/S3 and front-end in iPhone and the service is more or less like a todo-list. This is not a novel idea but will help me in a class I teach about IT infrastructure.
Unfortunately I have access to only my own iPhone and I cannot demonstrate scalability over AWS, etc.
Is there a way/software tool/framework to simulate virtual users for this app that can send requests to the AWS servers pretending to be from different accounts/apps?
The simulator should send requests just like my actual iphone app would send if I were to add an item to the list or delete or edit.
I understand stress testing is a well established topic but here I want to just simulate multiple users and demonstrate scalability instead of trying to push the Web service to its limits. Neither am I sure if this completely overlaps with traffic simulation.
Any help will be deeply appreciated.
You might be able to do it using Apache JMeter. That depends on what you have going on on the backend. But it supports the following server types:
Web - HTTP, HTTPS
SOAP
Database via JDBC
LDAP
JMS
Mail - SMTP(S), POP3(S) and IMAP(S)
Native commands or shell scripts
You should be able to wire something together with that.
http://jmeter.apache.org/
http://www.opensourcetesting.org/performance.php
I've used it at various points to simulate VERY heavy loads for my services running in AWS/EC2.
Apache Benchmark is a very convenient tool for doing HTTP load testing -- you can have it make concurrent requests to simulate multiple users. It's main advantage over other tools is that it's simple and easy to get started with. If your backend listens on HTTP, it might be worth trying ab before investing any time in something more complex.
Is there a replacement technology for TAPI that supports third-party call control (3pcc)?
I want to provide the following 3pcc functionalities in an application:
Outgoing call:
User clicks at a button in the application.
The user's phone goes off hook, and the callee's phone rings.
The callee's phone shows the phone number of the callee, not the phone number used for the application.
When the callee picks up the phone, the connection is established.
Incoming call:
When user's phone rings, the caller's number and the called number are sent to the application.
The application evaluates the numbers and shows e.g. a customer record.
In the past, I would have done this with TAPI, but it seems that Microsoft does not actively develop TAPI any more (even though TAPI is supported with all current Windows versions, up to Windows 7). Therefore, I am searching for a technology that is more likely supported in the future by the majority of telephony system providers.
I am aware of CSTA, which could be used to do this, but this also is a pretty old technology and not very widespread (it has 100 times less Google hits than TAPI, for example).
I am also aware of SIP, which does not have direct support for 3pcc features, but there are ways to work around this:
For outgoing calls: use application's SIP endpoint to connect to the two phones first, then connect them by making a kind of "conference call".
For incoming calls: use SUBSCRIBE and NOTIFY and dialog event package.
Problem is that the procedure for outgoing calls is very clumsy, and the called phone would not display the correct phone number (i.e. the caller's number) when ringing.
Furthermore, SIP is not a single standard, but a collection of many different RFCs, and it seems that telephony system manufacturers only implement parts of those RFCs, and there usually is no good documentation which parts are implemented.
So, my question is: is there any other telephony integration standard that
supports third-party call control, and that can be considered as a widely supported standard in the foreseeable future?
I'd suggest you consider CSTA3.
ECMA CSTA3 is a comprehensive standard for 3rd party telephony call control far superior to TAPI in detail and implemented by several vendors. A web service definition exists for CSTA.
See ECMA CSTA 3
I can highly recommend the standard but would suggest you carefully consider if the target vendor supports the CSTA standard as you require.
The answer to the OP is yes. A couple years ago I was trying to do TAPI work and had all of the same issues as everyone else. Rather than using local hardware and drivers, I found cloud services which do everything requested in the OP. I won't mention a specific service unless someone PM's me. But my recommendation is to go off the standard path, and stop beating your head against the TAPI wall. HTH
stop beating your head against the TAPI wall
That would be nice. PM's are however not possible here TonyG. I would love hear about your cloud service experiences. Without getting specific, do you really mean call control over my desk phone is possible from the cloud?
Try Esna Ilink For Cisco Or Esna Ilink Pro. This product is Platform Independent and will work with any thing including TAPI and CSTA.
Beside the obvious person to person instant message chat, What else have you used a Jabber server's functionality to enable?
Edit: links to working code to really show it off are particularly useful - and will be more likely to be voted up.
There are unlimited uses for XMPP/Jabber.
Take any message/data you want to send somewhere else and you can use jabber. Run a centralised logging service for distributed services? You can jabber the massage.
You want to check if your services/programs are running? XMPP presence will tell you. If you add custom status messages you can see exactly what is going on.
This is why Cisco has got into the game. Picture a server farm where each blade has a built in mini jabber client. On boot up it will register it's presence to the central server as awaiting work. The central server fires off some work in it's direction and it then changes it's status to "Busy". Another blade finished it's work and changes it's status back to "Available"... rinse and repeat.
When you combine the actual jabber messages with it's Out Of Band abilities, these servers can post where the results of the job can be found.
Anything you can think of needing to pass a message can be done with XMPP to some degree. Be this person to person, program to program, or any combination.
You could use a Jabber server to handle/broker messages between a client application and another server application.
It can actually be pretty effective.
Not me but Martin Woodward used jabber to control a "build bunny" that displays the current status of the build server.
http://www.woodwardweb.com/gadgets/000434.html
XMPP is good for sending messages back and forth between computers that don't need to be broken into chunks. They also can't be terribly big. If you use the right library, it can be pretty easy to set up.
Sending messages to a web page. Proof-of-concept: esagila.com
I plan to use it to receive notifications from my system, such as:
Process did not finish
Report was not generated on time
User needs help
I already receive many of these messages as email. But receiving an IM could be much more effective.
You might want to look at Vertebra which is...
a framework for orchestrating complex processes in a Cloud. It is designed with an emphasis on security, fault tolerance, and portability.
From the knowledge base:
Why was XMPP chosen for Vertebra?
XMPP based instant messaging can be a good alternative to search engines for information that is small, complete in itself and required frequently and repeatedly. For example, your daily horoscope - you require it daily and it is not large.
To see an example of this add astro#askme.im to your list of contacts in your jabber client (Gmail Chat/Gtalk/or any other Jabber client) and then initiate chat with this contact by sending the word "help".
Also see www.askme.im for a whole list of chat based solutions.
I've used Jabber in the past to get email notifications. Nowadays I use it for low-priority nagios notifications, it is very useful and way cheaper than SMS:
We use xmpp as both a 'bus' and a real-time API at http://superfeedr.com
Iowa State University Department of Agronomy has created this with Jabber: http://mesonet.agron.iastate.edu/iembot/
If you're a weather freak like I am, this is VERY cool stuff!
Apple implements mobileme's push service using Jabber/XMPP's subscription services to send push notifications. That is the most widespread use of Jabber for non-IM purposes I know of. This article has more details.
My friends have also built a Jabber python bot, which is kinda cute but not all that useful :-)
Edit
The most recent Next Big Thing, Google Wave, uses Jabber under the hood. Further illustrates the power of the protcol.
We have used XMPP and BOSH to enable users to communicate with a webbrowser directly and in realtime from their phone.
For example Code you can view our open source API
The vooices site also has live examples where you can control a map and play a game using your phone via your web browser: http://www.vooices.us/
I've always thought XMPP would be a good way to deliver SNMP data. OIDs are really painful, much of the system is insecure, and the SNMP traps never work quite like you want them to. With an XMPP server in the middle and a smart component to make some choices, you can use it to send out jabber or other notifications, kick off restart jobs, update web pages, or whatever else you need.
The XML data is pretty small in this case, and you can have the one XMPP server both talk to humans in message stanzas, or computers with the same protocol.