I have a big problem. My app got accepted for an update. It downloads the old version even though it is showing the new screen shot of the new version. (No biggie, I have read that it sometimes does this.) But as soon as i download it on my iphone4, the store gives the little red badge showing an update is needed, which is for my app. I download the new update, It gives the first page's new graphics, but as soon as i try to do anything in the app, it crashes. But it downloads the correct version for my iPhone 5!! D: I have tested everything on both devices. And everything worked perfect. Thanks in advance!!!
Kurt
Wait a day. It should adjust. Otherwise email apple support. Most likely won't take more than a few hours
It can take a bit of time for the new version to propagate through all the various Apple store servers. If you try it now, you're very likely to get the new version in all cases of downloading from all locations and stores.
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I have been working on an iOS app update and am ready to submit it, however I am having a small issue I am concerned about. I create an ad-Hoc version for testing and when I try to synch the update over to my phone via iTunes it won't give me the 'update' option next to the app. The buttons in iTunes says 'remove'. iTunes actually forces me to first remove the old version of the app and only after it is removed, iTunes gives me the option to install the new version and then the app works fine. The only problem is that this is not really testing the update process and I am concerned that once I release the app to the app store my users will have the same issue where they will not be able to just update the app, they will have to remove the old app first and then install the new version. Any idea what might be going wrong here?
iOS takes care of updating Apps, as far as bundle identifier in your info-plist is the same, any newer version will show as an update in iOS. But in iTunes things work differently. You don't have to worry about these things.
If you want to test effects of updating an App, Install the old version from AppStore. Connect your device and Run the project from Xcode. Now this will work the same way as updating your app.
There is no problem from your part. Maybe this time iTunes is not smart enough to know that your ad-hoc version is an update one or maybe the version of the app on iTunes and on your phone is the same. I've made a lot of update to my apps, when you submit a new one to AppStore your user won't face this problem. They will find an update button for your app :).
We have submitted an update version of our existing applications in the App Store recently. But we have received a issue from one of the users, saying that the app is not functioning properly after the update. So in order to replicate the same, what are the steps to reproduce, so that i can analyse the issue?
Any help will be appreciated.
To simulate this before pushing yoru updated version to the AppStore you can:
Download the old version of your app from the appstore
Run the updated version of your app from XCode on the same device.
What will happen behind the scenes is that your app will be updated in a way similar to the Appstore. Your app will be partially updated while your doucments folder will stay the same. (what usually causes problems)
This solution is better because it lets you check for problems before and update was pushed to the Appstore.
Yeah, I get this a lot. The solution is a bit annoying, but you need to keep a history of IPAs you've submitted so you can put the on your phone through iTunes (so not the simulator) and then, run your code on your device putting a breakpoint on your applicationDidFinishLaunching handler in your app delegate, and start tracing from there. You should be able to find the old app store version in your organiser from the last time you submitted, or, go through your SVN/GIT history and checkout the version tagged to your release version.
Many times in the past that has happened to me where I test a new revision and everything looks fine but when I submit an update and is approved, users start complaining about a crash or lost data.
This is way I approach the problem.
(This is most important step) You need to either have your old code or old binary installed on your actual apple device. (Physical iPhone / iPad)
Now go to iTunes and install your new update.
Attach your physical iPhone / iPad to you computer, Launch Xcode and start debugging it.
NOTE: There have been many times when things work perfectly in the Simulator but break on the actual device. Its always important to test your code on the real thing as that is what the users are going to be on.
All that is required is to have the version of the app that is in the app store on your device, then install the updated version to your device. You can debug it using Xcode when you install the new version.
When my app got accepted to the App Store, it would download the newest version 4.1, immediately after the download is complete, it shows an update is ready, but it shows the update to be 4.1 as well, This is not Apple's fault as I have read before, I assume it is my fault. Why? Well, because this isnt the first time it has happened to me, I uploaded this same app version 3.9 and it did the same thing, but I never found out how to fix it, so i worked on an update for some minor bugs and hoped that when I re-uploaded it, it would get fixed. Does anybody know of a reason for this?
Thanks
You may be downloading it too quickly. I have experienced that the meta data will update before your app in the store so if you download it right away you may be getting a previous version. After a little time passes it will update the download and then give you a notification that there is an update and download the recent version.
Our latest app was rejected by giving following reason
"when the user launches the app, a blank black screen is produced"
We had tested this many times and did not notice this issue. We tested again now, but it is working properly for us.
Can someone help us to find out the issue?
I don't think anyone can help you find this issue, My suggestion would be to follow up with the Review Team and try to obtain as much information as you can from them. Such as, what device was it tested on, what OS version and so forth.
Ah, the many woes of the app store process.
Make sure that you have tested your app not only on the simulator but also on a physical device.
Secondly the issue might be that you have made some (false) assumptions about the data on the device, that you might have put there manually, but isn't handled when installing anew.
Therefore a plan of attack might be to remove the application complete from both device and simulator and try running them from a fresh install rather than on top of an already installed installation.
Best of luck!
Try to build and install your app from a clean state. You may not be seeing the same as the reviewer, because if you only "build&run" all the time, old files, which are not part of the final build, are still present on your device or in the simulator.
So clean the build folder, remove the app from your device, and try again. Also, check if you app can live without an internet connection.
Your best bet is to discuss this directly with the Apple guys (Resolution Center).
I created an app for iOS 3.2 for the first version 1.0.
Recently I created an updated app for iOS 4.2 with print feature etc. for the second version.
My problem is that, the users are not able to update the app from appstore.
They are facing issues like data loss of version 1.0 app, crashing etc.
Can someone explain me what can be the reason for this?
And, how can I test this thing on my device, as I am not having the version 1.0 app from appstore, but the code for both versions.
Delete your new one on your test device and install the old one. Then build and debug the new one line by line. I had lots of trouble my first time through due to confusion over the update/migration process of core data. If you use core data, chances are your existing customers have an out of date store DB that your new code is crashing on. The store doesn't get wiped in an update if it's in your user's document directory... Only the one in the app bundle. You'll need to handle that reset or tell core data to migrate it to the new model. Of course, all this is speculation since you've given almost no details about the problem, frameworks used, log files, etc.
During a normal install process, data should not be overwritten. NSUserDefaults and files should remain during an upgrade, as long as the user doesn't delete the app first. I assume the crashing occurs after the new version is installed?