On a fresh app install, when I try to re-purchase an item to re-download it my app sends a purchase request to Store Kit.
Then I get SKPaymentTransactionStatePurchasing, and Store Kit prompts the user to confirm the purchase.
Then Store Kit responds with this message on iOS 7: "You've already purchased this in-App Purchase but it hasn't been downloaded.".
Then, Store Kit fails with SKPaymentTransactionStateFailed and error is
Previously StoreKit would just let the user re-download the content instead. But now it fails with error code 2 "Cannot connect to iTunes Store". If I do a complete restore then Store Kit allows to download content, but this particular item still fails. Also note the test device has WiFi and stable internet connection and StoreKit was able to resolve that the item is purchased. So this error is bogus.
Is this a new change in iOS 7? How can I let the user re-download a single item without forcing to re-download all?
According to this Technical Note, the problem occurs if there is a purchase transaction that was not finished. I tripple-checked that I call finish transaction and it happens after I get the error. So the transaction does get closed.
You have some unfinished transactions in the payment queue. To finish them check the paymentQueue.transactions array right after adding your observer with addTransactionObserver: method. If it contains some transactions handle them the way you do in your paymentQueue:updatedTransactions: method.
If you don't, paymentQueue:updatedTransactions: is not called for them because they were already in the queue when you have registered the observer.
By the way, make sure you call finishTransaction: for all of your transactions even if they have failed. Otherwise they will stay in the payment queue and cause this issue.
Same problem here.. we launched a new update for our app after iOS 7 release. We have many users now complaining that they are either unable to restore previous purchases. Other users are complaining that their purchase is successful, however the IAP package does not unlock with no error message.. we are a bit baffled here.
I had same problem ! After checking for hours! I just restarted the I pad (iOS7), and now again its working.
I fixed this by signing out the test account from the App Store via Settings app -> App Store -> Sign Out. Then I removed the test account from iTunes Connect, then I rebooted the device.
I was in a similar situation; resolved by restarting my iPhone. Specifically, I had non-consumable purchase hosted on Apple's Server. Installed app to iphone5, made purchase. Deleted App, reinstalled in another build, and upon restore, ITunesStore server didn't respond with my hosted-contact productIdentifier. Purchasing the item again produces "already purchased" error, without an option to download. I found this site, http://support.nimblebit.com/customer/portal/articles/672080-problem-making-in-app-purchase-ios-os-x; restarted my device, and restore now recognizes the previous purchase.
I make a fresh install of my App on my iOS device. (I had deleted it, signed off from the GC account).
After the App launch, 'paymentQueue: updatedTransactions:' gets called. It has one transaction with transactionState' == SKPaymentTransactionStatePurchased. (It's the only iAP my App has, in fact).
And then the GC Sandbox Login ViewController is presented.
Why does the iAP object get the Bought State, if I haven't logged in neither with an iTunes account or GC account?
I am not login on Game Center, that's for sure. But I'm not so sure about being being logged in with an iTunes Store Sandbox account. (Does that even exist?) If so, how do I log off?
I want to be able to test my App's 'Restore' button, but as the function already gets called, and the item is shown as bought, I can't... Why does even the function get called when I add the observer to the SKPaymentQueue? To check unfinished transactions? But it shouldn't do so as I'm not supposed to be logged into an iTunes Account...
Please, tell me any ideas you have, this is making me go crazy.
It sounds like you might be failing to call [SKPaymentQueue finishTransaction:] after your transaction is processed - the IAP system will keep attempting to deliver the transaction on every startup until you do that. So just add that call when you're done processing the transaction and you should be all set.
I Have a strange problem with iphone in app purchase! i created a product in the ituneconnect and then (using MKstorekit) i bought the product in sandbox environment .. and everything went will the first time... i removed the app from the device and created another test account.
and i found in the debugger mode that it sees the product as already purchased !!
tried everything from cleaning the project and all the tricks for the cache problems.. but still the problem occure .. is that normal?? or i'm doing something wrong?
please advice
since you are deleting the app in that case there is no chance that NSUserDefault will be storing this purchase so only thing that comes to my mind is the type of purchase... what type of purchase did you state in itunesconnect consumable , non-consumable or subscription? it could be because you stated subscription as purchase type(subscription purchases can only be bought once)... hope this helps..
this is what I have come across at http://www.raywenderlich.com/2797/introduction-to-in-app-purchases
StoreKit will prompt the user “are you sure?”, ask them to enter their
username/password (if appropriate), make the charge, and send you a
success or failure. They’ll also handle the case where the user
already paid for the app and is just re-downloading it, and give you a
message for that as well.
I fount the solution..
in app delegate i have to call
- (BOOL) removeAllKeychainData
in MKStoreManager, call it once at beginning, and then remove it from code, you don't want to accidently leave that on release :S
I am able to implement in-App purchase successfully. I am also able to purchase a product through in - App purchase.I am storing purchase information in NSUserDefaluts.So if next time user tries to purchase same product again i am able to handle it locally.My problem is if a user deletes the application from the device,How do i handle the re-downloading of the application without charging for the same product again.I know that if an application has been deleted from the device having in App purchase it has to be downloaded again.Can anybody show a sample code for the same?
Thanks
Aditya
Hi
Thanks for a prompt reply.I have implemented the same as you have suggested.What i'm wondering is if i delete my app and install it again , i am asked to purchase it again.Do i have to pay again for the upgrade or is it handled from the apple server(i.e if i upgrade the same product again am i charged again?).Is there a way to know it was upgraded without asking to upgrade again?
The StoreKit api takes care of this and gives you, on request, a list of identifiers of the purchased items. Once you got those, it's up to you to re-download the products again(if not already bundled inside the app).
Excerpt from the StoreKit API help:
-(void)restoreCompletedTransactions
Asks the payment queue to restore previously completed purchases.
Your application calls this method to restore transactions that were previously finished so that you can process them again. For example, your application would use this to allow a user to unlock previously purchased content onto a new device.
When you create a new product to be sold in your store, you choose whether that product can be restored or not. See the In App Purchase Programming Guide for more information.
The payment queue will deliver a new transaction for each previously completed transaction that can be restored. Each transaction includes a copy of the original transaction.
////Comments pseudo code////
// Reinstall App:
// Restore already purchased transactions...
// Does the NSUserDefaults have the Purchase History??? -
// YES: Load the Table View of Items remaining for sale, Else -
// NO: Get the restoreCompletedTransactions list from Apple
// and create a container to hold previous transaction purchases.
// Fresh new App install:
// When a user makes the first IAP. Add it to the container and NSUserDefaults
// This container will be added to the NSUserDefaults when at least one purchase has been made.
I am working on adding In-App purchases to my app.
I am able to receive the productsRequest:didReceiveResponse method, and receive the array of products.
My problem arises when I add a SKPayment to the SKPaymentQueue. After I add the product to the queue, in the paymentQueue:updatedTransactions method the transactions always have the state SKPaymentTransactionStateFailed.
I NSLog the "transaction.error" and this is what it returns: Error
Domain=SKErrorDomain Code=0 UserInfo=0x165000 "Cannot connect to
iTunes Store"
I have logged out of the Store in the Settings app, but after trying to purchase a product in my app it never asks me to log in with my test account. It just fails with the above error.
I was getting SKPaymentTransactionStateFailed error code 0 "Cannot connect to iTunes Store" and thanks to thomax for this answer my problem is solved. Turns out you MUST enter a build number under Targets->Summary.
I spent the last 24 hours resetting my phone, screwing with iTunes connect, and doing just about everything i could think of before i stumbled upon this solution.
I assume you've done the standard sanity checks: double-checking your code, confirming your product IDs, comparing your code to the In-App Purchase Programming Guide, etc.
This may be ridiculous, but -- if you're certain your code is correct -- do a hard reset (full wipe) of your iPod (Settings => General => Reset => Erase All Content and Settings). I puzzled over this exact problem for hours -- it turned out my code was correct and the hard reset was the solution.
I had been getting the same error but I had been prompted for my test user account. And also a popup saying "An unknown error has occurred". It turns out that when I created my test user account and signed out of the settings -> store I had decided to sign in with my test user account which had prompted me for a bunch of information including billing, which had broken my test user account. When I created a new test user account and only signed in when prompted to during the in app purchase testing, everything worked smoothly.
This error (i.e. "Error! Cannot connect to iTunes Store") can occur if you do a sandboxed In App purchase but are signed in using your normal Apple account.
I find it helps avoid any confusion if I sign out of my Apple account before doing any In App purchases. Then in the "Sign In" dialog choose the "Use Existing Apple ID" option and enter your Test User details.
Just remember this will be set in your Settings so you will need to sign out after you've finished In App purchases.
Also, using a different Apple ID resets various iTunes-related settings such as iTunes Match.
You can check if the following link is working or timing out:
https://sandbox.itunes.apple.com/verifyReceipt
Alternatively, an unscientific but quite reliable way to check if the sandbox is working is to ask at:
https://devforums.apple.com/community/ios/connected/purchase
If the sandbox is down, there will probably be people already talking about it, like now (18 Jan 2012, 6:40pm UTC time).
I also was facing with the same error.
I figured out, that the Error only comes on the Simulator, when I switched to the device debugging, the error didn't appear.
Simply log off from your AppStore account on settings...
Solved the problem for me because my device was logged using my regular Apple ID and because the purchases on the sandbox are always done with the test user ID, the device was trying to send my regular Apple Store ID to the "test" App Store resulting on this "Cannot Connect to iTunes Store" error.
This is the most common cause I have seen on my device.
Hit with the same problem, i reset my device, cross verified the identifiers, re-installed the app. Also thought the problem was, because I had changed the reference and the description of the products. In reality, I feel it is because my test user had got locked as multiple people where using the same account, and it is a possibility that the password validation failed multiple times.
So I re-created another test user and in-app purchasing is back to working.
Hope this helps. I was totally stumped with this error.
Make sure your BundleIDs match. That was my problem.
Even a full restore did not resolve this problem for me.
After calling addPayment for an auto-renewing product identifier, about one second passed before I received the "SKErrorDomain Code=0" error from StoreKit. At no point was I prompted (as Apple's documentation suggests one should be) for an iTunes Store username and password; the transaction simply failed.
To resolve this, I had to add a fake "consumable" product to iTunes Connect and call addPayment using the fake consumable's product identifier. This caused the iTunes Store dialog to come up. I then logged in with a test account I had created in iTunes Connect. This succeeded: my application was notified that the consumable had been purchased.
After having done this, I was able to call addPayment with my auto-renewing product identifier and purchase the subscription normally.
make sure you're testing with sandbox user accounts created from itunesconnect and not your actual apple id for your personal account when testing this stuff.
I thought it worth mentioning that DonnaLea's solution of only logging in when prompted for payment also worked for the same issue with Unity and Prime31's StoreKit plugin.
Attempting to log in via the same settings menu you use to log out will prompt for all manner of billing\address details which seems to permanently "break" that test account.
I found myself in this situation when I was working on adding in-app purchases and didn't do it exactly right the first time. In my case I had an error in server-side PHP and as a result I think I wasn't getting all the way through to "finishTransaction:". Even after I fixed the problems (I put the program on a separate device and purchased successfully), I kept getting "You've already purchased this, click to download" followed by "Cannot connect to iTunes Store".
I finally got it to stop doing that by launching the game from Springboard (not XCode). It immediately processed the transaction successfully and stopped prompting me to redownload.
This is similar to the accepted answer above. I started getting the "cannot connect to iTunes store" error when trying to log in to my iTunes account on my phone after logging in with an IAP sandbox account.
To solve the problem, I was able to just do a Reset All Settings instead of Erase All Content and Settings (Settings => General => Reset => Reset All Settings). Definitely better than having to lose and reinstall everything on your device.
I had had the same problem, first of all I haven't created test account so I created via getting help from this link
https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Chapters/SettingUpUserAccounts.html#//apple_ref/doc/uid/TP40011225-CH25-SW10
Then You need to sign out from your current account on your device. and buy purchasing it will ask for user account, then enter the test account.
I had this same issue. I had previously created a test user account, and signed out of the itunes store expecting to be prompted with a sign in for my test user account when I made the in app purchase. instead I got the cannot connect to itunes store message. when I signed in with my real itunes username/password and tried my test app it worked perfectly. I then logged out of itunes store again and my app worked great, prompting me for my id/pw
I had the same error, but the problem was not exactly the same. Maybe usefull for someone:
I inserted an external file in the structure of my app. The reason why I did this is because in production, I insert this file dinamicaly from a server, but in development I thought it was faster to use an app called iExplorer to paste this file. I have done this is the past and I didn't have this problem. But in the last few days, if I paste this file directly using iExplorer, my app returns the error: "Cannot connect to iTunes Store". (in spanish: "No puede conectarse a iTunes Store").
I think that it is because this time I inserted the file inside the .app folder. So this makes me think that if you modify your .app folder in any way, the Codesignature breaks and the link with the iTunes Store stops working directly.
For me, the problem was fixed by uploading a binary. Since that answer was not given in this page, which seems to be among the top hits in Google, I thought I'd add it.
Figured I should share my recent experience with the same issue:
I experienced the same problem a few days ago, where it stopped working from one day to the other. I got the following error after having authenticated with my test user(s): Error Domain=SKErrorDomain Code=0 UserInfo=0x165000 "Cannot connect to iTunes Store"
I hadn't done any changes to the code and we couldn't think of any other changes to our iTunes account or IAP products that might've triggered the problems. The only thing that may have been related was the adding of more iTunes Test Users (although I've added ~15 accounts before without problems). I tested it on different devices and the simulator.
I went through all the available checklists and all possible solutions (everything mentioned above as well) without any success. Finally I figured I might as well take a break from it all over the weekend, since I was drawing blanks. And oddly (and for the first time ever), doing nothing actually worked!
I didn't change any code, nor did anything change on our iTunes account or the app.
The only reasons I can think of are:
Something was wrong on Apple's end.
Some other time-based factor with the app, a certificate or something caused the problems.
A leprechaun snuck into my office and fixed the issue.
Check if you are signed into your personal itunes account in the appstore. If you are you will receive this message. Even if you are signed into your sandbox account in the app. So, to resolve this issue sign out of your personal account in the app store and then try to purchase your in-app item and then use your sandbox account. This resolved my issue.
Well, as usual I "tried all solutions available and it didn't help" :)
So, here is my input to this unlimited collection of stumble stones:
If application is not currently on sale (at any reason), this error occurs.
I got the same error,
When I called SKProductsRequest's start method in my test env,
It ran in
- (void)request:(SKRequest *)request didFailWithError:(NSError *)error
When I called in my production env,
It's correct and ran in
- (void)productsRequest:(SKProductsRequest *)request didReceiveResponse:(SKProductsResponse *)response
Close charles or any http proxy software asap!
Close charles or any http proxy software asap!
Close charles or any http proxy software asap!
You know it~
I had had the same problem, but I solved by the following mode:
- I was using iPhone 5S emulator with iOS 8.4 (This is the most important. Apple Store connection is not working on iOS 11 emulator)
- on emulator I turned on the following setting: Settings/Developer/Allow HTTP services (This is for internet connection)
- temporarily I turned off Avast antivirus Web Shield (This is for internet connection too)
The In-App Purchase FAQ has this information:
Cannot connect to iTunes Store
The "Cannot connect to iTunes Store" issue may be due to one or more of the following reasons:
The sandbox may be unreachable.
Your app does not have a bundle version (CFBundleVersion). See Setting the Version Number and Build String for more information.
Your app is running in the Simulator, which does not support in-app purchase.
You are attempting to purchase a product that is unavailable for sale. See Query the App Store for product information before presenting your app’s store UI for more information.
In my case, the error occurred because I was using the simulator.
Even in the In-App Purchase Programming Guide says to use the development iOS device has a suggested testing step.
As Apple's Documentation:
Cannot connect to iTunes Store
The "Cannot connect to iTunes Store" issue may be due to one or more of the following reasons:
The sandbox may be unreachable.
Your app does not have a bundle version (CFBundleVersion). See Setting the Version Number and Build String for more information.
Your app is running in the Simulator, which does not support in-app purchase.
You are attempting to purchase a product that is unavailable for sale. See Query the App Store for product information before presenting your app’s store UI for more information.
https://developer.apple.com/library/content/technotes/tn2413/_index.html
I have tried all what I can to deal with this issue.
Real device not Simulator.
New registered Sandbox test account (not fill the extra info to make it a formal Apple ID)
Logout whatever accounts related.(iCould, App Store, maybe other app's sandbox testing account)
Fill all the tax and Agreements in itunesconnect website
Even restore to factory settings LOL
...
always return SKErrorDomain Code=0
“Cannot connect to iTunes Store”
...
My case's solution is finally come tome after 3 days' struggle:
And finally I find the key. Try with another device to test the iAP if your device's iOS is iOS13.4.x！！！And I upgrade this ”broken“ device's OS version to iOS14.0.1, iAP works like a charm.