I am trying to help my sister with her facebook business page. She created an app some time ago, but did not disable sandbox mode, so it has never been visible.
She made me an administrator of the page, and the app. But when I try to disable sandbox mode to make the app visible on her page, I get the following error message:
Error
There was a problem saving your changes. Please try again later.
Before this error, I believe facebook directed me to set up a category for the app in the app details, where "other" had been selected. I tried changing this to "app for pages" but it didn't help.
I created another app some time ago where all the same fields are filled in as with my sister's app, and had no trouble disabling sandbox.
I do no understand why facebook is not allowing me to disable sandbox and make the app live. I have googled this question but been unable to find an answer.
Related
I tried to create my first facebook app. It is a simple countdown to a specific date (does not require user to log in, or anything). It is added as a Page Tab on my page. The problem is, that while the page tab is visible to everyone, the app itself is visible only to logged in users. When I log out, I get "content is not available" message after clicking on the tab.
When I go to "Canvas page"https://apps.facebook.com/xxx, I can view it even if I am not logged in.
I have no restrictions in the app settings, and the app is hosted on SSL server.
Can the problem be in the code of the application? I tried both - using the init <script> proposed in facebook documentation and removing it, doesn't seem to change anything.
I had the same problem. Only found a few people complaining and saw that this wasn't working anywhere else either. I knew it was working a few months ago.
Anyway: Today it suddenly started working again. There's probably nothing wrong with you app. (Though age and country restrictions can still lock it down.)
I am using parse facebook login for new users of my app. Most users are able to use it without a problem and I have successfully tested all Facebook login scenarios. Some users, however, report that when they press the login button they see brief activity indicator and then nothing happens. In code, no error is registered but the user is not brought beyond the login page to the app's initial screen. The problem resolved if the user deletes the app from their Facebook app settings and then tries again. Has anyone else experienced this and/or found a solution? Thanks
Not sure if this ever got resolved for you.
There are multiple possible causes for this of course including your own code. However, we've seen a similar issue with 2 causes / solutions.
UX-wise we detect multiple failed logins (typically with no error code) and then pop a notification telling the user how to solve. Still digging for a code-level solution that'll solve either of these issues permanently (if you found one, please post!) but hope these help & let you know you're not crazy.
Issue #1: User is logged into multiple Facebook accounts from the same device (e.g. a primary account and an org or 2ndary account).
Fix #1: Have user log out of all Facebook instances (app, safari, iOS settings) and then log back in.
Issue #2: User has rejected Facebook permissions.
Fix #2: For iOS, make sure Your App is toggled on in Settings -> Facebook -> Your App
I recieved two emails from facebook to put privacy policy link but I couldn't do it in time. I had over 8000 active users and now none can connect onto my forum. I guess they terminated the app? I did add the link onto my app but still it isn't working. I have looked around to see If anyone else went through the same. How do I contact Facebook and get this resolved.
I guess they terminated the app?
Check your app dashboard – usually, as a first measure, your app gets put into sandbox mode.
Add the missing policy links, and then try taking it out of sandbox mode again.
Ok, so I'm using my personal Facebook account, that has a verified cell phone number. I can get to the App Dashboard page, and can click the "+Create a New App" button. I complete the dialog using a name that get's green lit, and click the submit button.
I wait for a few seconds and I'm dumped back to the main App Dashboard page - no new App exists.
This is a personal account and not a company account.
Still stuck on this problem - any chance I could get a FB Dev Support help with this?
I had the same problem and finally got this working. Curiously, visiting the Facebook Developer App page https://facebook.com/developers?ref=ts&fref=ts using IE and going to the app fixed the problem. Using Firefox resulted in an infinite redirect. All of the apps I created but couldn't see started showing up.
Maybe your account is too new. But usually you get an notice.
I created an app for a page tab and enabled sandbox mode to test it before it went live. I added a couple of test users to the app so they could test and it was all working as expected.
I've now disabled sandbox mode for the app, but the app is not visible to all and only the previously added test users can see it. The app icon and link appears at the top of the page but when clicked it just redirects back to the same page.
The sandbox mode setting is definitely showing as Disabled, and if I had a new test user they can then see the app!
I've also tested this same process with a different app and have had the same problem.
Has anyone encountered this before, or know of any issues with Facebook at the moment that could cause this?
Thank you.
I had this issue as well. I followed Dan Som's advice and recreated the app without enabling sandbox mode. Sure enough, my app was visible.
Then I started modifying the settings to match my old app. Afterwards, my new app was no longer visible. I realized that one of the settings I toggled/enabled prevented my new app from being visible to non-testers/developers.
That setting was; in my case, Age Restrictions. I had it set to People 18 and older even though it did not have to be. I set it back to the default setting Anyone (13+) and my app was visible again. I suspect your app requires approval from Facebook if you have such an age restriction.
You can change it in Settings | Advanced | App Restrictions.
If you or anyone is still encountering this issue- it's worth a look.