I've searched all around, made several changes over the past two weeks, and still no luck so here I am.
We just put up a new site, and there are 3 different forms. Each form sends to a different email of theirs, a forwarder that sends to the same email of theirs (I had to make this after I figured out there was a problem with them not receiving emails from the website), and one of our emails.
Currently, they use office 365 for their email. A few days ago I figured out to change the SPF record, so I added the IP of their current website.
Here is the current SPF record:
v=spf1 include:spf.protection.outlook.com ip4:23.229.157.193 a ~all
I'm stumped. I've sent test submissions, and they receive the forward, and I receive it from my email, but the email that it's supposed to be sent to doesn't receive it.
I don't have access to their office 365 account. I tried a different option of sending the emails through swiftmailer, but GoDaddy doesn't allow me to connect to their smtp details, so that's a bust.
Has anyone encountered this problem before and know of a solution? All help is greatly appreciated.
THE SOLUTION:
After hours of calling, I was able to get the problem solved. I should have edited this earlier, but better late than never. In cPanel, there is an area for routing mail. It was set to local, rather than remote. Every email that came through went to the local emails, and since their were none, they were discarded. After changing the option to remote, the emails started flowing through. After the 3rd or 4th call, I reached someone who's actually dealt with this problem because he explained what was happening and the fix in under two minutes, unlike the others. I hope this helps anyone in the future with the same problems I encountered.
If you've configured SPF on your sending smtp server, you can configure a _dmarc
DNS record with an email address for the receiving server to send mail reports to...
Better yet, if this 'new' server is not required to be fully operational while you set up everything - you can set the _dmarc record to tell the receiving server to reject anything that doesn't pass the SPF test.
In any case, if you are setting up an email server that will send messages to any outside Internet address, and you have the ability to install software on the server - you should install and configure:
SPF, DKIM, and have a dmarc DNS record.
If you don't have these items, it's very likely much of your site's notification email will end up in the subscribers' spam box, or worse rejected by the receiving server.
Several good websites that have helped me:
unlocktheinbox.com
dmarcian.com
emailsecuritygrader
protodave.com dkim key checker
appmaildev.com domainkeys test
gettingemaildelivered.com
Related
I'm using my own email server to send and receive my emails. Therefor I've set up a VPS at Tilaa.com which also acts as my webserver.
On the webserver I have DirectAdmin setup which takes care of my administrative things.
The problem is that I can receive and send emails but Outlook, Live and Hotmail refuse the receive any emails coming from my email server. Gmail does work f.e. ( Not even in junk folders )
When the receiver at Outlook/live or hotmail adds my email address to the safe list, emails do get through.
My domain is virtualfarmingworld.com
What I have done?
- Setup SPF record
- Setup DKIM record
- Setup A record mail.virtualfarmingworld.com to server IP 84.22.113.42
http://mxtoolbox.com/SuperTool.aspx?action=mx%3avirtualfarmingworld.com&run=toolpage#
Does anyone have any ideas?
Regards,
Ciryk Popeye
Ciryk,
Hotmail can be a bit tricky, if it's being blocked completely. Then most likely your IP is on their internal blacklist. If it's showing up in their SPAM folder it can be a number of reason. The headers from the email in Hotmail will tell you why it's in the SPAM folder.
Look for SRV:<value> PCL: <Value> and SCL: <Value>
PCL stands for Phising Confidence Level and SCL stands for Spam Confidence Level.
You should run your email through this Mail Tester, it really does point out a lot of issues. It may or may not solve the hotmail issue, but they have this inbox tester their that really awesome that will show you other places you're having issues mailing to. Keep in mind, the previous owner of the IP might of spammed from it and caused issues.
I also notice by helping a lot of people that after signing up to Microsoft Junk Mail Reporting System, wait a few days and then delivery results are better with hotmail. I did a scan on you IP and I think you did that already signed up?
You're also on this blacklist: http://www.dnsblchile.org/
Which is really easy to get off, normally takes a couple of hours after you filled out the form.
I know there are lots of questions on here already about being able to send emails to hotmail. I have read through them all, as well as lots of online posts over the last few weeks and have still been unable to fix this issue.
The issue that I am having is that I am unable to send emails to customers who have a hotmail email address. I can send emails to yahoo fine, I can also send emails to gmail as well (although these seem to go to the junk folder), however when I sent emails to hotmail email addresses, they just seem to never arrive.
I am using swiftMailer in a PHP Symfony2 Application to send the emails.
The server that my application sits on is a Linux CentOs box and I have open relay turned off
I have sent emails to 'auth-results#verifier.port25.com' to check that SPF, DKIM and Sender-Id is setup correctly. Partial output of that report is below:
==========================================================
Summary of Results
SPF check: pass
DomainKeys check: neutral
DKIM check: pass
Sender-ID check: pass
SpamAssassin check: ham
==========================================================
The DomainKeys check is neutral, i'm not sure if that is required as as DKIM is an extension on the DomainKeys.
I have setup a v=spf1 record and a spf2.0/pra record in the DNS as TXT entries.
My help on this would be greatly appreciated. I think the issue may be to do with Sender-ID, but I dont know too much about this subject area.
Check your mail server logs. Are you seeing something like this for delivery to your Hotmail recipients:
550 SC-001 (COL004-MC4F43) Unfortunately, messages from xxx.xxx.xxx.xx weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
If so, then it means that your mail server IP is on Microsoft's blacklist. You probably won't have much luck sending to users at live.com, outlook.com, or msn.com either. Fortunately, there is a solution. See the link below for a decent guide on how to resolve the problem:
https://www.rackaid.com/blog/hotmail-blacklist-removal/.
The key is to submit a request to Microsoft to remove your IP address from their blacklist (at https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&wa=wsignin1.0&scrx=1), but don't do that until you are sure that whatever caused you to become blacklisted has been resolved, as Microsoft doesn't like repeat offenders.
We are involved in the project which is designed to gather UK hotels details that our client needs to create a paper guide with most popular and top rated places in the country.
At the begining of each year we automatically send emails out to hotel owners in order to ask them to update their hotel details.
Unfortunately Client reported that some of hotels never received any of the emails nor that email ended up in spam, especially on hotmail mailbox.
Is there any known approach which could help us to overcome that situation?
One of the solutions we tried was to resign from local SMTP server and purchase external SMTP server on turboSMTP, but without effect.
How would you advise us to you deal with that problem or what have you advised to other companies in the past? Surely there must be a way to resolve that problem completely and we would appreciate your prompt help with that.
Sending an email to multiple recipients within the same company may sometimes have that effect. That company’s email firewall often assumes it’s a spam attack.
There's a lot of factors that come into this. Thankfully, by going for an external SMTP relay, you can offload most of the issues to them.
What you can do, is make sure your domain and emails are configured to increase their validity. Two really key things for this:
SPF records
DKIM signing
SPF
SPF is basically a whitelist of IPs that can send email for your domain. SPF records are added to your DNS server. There are plenty of SPF generators online that can help (like this one). Your SMTP provider will also need to be included in your SPF record.
DKIM
DKIM digitally signs your email to verify that it's been sent by an authorised sender. Your SMTP provider will have info on how to set that up (turboSMTP docs).
If you want to explore more, I recommend Jeff Atwood's (co-founder of SO) article on how horrible email is: http://blog.codinghorror.com/so-youd-like-to-send-some-email-through-code/
I am trying to send mails with mailgun. My DNS config (SPF,DKIM) seems to be ok and are being validated in mailgun service. I can send mail to several users with gmail, live and most others mail providers. However, I have a problem when I sent an email for email accounts of my university.
The message is rejected with the following alert:
"554 5.7.1 : Client host rejected: MX-CIDR"
My current DNS settings are:
TXT # "v=spf1 include:mailgun.org ~all"
MX 10 mxa.mailgun.org.
MX 10 mxb.mailgun.org.
DKIM was validated as well. I checked my domain at mxtoolbox and the dns config pass in all tests. I did not find errors related with that alert in others questions. May someone help me to fix it?
Update 1:
Just some more informations:
1) I dont send, and I have absolutely no intention to send spam. I created an educational website, used by students and instructors, and they send messages sometimes between each others. I also send mail to confirm registers, recovery password, as a lot of others websites do. I only send messages to people who was agreed with my terms of service, that includes the information about my mail policy. It is a small service, I never sent more than 2,000 messages in a month (I have 800 registered users so far)
2) I do not believe I was blacklisted, mxtools verify several blacklists databases and my IP have passed in all verifications. Also, the server is not rejecting all messages from my IP, I can send messages with my personal email with the same domain, but I use different services to handle my personal inbox with my domain and the emails send by my website. So, I guess it may be a DNS record mistake.
3) I only use mailgun (or others transactional email services like mandrill or sendgrid) because it is highly recommended (and easy). I use a small VPS and it is hard to configure my own email service (I am a programmer, I am not an expert in that kind of configuration). If exists negative factors about the use of these systems, I really like to know and learn more.
I see no evidence posted that the reason the receiving mail server is rejecting your mail is because of your SPF records.
There isn't even any evidence here that the receiving mail servers are even performing SPF checks on their incoming mail.
Can you explain why exactly you believe that this has anything to do with SPF?
Just because someone's rejecting your mail, and you happen to be messing around with your SPF records, doesn't mean that the reason for your mail being rejected is due to your SPF records.
The only ones who can tell you exactly why your email is being rejected, and what needs to be done to fix it, is the receiving mail servers' administrators, and that's who you should be asking. They are the only ones who know exactly how their mail servers are configured, and how they work. Unless it's evident from the text of the error message, and it's not, anyone else's answer will be nothing but guesswork.
And actually my guess would be that, if anything, the error message seems to suggest that they have simply blacklisted your IP address range, period, for whatever reason. I would interpret "MX-CIDR" as meaning "MX's IP address' (you can Google what "CIDR" means by yourself); i.e.: sending mail server's IP address is explicitly blacklisted from sending them mail.
Now, taking from the referenced domain's web site, I quote:
"Our software automatically manages the delivery process to give your emails the best chance of landing in the inbox."
I would think that the only type of folks who would be concerned about having "the best chance of landing in" someone inbox would be all the typical spamming parasites. I browsed through the referenced website, and I couldn't shake off a slimy feeling I get after typically wandering into a typical spam spewer.
Is this domain being used to send spam?
If so, then you probably know the answer to your question, already.
Certain SPF libraries might reject emails when trying to perform a reverse lookup on the domain that you're sending from.
They usually get this from the MX records attached to the domain and if there's a mismatch it'll fail out with a rejection (more detail here: http://www.zytrax.com/books/dns/ch9/spf.html).
It's usually only a problem if the receiving server is not necessarily configured correctly, or is being super harsh on incoming mail due to an overwhelming amount of spam.
Having problems with setting up my website to use MS Exchange to send emails. I dont want to use the hosts email system.
The MS Exhange has been set up, with email addresses created.
My webpages are using Persits.MailSender which the host supports.
Do i need to change MX records? A records?
Sorry, im not clued up with network side of things, any help would be appreciated
When i email direct, the email address on the exchange picks up the emails. BUT if i email through the website, it goes to the annoying webmail the host is provinding, and not to the exchange
I find this strange, the same email address receiving emails at different places!
Im using ASP, and I have a website set up, which has been sending emails for the last 12 months, the host has messed up (again) somewhere, but doesnt know what is wrong (as usual)
There are no errors, the email always gets sent.... but to the wrong place.
I would look into actually trapping and knowing your errors. That way you can see precisely why it fails and have something to work with. As it stands, your question isn't really answerable. No language nor framework is provided. We don't know if the mail server is confirmed to be working or accessible outside your netowrk; we don't know how your are referencing it or if you are passing user credentials; we don't know what error you're getting...
At this point, you're not debugging, you're just sort of swinging in the dark. Find the point of failure and then research that data point to get a solution. Debug, catch errors, log, step through your code. All good ideas.
Ok i figured it out, I deleted the mail domain on the host as that was the first place the website looks to send an email. Once the mail domain was deleted the emails were sent to the external hosted mailserver MS Exchange email address. Yay!