I'm working with Facebook pages and building an app that allows you to send/receive private messages for your page from an external app.
Everything works fine, I can import old messages, send new one. My issue comes from the real time update subscription.
As explained here and here, I have subscribed to the conversations field on the page object. I also set up my server to receive Facebook verification and the updates.
I do receive updates when someone sends a new message to my test page ( even if it's a bit slow ~30 sec delay ) but I never receive any updates when the page replies to a message.
Is there something else I need to subscribe to in order to receive these updates ? Do I need to look for another way to do it ? Or is it just not supported by Facebook real time API updates ?
Any help appreciated, let me know if you need more info and have a nice day.
Related
I'm testing a facebook instant games app and want my bot to collect messaging_game_plays events to log user data at the end of a play session.
I've set up an app page, app, and uploaded a build that I have moved to the testing stage. I also have a bot with a public webhook that I have successfully verified. The webhook is currently subscribed to messaging_game_plays as well as messages. I have simple echo functionality built into the bot and can spin up the messenger app on my phone, message the page, and receive an echo perfectly.
The problem arises when I go to the games section of my messenger app, play the game, and then exit the game. I expect my bot to receive a messaging_game_plays event per https://developers.facebook.com/docs/messenger-platform/reference/webhook-events/messaging_game_plays/, but I don't receive any indication in the logs of the bot server that anything has called the webhook (even after waiting a significant amount of time).
So my question is/questions are: am I missing something that is required for the messaging_game_plays to be sent to my bot? Is there anything that I need to add to my app-build specifically for this event to trigger? Is launching the game on my phone and exiting the game sufficient for testing this event?
I've searched forums and documentation with no luck but maybe I've missed something along the way. I have checked this question: Facebook Messenger webhook setup, but not triggered, and that helped me successfully trigger messages events which I am getting, I just can't seem to collect messaging_game_plays events.
I am rather new to this process so I may be missing something small, any help would be greatly appreciated!
For reference:
app webhook subscriptions
What does your fbapp-config.json file say? If your bot opt-in parameter is 'opt_in_dev' or 'opt_in_public' you will need to call the subscribeBotAsync method to subscribe your user to the bot before any webhooks will be sent.
Messenger bots will need to be opt-in only from January 19th (see here: https://www.facebook.com/fbgaminghome/blog/important-game-bots-update).
We're making this change to ensure a better player experience.
If you want to transfer player data without requiring the bot to be opted-in, you can use standard JavaScript fetch/XMLHttpRequest with getSignedPlayerInfoAsync to avoid tampering.
all.
On the last week we are facing a problem in messages order, in Facebook Messenger.
When user is interacting with our bot, on most of the cases Messenger send random messages that it has sent before in the conversation. This old messages are not triggered by our bot, they simply appear, which makes us to think it is a Messenger thing. After a while, when user leave the conversation for some seconds and get back to it later, the bot is ok again. Sometimes user has to say "hi" to bot, so it gets back to the right point of conversation.
It also happens with messages that were sent by user, not only by our bot.
We have never get this problem using it on web platform. It seems to occur only in Android devices (Android massenger app), until this point.
When we check the conversation from the fan page side, it is all ok, and it is hard to determine where the problem occured just by looking from the fan page perspective. It seems there is no problem. But if you are the one who is interacting with the bot is very bad, it is like a "crazy" conversation for the end user.
It is a different case from the listed on other topics. We have an information thread that sends lots of messages, and in this case for example, it has never failed in order. It just happens when there is an user-bot interaction.
Is anybody here facing this kind of problem with messages order?
Thank you in advance.
we have seen the same behavior in android
On further investigation, we found that the messages which we assumed are delivered to the users were actually not delivered.
What we did was started listening to delivery notification and read receipts documentation link. We saved every message at our end and then mapped with seq number and it turns out that there is connectivity issues in android for fb messenger (reference).
When fb messenger is running in background and there is poor network connection then messages are not being received. This is what I have observed when I have poor network connection.
I've an app which collects leads generated using Facebook Leadgen Ad.
I've a Webhook subscribed for that but for some reason it never sends any requests when leadgen form is filled.
Earlier it was working without any issues.
I noticed yesterday that I received request an hour after forms were filled whereas today I've not received any requests but I do see new leads in the CSV file I downloaded.
Will appreciate if somebody can point me to what can be going wrong here.
Thanks in advance!
Not sure if you have come across this but, there is a testing tool which you can use to submit test leads for a page and see if the lead is getting pushed to your app successfully or not -
https://developers.facebook.com/tools/lead-ads-testing?__mref=message_bubble
If you click on the Track Status button after creating test lead it tell you the status of the webhook ping for the submitted lead.
Does anyone know a way to fetch a user/page inbox messages in real time?
I've found this link, but there is no mention about inbox messages.
The Real-time updates are about... -updates-. That means you will only get notified about changes in the fields described in that link (not regarding the Payments API, that's a different case).
So, you can't get real-time inbox messages.
You can subscribe to the notifications, but I'm not really sure if Messages notifications are included in those...
Notification when the user first login, not so hard, just require a database scan, I can deal with that. However, when a friend send a request or comment on profile X, a notification is sent, and almost immediately receive on the other end even when the user X not making any request. Is it polling? Does not feel like it, since the page never refresh itself. It must be something else? Anyone have any idea? maybe Web Push?
Facebook uses long-polling.
While you're on their page, they have a script continually issue requests to a particular URL. Instead of immediately responding, the server handling that URL first waits for a message to come in to its queue, and then sends that message out to the user. If a certain timeout is reached, the server responds without sending a message, and the client-side script makes another request to that URL.
To see this in action, open up Firebug's Net tab while on a Facebook page and wait for a couple minutes. You should see requests that last for a minute and then are followed up with a new request.
I believe they use AJAX/Javascript for that. It would allow the page to get information from the server and display it without reloading the page. You should be able to do this with an AJAX library like JQuery or something similar. As for whether or not Facebook itself does push or poll, I have no idea, but you can get a similar behavior by polling with AJAX.