I'm thinking about how to extend RT (and also with the IR extension, but I don't think this makes a difference) in regards to retrieving files from external sources (e.g. sftp) and adding them as attachments to tickets. I'm asking for suggestions of how I might go about this, as I've not used RT much and never programmed in Perl before.
I'm thinking of adding an input and button in the ticket to allow the user to provide a unique ID for the file and for them to be able to click when they want to retrieve the file from the external source, so not an automatic retrieval, unless it only does it once.
I'm thinking of creating a MakeClicky (http://requesttracker.wikia.com/wiki/MakeClicky) which creates a link to a cgi script (something like 'getfile(abc.txt)'), providing the ticket ID and the UID for the file. This script would then retrieve the file and post it as a comment/reply to the ticket. A couple of things to ask:
Are comments and replies to tickets really the only way to add an attachment? I read this somewhere but cant find the source now
How would I modify the existing ticket from a cgi script? Its on the same host, would I still need to use the REST api? Or can I just import the RT modules and add a attachment/comment/reply with the attachment without using the REST api?
The other option would be to create a scrip for on create/comment/reply that would search the contents of the ticket for an identifier for the file, retrieve the file and attach it.
I'm open to suggestions, unless one of these is a good way to do it!
TIA!
Related
Salesforce has two different UIs and in accordance with it, it has the possibility to store attached files differently.
Two files were uploaded via the classic UI and they are marked as 'attachments'. Other files were uploaded through the new UI and they are marked as 'files'.
I want to upload all of these files using REST API. I cannot find the proper documentation. Can somebody help me with this?
That's not 100% true. In SF Classic UI you were able to upload Files too. It's "just" about knowing the right API name of the table and you'll find lots of examples online.
Attachment and Document objects have exactly same API names, you can view their definitions in SOAP API definition or in REST API explorer (there was something which you can still see in screenshot in here, seems to be down now, maybe they're moving it to another area in documentation...)
The Files (incl. "Chatter Files") are stored in ContentDocument and ContentVersion object. The name is unexpected because long time ago SF purchased another company's product and it was called "Salesforce Content". In beginning it was bit of mess, now it's better integrated into whole platform but still some things lurk like File folders can be called Libraries sometimes in documentation but actual API name is ContentWorkspace. The entity relationship diagram can help a bit: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_erd_content.htm
ContentDocument is a header to which many places in SF link (imagine file wasting space on disk only once but being cross-linked from multiple records). It can have at least 1 version and if you need to update the document - you'd upload new version but all links in org wouldn't change, they'd still link to header.
So, how to use it?
REST API guide: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_sobject_insert_update_blob.htm
or maybe Chatter API guide (you tagged it with chatter so chances are you already use it): https://developer.salesforce.com/docs/atlas.en-us.chatterapi.meta/chatterapi/connect_resources_files.htm
some of my answers here might help (shameless plug). They're about upload and reading data too and one is even about data loader... but you might experiment with exporting files first, get familiar with structure before you load?
https://stackoverflow.com/a/48668673/313628
https://stackoverflow.com/a/56268939/313628
https://stackoverflow.com/a/60284736/313628
One of our customer's uses Netsuite ERP. We would like to be able accept pick tickets(orders) from them in a format that would allow us to import the pick tickets into our custom built ERP system. Naturally, I asked them if they could export the pick tickets as CSV to us.
They are attempting to build a custom report with all the fields we need and export it into csv. Aside from them having issues exporting the report only to HTML... Im curious as to why they cant just export the pick ticket they have been sending us, which is in pdf format.
On top of that. Ive noticed via SuitesScript you could modify the on click event to generate a csv of the data. So when they click generate print ticket, why could it not easily generate a csv at that time?
Basically, due to me not havign hands on to their NetSuite system - or any insight to the inner working of NetSuite, im looking to the community to explain to me, what they are doing wrong - or what the best solution is to attain the goal of: exporting a pick ticket(im assuming this is based from the sales order in netsuite...) in a friendly format, allowing me to automate the order entry into my company's system.
I am sure Netsuite provides CSV option for exporting Reports. Please refer to this doc.
To export a report:
On the Reports page, click the name of the report you want to see.
In the footer of the report, select Export-CSV, Export-Microsoft® Word, Export-Microsoft® Excel, or Export-PDF.
One possible problem may be the Role Permissions. Please refer to this.
If your search results pages do not include an Export button, your account administrator may not have assigned you the Full level for the Perform Search permission. This level is required for exporting search results. The Export Lists permission also is required. See Permissions for Searches.
you should be able to export pdf. Please refer to https://github.com/eliseobeltran/NSProject/blob/314c5a03c4251cd06d451527103b7b85bb63f130/GOP/Innov.GOP.GeneratePDF.js
Once you create the saved search, NetSuite has the option to export the saved search as the CSV, MS EXCEL, or PDF. But it's a manual approach. You can do it automatically by writing a JavaScript script in the Suite Script.
I can't find the solution for my problem. So, in my send-mailmessage html body is field that should be redirected to file which is included as attachment in message. How can I create hyperlink to that file in mail, when client opens it?
I don't know if you get my idea. In other words, in message I have attached file, and then there is field which should be a hyperlink to attached file. When client receives message he/she should press the link and then attached file opens.
I searched almost everything in everwhere but can't find a appropriate solution how to solve this.
This isn't really a PowerShell question, since this issue has nothing to do with the functionality of the Send-MailMessage cmdlet.
In any case, the reason you can't find a solution anywhere is that what you're trying to do is impossible. There is no way that a hyperlink in an e-mail message can point to a file attached to that message. Different mail clients on different operating systems store attachments in different locations. Even if you want to assume that all your recipients are running Outlook on Windows, there are different versions of both. Even if you know for a fact that all recipients are running a specific version of Outlook on a specific version of Windows, you're still out of luck. Outlook stores attachments in a subfolder in the Temporary Internet Files in the user's profile that has a randomly generated name. There's no way to inject code into a hyperlink in an email message, so without knowing the exact local file location, you can't link to it.
I suppose if you're really determined you could have the hyperlink point to a web page that runs some complex javascript code that tries to figure out where the attachment is stored, but that's a major undertaking, and would break if the recipient's default browser has javascript disabled.
Which begs the question, why exactly are you trying to do this? So that recipients can click once instead of having to double-click to open the attachment?
I have found that you can make a hyperlink point to a file share that you know the recipients have access to.
To do so:
Simply make each hyperlink point to the specific file and there you have it.
They have to have permissions to access that file share, or there is a much better way now that I haven't thought of.
Oh well, this works for me, for now.
I want to know if this is doable and get some hints about how to achieve this.
I guess at least it would need a confirmation dialog to run the (possibly evil) macro.
I want to produce an OpenOffice document that will upload itself on save to a hardcoded URL.
Is it possible?
What are the rough steps to achieve this?
My guess is:
bind a macro to the save event
have that macro get the current file binary data
have it post this data to a URL
but before researching about how to do this I need to know if this can be done in the first place.
I don't believe you need a macro to do this, instead depending on your OS you can map a FTP or other type of protocol remotely.
For example in windows you can "Map" a FTP as a drive and this would do exactly the same thing as your describing, you open the file from the FTP and upon saving it will then be written to the remote server. FTP is just an example here, there are other platforms you can use.
If you are at all interested in this method then following the instructions below, otherwise disregard.
Mapping a Network Drive in Windows Vista and 7.
Click on Windows start orb and then click on "computer".
Click on map a network drive.
Map a network drive will then open a new dialog box where you can click "connect to a website"
Simply follow that easy to use wizard and click add a new network location (Choose a custom network location)
Type in your FTP address, including username and password.
Finally name your network location to whatever you want.
Just a suggestion, I really don't think you need any macro unless you plan on distributing these files to other people then yes, but they would need to install that macro/plugin on their open office since there is no way to encode the document itself with such features as far as I know.
I have to solve the following task for our university homepage:
Whenever a pdf is requested the user has to accept a license, which pops up.
On Agree the download starts. If not, no download is possible.
I searched through the extensions but did not find any extension doing the job. Maybe you know one...
So I tried to implement my own extension. Taking the strengths of securelinks (Allows access control to files from a configurable directory ... presents a license acceptation prior to download) and naw_securedl ("Secure Download": Apply TYPO3 access rights to ALL file assets (PDFs, TGZs or JPGs etc. - configurable) - protect them from direct access.) I wanted to combine both extensions to have one that:
whenever a pdf file is requested (naw_securedl)
a license is shown and in case of ACCEPT a redirect to the file happens (securelinks).
This task sounds very easy, since I only have to combine both tasks. Anyway, I failed.
How do you solve this problem?
Do you know some extension doing the job?
Is anyone interested in a cooperation in which we try to create an extension thats doing the job?
Thanks for your help in advance!
Assuming that all donwloads are stored in one folder, I'd recommend writing your own little extension that replaces every link with a link to an intermediate site, like this:
www.mydomain.com/acceptlicense.html?downloadfile=myhighqualitycontent.pdf.
On the accept license page, users need to check the accept license checkbox, then click a submit button, which leads them to the download page, still carrying the GET parameter:
www.mydomain.com/download.html?downloadfile=myhighqualitycontent.pdf.
If not all files are in the same folder, you can replace slashes in the file path with other characters (they need to work in the URL). Or you might need a database table that indexes the files, so you can use IDs for the download files:
www.mydomain.com/acceptlicense.html?downloadfileID=99
If you don't know at all how to write TYPO3 extensions, consider using individual php/html files out of the TYPO3 context.