I want to create case through email in Netsuite. I test it by sending a email to email address from Setup -> Support -> Support preferences. But it does not create a case. I have also asked Netsuite Support centre but did not get any reply.
Please suggest how to configure email case capture.
Related
I am currently building an automation email in SendGrid. The setup process seems very straightforward, but I can't find how or where to add a CC email address.
I've researched SendGrid's documentation and other sites to find a possible solution. Two sources had the right idea, but they provided examples using Node.js (see SendGrid Personalizations and Twilio Blog). I am needing to add a CC address inside SendGrid's Automation Email creator.
Does the SendGrid Automation system provide this capability, or is this best achieved through Node.js (or other background-handling languages)?
I don't believe that you can send an Automation with a cc.
You can track when Automation emails are sent to users by registering for the Event Webhook.
When users reply to the automation email and just get an email saying that their message was received, I assume that is because the email address you send the automation from is just set up to autorespond. You could set that email address up with the Inbound Parse Webhook so that you can trigger other events when you receive emails to that address. You could, in that case, send an email to your sales team, or register the response in a database, or forward the message to a CRM system.
If the only solution for you is to use a cc, then Automations may not work for you and you will have to send using the Mail Send API which gives you lots more control over the email being sent, but does lose the automation features.
I have a form on my portfolio that allows a user fill in a form with a question they have and send that to me by email.
When i try to use sendgrid it only allows me as a verified user to send emails from my own email address. but i want the 'from' field to be dynamically filled in by that user and then sent to me.
note: I also tried 'emailjs' but that works fine in development but fails in production.
Any suggestions on how to fix this or any other platforms i can use for that preferabally free since it is a hobby project.
Thanks
Twilio SendGrid developer evangelist here.
You do need to use a verified email address to send emails from SendGrid, this is to stop people using a form like you describe to spoof anyone's email address.
A better idea is to send emails created in your form from a verified email address and set the reply-to address as the submitted email. That way you can send with SendGrid and then when you reply in your email client it will return to the person that submitted the form.
I added more detail and example code (in Python) in this answer.
I am currently developing a eCommerce website in magento. I am almost done with all the process. But still I am not finding a way to get order email notifications both by customers and admin.
You need to check email addresses in Configuration > General > Store Email Addresses
You need to check email template in system -> transactional emails.
if you have set email template "forgot admin password" then you need to check variables in template.
I'm facing a problem:
I'm configuring magento store, when a customer buy something, an email is send to him, but what I need is: beyond this email, another email, with diferent template must be send to another person with the data of the purchase. How to configure this ?
Thanks
You can configure the data of order to be sent only with the same template.
To do it - go to System -> Configuration -> Sales -> Sales Emails -> Order and fill fields "Send Order Email Copy To" and "Send Order Email Copy Method".
However you can program Magento to send email with different template. To achieve it you must develop your custom extension that will:
a) add necessary fields (ability to choose different template) to above mentioned System -> Configuration -> Sales -> Sales Emails -> Order
b) overload Mage_Sales_Model_Order->sendNewOrderEmail() method to use different template for sending e-mail to third party
What I've done is:
I developed a webservice in c# that receive the OrderId, and send the email to the person I want. I call this webservice using ajax in the success method of magento.
Given multi-tenant application, How are vendors implementing email notifications from an email account setup and programming perspective:
Sending emails could come from a generic account: eg notifications#VendorName.com or noreply#VendorName.com, this seems reasonable considering reply addresses and lilnks can be contained within the email contents.
Receiving Emails: How would an application receive email, for instance; to generate support tickets or assign comments in an email to a project/task. I have seen ID's within the subject and some reply to addresses containing the account name eg: notifications#AccountName.VendorName.com
I realise one can programatically connect to a pop3 server and receive emails and look for the IDs with the subject, but is there a way of setting up and receiving email to a single pop3 account from multiple sub-host name email addresses (not sure on terminology there) eg: noreply#AccountName1.VendorName.com or noreply#AccountName2.VendorName.com and check the Account Name from the address? (similar to checking subdomains on a URL)
Any practices, experience, comments or sughestions?
(not sure its relevant, but using C# asp.net-mvc and services etc)
For sending notification emails, we have a notification send to address associated with each account and simply send from our domain to that address. Our from address is monitored and replies end up in the CSR work queue.
For inbound emails, we use FogBugz (from the makers of Stack Overflow) for case tracking. That accepts new cases via email (e.g. cases#mycompany.com). Tickets are auto-created from the email. My only complaint there is that the customer needs to check an obscure link for case updates (no "my cases" web portal, but maybe that will come out in an upcoming version of FogBugz).
We have a custom field in FogBugz to indicate the customer the ticket is from. We could theoretically write a plugin to FogBugz that auto-assigns that using the senders domain, but I guess the CSR's haven't complained loudly enough yet :-)
We (at muHive) are an inbound email/social conversations management product. If you are looking at a handling inbound email or social media conversations from customers, we have an impressive toolset.
For our own outbound needs, the simplest way is to use an Email sending API. Don't bother with SMTP sending by yourself. We use Amazon SES and have also tried Sendgrid which gave us additional benefits like delivery status and email parsing.
There are two ways in which you can handle multiple accounts to a catch all email address. If your target system can differentiate between different customers and assign tasks to the correct representatives based on either the content/sender, ask all your customers to send an email to support#company.com.
As you rightly said, you could also create *accountName_support#company.com* email addresses and use different accounts on whatever CRM/Support solution use to manage these emails.
Another approach is to have your customers send you an email to support#company.com and you use a rule based system (like muHive) to forward these mails to the appropriate account executives based on the customer/account who sent the mail.