VERIFY RATE LEVEL error in Sabre hotel booking SOAP api - soap

Question

I am trying to use Sabre SOAP api for hotel reservation. But not able to get pass this VERIFY RATE LEVEL error. My request payload for hotel booking is given below:
<?xml version='1.0' encoding='UTF-8'?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:eb="http://www.ebxml.org/namespaces/messageHeader">
<SOAP-ENV:Header>
<eb:MessageHeader SOAP-ENV:mustUnderstand="0">
<eb:From>
<eb:PartyId eb:type="urn:x12.org:IO5:01">from</eb:PartyId>
</eb:From>
<eb:To>
<eb:PartyId eb:type="urn:x12.org:IO5:01">ws</eb:PartyId>
</eb:To>
<eb:CPAId>H65H</eb:CPAId>
<eb:ConversationId>app_name</eb:ConversationId>
<eb:Service eb:type="sabreXML"></eb:Service>
<eb:Action>OTA_HotelResLLSRQ</eb:Action>
</eb:MessageHeader>
<wsse:Security xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext">
<wsse:BinarySecurityToken valueType="String" EncodingType="wsse:Base64Binary">
<!-- Use Security token from Authentication Request -->
<<-- sabre auth token -->>
</wsse:BinarySecurityToken>
</wsse:Security>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<OTA_HotelResRQ xmlns="http://webservices.sabre.com/sabreXML/2011/10" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" Version="2.2.0">
<Hotel>
<BasicPropertyInfo ChainCode="HY" HotelCode="1"/>
<Guarantee Type="GDPST">
<CC_Info>
<PaymentCard Code="cc-cvc" ExpireDate="cc-date" Number="cc-number"/>
<PersonName>
<Surname>TEST</Surname>
</PersonName>
</CC_Info>
</Guarantee>
<GuestCounts Count="2">
<ExtraGuest>1</ExtraGuest>
</GuestCounts>
<RoomType NumberOfUnits="1" RoomTypeCode="A2DRAC"/>
<TimeSpan End="12-24T13:00" Start="12-22T12:00"/>
</Hotel>
</OTA_HotelResRQ>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
But I got the response back with 1VERIFY RATE LEVEL error as shown below
<?xml version="1.0" encoding="UTF-8"?>
<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<soap-env:Header>
<eb:MessageHeader xmlns:eb="http://www.ebxml.org/namespaces/messageHeader" eb:version="1.0" soap-env:mustUnderstand="1">
<eb:From>
<eb:PartyId eb:type="urn:x12.org:IO5:01">ws</eb:PartyId>
</eb:From>
<eb:To>
<eb:PartyId eb:type="urn:x12.org:IO5:01">from</eb:PartyId>
</eb:To>
<eb:CPAId>H65H</eb:CPAId>
<eb:ConversationId>app_name</eb:ConversationId>
<eb:Service eb:type="sabreXML"/>
<eb:Action>OTA_HotelResLLSRS</eb:Action>
<eb:MessageData>
<eb:MessageId>8860ceca-d624-4fc6-b3a6-c1f7a7da5f43#61</eb:MessageId>
<eb:Timestamp>2015-12-09T06:26:01</eb:Timestamp>
</eb:MessageData>
</eb:MessageHeader>
<wsse:Security xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext">
<wsse:BinarySecurityToken valueType="String" EncodingType="wsse:Base64Binary">Shared/IDL:IceSess\/SessMgr:1\.0.IDL/Common/!ICESMS\/ACPCRTC!ICESMSLB\/CRT.LB!-3460990906663307648!220138!0</wsse:BinarySecurityToken>
</wsse:Security>
</soap-env:Header>
<soap-env:Body>
<OTA_HotelResRS xmlns="http://webservices.sabre.com/sabreXML/2011/10" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:stl="http://services.sabre.com/STL/v01" Version="2.2.0">
<stl:ApplicationResults status="NotProcessed">
<stl:Error type="BusinessLogic" timeStamp="2015-12-09T00:26:01-06:00">
<stl:SystemSpecificResults>
<stl:Message>1VERIFY RATE LEVEL </stl:Message>
<stl:ShortText>ERR.SWS.HOST.ERROR_IN_RESPONSE</stl:ShortText>
</stl:SystemSpecificResults>
</stl:Error>
</stl:ApplicationResults>
</OTA_HotelResRS>
</soap-env:Body>
</soap-env:Envelope>
I am unable to figure out what problem is, as I am unable to find anything related to 1VERIFY RATE LEVEL in Sabre documenatation.
What is the problem? Is my request payload invalid or some params are missing?
Thanks

Answer 1

I guess this is where you went wrong.
<eb:Action>OTA_HotelResLLSRQ</eb:Action>
the correct value is
<eb:Action>OTA_HotelAvailLLSRQ</eb:Action>
also pass value in the below tag.
<eb:Service eb:type="sabreXML">HotelAvailLLSRQ</eb:Service>
body request part
<ns:OTA_HotelAvailRQ Version="2.2.0">
<ns:AvailRequestSegment>
<ns:GuestCounts Count="2"/>
<ns:HotelSearchCriteria >
<ns:Criterion>
<ns:Address>
<ns:CityName></ns:CityName>
<ns:CountryCode>US</ns:CountryCode>
<ns:PostalCode></ns:PostalCode>
<ns:StreetNmbr></ns:StreetNmbr>
</ns:Address>
<ns:HotelRef HotelCityCode="DFW" />
</ns:Criterion>
</ns:HotelSearchCriteria>
<ns:TimeSpan End="02-12" Start="01-12"/>
</ns:AvailRequestSegment>
</ns:OTA_HotelAvailRQ>
I hope this solves your issue.
Thanks.