Client.exe dump file through WinDbg: - windbg

Question

Been trying to solve why this app is crashing on only one Windows 7 computer and running fine when installed on 5 others. The program is part of a camera security system which client.exe contacts an internal server and then brings up cameras into an application viewer. The program connects and starts to load a couple of the streaming video windows then crashes. This is the most recent dump file. Antivirus has been removed. DotNet verifyer tools has been run on the machine. Memory upgraded from 4GB to 8GB. All windows updates are current. Any suggestions would be greatly appreciated.
Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Administrator\AppData\Local\CrashDumps\Client.exe.4756.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Symbols*https://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Symbols*https://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sat Jan 16 08:35:29.000 2016 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:01:35.000
................................................................
................................................................
................................................................
........................................
Loading unloaded module list
..
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1294.584): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForMultipleObjects+0xa:
00000000`77badf6a c3 ret
0:051> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** WARNING: Unable to verify checksum for mscorlib.ni.dll
*** WARNING: Unable to verify checksum for WindowsBase.ni.dll
*** WARNING: Unable to verify checksum for PresentationFramework.ni.dll
*** WARNING: Unable to verify checksum for System.ni.dll
*** WARNING: Unable to verify checksum for System.Management.ni.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for icudt48.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for atiumd64.dll -
FAULTING_IP:
ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+ee8a4b
00000000`631fbceb c5fa6f0f vmovdqu xmm1,xmmword ptr [rdi]
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00000000631fbceb (ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0x0000000000ee8a4b)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000379af220
Attempt to read from address 00000000379af220
CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
rax=00000000c0000001 rbx=000000003a37e290 rcx=0000000007200000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000002
rip=0000000077badf6a rsp=000000003a37e158 rbp=0000000000000002
r8=000000003a37d878 r9=000000003a37d9e0 r10=0000000000000000
r11=0000000000000246 r12=0000000000000000 r13=000000003a37e200
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
ntdll!NtWaitForMultipleObjects+0xa:
00000000`77badf6a c3 ret
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
PROCESS_NAME: Client.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000000379af220
READ_ADDRESS: 00000000379af220
FOLLOWUP_IP:
ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+ee8a4b
00000000`631fbceb c5fa6f0f vmovdqu xmm1,xmmword ptr [rdi]
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
APP: client.exe
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
MANAGED_STACK: !dumpstack -EE
OS Thread Id: 0x584 (51)
Current frame:
Child-SP RetAddr Caller, Callee
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS
LAST_CONTROL_TRANSFER: from 00000000630c4029 to 00000000631fbceb
STACK_TEXT:
00000000`3a37f3a0 00000000`630c4029 : 00000000`0000001e 00000000`63070b8e 00000000`1005a720 00000000`0000000d : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xee8a4b
00000000`3a37f820 00000000`63070b8e : 00000000`00000000 00000000`00000050 00000000`00000000 00000000`00000000 : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xdb0d89
00000000`3a37f860 00000000`63072415 : 00000000`00000000 00000000`00000042 00000000`63072290 00000000`63055333 : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xd5d8ee
00000000`3a37f8d0 00000000`63054988 : 00000000`1005a720 00000000`00000000 00000000`00000000 00000000`079f2f00 : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xd5f175
00000000`3a37f900 00000000`6305748c : 00000000`1005a720 00000000`1009d9d8 00000000`3a37f9e0 00000000`00000000 : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xd416e8
00000000`3a37f960 00000000`63053899 : 00000000`1005a720 00000000`1009d970 00000000`00000000 00000000`00000000 : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xd441ec
00000000`3a37fa30 00000000`6cfa1d9f : 00000000`1009d970 00000000`1005a720 00000000`1009d9d8 00000000`1009d9d8 : ImageViewerDotNet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+0xd405f9
00000000`3a37fa90 00000000`6cfa1e3b : 00000000`6d032ac0 00000000`10076d40 00000000`00000000 00000000`00000000 : msvcr100!endthreadex+0x43
00000000`3a37fac0 00000000`77a559ed : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr100!endthreadex+0xdf
00000000`3a37faf0 00000000`77b8b831 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`3a37fb20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: imageviewerdotnet!boost::serialization::singleton<NmXerces::CmLibraryInitializer>::get_const_instance+ee8a4b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ImageViewerDotNet
IMAGE_NAME: ImageViewerDotNet.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5187ed93
STACK_COMMAND: ~51s; .ecxr ; kb
FAILURE_BUCKET_ID: WRONG_SYMBOLS_c0000005_ImageViewerDotNet.dll!boost::serialization::singleton_NmXerces::CmLibraryInitializer_::get_const_instance
BUCKET_ID: X64_APPLICATION_FAULT_WRONG_SYMBOLS_imageviewerdotnet!boost::serialization::singleton_NmXerces::CmLibraryInitializer_::get_const_instance+ee8a4b
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:wrong_symbols_c0000005_imageviewerdotnet.dll!boost::serialization::singleton_nmxerces::cmlibraryinitializer_::get_const_instance
FAILURE_ID_HASH: {a7d099ff-a825-ee55-6e51-303340f35724}
Followup: MachineOwner
---------

Answer 1

I just solved the issue in a different manner. Used a newer version of the client.exe software which didn't crash and is still compatible with our server. Didn't answer why the above version crashes on only one Windows 7 computer though. Thanks again!!