I have a site making calls to the PayPal sandbox. This has worked fine in the past. Today, all of my calls are returning INTERNAL_SERVER_ERROR. I am using the Node.js paypal-rest-sdk module to make these calls.
The debug ID of the transactions are 38ddafc521580, bc93a6d0f3b60, and fb3f7b74697c9.
On a related note - I don't see anywhere on PayPal developer support where you can directly ask for help with these issues; PayPal seems to just point to StackOverflow. Is that correct? Seems like I should just be able to log into the PayPal developer portal and ask for help with specific debug IDs, or at least see some more detail for those transactions on why they failed. Using StackOverflow for this doesn't feel "right" to me...
UPDATE: An update was pushed out just now that should resolve most of the external issues. Can you all please let me know if you are still seeing problems? There are a few outstanding problems in the cleanup, so I want to make sure they aren't impacting anything.
Full disclosure: I work at PayPal
I just ran a test against sandbox and have confirmed that there appears to be some downtime. I've notified the sandbox team of the problem and have provided your (and my) debug ids for them to take a look. We're on it and will hopefully have a resolution shortly.
From the support side, you're correct, there is no forum system for technical integration issues. For problems with downtime, you can report those to the technical support team at https://www.paypal-techsupport.com/app/ask/session/L3RpbWUvMTQ1OTM0NzAxNi9zaWQvVC00anZNTW0%3D, or contact support directly from https://www.paypal.com/selfhelp/home. You can always reach out to the merchant technical support Twitter handle at https://twitter.com/paypal_mts as well.
For integration troubles, that's where SO would be best, where we can help work through code issues.
The server errors have gone away, but they've been accompanied by a massive uptick in customers getting a message that reads "the card you entered cannot be used for this payment". So they're still not able to make payments. We had the first couple contact PayPal, but we've gotten so many that it seems like it's not a coincidence. Do we really need to refer people to PayPal (which will cause them grief, surely, and cause PayPal to get a bunch of extra calls) or is there still something going on?
Related
More than a question this is going to be a long story and a call for all those professionals, developers and merchants that are actively using paypal adaptive payments (preapprovals and chained).
I (and my team with me) strongly think that adaptive payments are and have been a great solution.
Since we adopted them in late 2012 we immediately understood the potential and the flexibility of this great set of APIs. The adoption of this APIs in Italy was something like a nightmare in those times. No docs in italian, no support in italian, everything was done in english with one great support person of paypal in Dublin following us in the integration at the phone :) We were pioneers in our country but at the end we finally had our flows done.
Preapprovals + chained payments and the world can be in your hand.
We could do almost anything and this was what we did. A great platform for buying groups that in those last year is expoloding in our country. Today we have dozens of active and happy users (thousands we brought to paypal) and almost one houndred very selected merchants that we've followed step by step with the paypal team in the limit removal nightmare stuff. One, by one.
And here comes the call.
How many are we using them and what will be the future and possible migration solutions?
As almost all of the users of adaptives knows those APIs are well functioning but deprecated since few years. This means that nobody can start new integrations with them but, worst of all, that all those that are actively using them - like us - still don't really know what the future will be. I'm fairly certain that we can't be alone. I'm almost sure that there are other businesses, merchants, developers who have built great ideas relying on those APIs and now that we've given soul and blood for years putting all of our efforts in developing, optimizing, updating and growing our platforms and our communities, we're at a crossroad: to wait and hope or to look for alternatives.
On an app owner view, there's no understandable reason why paypal should shut off those APIs and, infact, till today, fortunately we've heard nothing about a sunsetting of those APIs, however we all know that they have been deprecated and any of us can safely say that there won't be a sunsetting or a forced migration in the future.
So, why don't we start joining our voices to have clear, understandable and certified roadmap and / or plans around this topic?
Talking with the commercial team in Dublin, they say that everything is ok with adaptives and they will continue working for a long time (and this would be great) but, on the other side, talking with the MTS team the view is a little bit different and no so enthusiastic go on mood in the air. Most of all because of the introduction of the PSD2 Directive in Europe.
As many in the European market should have heard, in the last few months another big concern (investing everything in the payments industry) is the PSD2 compliance and maybe just for this directive that the future of adaptives could be involved too.
Adaptives unfortunately are not PSD2 ready and the hope that paypal will put efforts in making them compatible while it is a deprecated solution is very thin.
The strong customer authentication, mandatory in the new rules schema would force the tech team to update all their products but, always on the merchant / app owner / user view, it seems more plausible that paypal will put the more efforts in the new products instead of renewing the old ones.
However, adaptives are both:
a great solution used by a lot of merchants (again, how much we are?!) in the world continuatively draining new users and merchants (for free) to paypal (just for how the adaptives and preapprovals works, in many cases you're forced to open a paypal account and all we app owners have done this for years);
an easily adjustable tool to be PSD2 ready
We're now in a "grace period" for PSD2 and that to make Adaptive payments complying with PSD2 directive wouldn't be so hard: preapprovals are the CORE and if you add a strong customer authentication to the preapproval flow the great part of the job is done. Chained payments made direclty at the presence of the user too, just adding a strong customer authentication should fit the needs and server to server chained payments sould fall in the MIT (merchant initiated payments) that seems to be out of the object of the directive.
Forcing migrations, on the other hand, would result in loosing a lot of customers, merchants, app owners that for some reason can't change the architecture because of the specific business model or because they don't find real concrete solutions in alternative APIs. Fixing it appears to be a better solution.
The call to all the adaptive payments users is to join this conversation and bring your thoughts, just to see if we're alone or if we're a lot with the same issue at the door.
An enthusiastic and happy adaptive heavy user and owner in Italy.
Cheers, Fil
In planning for the future, the best approach would likely be to put together a list of your platform's requirements and expected volume, and contact PayPal regarding: https://developer.paypal.com/docs/commerce-platform/
You can also look at other options
I don't think anyone knows exactly how long Adaptive Payments will remain available as a legacy service for existing integrations, but I would expect it will be long enough for you to set up a new one that users can migrate to
So I'm building a membership website. The principle is simple in that you sign up for a recurring membership, then you are allowed to register, and the server will be notified of all payments or non-payments so it can keep the membership active or disable it for non-payment.
So two questions, and this is pretty broad since I'm just looking for the right place to start.
Does this require full PayPal SDK integration (I'm using CakePHP) or is it possible to use the simpler Premade solutions - I guess my question here is, is the only way for PayPal to contact my server when a member pays through full integration?
Is it possible to set this up completely on a local host? I'm building the website on my localhost of course it occurs to me that I don't have it connected to the internet for PayPal to communicate with it directly. Are there work arounds for this?
Really just looking for anyone experienced with this type of E-Commerce to chime in. I'm very experienced with PHP so I'm really just looking for a place to start.
I have a use case in which we need to transfer funds from our merchant account to our customer local bank.
I found paypal legacy api which says it can make ach transfers.
I want to know how secure is using this legacy api and whether this is supported anymore or not.
Any suggestions will be greatly appreciated.
Yes, it still works fine and will continue to work for a very long time. Too many solutions up-and-running on it for them to dump it, and it's also still much more mature (loaded with more features) than REST. They continue to add new features, too, so for REST to catch up it's going to a while.
REST API still needs lot of features, so I don't think that they will shut Classic API down soon.
It seems that Paypal has been slowly rolling out a new experience for its customers. In the new environment passing SOLUTIONTYPE=Sole (and LANDINGPAGE=Billing) no longer works properly.
We've tried to contact Paypal numerous times on this issue however it's been extremely difficult to get in touch with an individual who can solve the problem (or even knows what we mean).
Does anyone know of any workarounds to get this functional again?
It's a very unfortunate change they made and didn't bother telling anybody. I have lots of clients who are pretty upset with it because we integrated Express Checkout specifically because we could force the full credit card form and now that has gone away.
As a PayPal Partner I do have contacts over there who can get things done, and I was able to have them revert some of my clients back to the original flow so it works how they want. This isn't something that they'll do for just anybody, though.
If you want to contact me directly I'd be happy to discuss the details with you and see if we can get them to help you out.
Does anyone else find that the documentation of a lot of payment processors have poor or incomplete documentation as to how to use their API? Or it's just plain confusing?
Recently I have setup both PayPal and Beanstream and found that both are either confusing or don't include full documentation.
For example, in the BeanStream documentation, they say they will return a "message_id", which is great, but no where do they tell you what the different id's mean. It also comes with some text, so you can start creating a list, but there is no way to check to ensure you get either a valid one or the one that means it was successful.
Has anyone had this experience?
Edit: I will agree that when you email them they are helpful, but unfortunately most of them are only open normal business hours for general tech support (other than emergency) which isn't always useful as that isn't when it seems like I do my integration.
well, this isn't really specific to payment processor documentation, in that, all things being equal, well documented APIs will help encourage development. for what it's worth, i've worked with paypal, authorize.net, ups, and usps APIs, and didn't find them overtly confusing (not implying that they were a particular joy to get through).
that being said, i wish more documentation was like PHP's. despite it being such a scattered language, the documentation is really quite good.
Having worked with a lot of APIs, not only for payment processors but for lots of other ecommerce related web services, I have to say to that while the docs can be less than stellar, they usually aren't that bad, and if you send them an email or give them a call, they will usually be pretty helpful.
I have found the documentation and code examples from Authorize.net and Nova's ViaKlix very helpful. I stay away from PayPal.
This may not be much help to you, but as you get more an more experienced w/in particular domain the interfaces get easier. By weird twist of world, I've coded a whole bunch of credit card interfaces, and once you kind of get the lingo they all work the same.
The only other suggestion I would offer is to avail yourself of support resources in addition too the documentation provided. We recently worked with a relatively well known payment gateway, and while their documentation completely sucked (by their own admission as well), the support staff was incredibly knowledgable and more than willing to help out/explain.
I've used Realex and PayPal. Realex documentation is fine. Clear and straightforward. PayPal's is absolutely eye-bleedingly horrible. And I'm the kind of weirdo who enjoys reading documentation so much I've been known to read it for fun (I've read through the entire OpenID specificiation, even though I have no immediate plans to use it).
I've only worked with PayPal, but the simple version (where you just set up an HTML form on your web page and submit it with the PayPal button) is super-easy to work with. And if you're looking for near real-time payment feedback, I always found it easier to just write a program to check my PayPal email account periodically, and parse payment details from the body of the email itself.
I've had to use Authorize.net for several sites and the supplied documentation is 'just ok' assuming you are working in the somewhat limited technology sets that they supply sample code for. It was a breeze to get it up and running with PHP but considerably lacking when trying to pull off the same thing in ColdFusion.
Several other sites done via PayPal which IMO was a much better experience.
PayPal is a nightmare when it comes to setting up and testing the test account (Sandbox).
Re: Beanstream you have to login then you'll see the documentation link on the left hand side.
The design is so '90s and they recommend using IE.
Re: Paypal I adapted this code from http://www.php-suit.com/paypal for my Zend Framework project.
Note: you've got to have ssl:// socket transport wrapper registered otherwise (visible in phpinfo()) you'll have to tweak the code to use curl.
Here is how to get the code using SVN
svn checkout http://paypalphp.googlecode.com/svn/trunk/ paypalphp-read-only