Has any one tried creating OTRS tickets in thier own custom website using api? I am really stucked in this. Any reference, documentation and help would be much appreciated.
I found the answer. Hope this will help you guys.
$url = "https://your-server/otrs/rpc.pl"; // URL for OTRS server
$username = "username"; // SOAP username set in sysconfig
$password = "password"; // SOAP password set in sysconfig
(GO to admin panel and select sysconfig, then framework in dropdown and select core::soap)
$typeID = 2; // id from ticket_type table
$queueID = 2; // id from queue table
$priorityID = 1; // id from ticket_priority table
$ownerID = 2; // id from users table
// Form Fields(Your Ticket Form fields)
$username = $_POST['username_id'];
$queueID = $_POST['queue'];
$issue_type = $_POST['issue_type'];
$subject = $_POST['subject'];
$title = $username.'-Issue With'.' '.$issue_type.' -'.$subject;
$description = $_POST['description'];
$category = $_POST['category'];
$priorityID = $_POST['priority'];
/// Initialize new client session
$client = new SoapClient(
null,
array(
'location' => $url,
'uri' => "Core",
'trace' => 1,
'login' => $username,
'password' => $password,
'style' => SOAP_RPC,
'use' => SOAP_ENCODED
)
);
/// Create a new ticket shell. The function returns the Ticket ID $TicketID = $client->__soapCall(
"Dispatch", array($username, $password,
"TicketObject", "TicketCreate",
"Title", $title,
"TypeID", $typeID,
"QueueID", $queueID,
"LockID", 1,
"PriorityID", $priorityID,
"State", "new",
"CustomerUser", $username,
"OwnerID", $ownerID,
"UserID", 1,
)
);
/// Create an article with the info. The function returns an Article ID ///
$ArticleID = $client->__soapCall("Dispatch",
array($username, $password,
"TicketObject", "ArticleCreate",
"TicketID", $TicketID,
"ArticleType", "webrequest",
"SenderType", "customer",
"HistoryType", "WebRequestCustomer",
"HistoryComment", "created from PHP",
"From", $username,
"Subject", $title,
"ContentType", "text/plain; charset=ISO-8859-1",
"Body", $description,
"UserID", 1,
"Loop", 0,
"AutoResponseType", 'auto reply',
"OrigHeader", array(
'From' => $username,
'To' => 'Postmaster',
'Subject' => $title,
'Body' => $description
),
)
);
# Use the Ticket ID to retrieve the Ticket Number.
$TicketNum = $client->__soapCall("Dispatch",
array($username, $password,
"TicketObject", "TicketNumberLookup",
"TicketID", $TicketID,
));
# Make sure the ticket number is not displayed in scientific notation
$big_integer = 1202400000;
$Formatted_TicketNum = number_format($TicketNum, 0, '.', '');
# Print the info to the screen.
echo "<html>\n";
echo "<head>\n";
echo "<title>Ticket Successfully Submitted</title>\n";
echo "</head>\n";
echo "<body>\n";
echo "<h1>Success!</h1>\n";
echo "<p>You have successfully created ticket number $Formatted_TicketNum.</p>\n";
echo "</body>\n";
echo "</html>\n";
Related
I refer to this page. https://bootstrapious.com/p/how-to-build-a-working-bootstrap-contact-form and i uesd index-2.html / contact-2.php files.
i want mailheader ''
but code is
**$fromEmail = 'demo#domain.com';
$fromName = 'Demo contact form';**
$sendToEmail = 'my#mail.com';
$fields = array('name' => 'Name', 'phone' => 'Phone', 'email' => 'Email', "\r\n" , 'message' => 'Message');
so i changed
$fromEmail = "$email" $fromName = '$name'; or
$fromEmail = $_POST['form_email']; $name = $_POST['name'];
but It just makes an error.
ex) Root User" '
try
{
if(count($_POST) == 0) throw new \Exception('Form is empty');
$emailTextHtml .= "<table>";
foreach ($_POST as $key => $value) {
// If the field exists in the $fields array, include it in the email
if (isset($fields[$key])) {
$emailTextHtml .= "<tr><th>$fields[$key]</th><td>$value</td></tr>";
}
}
$emailTextHtml .= "</table>";
$mail = new PHPMailer;
$mail->setFrom($fromEmail, $fromName);
$mail->addAddress($sendToEmail, $sendToName); // you can add more addresses by simply adding another line with $mail->addAddress();
$mail->addReplyTo($from);
$mail->isHTML(true);
$mail->Subject = $subject;
$mail->msgHTML($emailTextHtml); //
what should I do?
$fromEmail = 'demo#domain.com';
$fromName = 'Demo contact form'
How should I change it?
I am developing a web application using cakephp 3.0 and I have an email sending function earlier I was use php mail function. Now I am using AWS ses client. So in that ses client how I can render a template. In cake php email function it was possible. But I don't know how to do it in aws ses client.
My code is
public function testMail() {
if ($this->request->is('post')) {
$client = SesClient::factory(Configure::read('AWScredentials'));
$formData = $this->request->data;
$body = $formData['body'];
$ToAddresses = $formData['ToAddresses'];
$request = array();
$request['Source'] = 's#gmail.com';
$request['Destination']['ToAddresses'] = array($ToAddresses);
$request['Destination']['CcAddresses'] = 'ss#gmail.com';
$request['Message']['Subject']['Data'] = 'Test mail from vcollect ses';
$request['Message']['Subject']['Charset'] = 'ISO-2022-JP';
$request['Message']['Body']['Text']['Data'] = $body;
$request['Message']['Body']['Text']['Charset'] = 'ISO-2022-JP';
try {
$result = $client->sendEmail($request);
$messageId = $result->get('MessageId');
$this->log("Email sent! Message ID: $messageId", "info");
} catch (Exception $e) {
$this->log("The email was not sent. Error message:" . $e->getMessage(), "error");
}
} }
You must create a debug sender in app.php, just add it to your EmailTransport array like this, it's allow you to do a fake email without send it
'EmailTransport' => [
'default' => [
'className' => 'Mail',
// The following keys are used in SMTP transports
'host' => 'localhost',
'port' => 25,
'timeout' => 30,
'username' => 'user',
'password' => 'secret',
'client' => null,
'tls' => null,
'url' => env('EMAIL_TRANSPORT_DEFAULT_URL', null),
],
'debug' => [
'className' => 'Debug',
],
],
after to generate the email with your your template you can use this function for exemple
public function setTemplate($template,$layout = null,$viewVars = array(),$debug = 0)
{
if(empty($layout)) $layout = 'default';
$Email = new Email();
$Email->template($template, $layout)
->transport('debug') //<---- Allows you to simulate the message without sending it
->to(array('foo#bar.org'=>'toto'))
->emailFormat('html');
->viewVars($viewVars);
$Email->send();
/* Once email is generate, personally i duplicate the object for access to the protected proprety ( it's not very clean but i don't have a greatest solution)
The idea is to get _htmlMessage in the object */
$refObj = new ReflectionObject($Email);
$refProp1 = $refObj->getProperty('_htmlMessage');
$refProp1->setAccessible(TRUE);
if($debug == 1)
{
die(debug($refProp1->getValue($Email)));
}
return $refProp1->getValue($Email); // <---- your html code
}
My website using webform in drupal 7 application.
I have two queries
I can added a list for To email recipients one message. Email will receiving all the recipients but mails sending individual. I cant see in the to list group.
How to set multiple CC email recipients one message ? Here am using 'CC' => 'xx#yyyy.com, xx1#yyyy1.com, xx2#yyyy2.com' in theme_mail_headers under "$headers.
function MODULENAME_mail($key, &$message, $params) {
if($key === 'MODULEcase') {
$header = array(
'MIME-Version' => '1.0',
'Content-Type' => 'text/html; charset=UTF-8; format=flowed; delsp=yes',
'Content-Transfer-Encoding' => '8Bit',
'X-Mailer' => 'Drupal',
'Cc' => implode(',', $params['Cc']),
);
$message['subject'] = $params['subject'];
$message['body'][] = $params['body'];
foreach ($headers as $key => $value) {
$message['headers'][$key] = $value;
}
break;
}
}
Then prepare data and pass to drupal_mail function
$mail_content = "Hello There!";
$params = array('body' => $mail_content);
$params['cc'] = array(
'cc_user1#example.com',
'cc_user2#example.com',
'cc_user3#example.com',
);
$to = 'touser#example.com';
$from = 'no-reply#example.com';
$mail = drupal_mail('MODULENAME', 'MODULEcase', $to, language_default(), $params, $from);
This is it. Enjoy :-)
I would like to retrieve all accounts datas and contact datas in Sugarcrm database using webservice .
I would like it to show it in a webpage .
How can i go about it?
Modify the below code to your requirements. It uses the SOAP API of SugarCRM.
$user_name = 'admin';
$user_password = 'admin';
$sugarcrm_url = 'http://example.com/'
$options = array(
"uri" => $sugarcrm_url,
"trace" => true
);
$offset = 0;
$limit = 100;
try {
$client = new SoapClient($sugarcrm_url.'service/v4_1/soap.php?wsdl', $options);
$response = $client->__soapCall('login',array(
'user_auth'=>array(
'user_name'=>$user_name,
'password'=>md5($user_password),
'version'=>'.01'
),
'application_name'=>'SoapTest'
));
$session_id = $response->id;
$response = $client->__soapCall('get_entry_list',array(
'session'=>$session_id,
'module_name'=>'Contacts',
'query'=>'',
'order_by'=>'contacts.last_name asc',
'offset'=>$offset,
'select_fields'=>array(),
'max_results'=>$limit)
);
print_r($response);
$response = $client->__soapCall('get_entry_list',array(
'session'=>$session_id,
'module_name'=>'Accounts',
'query'=>'',
'order_by'=>'accounts.name asc',
'offset'=>$offset,
'select_fields'=>array('id', 'name', 'email1'),
'max_results'=>$limit)
);
print_r($response);
$response = $client->__soapCall('logout',array('session'=>$session_id));
} catch (Exception $ex) {
echo $ex->getMessage();
}
When i use the Zend_Form_Element_Select elements with multioptions i get this error when i pass the selected value to Zend_DB_Table to insert into the db
Message: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'accounts_status ' in 'field list'
I have extracted some code snippets that i believe will go a long way into illustrating my problem.The accounts_status field DOES exist in my table
On my form construct have added the select element and options (I have left out the other elements)
$optionsstatus = array(
'active' => 'active',
'pending' => 'pending'
);
$optionsrole = array(
'guest' => 'guest',
'user' => 'user',
'writer' => 'writer',
'admin' => 'admin'
);
$status = new Zend_Form_Element_Select('accounts_status');
$status->setLabel('Status')
->setRequired(true)
->addMultiOptions($optionsstatus);
$role = new Zend_Form_Element_Select('accounts_role');
$role->setLabel('Role')
->setRequired(true)
->addMultiOptions($optionsrole);
I use the Zend_DB_table to insert the post values from my controller
public function addaccount($username, $fullname, $email,
$password,$status,$roles,$comments)
{
$data = array(
'accounts_username' => $username,
'accounts_fullname' => $fullname,
'accounts_email' => $email,
'accounts_password' => $password,
'accounts_status ' => $status,
'accounts_roles' => $roles,
'accounts_comments ' => $comments,
);
$this->insert($data);
}
In my controller i get the post values and send them to my model
$username = $form->getValue('accounts_username');
$fullname = $form->getValue('accounts_fullname');
$email = $form->getValue('accounts_email');
$password = $form->getValue('accounts_password');
$status = $form->getValue('accounts_status');
$roles = $form->getValue('accounts_roles');
$comments = $form->getValue('accounts_comments');
$accounts = new Model_DbTable_Account();
$accounts->addaccount($username, $fullname,$email,
$password,$status,$roles,$comments);
This approach works for me except when am dealing with the Zend_Form_Element_Select elements.Am just wondering if there is a specific way of dealing with this select elements when it comes to CRUD operations.
Message: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'accounts_status ' in 'field list'
Maybe I'm crazy, but looks to me like there's an extra space on that end of that 'accounts_status ' field name.