I have the following variables defined in my SetExpressCheckout API code:
SOLUTIONTYPE=Sole
LANDINGPAGE=Billing
USERSELECTEDFUNDINGSOURCE=CreditCard
Previously, this worked so that the shopper is first shown a form where he can enter his credit card details, followed by an option to log into his existing PayPal account. Since about a week however, everyone gets this screen:
Yes, I tested it from several machines, several countries, with cookies cleared, etc. And the sandbox is giving me the same issue.
Unfortunately, not all of our users are tech savvy and we've heard from several of them that they found no way to pay with credit card, even though the PayPal button to pay with a card is there - just not very visible because it's grey.
Is anyone experiencing the same thing lately? Have you found a way around it to display the credit card form first?
Unfortunately, there's nothing you can do about this.
PayPal is split testing those checkout pages. I've seen 3 different versions pop up lately. The old/original one where the full form is displayed by default, this new page design/style with the button only, and I've also seen another new page design that does display the full form as well by default.
They are letting their split tests run their course, though, and in theory will choose the one that performs the best over all.
Related
I have integrated Express Checkout with my application it works fine but sometimes paypal payment pages behaves very oddly. When user is directed to payment page, the page it shows is not same all the time. sometimes it shows saying "Login or Checkout as a Guest" and sometimes user see a page saying "Login as paypal or Create an account"
I have attached the image url Please see the following links.
First Layout
http://oi60.tinypic.com/149rpcn.jpg
http://oi60.tinypic.com/2r43ms2.jpg
Second Layout
http://oi58.tinypic.com/vxcl04.jpg
http://oi62.tinypic.com/v3j3hc.jpg
First layout makes sense. but second layout creating confusion when it says "create an account"? is that means creating paypal account or what? when i click on the option it simply shows me credit card details to enter. i dont know if that is related to the payment or asking to create new paypal account?
PayPal has been split testing the old EC pages with the new ones that you're seeing sometimes. In order to work with both sets of pages nicely, you'll need to make sure to add an additional parameter into your SetExpressCheckout request.
It looks like you're already using the following (and if you're not, you need to add them)
SOLUTIONTYPE=Sole
LANDINGPAGE=Billing
You need to also include the following to work well with the new pages.
USERSELECTEDFUNDINGSOURCE=CreditCard
We're developing an application that uses Paypal Express Checkout, and we're finding that we get two different landing pages. We're actually finding a problem that seems superficially similar to Can you force PayPal Payments Standard API to show credit card fields first?, but with a few differences:
Everything is fine with the sandbox, and we get exactly the appearance (credit card first) we want.
On the live site, about 50% of the time we get exactly the appearance (credit card first) we want.
Sometimes, we get a more "mobile-like" landing page, with the credit card stuff totally hidden in a "Check out as a guest" button, as shown.
This feels like a failing A/B test to me. We're sending exactly the variables in the question linked above, and as I said, all works fine with the older landing pages. I know there are also cookie issues, but in this case, we're seeing it even when Paypal is not able to identify an account and when cookies are cleared.
Does anybody know if there is anything we can do to work around this?
I can add code if needed, but the problem appears to be more data than logic.
I had the same question after I started to see users coming in from the 'new style' page.
I found the answer here:
Paypal express "order summary" page
I added the "force_sa=true" parameter to my Paypal URL:
https://www.paypal.com/cgi-bin/webscr?cmd=_express-checkout&force_sa=true&token=…
The new page is definitely weighted to appear more often on mobile devices. Without the parameter I get the new style page on a iPad after about 5 refreshes, with the parameter I can refresh as much as I like and never see the new page.
Obviously, PayPal will roll out the new page to everyone in the end, but this technique allows us a stop gap while we get ready for it ;-)
The screen pictured is PayPal's new checkout. It is only partially deployed at this point, you can think of it as A/B testing.
Regarding whether the customer sees "credit cards first", this mostly depends on whether they have a PayPal email stored in their browser cookie. If they do, the top "Log in to PayPal" section will be expanded, the email filled out, and they just need to type in their password and do about 3 clicks to complete the checkout..
If they do not have a PayPal email stored in their cookies, the bottom Create an Account or Pay as Guest section will be expanded. (If you want guest checkout, pass SOLUTIONTYPE=Sole in your initial SetExpressCheckout request).
The customer can always switch between the two expanded sections, it's just a "smart default" of sorts.
Try doing all your "credit cards first" testing in an incognito / private browsing window.
Hi I have searched for this solution and although others have experienced the same problem I couldn't find a solution that works for my site.
My wordpress site mainly sells registrations/bookings for events and I'm using the s2Memberplugin to process the payments with Paypal. The problem is that when we direct the users/customers to the paypal page to complete the transaction which i want set up with the option of paying via credit/debit card if the user/customer doesn’t have (or doesn’t want to create one) a paypal account. That has been working perfectly except for when users/customers are using a variety of internet browser with various cookie settings so the user/customer get’s directed to a completely different page both in appearance and functionality from the page I want them to see. This incorrect page ‘requires’ users/customers to have or create a paypal account to make the payment, no option to pay via card is available. I tried calling paypal and of course they say it is something wrong with my site.
Over 20 days ago i lodged a support ticket with Paypal MTS (or whatever they are called) and of course no response. I have lodged about 5 more tickets and made about 10 more phone calls and they simply don't care about customers. That is clearly demonstrated when you ask to speak to the complaints section and they say "We don't have a complaints section'
Thanks very much, any assistance is greatly appreciated
I haven't been provided with any error codes, unfortunately - i did ask for them but nobody supplied them.
we just discovered that the payflow and IPN settings within my sites plugin were empty but i'm filling them in now but i have two questions:
The vendor, is that just my username for my paypal account? (why don't they just use the same terminology - confusing)
My s2Member plugin say's i'll need my IPN url (and then supplies a url, but whn i look at the IPN notification url within my paypal settings it's a totally different link. Should i be changing my paypal IPN url to that which is supplied by my s2Member plugin or am i getting two different url's confused?
Thanks for your help again mate.
If you're using Payments Standard this experience is cookie based as you mentioned. If you want to make sure the full credit card form shows up and allows people to pay with a credit card without creating an account you can use the Express Checkout API instead.
In your SetExpressCheckout request you just need to set SOLUTION=Sole and LANDINGPAGE=Billing.
I need to implement Paypal express checkout and client needs the Paypal checkout to have their own theme (at least the header). Paypal facilitates that by providing an option to upload banner image and a logo. That works fine for me, but I have a different scenario here.
Paypal checkout has 3 (abstract) steps, first where Paypal asks for login, second where it asks you to review shipping address and final the payment confirmation page. I need Paypal checkout to have three different banner images for three different steps. The reason I want to do this is because I want to give a feel of navigation to the user, each banner image will have a tab selected for each step. It might sound confusing, look at the screenshot attached and you'll understand. Its a shot from a checkout on Etsy.com
Is this possible at all? If not, how have the guys at Etsy.com done this? Is there any other way to implement tab/navigation like the header in Paypal Checkout? Any suggestions?
Etsy uses a fixed header as well, specifically https://www.etsy.com/images/paypal/paypal-checkout-steps.png
However, the same header is used when you're returned to Etsy's website for order review and order completion.
To answer your question directly; in PayPal itself, you can't set up three different 'headers' for each step in the process.
As I've been integrating with PayPal, I've noticed that their sandbox UI is very different from their real UI.
When I set my button to post to sandbox.paypal.com, I get something like this:
But when I post to paypal.com from a browser that has never visited PayPal before, I get this:
Is there any way to setup the sandbox so its interface will be closer to the "real" PayPal's interface?
I've not seen it, but perhaps that's a New UI? The quote below is about all I've been able to find out about it though.
The Adaptive Payments consumer
experience will be upgraded to the new
PayPal payment flow design being
rolled out across all PayPal products.
The new UI will show the merchant's
business name instead of their email
address and will have a split slider
showing the payment breakdown on the
left and the login/approval on the
right.
David seems to be right — they are rolling out a new UI on the real site, but I guess the sandbox hasn't gotten it yet.
Also, clearing all my *sandbox.paypal.com cookies gives me a "pay with credit card" screen instead of the "log into PayPal" screen.
There is problem with new paypal interface, also mentioned in developer community forum on their website. many of the users are having problem since 1 month, and paypal is still working on it to resolve the issue.
Regards,
Mazhar Karimi