Failed to start Neo4j service - service

Question

I am using neo4j enterprise 3.0.3 version for windows. Following the operations manual 3.0, I have installed the neo4j service with bin\neo4j install-service. But I can't start it with bin\neo4j start. It said
Invoke-Neo4j : Failed to start service 'Neo4j Graph Database - neo4j (neo4j)'.
And I can't start the neo4j service in windows serice either. Maybe anyone have encountered this case before?

Answer 1

I had the same problem: I am using neo4j community 3.1.2 for windows and installed the service with the neo4j.bat file without any problems.Then i wanted to start the service with neo4j.bat and got the same error as you
I found a solution that worked for me. My neo4j files were in a folder, where the path to the folder contained spaces (C:\Program Files\Neo4j) Then i moved the folder one level up (C:\Neo4j).
After that i could start the service without problems.
Maybe this solution helps.

Answer 2

I am running neo4j on windows and in my case the crux of the issue was that there was an incompatibility between the installed versions of Java (32-bit) v/s OS version. The biggest clue that led me to this is the following set of lines in neo4j-service.2018-08-03 log file
[2018-08-03 14:55:42] [info] [ 1432] Starting service...
[2018-08-03 14:55:42] [error] [ 1432] %1 is not a valid Win32 application.
[2018-08-03 14:55:42] [error] [ 1432] Failed creating java C:\JavaNew\bin\server\jvm.dll
[2018-08-03 14:55:42] [error] [ 1432] %1 is not a valid Win32 application.
[2018-08-03 14:55:42] [error] [ 1432] ServiceStart returned 1
There are a fair number of potential issues, and I have made an attempt to compile all the issues with this,
Windows services cannot deal with service names in folders that have spaces; especially if there is another folder with the same name as the one with spaces.
For example - C:\Program Files... will have issues if C:\Program\Something...
To work around this, I put Neo4j in root folder c:\Neo4j
Get-Java.ps1 (under ..\bin\Neo4j-Management folder)looks in the path variable for 'JAVA_HOME' (usually found in *nix environments). If it does not find it here, it keeps looking in registry, and finally throws up its hand!
To deal with this, I simply put in a path variable. For a good measure, I uninstalled Java and re-installed Java in the root folder under C:\JavaNew
In retrospect, this step is probably not on part of the problem, and hence can be ignored. But I am leaving it here for completeness sake.
Invoke-Neo4j.ps1 (also under ..\bin\Neo4j-Management folder) has code that determines if the OS is 32-bit (or 64-bit). Based on this it determines if it should run prunsrv-i386.exe (32-bit) or prunsrv-amd64.exe (64-bit).
This has to match the Java version installed.
Upon running java -XshowSettings:all, and inspecting the sun.arch.data.model value (32, in my case), I realized that my OS is 64 bit and the Java version is 32-bit.
To deal with this, I put in code (very klugey!). I am sure there are much better ways to get to the same outcome, but this is what I used.
switch ( (Get-WMIObject -Class Win32_Processor | Select-Object -First 1).Addresswidth ) {
32 { $PrunSrvName = 'prunsrv-i386.exe' } # 4 Bytes = 32bit
#64 { $PrunSrvName = 'prunsrv-amd64.exe' } # 8 Bytes = 64bit COMMENTED as a workaround!!!
64 { $PrunSrvName = 'prunsrv-i386.exe' } # 8 Bytes = 64bit
Now, uninstall the neo4j service, install it, and start the service.
Hope this works for you.

Answer 3

neo4j console
Posting for latest versions > 4.x
I had the same issue using neo4j start, Neo4j console is the right command I was looking for. It is a web-based graph that acts as an interactive tutorial.

Answer 4

i had the same problem , after the neo4j worked for few weeks it stoop working (without any change that i made)
i have set java_home uninstall and install and now it works
neo4j-enterprise-3.3.4

Answer 5

I was also having weired issue as there was no error but neo4J service did not start.
[xx#ss1 bin]$ ./neo4j console
[xx#ss1 bin]$ .
The problem was with the permission on Java directory and I tried
chmod -R 777 jdk_directory
and problem got solved.
#neo4j #neo4jnotstarting