I am trying to log into a PayPal sandbox account for testing purposes. But, I am continually met with the same error:
"We're sorry, something went wrong during sandbox account linking. Please try again."
Here are the steps to replicate the issue (happens in FireFox and Chrome).
Login to developer.paypal.com using live PayPal account credentials.
Navigate to Dashboard>>Sandbox Accounts
Click Create Account button.
Create account using any variety of options, e.g. personal, business account. New account is created.
Tick the checkbox next to new account listing.
Click link "Click here and provide credentials of your sandbox account."
Fill in login form using sandbox account credentials.
Click agree to terms button.
Redirected back to Sandbox Account page with "We're sorry" error.
This happens over and over with newly created accounts and existing sandbox accounts. I've tried changing passwords and settings for the accounts. I know a few years ago Chrome had a hard time juggling different cookies and sessions when logging in and out of sandbox accounts. So, I've also tried using multiple different browsers. Nothing seems to alleviate the issue.
Also, I thought maybe this issue was a temporary PayPal sandbox glitch, but I've been experiencing it for over a week.
Okay, I spoke with PayPal's technical support. It turns out that they are having some internal issues with the sandbox at the moment. If anyone else is having an issue with logging into one of their sandbox test accounts do the following:
Go back to the Sandbox Test Accounts page where it list all your test accounts.
Click on the email address of any sandbox account. There will be a drop down of "Profile" & "Notification".
Click on Profile and you shall see an iframe with a few tabs. You would be able to see the change password, change password.
Use this url to login to your sandbox account. https://www.sandbox.paypal.com/home
The key here is step 4. Don't click on the provided link labeled "Click here and provide credentials of your sandbox account." Copy and past the above URL into your browser instead.
When you are re-directed to the PayPal page to login, what URL is shown in the address bar ?
If it's "www.paypal.com" then you need to use your production account credentials.
If it's "www.sandbox.paypal.com" then you need to use your sandbox account credentials.
Related
I can't login to Paypal sandbox and not sure what I'm doing wrong. How can I get past this?
1) Visit https://developer.paypal.com and login -- I am able to do this successfully using my existing Paypal account credentials.
2) Click Sandbox > Accounts which links to this URL https://developer.paypal.com/developer/accounts/
3) Click the link "Login with Paypal" which links to Paypal login screen with email / password and blue log in button.
Apparently I am supposed to re-enter my credentials here to login. But I keep getting the error "Some of your info isn't correct. Please try again."
4) I then try to visit my website and use credentials listed on sandbox developer page but get the same error "Some of your info isn't correct. Please try again."
Even after creating an account, sandbox-acc i was still getting the same problem.
I noticed that when you create an account from the sandbox-dashboard
You end up with two accounts. 1. support-facilitator, 2. buyer-facilitator
What you do is, when your check-out integration is ready, and you want to 'check-out'
Use the buyer-facilitator account to login in and make payments.
Note:
The 'env' variable in your integration should be set to 'sandbox'
Edit the password for the 'buyer-facilitator' [under > sandbox->account]
Use your new password to log-in and make a payment.
The test account comes pre-loaded with 'funds' to facilitate transactions in the sandbox environment.
If you are still experiencing the same issue
Login into your developer account
https://developer.paypal.com/developer/accounts/
Get to the "Sandbox Accounts"
Select one of the accounts -"View/Edit Accounts"
Under Profile use the Email ID and System
Generated Password Provided
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The mistake I was making is trying to login at https://www.paypal.com/ with my sandbox credentials. Instead, I needed to use https://www.sandbox.paypal.com/
Create a sandbox account.
Or change your paypal app mode to Live
I am struggling to get a PayPal Sandbox up and running.
I am following the PayPal tutorial
Every time that I create an account, in both personal and business modes, the status is error and the profile notification says
Your sandbox account could not be created. Delete it and try again.
This even happens for the standard buyer/seller account which the Sandbox website creates when you register on the site.
Has anyone experienced something similar?
I am also just now working on setting up paypal integration. The developer portal's create account is just flat out broken is all i can conclude. go to sandbox.paypal.com and create an account, then in your developer portal under accounts instead of clicking create account, underneath it, their should be some text with a link in it to link a sandbox account by logging into it, click that. now that it's linked to your developer account you can duplicate the account to add funds to it.
Good luck getting it verified though, as i'm struggling to figure out how to actually link a bank account. Hopefully this gets you started.
It seems it was easy at one time to create a sandbox button but now I'm going round and round on the paypal site and keep ending up the same place. All I would like to do is create and test a paypal sandbox button.
I've created my test accounts in the sandbox but that's as far as I've got (can I login to paypal using these accounts as so far it appears not)??
Help would be very welcome.
Neal
If you have created a sandbox account, you should be able to login to https://www.sandbox.paypal.com with the sandbox's account email address and password. Once logged in, use this shortcut link to get to the 'My Saved Button' page: https://www.sandbox.paypal.com/us/cgi-bin/webscr?cmd=_button-management. (You can also navigate through the account but it varies on the type of sandbox account you have). From there, you can create PayPal button as usual.
P/S: If somehow you cannot login to sandbox.paypal.com, then you can create a new one in PayPal Developer dashboard. Refer to this link for the steps: https://ppmts.custhelp.com/app/answers/detail/a_id/744/kw/sandbox
In the testing guide of paypal API https://www.x.com/developers/paypal/documentation-tools/ug_sandbox it's mentioned in 2 locations
When you register as a PayPal developer, the Sandbox automatically creates for you a Business test account and its associated test credentials
and
The Sandbox automatically creates your first Business test account when you sign-up for a Developer account on developer.paypal.com. This gives you a default set of merchant credentials that you can use immediately to test credit-card transactions.
And that's what happened with me when I logged in at the new developer site using a live paypal account I found a business test account created as xxxx-facilitator#xxxx.com. Now I need to login at the sandbox using this account and I couldn't find in the account profile anything regarding the account password so I clicked the "Profile" link and clicked "Change Password" and entered a new password then clicked "Save" and it said "Password Updated" then when I try to login at sandbox.paypal.com it says "Please make sure you enter your email address and password correctly"
We are currently working to resolve this issue in Sandbox. If you attempt to reset your password from the application page in developer.paypal.com it does not actually change the password for that sandbox account. As a workaround, you can create a new business account by clicking the "Create Account" button at the top of the page. A fix is scheduled tonight to resolve this issue. I will update my answer as soon as this is resolved. Sorry for the inconvenience.
Update: This issue is now resolved.
Thanks,
I had the same problem with some testing accounts I imported through the new developer site.
There seems to be a problem handling the different sessions: the developer session when you login with your developer account and the test merchant account you use to login in the sandbox area.. as you can see from the many similar questions this is affecting many users...
I have logged into the new paypal developer site and clicked import to bring over my old account data which is listed here:
https://developer.paypal.com/webapps/developer/applications/accounts
When I click on the business TEST account and view the profile of the account, the API credentials (username and password) are blank. Then when I click the link to the Sandbox Site and try to log in with said test account, it says "Please login to use the PayPal Sandbox features.", in which I am already logged in, even if I click the link back to the sandbox. So basically I am stuck.. I need to use the classic API for now and cannot test because the sandbox is evidently broken.
If you have not already tried this, please try clearing all of your cache and cookies prior to accessing the developer.paypal.com site. Also try using a different browser other than IE. If you can then log in, try to navigate to the test sandbox account and log into your test seller account and view the API credentials from the profile. There are some issues that are currently being looked into with the launch of the new developer site, and they are being addressed as quickly as possible.
Also as a work around, I am not sure of the testing that you are needing to do specifically but you could try using the API credentials that are included with the SDK. You would be able to make API calls with those credentials. However, you would just not be able to sign into the seller account to see those transactions.
If you have not already done so, you may also want to file a ticket with PayPal Merchant Technical Services at www.paypal.com/mts so that they can look into your issue if it is not already being looked into. By filling out a ticket, this will help to gauge the number of merchants being effected by a particular issue, and this allows you to be notified once the issue is resolved.