Cases Related emails are not listed in History sub-panel of the case’s.
I have 2 inbound email groups: Sales and Support. When a rep replies to an email from one of the group folders, I want the Sales rep to respond from the Sales Email account and the Support rep to respond from the Support Email account. I have created security groups for Sales and Support but I can't see how to apply the security group to each Email Group. Perhaps this feature is not available yet?
Related
Our organization sends an email to all of our employees several times a month. Sometimes, we'll have accounting send time-sensitive emails to particular contacts, but all CC'd. Why would someone who is also on gsuite, but a different gsuite account, receive the email at 12:00PM and someone else might receive it at 5:00PM? All users either on the same organizational gsuite account, or another organizational gsuite account.
I had ordered some gsuite email accounts through one of local reseller of gsuite, the payment was made for one year, it is about six months that i am using these accounts by about one month ago the reseller company got down and was out of reach now the have suspended our gsuite email accounts, while there are very important data of our organization in those emails and are used as our contact with lots of people. is there any way to get back control of these accounts? one of our accounts was admin and others were normal. I have tried google domain but it is not available in our country.
Thank you from your cooperation.
Actually you own that information you can contact G Suite Support to detach your account from the reseller, even they are down Google does not do anything on their end to affect your account but if you paid 1 year you should be able to keep your account active. Check this link https://support.google.com/work/reseller/answer/6182419?hl=en it provides information about how to transfer a customer to Google directly, sorry for the late response but I just found it. I hope this helps, greetings.
I am looking to change the transactional e-mail ordering for my Magento 1.8.1 install.
I've found a lot of ways to automate this but none to do it manually.
Ideally I want to have this order of e-mails:
Order placed - Order Information email & separate payment confirmation e-mail
Order Manually shipped - shipping e-mail
Order Manually Invoiced - Invoice e-mail
Currently I have PayPal set to sale and the e-mail orders go like this:
Order placed - order information e-mail and automatically invoiced
Order shipped - shipping email
I know that I can change to authorize and capture but then this still sends the invoice before the shipping.
Thanks in advance for any advice :)
with magento 1.9.0.1 invoicing emails are always sent with each order. How can I stop the email? The invoice should be created of course, but not sent to the customer automatically
edit:
or is it possible to attach the invoice directly to order information email?
regards
matt
You can disable the invoice email in System > Configuration > Sales Emails then look for invoice and set 'enabled' to 'no'.
This completely disables the invoice email from sending, but the invoice is still created.
It's not uncommon for credit card accounts to have an administrative user who can see all charges in their company. When querying such an account with AggCat.getAccountTransactions, all charges are pulled in, however, within any Transaction, there no property that points back to the transactions account number.
For example:
Fred (acct# 1234) is a regular user with a $10.00 charge in his account
Mary (acct# 6789) is the administrator of the all accounts (including Fred's). She has a charge $24.00
When I query Fred's account, I just see the $10.00 charge...fine.
When I query Mary's account, I get both Fred's and Mary's charges, and from what I can see, there's no way to differentiate her from Fred's transactions.
Is there some part of the API that can help me differentiate Mary's query, or could the API be enhanced to add the real account number associated with the transaction?
In this example, an American Express Blue account was being queried, but I've seen similar arrangements with other cards.
Thanks in advance.
The API's should be separating this information.
Please submit a support ticket so we can get more details about the account.