How to add Skype information to contact structured data? - schema.org

Question

I have these structured data for my contact page:
<script type="application/ld+json">
{
"#context": "http://schema.org",
"#type": "Organization",
"url": "https://mysupersite.net/",
"logo": "https://mysupersite.net/mysuperlogo.png",
"contactPoint": [{
"#type": "ContactPoint",
"telephone": "[phone]",
"email": "some#email.net",
"contactType": "customer service"
}]
}
</script>
How can I add information about my Skype contact here?

Answer 1

I think you should put Skype under Social Links not under Phone Contact.
Phone contacts extract the real phone number. Skype is a Link. Use skype://myskypelink

Answer 2

For Skype (and similar usecases like WhatsApp, Signal and other messaging services), you could create a dedicated ContactPoint for each. According to the ContactPoint schema documentation, you can put the handle into identifier and use contactType and / or description to tell what this contact point is about:
<script type="application/ld+json">
{
"#context": "http://schema.org",
"#type": "Organization",
"url": "https://mysupersite.net/",
"logo": "https://mysupersite.net/mysuperlogo.png",
"contactPoint": [
{
"#type": "ContactPoint",
"contactType": "customer service",
"telephone": "[phone]",
"email": "some#email.net"
},
{
"#type": "ContactPoint",
"contactType": "customer service (Skype)",
"identifier": "YourSkypeUserName",
"url": "skype:YourSkypeUserName?call"
},
{
"#type": "ContactPoint",
"contactType": "customer service (WhatsApp)",
"identifier": "[phone]"
}
]
}
</script>
As seen with the Skype contact, where available, where available URLs should be provided that represent the contact point information (see: Skype URI Reference). The code above can be further enhanced by using an identifier of type PropertyValue (example).